Fanvil X7 User Manual
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Fanvil X7 User Manual

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User Manual
X7&X7C
Software Version: 1.0.2
Release Date 2019/02/25

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Summary of Contents for Fanvil X7

  • Page 1 User Manual X7&X7C Software Version: 1.0.2 Release Date 2019/02/25...

  • Page 2: Table Of Contents

    Appendix III –LED Definition ....................14 Introduction to the User ........................16 Instruction of Keypad ....................... 16 7.1.1 Instruction of the X7 Keypad ..................16 7.1.2 Instruction of the X7C Keypad ..................18 Using Handset / Hands-free Speaker / Headphone ..............19 Idle Screen ..........................
  • Page 3 Dial-up Query ........................... 34 Auto-Answering ........................34 Call Back ..........................36 Mute ............................37 8.8.1 Mute the Call ......................... 37 8.8.2 Ringing Mute ......................... 38 Call Hold/Resume ........................39 8.10 DND ............................39 8.11 Call Forward ..........................43 8.12 Call Transfer ..........................45 8.12.1 Blind transfer .......................
  • Page 4 9.8.1 SMS ..........................72 9.8.2 MWI Message Waiting Indicator ................74 SIP Hotspot ..........................75 Phone Settings ........................... 79 10.1 Basic Settings ..........................79 10.1.1 Language ........................79 10.1.2 Time & Date ........................80 10.1.3 Screen ..........................81 10.1.4 Ring ..........................83 10.1.5 Voice Volume........................
  • Page 5 11.8 System >> Reboot Phone ......................115 Network >> Basic ..........................116 12.1 Network >> Service Port ......................116 12.2 Network >> VPN ........................117 12.3 Network >> Advanced ......................117 12.4 Line >> SIP ..........................117 12.5 Line >> SIP Hotspot ....................... 123 12.6 Line >>...
  • Page 6 13.4 Screenshot ..........................148 13.5 Network Packets Capture ......................149 13.6 Get Log Information ....................... 150 13.7 Common Trouble Cases......................150...

  • Page 7: Picture

    Picture 3 - Instruction of Keypad ..................... 16 Picture 4 - Instruction of Keypad ..................... 18 Picture 5 - X7 default home screen ....................20 Picture 6 - X7C default home screen ....................21 Picture 7 - Scroll icon ........................22 Picture 8 - The Phone status ......................
  • Page 8 Picture 37 - Select the line to set up call forwarding ................ 43 Picture 38 - Select call forward type ....................44 Picture 39 - Enable call forwarding and configure the call forwarding number ......44 Picture 40 - Set call forward ......................45 Picture 41 - Transfer interface ......................
  • Page 9 Picture 75 - Multicast Settings Page ....................68 Picture 76 - Register BroadSoft account ..................70 Picture 77 - Set BroadSoft server ..................... 70 Picture 78 - Enable SCA ........................71 Picture 79 - Set Private Hold Function Key ..................71 Picture 80 - SMS icon ........................
  • Page 10 Picture 113 - SIP address and account information ................98 Picture 114 - Configure Advanced Line Options ................98 Picture 115 - Network mode Settings ....................99 Picture 116 - DHCP network mode ....................100 Picture 117 - PPPoE network mode ....................100 Picture 118 - Static IP network mode .....................

  • Page 11: Table

    2 Table Table 1 - Keypad Icons ........................8 Table 2 - Status Prompt and Notification Icons .................. 8 Table 3 - DSSkey Icons ........................10 Table 4 - Look-up Table of Characters ..................... 11 Table 5 - DSS KEY LED State ......................14 Table 6 - Instruction of Keypad ......................

  • Page 12: Safety Instruction

    3 Safety Instruction Please read the following safety notices before installing or using this unit. They are crucial for the safe and reliable operation of the device. Please use the external power supply that is included in the package. Other power supply may cause damage to the phone and affect the behavior or induce noise.

  • Page 13: Overview

    Each DSS key displays green, red, and yellow LED indicators to reflect the current state of the key. X7 touch screen can display 4 pages dynamically each page can display 29 DSS keys and 1 expansion key; There are also 11 configurable Side DSS keys in standby, a total of 127 user-defined DSS key mappings.

  • Page 14: Packing Contents

    4.2 Packing Contents X7 Packing Contents 4.2.1 Phone Handset Receiver cable Stand Network cable Power adapter (Optional)

  • Page 15: X7C Packing Contents

    X7C Packing Contents 4.2.2 Phone Handset Receiver cable Stand Network cable Power adapter (Optional)

  • Page 16: Install Guide

    PoE switch and power adapter at the same time, the power adapter will be used in priority and will switch to PoE power supply once it fails. Please use the power adapter supplied by Fanvil and the PoE switch met the specifications to ensure the device work properly.

  • Page 17: Desktop Installation

    5.2 Desktop Installation X7&X7C Desktop Installation 5.2.1 The device supports desktop use. If the phone is placed on the desktop, please follow the instructions in the picture below to install the phone. Picture 1 - Desktop phone installation Please connect power adapter, network, PC, handset, and headphone to the corresponding ports as...

  • Page 18: Picture 2 - Connecting To The Device

    Picture 2 - Connecting to the Device...

  • Page 19: Appendix Table

    6 Appendix Table 6.1 Appendix I - Icon Table 1 - Keypad Icons Redial Return Hands-free (HF) speaker Mute Microphone (During Call) Volume down Volume up Hold Handset Page turning key (only supported by X7C) Table 2 - Status Prompt and Notification Icons Call out Call in Call Hold...
  • Page 20 Do-Not-Disturb activated on Phone Do-Not-Disturb inactivated on Phone (only supported by X7C) Call forward activated Auto-answering activated Hands-free (HF) Mode Headphone (HP) Mode Handset (HS) Mode Mute Microphone The Voice quality of calling The Voice encryption of calling Connecting WIFI Open Bluetooth Open SIP Hotline Open DND...

  • Page 21: Table 3 - Dsskey Icons

    USB insert tips Table 3 - DSSkey Icons Icon Translate Instruction BLF/NEW CALL The new call BLF/BXFER Blind transfer BLF/AXFER Attend transfer BLF/CONF Conference BLF/DTMF BLF/DTMF Presence Presence Voice message Speed Dial Speed Dial Intercom Intercom Call Park Call Park Call forward Call forward Key Event...

