Fanvil X2C User Manual
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X2C / X2CP
User Manual_V1.0
Fanvil Technology Co., Ltd
HQ Add: 4F, Block A, Building 1#, GaoXinQi Hi-Tech Park (Phase-II）, 67th District, Bao'An, Shenzhen, China 518101 P.R.
Tel: +86-755-2640-2199 Fax: +86-755-2640-2618 Email: sales@fanvil.com
support@fanvil.com
Beijing Tel:+86-10-5753-6809
Suzhou Tel: +86-512-6592-0605
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Summary of Contents for Fanvil X2C
- Page 1 X2C / X2CP User Manual_V1.0 Fanvil Technology Co., Ltd HQ Add: 4F, Block A, Building 1#, GaoXinQi Hi-Tech Park (Phase-II）, 67th District, Bao'An, Shenzhen, China 518101 P.R. Tel: +86-755-2640-2199 Fax: +86-755-2640-2618 Email: sales@fanvil.com support@fanvil.com Beijing Tel:+86-10-5753-6809 Suzhou Tel: +86-512-6592-0605...
- Page 2 Time V1.0 R2.2.0.3.3765 Initial issue 20170815 Fanvil Technology Co., Ltd HQ Add: 4F, Block A, Building 1#, GaoXinQi Hi-Tech Park (Phase-II）, 67th District, Bao'An, Shenzhen, China 518101 P.R. Tel: +86-755-2640-2199 Fax: +86-755-2640-2618 Email: sales@fanvil.com support@fanvil.com Beijing Tel:+86-10-5753-6809 Suzhou Tel: +86-512-6592-0605...
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Page 3: Table Of Contents
Table of Content Figures....................................6 Tables..................................... 6 1 1 Safety Instruction................................9 2 Overview..................................10 3 Installation..................................11 3.1 Use PoE or external Power Adapter......................11 3.2 Installation................................12 4 Introduction to the Phone User Interface......................13 4.1 Keypad................................13 4.2 Using Headphone............................14 4.3 Using foot pedal..............................14 4.4 Screen User Interface............................14 4.5 Web Portal................................ - Page 4 8 8 Web Portal..................................37 8.1 Web Portal Authentication...........................37 8.2 Web Call................................37 8.3 SYSTEM / Information........................... 38 8.4 SYSTEM / Account............................38 8.5 SYSTEM / Configurations..........................38 8.6 SYSTEM / Upgrade............................39 8.7 SYSTEM / Auto Provision..........................39 8.8 SYSTEM / Tools.............................. 39 8.9 NETWORK / Basic............................
- Page 5 1 1 0.6 Entering Post Mode and Recover System Image................59 10.7 Common Trouble Cases..........................60 Appendix I - Icon Illustration............................61 Appendix II – Text Input from Keypad........................62 Appendix III – LED Definition............................64 5 / 64...
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Page 6: Figures
Figures Figure 1 - Bracket installation........................12 Figure 2 - Connecting to the Device......................12 Figure 3 - Keypad............................13 Figure 4 - Screen Layout / Default Standby Screen................14 Figure 5 - Vertical Scroll Bar........................15 Figure 6 - Check the Device’s IP Address....................15 Figure 7 - Web Portal Login Page......................15 Figure 8 - Configure SIP Proxy Server Address..................17 Figure 9 - Configure SIP Proxy Server Port....................17... - Page 7 Figure 37 - Call Holding Screen......................... 23 Figure 38 - Second Incoming Call Screen....................24 Figure 39 - Dual Calls............................ 24 Figure 40 - Conference Call.........................25 Figure 41 - Phonebook screen........................25 Figure 42 - Phonebook is Empty........................26 Figure 43 - Browsing Phonebook......................26 Figure 44 - Add New Contact........................
- Page 8 Tables Table 1 - Time Settings Parameters......................35 Table 2 - SIP Settings for Lines on Web....................40 Table 3 - Dial Peer Settings for Lines on Web..................43 Table 4 - Basic Settings for Lines on Web....................47 Table 5 - Common Phone Feature Settings on Web................47 Table 6 - Audio Settings on Web........................50 Table 7 - MCAST Parameters on Web.......................51 Table 8 - Time/Date Setting Parameters on Web...................51...
