<文档标题> Table of Content Figures ..............................5 Tables ..............................8 1 Safety Instruction ..........................9 2 Overview ............................10 3 Installation ............................11 3.1 Use PoE or External Power Adapter ..................11 3.2 Desktop and Wall-mount Installation ..................12 4 Introduction to the Phone User Interface ..................14 4.1 Keypad ..........................
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<文档标题> 7 Phone Settings ..........................51 7.1 Adjust Audio Volume ......................51 7.2 Set Ring Tone Volume and Type ..................51 7.3 Adjust LCD Energysaving ..................... 51 7.4 Set Device Time/Date ......................52 7.5 Set Device Language ......................53 7.6 Reboot the Device ........................ 53 7.7 Reset to Factory Default .......................
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<文档标题> 8.27 FUNCTION KEY / Softkey ....................78 9 Advanced Features ......................... 79 9.1 VPN ............................79 9.1.1 L2TP ..........................79 9.1.2 OpenVPN ........................... 80 10 Trouble Shooting .......................... 81 10.1 Get Device System Information ..................81 10.2 Upgrade to the Latest Software ..................81 10.3 Reboot Device ........................
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<文档标题> Figure 33 - Default Line ...................... 28 Figure 34 - Dialing a Number before Audio Channel Opened ........... 29 Figure 35 - Dial a Number after Audio Channel Opened ........... 30 Figure 36 - Calling Remote Party ..................31 Figure 37 - Incoming Call Screen ..................
<文档标题> Tables Table 1 - Time Settings Parameters .................... 52 Table 2 - Line Configuration on Web ................... 57 Table 3 - Global Settings for Lines on Web ................67 Table 4 - Common Phone Feature Settings on Web ..............67 Table 5 - Audio Settings on Web ....................
<文档标题> Safety Instruction Please read the following safety notices before installing or using this unit. They are crucial for the safe and reliable operation of the device. Please use the external power supply that is included in the package. Other power supply may cause damage to the phone, affect the behavior or induce noise.
<文档标题> Overview The new X3G color screen IP Phone is a high-end enterprise desktop phone which increases enterprise users’ productivity at a cost-effective price. Evolved from enterprise IP phones, X3G pushes its high-end cost-effective enterprise IP phone to another level. X3G inherits enterprise features from enterprise phones, such as HD voice in handset, headset, and full-duplex speakerphone modes, PoE, Fast/Gigabit Ethernet, QoS, secure transmission, auto-provisioning, and more.
<文档标题> Installation Use PoE or External Power Adapter X3G, called as ‘the device’ hereafter, supports two power supply modes, power supply from external power adapter and X3G supports 802.3af Class 2 Power over Ethernet (PoE) complied switch PoE power supply saves the space and cost of providing the device additional power outlet. With a PoE switch, the device can be powered through a single Ethernet cable which is also used for data transmission.
<文档标题> Desktop and Wall-mount Installation The device supports two installation mode, desktop and wall-mount. To set up the phone to be used on desktop, please follow the instructions in below picture to install the device. Figure 1 - Desktop Installation To mount the device on the wall, please follow the instructions in below picture.
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<文档标题> Figure 2 - Wall-mount Installation Please connect power adapter, network, PC, handset, and headset to the corresponding ports as described in below picture. Figure 3 - Connecting to the Device NOTICE! Power adapter is optional for X3G model...
<文档标题> Introduction to the Phone User Interface Keypad ① Soft key ② Navigation Key ③ Hold Key ④ Transfer key ① ⑤ Conference Key ③ ⑥ Line1 Key ② ④ ⑤ ⑦ Line2 Key ⑧ Headset Key ⑥ ⑦ ⑨ Redial Key ⑪...
<文档标题> standard telephones, but further to the standard function, some keys also provide special function by long-pressing the key, Key # - Long-pressed to lock the phone. (Default PIN is 123) Navigation Keys – User can press up/down navigation keys to change line focus in talking screen or move cursor in a screen with list items;...
<文档标题> Screen User Interface Figure 5 - Screen Layout / Default Standby Screen The screen user interface is mostly presented in the above layout except some prompt messages. The upper area is the main screen to display the device’s status and information or data for viewing or editing.
<文档标题> Figure 6 - Vertical Scroll Bar Web Portal User can also use the device’s web portal to manage or operate the device. User should open the device’s web portal page by entering the device’s IP address in a browser. To get the device IP address, user could press the soft-menu button [Menus] ->...