  • Page 22: Appendix Ii Keyboard Character Query Table

    Memory Key subtype None None Undefined DSS function key Line SIP Line DTMF DTMF More (only supported by X7) More Hide (only supported by X7) Hide 6.2 Appendix II Keyboard character query table Table 4 - Look-up Table of Characters...
  • Page 23 j k l m n o p q r s t u v w x y z (space) .,*/+-:_= # ^!&$%...
  • Page 24 @:;()<> Upper Case A B C Alphabets D E F G H I J K L M N O P Q R S T U V WZYX (space) .,*/+-:_= # ^!&$% Mixed type input 2 a b c A B C 3 d e f D E F 4 g h I G H I 5 j k l J K L...

  • Page 25: Appendix Iii -Led Definition

    6.3 Appendix III –LED Definition Table 5 - DSS KEY LED State Type X7 LED Icons X7 LED State X7C LED Light X7C LED State Line Key Gray Line inactive Green On Green On Line ready (Registered) Green Blinking Green Blinking...
  • Page 26 Type X7 LED Icons X7 LED State X7C LED Light X7C LED State Gray Disable DND Green Blinking Green Blinking New voice message waiting Gray No new voice message...

  • Page 27: Introduction To The User

    7 Introduction to the User 7.1 Instruction of Keypad Instruction of the X7 Keypad 7.1.1 Picture 3 - Instruction of Keypad The above picture shows the keypad layout of the device. Each key provides its own specific function. User should refer to the illustration in this section about the usage of each key and the description in this document about each function.
  • Page 28 DTMF Key These 12 standard phone keys provide standard phone button functionality. At the same time, certain long key presses can be triggered to provide special functions. #- Long presses this key to open the keyboard lock configuration. Navigate/OK The user can press the up/down navigation key to change the /Return Keys line or move the cursor in the screen list.

  • Page 29: Instruction Of The X7C Keypad

    Instruction of the X7C Keypad 7.1.2 Picture 4 - Instruction of Keypad Table 7 - Instruction of Keypad Number The keypad Instruction names Function These four keys provide the corresponding menu function on Menu Key the screen. Page Switch Press the "page switch" key, the user can switch to the first, second and third screen function key page.

  • Page 30: Using Handset / Hands-Free Speaker / Headphone

    Navigate/OK The user can press the up/down navigation key to change the /Return Keys line or move the cursor in the screen list. On some Settings and text editing pages, the user can press the left/right navigation key to change options or move the cursor in the screen list to the left/right.

  • Page 31: Idle Screen

    7.3 Idle Screen Picture 5 - X7 default home screen The image above shows the default standby screen, which is the user interface most of the time. The upper half of the home screen shows the status of the device, information and data that can be...

  • Page 32: Picture 6 - X7C Default Home Screen

    The following figure is the case that the X7 screen cannot be fully displayed. You can click the up or down icon in the next page to scroll to see other items or text content.

  • Page 33: Phone Status

    Picture 7 - Scroll icon 7.4 Phone Status The phone status includes the following information about the phone: Network Status VLAN ID IPv4 or IPv6 status IP Address Network Mode The Phone Device Information Mac Address Phone Mode Hardware Version number Software Version number Phone Storage RAM and ROM System Running Time...

  • Page 34: Picture 8 - The Phone Status

    Picture 8 - The Phone status WEB interface Refer to 7.5 Web management to log in the phone page, enter the [System] >> [Information] page, and check the phone status, as shown in the figure: Picture 9 - WEB phone status...

  • Page 35: Web Management

    7.5 Web Management Phone can be configured and managed on the web page of the phone. The user first needs to enter the IP address of the phone in the browser and open the web page of the phone. The user can check the IP address of the phone by pressing [Menu] >>...

  • Page 36: Sip Configurations

    modem. The device supports three types of networks IPv4/IPv6/IPv4&IPv6 There are three common IP configuration modes about IPv4 Dynamic Host Configuration Protocol (DHCP) – This is the automatic configuration mode by getting network configurations from a DHCP server. Users need not to configure any parameters manually.

  • Page 37: Picture 11 - Phone Line Sip Address And Account Information

    The user can conduct line configuration on the interface of the phone or the webpage, and input the corresponding information at the registered address, registered user name, registered password and SIP user, display name and registered port respectively, which are provided by the SIP server administrator.

  • Page 38: Picture 13 - Web Sip Registration

    after configuration, as shown below: Picture 13 - Web SIP registration...

  • Page 39: Basic Function

    8 Basic Function 8.1 Making Phone Calls Default Line The device provides twenty line services. If both lines are configured, user can make or receive phone calls on either line. If default line is configured by user, there will be a default line to be used for making outgoing call which is indicated on the top left corner.

  • Page 40: Picture 15 - Enable Voice Channel Dialing

    hand-free button to turn on the speaker or headphone, or lift the handset to call out with the current line, or user can press line key(Configured by DSS Keys) to call out with specified line. Picture 15 - Enable voice channel dialing Opening Audio then Dialing the Number Another alternative is the traditional way to firstly open the audio channel by lifting the handset, turning on the hands-free speaker or headphone by pressing hands-free button,...

  • Page 41: Answering Calls

    Cancel Call While calling the number, user can press end the audio channel by putting back the handset or pressing the hands-free button to drop the call. Picture 17 - Call number 8.2 Answering Calls When the phone is idle and there is a call, the user will see the call reminder screen below.

  • Page 42: Talking

    pressing the hands-free button, or the [Answer] button. To divert the incoming call, user should press [Divert] button. To reject the incoming call, user should press [Reject] button. Talking 8.2.1 When the call is connected, user will see a talking mode screen as the following figure. Picture 19 - Talking interface Table 8 - Talking mode Number...

  • Page 43: Make / Receive Second Call

    Make / Receive Second Call 8.2.2 The device can support up to two concurrent calls. When there is already a call established, user can still answer another incoming call on either lines or make a second call on either lines. Second Incoming Call When there is another incoming call during talking a phone call, this call will be waiting for user to answer it.

  • Page 44: End Of The Call

    Picture 21 - Two way calling User can press up/down navigator buttons to switch screen page, and switch call focus by pressing [Resume] button. Ending One Call User may hang up the current talking call by closing the audio channel or press [End] button.

  • Page 45: Dial-Up Query

    check redial to enter the call record, press the redial button when standby to enter the call record page, and press again to call out the currently located number. Picture 22 - Redial set 8.5 Dial-up Query Phone default to open the dial-up inquiry function, dial-out, enter two or more Numbers, dial the interface will automatically match call records, contacts in the number list, use the navigation key up and down keys can select the number, press the call out key or time out.