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Page 9: 1 Safety Instruction
Safety Instruction Please read the following safety notices before installing or using this unit. They are crucial for the safe and reliable operation of the device. Please use the external power supply that is included in the package. Other power supply may cause damage to the phone, affect the behavior or induce noise. -
Page 10: Overview
The new X2C IP Phone is a beginner desktop phone which increases enterprise users’ productivity at a cost-effective price. The new LED button status display design, intuitive to see the current state of the phone. X2C is the most economic choice for SMB office and enterprise supervisors. -
Page 11: Installation
X2CP supports 802.3af Class 1 Power over Ethernet (PoE) complied switch (PoE not applies to X2C). PoE power supply saves the space and cost of providing the device additional power outlet. With a PoE switch, the device can be powered through a single Ethernet cable which is also used for data transmission. -
Page 12: Installation
3 3 .2 Installation 3.2.1 Bracket installation please follow the instructions in below picture to install the device. Figure 1 - Bracket installation 3.2.2 Connecting to the Device Please connect power adapter, network, PC, handset, and foot pedal to the corresponding ports as described in below picture. -
Page 13: Introduction To The Phone User Interface
Introduction to the Phone User Interface Keypad Soft keys Numeric key Mute key Hold key Auto Answer key Headset key Increase Volume (Right key) Lower Volume(Left key) Volume select key (Down key) Figure 3 - Keypad The above picture shows the keypad layout of the device. Each key provides its own specific function. User should refer to the illustration in this section about the usage of each key and the description in this document about each function. -
Page 14: Using Headphone
Auto Answer Key - User can enable or disable the auto answer function with this button during standby state. Headset key - By pressing this button once, user can turn on the audio channel of headset. Lower(Left) / Increase(Right) Volume - In standby, ringing, ring configuration screen, user can press 2 buttons to lower/increase the ringtone volume, in talking and audio volume adjustment screen, user can press this button to lower/increase the audio volume. -
Page 15: Web Portal
Figure 5 - Vertical Scroll Bar 4 4 .5 Web Portal User can also use the device’s web portal to manage or operate the device. User should open the device’s web portal page by entering the device’s IP address in a browser. To get the device IP address, user could press the soft-menu button [Menu] ->... -
Page 16: Setting Up
Setting Up In order to get the device ready for making and receiving phone calls, the device must be configured with correct network configurations and at least one of the lines must be configured with an SIP telephony service. 5.1 Network Configuration The device relies on IP network connection to provide service. -
Page 17: Line Configurations
5 5 .2 Line Configurations A line must be configured properly to be able to provide telephony service. The line configuration is like a virtualized SIM card. Just like a SIM card on a mobile phone, it stores the service provider and the account information used for registration and authentication. -
Page 18: Figure 11 - Configure Authentication Name
Figure 11 - Configure Authentication Name Figure 12 - Configure SIP Authentication Password Figure 13 - Configure Display Name Figure 14 - Enable / Disable Outbound Proxy Figure 15 - Enable / Disable Sip Line 18 / 64... -
Page 19: Figure 16 - Configure Advanced Line Options
Save the adjustment by pressing [Save] button when done. For users who want to configure more options, user should use web management portal to modify or Advanced Settings in accounts on the individual line to configure those options. Figure 16 - Configure Advanced Line Options Figure 17 - Configure SIP Realm/Domain Figure 21 - Enable / Disable STUN Figure 18 - Configure Unregistered Dial... -
Page 20: Figure 25 - Configure Pickup Number
Figure 25 - Configure Pickup Number Figure 28 - Enable / Disable Missed Call Figure 26 - Configure Park Number Figure 29 - Enable / Disable Feature Sync Figure 27 - Configure Join Call Number Figure 30 - Enable / Disable SCA NOTICE! On the device, user can only configure whether STUN / Outbound Proxy is enabled, to change the STUN / Outbound Proxy server address, user must edit in the device web portal. -
Page 21: Using The Phone
Using the Phone 6.1 Making Phone Calls Default Line The device provides 2 line services. If all lines are configured, user can make or receive phone calls on any line. If default line is configured by user, there will be a default line to be used for making outgoing call which is indicated on the top left corner. -
Page 22: Figure 33 - Dial A Number After Audio Channel Opened
Opening Audio then Dialing the Number Another alternative is the traditional way to firstly open the audio channel, by turning on the headphone by pressing headset button, and then dial the number with one of the above methods. When number dialed completed, user can press [Dial] button to call out, or the number will be dialed out automatically after timeout. -
Page 23: Figure 36 - Talking Mode Screen
Talking When the call is connected, user will see a talking mode screen as the following figure. Figure 36 - Talking Mode Screen 1.Current Line – The line is being used on the call. 2.Remote Party – The name or number of the remote party. 3.Talking time –... -
Page 24: Figure 38 - Second Incoming Call Screen
Second Incoming Call When there is another incoming call during talking a phone call, this call will be waiting for user to answer it. User will see the call message in the middle of current screen. The device will not be ringing but playing call waiting tone in the audio channel of the current call. -