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<文档标题> The first screen of the device’s web portal is the login page. Figure 8 - Web Portal Login Page User must enter the username and password to log in to the web portal. The default username and password are both ‘admin’. For the detail of web portal operations, please refer to 8 Web Portal.
<文档标题> Setting Up In order to get the device ready for making and receiving phone calls, the device must be configured with correct network configurations and at least one of the lines must be configured with an SIP Service. Network Configuration The device relies on IP network connection to provide service.
<文档标题> The device is default configured in DHCP mode. Line Configurations A SIP line must be configured properly to be able to provide telephony service(SIP PBX). The line configuration is like a virtualized SIM card. Just like a SIM card on a mobile phone, it stores the service provider and the account information used for registration and authentication.
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<文档标题> Figure 20 - Configure SIP Proxy Server Port Figure 31 - Configure SIP Username...
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<文档标题> Figure 8 - Enable / Disable Sip Line Save the adjustment by pressing [OK] or [Save] when done. For users who want to configure more options, user should use web management portal to modify or Advanced Settings in accounts on the individual line to configure those options. Figure 9 - Configure Advanced Line Options...
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<文档标题> Figure 154 - configure Ring Type Figure 18 - Configure Park Number Figure 16 - Configure MWI Number Figure 19 - Configure Join Call Number Figure 176 - Configure Pickup Number Figure 29 - Enable / Disable Missed Call...
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<文档标题> Figure 200 - Enable / Disable Feature Figure 21 - Enable / Disable SCA Sync NOTICE! On the device, user can only configure whether STUN / Outbound Proxy is enabled, to change the STUN / Outbound Proxy server address, user must edit in the device web (Refer to 错误!...
<文档标题> Using the Phone Making Phone Calls Default Line The device provides 2 line services. If both lines are configured, user can make or receive phone calls on either line. If default line is configured by user, there will be a default line to be used for making outgoing call which is indicated on the top left corner.
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<文档标题> To make a phone call, user can firstly dial a number by one of the above methods. When the dialed number is completed, user can press [Dial] button on the soft-menu, or press hand-free button to turn on the speaker or headset, or off-hook to call out with the current line, or user can press line key to call out with specified line.
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<文档标题> Figure 24 - Dial a Number after Audio Channel Opened NOTICE! For some users who get used to dial a number immediately by pressing # key, the user must login to the web to enable ‘Press "#" to invoke dialing ’...
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<文档标题> Cancel Call While calling the number, user can press [End] button or close the audio channel by on-hook or press the hands-free button to drop the call. Figure 25 - Calling Remote Party Answering Incoming Call When there is an incoming call while the device is idle, user will see the following incoming call alerting screen Figure 26 - Incoming Call Screen User can answer the call by off hook, open headset or pressing the hands-free button, or the [OK] /...
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<文档标题> Talking When the call is connected, user will see a talking mode screen as the following figure, Figure 27 - Talking Mode Screen 1.Audio Channel – The icon reflects the current audio channel being used. 2.Current Line – The line is being used on the call. 3.Remote Party –...
<文档标题> Figure 28 - Call Holding Screen Call Ended When user finished the call, user can on-hook to hang up the call or press the hands-free button to close the audio channel to hang up. NOTICE! When the call is held or in holding state, the user must press [Resume] button to back to call mode, or putting the handset back to the device or pressing Speaker-free button to hang up is not available.
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<文档标题> Figure 39 – Second Incoming Call Screen Second Outgoing Call To make a second call, user may press [XFER] / [Conf] button to make a new call on the default line or press the line key to make new call on specific line. Then dial the number the same way as making a phone call.
<文档标题> [Hold] / [Resume] button. Ending One Call User may hang up the current talking call by closing the audio channel or press [End] button. The device will return to single call mode in holding state. Join / Split Two Calls (3-way Local Conference) 6.1.2 In the dual call mode, user can join two calls into a conference call by pressing [Conf] button.
<文档标题> button to transfer the first party to the second one. Unattended / Blind Transfer Unattended transfer is also known as ‘Fire and Forget’ mode. Instead of connecting to the second party first and confirming the second call is established, user press [XFER] button first then dial the second party number.
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<文档标题> Figure 31 - Phonebook screen NOTICE! The device can save up to total 500 contact records. Figure 32 - Phonebook is Empty When there are contact records in the phonebook, the contact records will be arranged in the alphabet order. User may browse the contacts with up/down navigation keys. User may fast scroll the contact list by holding the up/down navigation keys.
<文档标题> Add / Edit / Delete Contact 6.2.1 To add a new contact, user should press [Add] button to open Add Contact screen and enter the contact information of the followings, Contact Name Tel. Number Mobile Number ...