  • Page 46: Picture 23 - Line 1 Enables Auto-Answering

    After completion, press [OK] key to save; The icon in the upper right corner of the screen indicates that auto answer is enabled. Picture 23 - Line 1 enables auto-answering Picture 24 - The line has enabled auto-answering WEB interface Log in the phone page, enter [Line] >>...

  • Page 47: Call Back

    Picture 25 - Web page to start auto-answering 8.7 Call Back The user can dial back the number of the last call. If there is no call history, press the [Callback] button and the phone will say "can't process". Set the callback key through the phone interface: Under standby, press [Menu] >>...

  • Page 48: Mute

    Picture 26 - Set the callback key on the phone Set the callback key through the web interface: Log in the phone page, enter the [Function Key] >> [Side Key] or [Function Key] >> [Function Key] page, select the function Key, set the type as the function Key, and set the subtype as the callback, as shown in the figure: Picture 27 - Set the callback key on the web page 8.8 Mute...

  • Page 49: Ringing Mute

    Picture 28 - Mute the call Cancel mute: press cancel mute on the phone again. The mute icon is no longer displayed in the call screen. The red light is off by mute button. Ringing Mute 8.8.2 Mute: press the mute button when the phone is in standby mode: The top right corner of the phone shows the bell mute icon Mute button red light is always on, when there is an incoming call, the phone will display the incoming call...

  • Page 50: Call Hold/Resume

    upper right corner after cancel .The phone mute icon is off 8.9 Call Hold/Resume The user can press the [Hold] button to maintain the current call, and this button will become the [Resume] button, and the user can press the "resume" button to restore the call.

  • Page 51: Picture 31 - X7C Enable Dnd

    Picture 31 - X7C Enable DND X7 Phone interface Default standby mode. Pressing the "do not disturb" status bar will prompt the "do not disturb" icon. The color of the icon will not change when pressed. Picture 32 - X7 Enable DND If the user wishes to enable/disable the uninterrupted function on a specific line, the user can set the uninterrupted function on the page of configuring the line.

  • Page 52: Picture 33 - Dnd Setting Interface

    Picture 33 - DND setting interface The user can also use the DND timer. After the setting, the DND function will automatically turn on and the DND icon will turn red in the time range. Picture 34 - DND timer WEB interface Enter [Phone setting] >>...

  • Page 53: Picture 35 - Dnd Settings

    Picture 35 - DND Settings The user turns on the DND for a specific route on the web page Enter [Line] >> [SIP], select a [Line] >> [Basic settings], and enable DND. Picture 36 - Line DND...

  • Page 54: Call Forward

    8.11 Call Forward Call forward is also known as ‘Call Divert’ which is to divert the incoming call to a specific number based on the conditions and configurations. User can configure the call forward settings of each line. There are three types, Unconditional Call Forward –...

  • Page 55: Picture 38 - Select Call Forward Type

    Picture 38 - Select call forward type 3) Select enable/disable by pressing the left/right navigation button. Picture 39 – Enable the call forwarding and configure the call forwarding number 4) Browse the parameters set by the up/down navigation key and enter the required information.

  • Page 56: Call Transfer

    Picture 40 - Set call forward 8.12 Call Transfer When the user is talking with a remote party and wish to transfer the call to another remote party, there are three way to transfer the call, blind transfer, attended transfer and Semi-Attended transfer.

  • Page 57: Semi-Attended Transfer

    Picture 41 - Transfer interface Semi-Attended transfer 8.12.2 During the call, the user presses the function menu button [transfer] or the transfer button on the phone to input the number to be transferred or press the contact button or the historical record button to select the number, and then press the call button. When the third party is not answered, press the transfer on the call interface to make the semi-attendance transfer or press the end button to cancel the semi-attendance transfer.

  • Page 58: Call Waiting

    Calling is the same procedure. In dual call mode, press the "transfer" button to transfer the first call to the second call. Picture 43 - Attended transfer 8.13 Call Waiting Enable call waiting: new calls can be accepted during a call. Disable call waiting: new calls will be automatically rejected and a busy tone will be prompted.

  • Page 59: Picture 44 - Call Waiting Setting

    Picture 44 - Call waiting setting WEB interface: Enter [Phone Settings] >> [Features] >> [Basic Settings], enable/disable call waiting and call waiting tone. Picture 45 - Web call waiting setting...

  • Page 60: Conference

    Picture 46 - Web call waiting tone setting 8.14 Conference Local Conference 8.14.1 To conduct local conference, the user needs to log in the webpage and enter [Line] >> [SIP] >> [Basic settings]. The meeting mode is set as local (the default is local mode), as shown in the figure:...

  • Page 61: Network Conference

    Picture 47 - Local conference setting Two ways to create a local conference The device has two channels of communication. Press the conference button on the call interface. When selecting the conference number, select the other number that already exists. Picture 48 - Local conference 1 If the device has a call all the way, press the conference key in the call interface, enter the number to join the meeting and press the call;...

  • Page 62: Call Park

    Picture 50 - Network conference Method to join a network conference Multi-party call number of network conference room and enter the password then all enter the conference room. The two phones have established common calls. Press the conference button to invite new members to the conference. Follow the voice prompt to operate. Note: the upper limit of the number of participants in the network conference varies according to the server.

  • Page 63: Pick Up

    number, set up corresponding SIP lines. WEB interface: log in the phone page, enter the [Function Key] >> [Function Key] page, select a DSSkey, set the function key type as memory key, the subtype as call park, and the value as the call park number of the server, and set the corresponding SIP line.

  • Page 64: Picture 53 - Phone Pick Up Setting

    Phone interface: press [Menu] >> [Basic Settings] >> [Keyboard] >> [DSS Key Settings], select the function key to set. Set the line, function key type as memory key, subtype as BLF/NEW CALL, set subscription number, and pick up code Other phones call the subscription number, and the opposite end is in the incoming ring.

  • Page 65: Anonymous Call

    Picture 54 - WEB pick up setting 8.17 Anonymous Call Anonymous Call 8.17.1 The phone can set up anonymous calls to hide the calling number and the calling name. You can see anonymity in the context of [Menu] >> [Advanced Settings] >> [Accounts] >>...

  • Page 66: Ban Anonymous Call

    Picture 57 - Anonymous call log Ban Anonymous Call 8.17.2 The device can be set to prohibit anonymous calls, that is anonymous calls to the number will be directly rejected. In the phone [Menu] >> [Features]>> [Basic] >> [Ban anonymous call], click to enter and all SIP lines will be displayed.