Page 25: Call Transfer
Figure 40 - Conference Call 6 6 .1.3 Call Transfer When the user is talking with a remote party and wish to transfer the call to another remote party, there are two way to transfer the call, attended and unattended. ... -
Page 26: Figure 42 - Phonebook Is Empty
Figure 42 - Phonebook is Empty When there are contact records in the phonebook, the contact records will be arranged in the alphabet order. User may browse the contacts with up/down navigation keys or volume select key. User may fast scroll the contact list by holding the up/down navigation keys. -
Page 27: Add / Edit / Delete Group
6 6 .2.2 Add / Edit / Delete Group User can open the group list by pressing [Groups] button in phonebook screen. By default, the group list is blank. User can create his/her own groups, edit the group name, add or remove contacts in the group, and delete a group. -
Page 28: Using Cloud Phonebook
6 6 .3 Using Cloud Phonebook Cloud phonebook allows user to configure the device to download a phonebook from a cloud server. This is very useful for office users to use the phonebook from a single source and save the effort to create and maintain the contact list individually. -
Page 29: Call Logs
6 6 .4 Call Logs The device can store up to 500 call log records and user can open the call logs to check all incoming, outgoing, and missed call records by pressing soft-menu button [History] In the call logs screen, user may browse the call logs with volume select key. Each call log record is presented with ‘call type’... -
Page 30: Voice Message
6 6 .5 Voice Message If the service of the lines supports voice message feature, when the user is not available to answer the call, the caller can leave a voice message on the server to the user. User will receive voice message notification from the server and device will prompt a voice message waiting icon on the standby screen. -
Page 31: Do-Not-Disturb
6 6 .6 Do-Not-Disturb User may enable Do-Not-Disturb (DND) feature on the device to reject incoming calls (including call waiting). The DND can be enabled on line basis. Press [Menu] -> [Function] -> [DND] button to enable DND on all line and icon will be displayed on the screen. -
Page 32: Call Forward
Press soft-button [Menu] till you find the [Features] item. Enter [Features] item till you find the [Auto Answer] item. Enter [Auto Answer] item to change the auto-answering configuration on a specific line Press left/right navigation button to select the auto-answering option. When done, press [Save] button to save the changes. -
Page 33: Figure 60 - Select Line For Call Forward Configuration
Press [Enter] button to edit the call forward settings. Select the call forward type with up/down navigation keys. Click [Enter] button to configure the call forward number and delay time, if applicable. Enable or Disable call forward with left/right navigation buttons against specific lines and types. ... -
Page 34: Phone Settings
Phone Settings Adjust Audio Volume When the device is in the default standby mode Set the volume mode in volume select key. (Ringtone size, headphone volume and headphone MIC gain) Set the volume in Lower volume and Increase volume. Set Ring Tone Volume and Type When the device is in the default standby mode ... -
Page 35: Set Device Time/Date
7 7 .4 Set Device Time/Date When the device is in the default standby mode Press soft-button [Menu] till you find the [Settings] item. Enter [Settings] item till you find the [Basic Settings] item. Enter [Basic Settings] item till you find [Time & Date] item. ... -
Page 36: Set Device Language
7 7 .5 Set Device Language When the device is in the default standby mode. Press soft-button [Menu] till you find the [Settings] item. Enter [Settings] item till you find the [Basic Settings] item. Enter [Basic Settings] item till you find [Language] item. ... -
Page 37: 8 Web Portal
Web Portal Web Portal Authentication User can log in onto the device web portal to manage the device or user’s profile. User must provide correct username and password to be able to log in. Web Call Besides making and receiving phone calls by operating the device directly, user could also making and receiving phone calls by operating the controls in the web portal. -
Page 38: System / Information
8 8 .3 SYSTEM / Information User can get the system information of the device in this page including. Model Hardware Version Software Version Uptime Last uptime MEMInfo And also summarization of network status, ... -
Page 39: System / Upgrade
8 8 .6 SYSTEM / Upgrade The device supports online upgrade by periodically checking the software release version on the cloud server. Meanwhile, user can download the software and upgrade the device manually when there is trouble for the device to connect to the cloud server. SYSTEM / Auto Provision The Auto Provision settings help IT manager or service provider to easily deploy and manage the devices in mass volume. -
Page 40: Table 2 - Sip Settings For Lines On Web
Table 2 - SIP Settings for Lines on Web Parameters Description Basic Settings Display the current line status at page loading. To get the up to Line Status date line status, user has to refresh the page manually. Username Enter the username of the service account. Display Name Enter the display name to be sent in a call request. - Page 41 Set the delay for hotline before the system automatically dialed Hotline Delay Enable auto-answering, the incoming calls will be answered Enable Auto Answering automatically after the delay time Set the delay for incoming call before the system automatically Auto Answering Delay answered it Enable the device to subscribe a voice message waiting Subscribe For Voice Message...