<文档标题> By default, the group list is blank. User can create his/her own groups, edit the group name, add or remove contacts in the group, and delete a group. To add a group, press [Add] button. To delete a group, press [Option] -> [Delete] button. To edit a group, press [Edit] button.
<文档标题> pressing [Add] button to enter the group contacts management screen. Press [Add] button to create a new contact for the group; press [Option] button to remove the contact from the group. Figure 37 - Add/Remove Contacts in a Group Using Cloud Phonebook Cloud phonebook allows user to configure the device to download a phonebook from a cloud server.
<文档标题> Figure 38 - Cloud Phonebook List Open Cloud Phonebook 6.3.1 In cloud phonebook screen, user can open a cloud phonebook by pressing [OK] / [Enter] button. The device will start downloading the phonebook. If downloading failed, user will be prompted with a warning message.
<文档标题> Figure 40 - Browsing Contacts in Cloud Phonebook Call Logs The device can store up to 630 call log records and user can open the call logs to check all incoming, outgoing, and missed call records by pressing soft-menu button [History] In the call logs screen, user may browse the call logs with up/down navigation keys.
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<文档标题> Figure 41 - Call Logs User can also filter call logs with specific call log type to narrow down the call log records by pressing the left/right navigation button and select one of the call log types in the soft-menu buttons, - Missed Calls - Received Calls / Incoming Calls - Dialel Calls / Outgoing Calls...
<文档标题> Voice Message If the service of the lines supports voice message feature, when the user is not available to answer the call, the caller can leave a voice message on the server to the user. User will receive voice message notification from the server and device will prompt a voice message waiting icon on the standby screen, Figure 43 - New Voice Message Notification...
<文档标题> Figure 44 - Voice Message Screen Figure 45 - Configure the Voice Message Number Do-Not-Disturb User may enable Do-Not-Disturb (DND) feature on the device to reject incoming calls (including call waiting). The DND can be enabled on line basis. To quickly enable or disable the DND on all lines: When the device is in the default standby mode, ...
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<文档标题> Press [DND] button again to disable DND on all line and icon will be disappeared. Figure 46 - DND Enabled on All Lines If user wishes to enable or disable DND on a specific line, user could change the DND mode in DND configurations.
<文档标题> Auto-Answering User may enable auto-answering feature on the device and any incoming call will be automatically answered (not including call waiting). The auto-answering can be enabled on line basis. When the device is in the default standby mode, if user wishes to enable or disable auto-answering on a specific line or change the auto-answering delay time, user could change the auto-answering configuration adopt following steps.
<文档标题> Figure 48 - Auto-answering Enabled on Line1 Call Forward Call forward is also known as ‘Call Divert’ which is to divert the incoming call to a specific number based on the conditions and configurations. User can configure the call forward settings of each line. There are three types, ...
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<文档标题> Figure 49 - Select Line for Call Forward Configuration Figure 50 - Select Call Forward Type...
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<文档标题> Figure 51 - Activate Call Forward and configure Call Forward Number Figure 52 - Set Delay Time for Call Forward on No Answer...
<文档标题> Phone Settings Adjust Audio Volume When the device is in the default standby mode, Press soft-button [Menu] till you find the [Settings] item. Enter [Settings] item till you find the [Basic Settings] item. Enter [Basic Settings] item till you find [Voice Volume] item. ...
<文档标题> Enter [Energysaving] item, press left / right navigation keys to enable or disabled the function, you can set the energysaving time. Save the adjustment by pressing [OK] or [Save] when done. Set Device Time/Date When the device is in the default standby mode, ...
<文档标题> MM-DD-YY MM-DD-YYYY YY-MM-DD YYYY-MM-DD Set Device Language When the device is in the default standby mode, Press soft-button [Menu] till you find the [Settings] item. Enter [Settings] item till you find the [Basic Settings] item. ...
<文档标题> Web Portal Web Portal Authentication User can log in onto the device web portal to manage the device or user’s profile. User must provide correct username and password to be able to log in. Web Call Besides making and receiving phone calls by operating the device directly, user could also making and receiving phone calls by operating the controls in the web portal.
<文档标题> Figure 54 - Web Call, Entering Number and Select Line SYSTEM / Information User can get the system information of the device in this page including, Model Hardware Version Software Version Uptime Last uptime ...
<文档标题> SYSTEM / Account User may change his/her web authentication password in this page. For users with Administrators privilege, the user can also manage user accounts by adding or deleting user account and assign privilege and password to new account. There are two types of user privilege, Administrators and Users.