  • Page 67: Hotline

    Picture 59 - Page Settings blocking anonymous call 8.18 Hotline The device supports hotline dialing. After setting up the hotline dialing, directly pick up the handset, hands-free, earphone, etc., and the phone will automatically call according to the hotline delay time. In the phone [Menu] >>...

  • Page 68: Emergency Call

    On the website [Line] >> [SIP] >> [Basic Settings], can also set up a hotline. The setup hotline also corresponds to the SIP line. That is, the hotline set in the SIP1 webpage can only be activated in the SIP1 line. Picture 61 - Hotline set up on webpage 8.19 Emergency Call The emergency call function is used to enable the keypad lock.

  • Page 69: Picture 62 - Set Up An Emergency Call Number

    Picture 62 - Set up an emergency call number 2) When the phone set the keyboard lock, you can call the emergency call number without unlocking, as shown in the figure: Picture 63 - Dial the emergency number...

  • Page 70: Advance Function

    9 Advance Function 9.1 BLF (Busy Lamp Field) Configure the BLF Functionality 9.1.1 Page interface: log in the phone page, enter the [Function key] >> [Function key] or [Side key] page, select a DSS key, set the function key type as memory key, choose subtype among BLF/NEW CALL, BLF/BXFER, BLF/AXFER, BLF/CONF, set BLF/DTMF value as the number to be subscribed, set the corresponding SIP line.

  • Page 71: Picture 65 - Phone Configuration Blf Function Key

    Picture 65 - Phone configuration BLF function key Table 9 - BLF Function key subtype parameter list Subtype Standby is described Calling is described BLF/NEW Pressing the BLF key while standby to When you press this BLF key while CALL dial the subscriber number.

  • Page 72: Use The Blf Function

    Use the BLF Function 9.1.2 The BLF, also known as a "busy light field," notifies the user of the status of the subscribed object and is used by the server to pick up the call. BLF helps you monitor the other person's status (idle, ringing, talking, off).

  • Page 73: Record

    Picture 66 - Configure the BLF List functionality Use the BLF List function: when the configuration is complete, the phone will automatically subscribe to the contents of the BLF List group. Users can monitor, call and transfer the corresponding number by pressing the BLF List key. Picture 67 - BLF List number display 9.3 Record The device supports recording during a call.

  • Page 74: Local Record Usb Flash Disk

    Local Record USB flash disk 9.3.1 Local recording is supported when USB flash drive is mounted. When using local recording, it is necessary to start recording on the phone page [Application] >> [Manage recording], select the local type and set the voice coding. The webpage is as follows: Picture 68 - WEB local recording Local recording steps:...

  • Page 75: Server Record

    The web is as follows: Picture 69 - Web server recording Note: to be used with Fanvil recording software. SIP INFO Record 9.3.3 The phone is registered with a server that supports SIP INFO recording.

  • Page 76: Agent

    Picture 70 - Web SIP info recording 9.4 Agent Agent (Agent function) of the phone can be realized: when multiple people use a device for Agent services at different times, he or she can quickly register his or her SIP account on the same server.

  • Page 77: Picture 72 - Configure The Proxy Account-Hotel Guest Mode

    Picture 72 - Configure the proxy account-hotel Guest mode Table 10 - Agency mode Parameter Description Normal mode Number Set the proxy account number. User Set the proxy account number to verify the user name. Password Set the proxy account number to verify the password. Line Select the SIP line.

  • Page 78: Intercom

    Picture 73 - Agent logon page 9.5 Intercom When the Intercom is enabled, it can automatically receive calls from the intercom. Picture 74 - Web Intercom configure Table 11 - Intercom configure Parameter Description Enable Intercom When intercom is enabled, the device will accept the incoming call request...

  • Page 79: Mcast

    with a SIP header of Alert-Info instruction to automatically answer the call after specific delay. Enable Intercom Enable mute mode during the intercom call Mute Enable Intercom If the incoming call is intercom call, the phone plays the intercom tone Tone Enable Intercom Barge by selecting it, the phone auto answers the intercom Enable...

  • Page 80: Sca Shared Call Appearance

    9.7 SCA Shared Call Appearance Users need the support of server end to use SCA function. You can refer to http://www.fanvil.com/Uploads/Temp/download/20180920/5ba38181e4e4b.pdf Configure on Phone When registering with the BroadSoft server, a Fanvil Phone can register the account created previously on multiple terminals.

  • Page 81: Picture 76 - Register Broadsoft Account

    [Line] >> [SIP] >> [Advanced Settings] and set Specific Server Type to BroadSoft, as shown in the following figure. Picture 77 - Set BroadSoft server If a Fanvil phone set needs to use the SCA function, enable it for the phone set. Specifically, webpage...

  • Page 82: Picture 78 - Enable Sca

    Picture 78 - Enable SCA After an account is configured and successfully registered, you can configure lines whose DSS Key is Shared Call Appearance on the Function Key page to facilitate viewing the call status of the group. Each line key represents a call appearance. Understand the call status by referring to 6.3 Appendix III To facilitate private hold, configure keys whose DSS Key is Private Hold on the...

  • Page 83: Message

    Active Green On Red On Steady green Steady red Green Slow blinking Slow blinking Public Held (hold) Red Blinking Blinking green Held-private Yellow Slow blinking Red On Steady red (private hold) Blinking yellow Bridge-active Green On Red On Steady green Steady red (Barge-in) Bridge-held...

  • Page 84: Picture 80 - Sms Icon

    After selecting, press the navigation key [OK] to enter the SMS inbox interface. Select the unread message and press [OK] to read the unread message. X7C/X7 Select [Message] >> [Menu] Enter [SMS] >> [Message] and enter the interface of SMS inbox...

  • Page 85: Mwi Message Waiting Indicator

    Press the [Edit] button to edit the voice message number. When finished, press the [OK] button to save the configuration. In the following picture, “11” in front of Fanvil line brackets represents unread voice messages, and “11” represents the total number of voice messages.

  • Page 86: Sip Hotspot

    Picture 82 - Voice message interface Picture 83 - Configure voicemail number 9.9 SIP Hotspot SIP hotspot is a simple but practical function. With simple configurations, the SIP hotspot function can implement group ringing. SIP accounts can be expanded. Phone set functions as a SIP hotspot and other phone sets (B and C) function as SIP hotspot clients.

