Trouble Shooting; Get Device System Information; Upgrade To The Latest Software - Fanvil X4 User Manual

9

Trouble Shooting

When the device does not work properly, users may try the following methods to recover the device
or gather relative information and send an issue report to support.
9.1

Get Device System Information

Users may get the device system information by pressing [Settings] -> [Status]. The following basic
information will be provided:
Mode
IP
Software Version
More...
User can select [More] item to get more information in detail.
9.2

Upgrade to the latest software

Manufacturer will keep publishing software update to fix bugs and improve device features. The
device will check for new software release on manufacturer cloud server automatically and
periodically.
Fanvil Technology Co., Ltd
HQ Add: 4F, Block A, Building 1#, GaoXinQi Hi-Tech Park (Phase-II）, 67th District, Bao'An, Shenzhen, China 518101 P.R.
Tel: +86-755-2640-2199 Fax: +86-755-2640-2618
Beijing Tel:+86-10-5753-6809 Suzhou Tel: +86-512-6592-0605
Email: sales@fanvil.com support@fanvil.com
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