<文档标题> SYSTEM / Tools Tools provided in this page help users to identify issues at trouble shooting. Please refer to 10 Trouble Shooting for more detail. Besides, the device also provided the screenshot feature to user, including mail screen and sub-screen.
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<文档标题> refresh the page manually. Username Enter the username of the service account. Display Name Enter the display name to be sent in a call request. Authentication Name Enter the authentication name of the service account Authentication Password Enter the authentication password of the service account SIP Proxy Server Address Enter the IP or FQDN address of the SIP proxy...
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<文档标题> Call Forward Delay for No Answer Set the delay time of not answered call before being forwarded Enable Hotline Enable hotline configuration, the device will dial to the specific number immediately at audio channel opened by off-hook handset or turn on Hands-free or headset Hotline Number Set the hotline dialing number...
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<文档标题> supports two remote parties, Server=set up call conference by dialing to a conference room on the server Server Conference Number conference room number when conference type is set to be Server Transfer Timeout Set the timeout of call transfer process Enable Long Contact Allow more parameters in contact field per RFC 3840...
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<文档标题> Convert URI Convert not digit and alphabet characters to %hh hex code DTMF Type Set the DTMF type to be used for the line Set the SIP INFO mode to send ‘*’ and ‘#’ or ‘10’ DTMF SIP INFO Mode and ‘11’...
<文档标题> Enable GRUU Support Globally Routable User-Agent URI (GRUU) BLF Server registered server will receive subscription package from ordinary application of BLF phone. Please enter the BLF server, if the sever does not support subscription package, the registered server and subscription server will be separated. BLF List Number BLF List allows one BLF key to monitor the status of a group.
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<文档标题> by commas, or a list of digits. Destination Set Destination address. This is for IP direct. Port Set the Signal port, and the default is 5060 for SIP. Alias Set the Alias. This is the text to be added, replaced or deleted.
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<文档标题> Figure 67 - Global Substitution Configuration Example 2: Local Substitution To dial a long distance call to Beijing requires dialing area code 010 before the local phone number. Using this feature 1 can be substituted for 010. For example, to call 62213123 would only require dialing 162213123 instead of 01062213123.
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<文档标题> Figure 69 - Add Prefixes Configuration Example 4: Add Suffixes If the dialed number ends with the fixed suffix number, the phone will send out your dialed phone number adding suffix number automatically. For example, when users dial “1383322”, the device will send out “13833220088” . Figure 55 - Add Suffixes Configuration Example 5: Deletion If the dialed number ends with the fixed prefix number, the phone will send out your dialed phone number...
<文档标题> Figure 56 – Deletion Configuration 8.14 LINES / Dial Plan Figure 57 – Dial Plan Configuration The device supports 8 dialing modes: Press # to Send - Dial the desired number, and press # to send it to the server. ...
<文档标题> Attended Transfer on Onhook - Hang up after the third party answers. The phone will transfer the current call to the third party. Attended Transfer on Conference Onhook - Hang up during a 3-way conference call, the other two ways will make a call.
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<文档标题> Parameters Description DND Mode Configure the Phone DND If enable Phone DND, the phone rejects any incoming call, the caller will automatically prompt hang up. Ban Outgoing If you select Ban Outgoing to enable it, and you cannot dial out any number. Auto Handup Delay Specify Auto handup time, the phone will hang up and return to the idle automatically after Auto...
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<文档标题> call after specific delay. Enable Intercom Mute Enable mute mode during the intercom call Enable Intercom Tone If the incoming call is intercom call, the phone plays the intercom tone Enable Intercom Barge Enable Intercom Barge by selecting it, the phone auto answers the intercom call during a call.
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<文档标题> Enable Default Line If enabled, user can assign default SIP line for dialing out rather than SIP1. Enable Auto Switch Line Enable phone to select an available SIP line as default automatically DND Response Code Set the SIP response code on call rejection on Busy Response Code Set the SIP response code on line busy Reject Response Code...
<文档标题> User can add blocked number by entering the number in the edit box and click “Add” button. To remove a number from the blocked list, select the number from the dropdown box and click “Delete” button to remove it. 8.17 PHONE / Audio Change the audio settings,...
<文档标题> Default Ring Type Set the default ring type. If the caller ID of an incoming call was not configured with specific ring type, the default ring will be used. Handset Volume Set the Handset volume, the value must be 1~9 Headset Volume Set the Headset volume, the value must be 1~9 Headset Ring Volume...