  • Page 87: Picture 84 - Register Sip Account

    To set a SIP hotspot, register at least one SIP account. Picture 84 - Register SIP account Table 14 - SIP hotspot Parameters Parameters Description If your phone is set to “SIP hotspot server”, Device Table will display as Client Device Table which connected to your phone.

  • Page 88: Picture 85 - Sip Hotspot Server Configuration

    Configure SIP hotspot server: Picture 85 - SIP hotspot server configuration Configure SIP hotspot client: To set as a SIP hotspot client, no SIP account needs to be set. The Phone set will automatically obtain and configure a SIP account. On the SIP Hotspot tab page, set Mode to Client.
  • Page 89 Call extension number: The hotspot server and the client can dial each other through the extension number. For example, extension 1 dials extension 0.

  • Page 90: Phone Settings

    10 Phone Settings 10.1 Basic Settings Language 10.1.1 The user can set the phone language through the phone interface and web interface. Phone end After resetting the factory settings, the user needs to set the language; when setting the language during standby, go to [Menu] >> [Basic] >> [UI Preference] >>...

  • Page 91: Time & Date

    Time & Date 10.1.2 Users can set the phone time through the phone interface and web interface. Phone end: When the phone is in the default standby state, press the [Menu] >> [Basic] >> [UI Preference] >> [Time & Date] , use the up/down navigation button to edit parameters, press the [OK] to save after completion, as shown in the figure: Picture 89 - Set time &...

  • Page 92: Screen

    Table 15 - Time Settings Parameters Parameters Description Mode Auto/Manual Auto: Enable network time synchronization via SNTP protocol, default enabled. Manual: User can modify data manually. SNTP Server SNTP server address Time zone Select the time zone Time format Select time format from one of the followings: 1 JAN, MON 1 January, Monday JAN 1, MON...

  • Page 93: Picture 91 - Set Screen Parameters On Phone

    Picture 91 - Set screen parameters on phone Web end: Go to [Phone Settings] >> [Advanced] Advanced, edit the screen parameters, and click Apply to save. 10.1.3.1 Brightness and backlight Set the brightness level in use from 1 to 16, [<] or [>] switch brightness level. Set the brightness level in the energy-saving mode from 0 to 16, [<] or [>] switch the brightness level.

  • Page 94: Ring

    10.1.3.2 Screen Saver Press [Screen Settings] to find the [Screen protection] button, press [left] / [right] button to open/close the screen protection, set the timeout time, the default is 15S, after completion, press [OK] button to save. After saving, return to standby mode and enter the screen saver after 15s, as follows: Picture 93 - Phone screen saver Ring...

  • Page 95: Greeting Words

    to adjust the audio volume for different mode. Save the adjustment by pressing [OK] when done. Greeting Words 10.1.6 When the device is in the default standby mode, Press soft-button [Menu] till you find the [Basic] item. Enter [UI Preference] item till you find [Greeting Words] item. Press [OK] to enter the setting interface to edit the Greetings Words.

  • Page 96: Picture 94 - Phone Book Screen

    Picture 94 - Phone book screen NOTICE! The device can save up to total 2000 contact records. Picture 95 - Local Phone book When there are contact records in the phone book, the contact records will be arranged in the alphabet order. User may browse the contacts with up/down navigator keys. The record indicator tells user which contact is currently focused.

  • Page 97: Picture 96 - Add New Contact

    Contact Name Tel. Number Mobile Number Other Number Line Ring Tone Contact Group Photo Picture 96 - Add New Contact User can edit a contact by pressing [Option] >> [Edit] button. To delete a contact, user should move the record indicator to the position of the contact to be deleted, press [Option] >>...

  • Page 98: Picture 97 - Group List

    Picture 97 - Group List 10.2.1.3 Browse and Add / Remove Contacts in Group User can browse contacts in a group by opening the group in group list with [OK] button. Picture 98 - Browsing Contacts in a Group When user is browsing contacts of a group, user can also add contacts in that group by pressing [Add] button to enter the group contacts management screen, then press [OK] button to save the contact.

  • Page 99: Black List

    Picture 99 - Add Contacts in a Group Black list 10.2.2 The device Support blacklist, such as the number added to the blacklist, the number of calls directly refused to the end, the end of the phone shows no incoming calls. (Blacklisted Numbers can be called out normally) There are multiple ways to add a number to Blacklist on the device.

  • Page 100: Cloud Phone Book

    It is also a useful tool to synchronize his/her phonebook from a personal mobile phone to the device with Fanvil Cloud Phonebook Service and App which is to be provided publicly soon. NOTICE! The cloud phonebook is ONLY temporarily downloaded to the device each time when it is opened on the device to ensure the user get the latest phonebook.

  • Page 101: Call Log

    Picture 102 - Cloud phone book list 10.2.3.2 Downloading Cloud Phone book In cloud phone book screen, user can open a cloud phone book by pressing [OK] / [Enter] button. The device will start downloading the phone book. The user will be prompted with a warning message if downloading failed, Once the cloud phone book is downloaded completely, the user can browse the contact list and dial the contact number same as in local phonebook.

  • Page 102: Picture 104 - Calllog

    In the call logs screen, user may browse the call logs with up/down navigator keys. Each call log record is presented with ‘call type’ and ‘call party number / name’. User can check further call log detail by pressing [OK] button and dial the number with [Dial] button, or add the call log number to phonebook with pressing [Option] >>...

  • Page 103: Function Key

    Settings. X7 function key Settings: The X7 screen shows 12 shortcut keys in standby mode, each of which can be customized with Side DSSkey (expansion key is not supported).After expansion, there will be 29 Function dsskeys, totaling 4 pages. Users can customize and configure each shortcut key in each page.

  • Page 104: Picture 106 - Dss Lcd Key Page Configuration Screen

    Users can use the page switch key to switch DSS display pages quickly. In addition, the user can also long press each DSS key to modify the corresponding key Settings. Picture 106 - DSS LCD key Page Configuration Screen The DSS Key could be configured as followings, Memory Key Speed Dial/Intercom/BLF/Presence/Call Park/Call Forward (to someone) Line...

  • Page 105: Picture 107 - Dss Lcd Screen Configuration

    Picture 107 - DSS LCD Screen Configuration Webpage interface: [Function key] >> [Function key]. Picture 108 - DSS settings Moreover, user also can add the user-defined title for the DSS Keys, which is configured as Memory Key / Line / URL / Multicast / Prefix. NOTICE! User-defined title is up to 10 characters.