<文档标题> signaling. You can also configure the phone to receive an RTP stream from pre-configured multicast listening address(es) without involving SIP signaling. You can specify up to 10 multicast listening addresses. Table 6 - MCAST Parameters on Web Parameters Description Normal Call Priority Define the priority of the active call, 1 is the highest priority, 10 is the lowest.
<文档标题> Location Select the user's time zone specific area DST Set Type Select automatic DST according to the preset rules of DST, or the manually input rules Offset The DST offset time Month Start The DST start month Week Start The DST start week Weekday Start The DST start weekday...
<文档标题> To edit a contact, click on the checkbox in front of the contact, the contact information will be copied to the contact edit boxes, press “Modify” button after finished editing. To delete one or multiple contacts, check on the checkbox in front of the contacts wished to be deleted and click the “Delete”...
<文档标题> LDAP Server Address (must) LDAP Server Port (must) Search Base (must) Access username (optional) Access password (optional) NOTICE! In regard of creating a LDAP phonebook and setting up a LDAP phonebook server, please refer to “X3G Administration Guide”. 8.23 PHONEBOOK / Blacklist By adding a number into the blacklist, user will no longer receive phone call from that number and it will be rejected automatically by the device until user delete it from the blacklist.
<文档标题> User can also make web call by click on the number of a call log. 8.26 FUNCTION KEY / Function Key The device provides 2 user-define DSS Keys at most. User may configure/customize each DSS key in this webpage. Table 8 –...
<文档标题> make a call by pressing Line Key. Key Event User can select a key event as a shortcut to trigger. For example: MWI / DND / Release / Headset / Hold / etc. DTMF It allows user to dial or edit dial number easily. Open the specific URL directly.
<文档标题> Advanced Features Virtual Private Network (VPN) is a technology to allow device to create a tunneling connection to a server and becomes part of the server’s network. The network transmission of the device may be routed through the VPN server. For some users, especially enterprise users, a VPN connection might be required to be established before activate a line registration.
<文档标题> OpenVPN 9.1.2 To establish an OpenVPN connection, user should get the following authentication and configuration files from the OpenVPN hosting provider and name them as the following, OpenVPN Configuration file: client.ovpn CA Root Certification: ca.crt Client Certification: client.crt Client Key: client.key User then upload these files to the device in the web page [Network] ->...
<文档标题> 10 Trouble Shooting When the device does not work properly, users may try the following methods to recover the device or gather relative information and send an issue report to support. 10.1 Get Device System Information Users may get the device system information by pressing [Settings] -> [Status]. The following basic information will be provided: Mode Software Version...
<文档标题> 10.3 Reboot Device Users may reboot the device from soft-menu, [Menu] -> [Reboot System], and confirm the action by [Yes]. Or, simply remove the power supply and restore it again. 10.4 Reset Device to Factory Default Reset Device to Factory Default will erase all user’s configuration, preference, database and profiles on the device and restore the device back to the state as factory default.
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<文档标题> Step 1. Download the latest device software. Step 2. Setup a FTP server on a PC and put the downloaded software in the FTP repository. (Windows users can download free FTP server software such as WFTPD32 or 3CDaemon) Step 3. Configure the PC with fixed IP address as 192.168.10.10 Step 4.
<文档标题> 10.7 Common Trouble Cases Table 9 - Trouble Cases Trouble Case Solution Device could not boot up 1. The device is powered by external power supply via power adapter or PoE switch. Please use standard power adapter provided or PoE switch met with the specification requirements and check if device is well connected to power source.
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<文档标题> No Audio or Poor Audio in 1. Please check if Handset is connected to the correct Handset Handset ) port NOT Headset ( ) port. 2. The network bandwidth and delay may be not suitable for audio call at the moment. Poor Audio or Low Volume 3.
<文档标题> Appendix II – Text Input from Keypad Look-up Table of Characters Table 12 - Mode Text Characters Of Icon Mode Button Each Press Numeric * * #(space)@,.:/?<>[]%! &$~+-= + - * % / | @ ! : Lower Case a b c Alphabets d e f...
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<文档标题> + - * % / | @ ! : Upper A B C Case Alphabets D E F G H I J K L M N O P Q R S T U V WZYX (space) * #(space)@,.:/?<>[]%! * &$~+-= 1 + - * % / | @ ! : Mixed...
<文档标题> Appendix III – LED Definition Table 13 - DSS KEY LED State Type LED Light State Line Key Line inactive Green On Line ready (registered) Green Blinking Dialing / ringing / call holding Green On Subscribed number is idle. Red On Subscribed number is busy.
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