  • Page 106: Wi-Fi

    10.5 Wi-Fi The device supports wireless Internet access and requires the use of a specified USB WIFI dongle. When the device is in the default standby mode, Press soft-button [Menu] till you find the [Basic] item. Enter [Bluetooth & Wi-Fi] item till you find [WIFI] item. Press [WLAN] to enter the setting interface.

  • Page 107: Bluetooth Headset

    On the webpage [Phone settings] >> [Features], you can set the headset answering function, and the ring tone for headset. Picture 110 - Headset function settings Bluetooth Headset 10.6.2 The device supports Bluetooth headset, compatible with CSR 4.0 chip Bluetooth headset, no need to use USB dongle.

  • Page 108: Ehs Headset

    The use of Bluetooth headset can be divided into three types: call answering; Hang up; Bluetooth redial. call answering When the Bluetooth headset is connected to the phone, the incoming call can be answered by pressing the Bluetooth answer button. Hang up When talking with Bluetooth headset, you can hang up the phone by pressing the button on Bluetooth headset.

  • Page 109: Advanced

    10.7 Advanced Line Configurations 10.7.1 Phone access [Menu] >> [Advanced] >> [Accounts] >> [Basic], you can configure the SIP line on the phone. Picture 113 - SIP address and account information Save the adjustment by pressing [OK] when done. For users who want to configure more options, user should use web management portal to modify or Advanced Settings in accounts on the individual line to configure those options.

  • Page 110: Network Settings

    Network Settings 10.7.2 10.7.2.1 Network Settings Phone access [Menu] >> [Advanced] >> [Network] >> [Network], you can configure the SIP line on the phone. IP Mode There are 3 network protocol mode options, IPv4, IPv6 and IPv4 & IPv6. User could select available mode via “<” or “>”. The selected IP mode will be activated after pressing [OK] button.

  • Page 111: Picture 116 - Dhcp Network Mode

    Picture 116 - DHCP network mode When using DHCP mode, phone will get the IP address from DHCP server (router). Use DHCP DNS: It is enabled as default. “Enable” means phone will get DNS address from DHCP server and “disable” means not. Use DHCP time It is disabled as default.

  • Page 112: Picture 118 - Static Ip Network Mode

    Picture 118 - Static IP network mode When using Static IP mode, user must configure the IP address manually. IP Address Phone IP address. Mask: sub mask of your LAN. Gateway The gateway IP address. Phone could access the other network via it. Primary DNS Primary DNS address.

  • Page 113: Table 16 - Qos & Vlan

    Learning apply the learned VLAN phone configuration QoS Mode configure SIP DSCP and audio DSCP VLAN VLAN WAN port VLAN configuration VLAN VLAN LAN port VLAN configuration CDP enable/disable CDP interval time Note QoS & VLAN details refer to http://www.fanvil.com/Uploads/Temp/download/20180920/5ba383b56c3ef.pdf...
  • Page 114 10.7.2.3 Virtual Private Network (VPN) is a technology to allow device to create a tunneling connection to a server and becomes part of the server’s network. The network transmission of the device may be routed through the VPN server. For some users, especially enterprise users, a VPN connection might be required to be established before activate a line registration.

  • Page 115: Set The Secret Key

    Mode and click “Apply” to enable OpenVPN connection. Same as L2TP connection, the connection will be established every time when system rebooted until user disable it manually. http://www.fanvil.com/Uploads/Temp/download/20180920/5ba38303bfcf0.pdf 10.7.2.4 Web Server Type Configure the Web Server mode to be HTTP or HTTPS and will be activated after the reboot.

  • Page 116: Picture 121 - Menu Password And Settings

    Picture 121 - Menu password and Settings Menu password is the permission for accessing the advanced setting. [Current password] is the password user configured before. If no configuration before, the default password is 123. [New password] is the new password user to use. After configuring the menu password, it will work immediately.

  • Page 117: Picture 123 - Set The Keypad Lock Password

    Picture 123 - Set the keypad lock password User could only set to enable or disable the keyboard password in LCD screen. Enter [Keyboard password] setting by pressing [confirm] or [OK] button after password entered. If no menu password configuration before, it is 123 as default. If the menu password is correct, phone will go to keyboard password interface.

  • Page 118: Maintenance

    Picture 125 - Web keyboard lock password Settings Maintenance 10.7.4 Phone Webpage: Login and go to [System] >> [Auto provision]. Picture 126 - Page auto provision Settings [Menu] >> [Advanced setting] >> [Maintenance] >> [Auto Provision].

  • Page 119: Picture 127 - Phone Auto Provision Settings

    Picture 127 - Phone auto provision settings Fanvil devices support SIP PnP, DHCP options, Static provision, TR069. If all of the 4 methods are enabled, the priority from high to low as below: PNP>DHCP>TR069> Static Provisioning Transferring protocol: FTP TFTP...
  • Page 120 Download Common Whether phone will download the common configuration file. Config enabled When the feature is enable, if the configuration of server is Enable Server Digest changed, phone will download and update. DHCP Option Confiugre DHCP option, DHCP option supports DHCP custom Option Value option | DHCP option 66 | DHCP option 43, 3 methods to get the provision URL.

  • Page 121: Firmware Upgrade

    TR069 Enable TR069 Enable TR069 after selection ACS Server Type There are 2 options Serve type, common and CTC. ACS Server URL ACS server address ACS User ACS server username (up to is 59 character) ACS Password ACS server password (up to is 59 character) Enable TR069 Warning If TR069 is enabled, there will be a prompt tone when Tone...

  • Page 122: Picture 129 - Firmware Upgrade Information Display

    Picture 129 - Firmware upgrade information display Table 18 - Firmware upgrade Parameter Description Upgrade server Enable automatic upgrade, If there is a new version txt Enable Auto Upgrade and new software firmware on the server, phone will show a prompt upgrade message after Update Interval. Upgrade Server Address1 Set available upgrade server address.

  • Page 123: Picture 130 - Firmware Upgrade

    TXT file format must be UTF-8 vendor_model_hw10.TXT The file format is as follows Version=1.6.3 #Firmware #URL Relative paths are supported and absolute paths are Firmware=xxx/xxx.z possible, distinguished by the presence of protocol headers. BuildTime=2018.09.11 20:00 Info=TXT|XML Xxxxx Xxxxx Xxxxx Xxxxx After the interval of update cycle arrives, if the server has available files and versions, the phone will prompt as shown below.

  • Page 124: Factory Reset

    Factory Reset 10.7.6 The phone is in default standby mode. Press [Menu] to find [Advanced Settings], and press [OK]. Press [Advanced Settings] to enter the password (default password is 123) to enter the interface. Press the [Restore factory Settings] button to select the file to be cleared. Press [OK] to clear after completion.

  • Page 125: Web Configurations

    11 Web Configurations 11.1 Web Page Authentication The user can log into the web page of the phone to manage the user's phone information and operate the phone. Users must provide the correct user name and password to log 11.2 System >>...

  • Page 126: System >> Upgrade

    The Auto Provision settings help IT manager or service provider to easily deploy and manage the devices in mass volume. For the detail of Auto Provision, please refer to this link Auto Provision Description http://www.fanvil.com/Uploads/Temp/download/20180920/5ba3816f8d5f0.pdf 11.7 System >> Tools Tools provided in this page help users to identify issues at trouble shooting. Please refer 13 Trouble Shooting for more detail.

  • Page 127: Network >> Basic

    12 Network >> Basic This page allows users to configure network connection types and parameters. 12.1 Network >> Service Port This page provides settings for Web page login protocol, protocol port settings and RTP port. Picture 132 - Service Port Settings Table 19 - Service port Parameter Description...

  • Page 128: Network >> Vpn

    each call, the value of voice and video port is added 2. RTP Port Quantity Number of calls. 12.2 Network >> VPN Users can configure a VPN connection on this page. See 10.7.2.3 VPN for more details. 12.3 Network >> Advanced Advanced network Settings are typically configured by the IT administrator to improve the quality of the phone service.
  • Page 129 SIP Server 1 Server Address Enter the IP or FQDN address of the SIP server Server Port Enter the SIP server port, default is 5060 Transport Protocol Set up the SIP transport line using TCP or UDP or TLS. Registration Expiration Set SIP expiration date.
  • Page 130 Call Forward Number for No Answer Set the number of call forward on no answer. Call Forward Delay for No Answer Set the delay time of not answered call before being forwarded. Transfer Timeout Set the timeout of call transfer process. Conference Type Set the type of call conference, Local=set up call conference by the device itself, maximum...
  • Page 131 Use STUN Set the line to use STUN for NAT traversal Enable Failback Whether to switch to the primary server when it is available. Failback Interval A Register message is used to periodically detect the time interval for the availability of the main Proxy.
  • Page 132 transmission will be encrypted Enable Session Timer Set the line to enable call ending by session timer refreshment. The call session will be ended if there is not new session timer event update received after the timeout period Session Timeout Set the session timer timeout period Enable BLF List Enable/Disable BLF List...
  • Page 133 Convert URI Convert not digit and alphabet characters to %hh hex code Use Quote in Display Name Whether to add quote in display name, i.e. “Fanvil” vs Fanvil Enable GRUU Support Globally Routable User-Agent URI (GRUU) Sync Clock Time Time Sync with server...

  • Page 134: Line >> Sip Hotspot

    PickUp Number Set the scramble number when the Pickup is enabled. JoinCall Number Set JoinCall Number. Intercom Number Set Intercom Number. Unregister On Boot Whether to enable logout function. Enable MAC Header Whether to open the registration of SIP package with user agent with MAC or not.

  • Page 135: Picture 134 - Custom Setting Of Dial - Up Rules

    Table 21 - Phone 7 dialing methods Parameters Description Press # to invoke dialing The user dials the other party's number and then adds the # number to dial out; Dial Fixed Length The number entered by the user is automatically dialed out when it reaches a fixed length Timeout dial The system dials automatically after timeout...

  • Page 136: Table 22 - Dial - Up Rule Configuration Table

    Table 22 - Dial - up rule configuration table Parameters Description Dial rule There are two types of matching: Full Matching or Prefix Matching. In Full matching, the entire phone number is entered and then mapped per the Dial Peer rules. In prefix matching, only part of the number is entered followed by T.

  • Page 137: Line >> Action Plan

    different options for dial rules. The examples below will show how this can be used. Example 1: All Substitution -- Assume that it is desired to place a direct IP call to IP address 172.168.2.208. Using this feature, 123 can be substituted for 172.168.2.208. Picture 135 - Dial rules table (1) Example 2: Partial Substitution -- To dial a long distance call to Beijing requires dialing area code 010 before the local phone number.

  • Page 138: Line >> Basic Settings

    Number Auxiliary phone number (support video) Type Support video display on call. Direction For call mode, incoming/outgoing call displays video Line Set up outgoing lines. Username Bind the user name of the IP camera. Password Bind IP camera password. Video streaming information. User Agent Set user agent information 12.8...

  • Page 139: Phone Settings >> Features

    VQ RTCP-XR Settings VQ RTCP-XR Session Report VQ report on whether session mode is enabled or not. VQ RTCP-XR Interval Report Whether to turn on Interval mode for VQ report sending. Period for Interval Report(5~99) The time interval at which VQ reports are sent periodically.
  • Page 140 dial tone Auto Onhook time at handset mode Ring for Headset Enable Ring for Handset by selecting it, the phone plays ring tone from handset. Auto Headset Enable this feature, headset plugged in the phone, user press ‘answer’ key or line key to answer a call with the headset automatically.
  • Page 141 LDAP Search Select from with one LDAP for search Configure the Emergency Call Number. Despite Emergency Call Number the keyboard is locked, you can dial the emergency call number Restrict Active URI Source IP Set the device to accept Active URI command from specific IP address.
  • Page 142 or close. Enable DND Timer Enable DND Timer, If enabled, the DND is automatically turned on from the start time to the off time. DND Start Time Set DND Start Time DND End Time Set DND End Time Intercom Settings Enable Intercom When intercom is enabled, the device will accept the incoming call request with a SIP header of...
  • Page 143 always bright red. Off by default. The status of power lamp when there is unread SMS/MWI short message/voice message, including off/on/slow flash/quick flash, default slow flash. The state of the power lamp when there is a Missed missed call, including off/on/slow flash/quick flash, the default slow flash.

  • Page 144: Phone Settings >> Media Settings

    12.11 Phone settings >> Media Settings Change voice Settings. Table 27 - Voice settings Parameter Description Codecs Settings Select enable or disable voice encoding: G.711A/U,G.722,G.723,G.729, G.726-16,G726-24,G726-32,G.726-40, ILBC,AMR,AMR-WB, Opus Audio Settings Handset Volume Set the Handset volume, the value must be 1~9 Default Ring Type Configure default ringtones.

  • Page 145: Phone Settings >> Mcast

    RTP Control Protocol(RTCP) Settings CNAME user Set CNAME user CNAME host Set CNAME host RTP Settings RTP keep alive Hold the call and send the packet after 30s Alert Info Ring Settings Value Set the value to specify the ring type. Ring Type Type1-Type9 12.12 Phone settings >>...

  • Page 146: Phone Settings >> Time/Date

    12.14 Phone settings >> Time/Date The user can configure the time Settings of the phone on this page. Table 29 – Time & Date settings Parameters Description Network Time Server Settings Time Synchronized via SNTP Enable time-sync through SNTP protocol Time Synchronized via DHCP Enable time-sync through DHCP protocol Primary Time Server...

  • Page 147: Phone Settings >> Tone

    Minute End The DST end minute Manual Time Settings You can set your time manually 12.15 Phone settings >> Tone This page allows users to configure a phone prompt. You can either select the country area or customize the area. If the area is selected, it will bring out the following information directly.

  • Page 148: Phonebook >> Contact

    The greeting message will display on the top left corner of the LCD when the device is idle, which is limited to 16 characters. The default chars are ‘VOIP PHONE’. 12.17 Phonebook >> Contact User can add, delete, or edit contacts in the phonebook in this page. User can browse the phonebook and sorting it by name, phones, or filter them out by group.

  • Page 149: Picture 138 - Web Cloud Phone Book Settings

    Access password (optional) Note! Refer to the LDAP technical documentation before creating the LDAP phonebook and phonebook server. http://www.fanvil.com/Uploads/Temp/download/20180920/5ba382eb399eb.pdf Web page preview Phone page supports preview of Internet phone directory and contacts After setting up the XML Voip directory or LDAP, Select [Phone book] >>...

  • Page 150: Phonebook >> Call List

    12.19 Phonebook >> Call List Restricted Incoming Calls It is similar like a blacklist. Add the number to the blacklist, and the user will no longer receive calls from the stored number until the user removes it from the list. Users can add specific Numbers to the blacklist or add specific prefixes to the blacklist to block calls with all Numbers with this prefix.

  • Page 151: Function Key >> Function Key

    Users can also dial the web page by clicking on the number in the call log. Users can also download call records conditionally and save them locally. 12.23 Function Key >> Function Key X7 Function Key Configuration One-key transfer Settings: establish new call, blind transfer, attention-transfer, one-key three-party, Play DTMF.

  • Page 152: Function Key >> Side Key

    Users can set the DSS Key for specific URL download and other operations. 12.24 Function Key >> Side Key X7 Side Key configuration: The device provides 11 user-defined Side keys that users can configure on a web page. X7C Side Key configuration: Each page of the device provides 12 Side keys, a total of 5 pages of 60 custom Side keys.

  • Page 153: Function Key >> Advanced

    Missed/MWI/Dialed/Reboot/Redial/Remote XML/SMS/ Headset/Status/DSS Key/ln Redial/2aB/Delete/Exit/Forward/Local Contacts/CallLog Divert Dialed /Clear/Missed/Dialed/Headset/Video/Audio/Remote XML /DSS Key Ending Redial/End/Headset/Release/DSS Key Dial/2aB/Delete/Exit/Call Back/Local Contacts/Redial /Pickup/MWI/Join/CallLog/Release/Missed/Pause/Dialed/ Predictive Dialer Headset/Video/Audio/Remote XML/DSS Key/ln/Next line /Prev line Answer/Forward/Reject/Mute/Release/Headset/Video/Audio/ Ringing DSS key Hold/Transfer/Conference/End/Mute/Release/New Call/ Talking Local Contacts/Listen/CallLog/Next call/Prev call/ Private/Headset/Video/Audio/DSS Key Transfer Alerting End/Transfer/Headset/Release/DSS Key Redial/Delete/Exit/2aB/Dial/Local Contacts/Transfer/...

  • Page 154: Application >> Manage Recording

    IP Camera List Picture 139 - IP Camera List 12.27 Application >> Manage Recording 9.3 Record for details of recording. 12.28 Security >> Web Filter The user can set up a configuration management phone that allows only machines with a certain network segment IP access. Picture 140 - Web Filter settings Picture 141 - Web Filter Table Add and remove IP segments that are accessible;...

  • Page 155: Security >> Trust Certificates

    within the start IP, end the IP address within the end IP, and click [Add] to submit to take effect. A large network segment can be set, or it can be divided into several network segments to add. When deleting, select the initial IP of the network segment to be deleted from the drop-down menu, and then click [Delete] to take effect.

  • Page 156: Security >> Firewall

    Picture 143 - Device certificate setting 12.31 Security >> Firewall Picture 144 - Network firewall Settings Through this page can set whether to enable the input, output firewall, at the same time can set the firewall input and output rules, using these Settings can prevent some malicious network access, or restrict internal users access to some resources of the external network, improve security.

  • Page 157: Picture 145 - Firewall Input Rule Table

    Table 32 - Network Firewall Parameter Description Enable Input Rules Indicates that the input rule application is enabled. Enable Output Rules Indicates that the output rule application is enabled. Input/Output To select whether the currently added rule is an input or output rule.

  • Page 158: Device Log >> Device Log

    192.168.1.0 network segment can still receive the response packet from the destination host normally. Picture 146 - Delete firewall rules Select the list you want to delete and click [Delete] to delete the selected list. 12.32 Device Log >> Device Log You can grab the device log, and when you encounter an abnormal problem, you can send the log to the technician to locate the problem.

  • Page 159: Trouble Shooting

    When the phone is not in normal use, the user can try the following methods to restore normal operation of the phone or collect relevant information and send a problem report to Fanvil technical support mailbox. 13.1 Get Device System Information Users can get information by pressing the [Menu] >>...

  • Page 160: Network Packets Capture

    can capture them in the interface with problems). Picture 147 - Screenshot 13.5 Network Packets Capture Sometimes it is helpful to dump the network packets of the device for issue identification. To get the packets dump of the device, user needs to log in the device web portal, open page [System] >>...

  • Page 161: Get Log Information

    Picture 148 - Web capture User may examine the packets with a packet analyzer or send it to Fanvil support mailbox. 13.6 Get Log Information Log information is helpful when encountering an exception problem. In order to get the log information of the phone, the user can log in the phone web page, open the page...
  • Page 162 1. There are two Headphone wire sequence in the market. Please Headphone use the Headphone provided by Fanvil, or consult Fanvil the wire sequence if you wish to use a third-party headphone. 2. The network bandwidth and delay may be not suitable for audio call at the moment.

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