- Page 42 Enable DND Set the feature code to dial to the server Disable DND Set the feature code to dial to the server Enable Call Forward Set the feature code to dial to the server Unconditional Disable Call Forward Set the feature code to dial to the server Unconditional Enable Call Forward on Busy Set the feature code to dial to the server...
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Page 43: Lines / Dial Peer
event update received after the timeout period Session Timeout Set the session timer timeout period Enable Rport Set the line to add rport in SIP headers Enable PRACK Set the line to support PRACK SIP message Keep the authentication parameters from previous Keep Authentication authentication Using TCP protocol to guarantee usability of transport for SIP... -
Page 44: Figure 66 - Global Substitution Configuration
x -- Matches any single digit that is dialed. [ ] -- Specifies a range of numbers to be matched. It may be a range, a list of ranges separated by commas, or a list of digits. Destination Set Destination address. -
Page 45: Figure 67 - Local Substitution Configuration
Figure 67 - Local Substitution Configuration Example 3: Add Prefixes If the dialed number starts with the fixed prefix number, the phone will send out your dialed phone number adding prefix number automatically. For example, when users dial “9312”, the device will send out “0079312”. Figure 71 - Add Prefixes Configuration Example 4: Add Suffixes If the dialed number ends with the fixed suffix number, the phone will send out your dialed phone number... -
Page 46: Lines / Dial Plan
Figure 69 - Add Suffixes Configuration Example 5: Deletion If the dialed number ends with the fixed prefix number, the phone will send out your dialed phone number deleting prefix number automatically. For example, when users dial “98322”, the device will send out “8322” . Figure 70 - Deletion Configuration 8 8 .14 LINES / Dial Plan... -
Page 47: Lines / Basic Settings
The device supports 8 dialing modes: Press # to Send - Dial the desired number, and press # to send it to the server. Dial Fixed Length – Configure the fixed length to dial out Send after seconds – Number will be sent to the server after the specified time. ... - Page 48 Enable this setting to allow user to take second incoming call during Enable Call Waiting an established call. Default enabled. Turn off this feature, and you will not hear a ‘beep’ sound in talking Enable Call Waiting Tone mode when there is another incoming call Specify Auto handdown time, the phone will hang up and return to the Auto Hand up Delay idle automatically after Auto Hand down time at hands-free mode, and...
- Page 49 the number 34567, it will display 3**67 on the phone. Password Dial Prefix Configure the prefix of the password call number Enable Phone DND Enable Phone DND DND Response Code Set the SIP response code on call rejection on DND Busy Response Code Set the SIP response code on line busy Reject Response Code...
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Page 50: Phone / Audio
setting is device-wide and applies to every user of the device. User can add restricted number by entering the number in the edit box and click “Add” button. To remove a number from the restriction list, select the number from the dropdown box and click “Delete” button to remove it. -
Page 51: Phone / Mcast
decrease the echo canceller. Headset Mic Offset This is to adjust the base volume of the headset Mic. G.729AB Payload Length Set G729 Payload Length. G.723.1 Bit Rate 5.3kb/s or 6.3kb/s is available G.722 Timestamps 160/20ms or 320/20ms is available DTMF Payload Type Enter the DTMF payload type, the value must be 96~127. -
Page 52: Phone / Advanced
reachable, the device will try to connect to secondary time server to get time synchronization. Timezone Select the time zone Resync Period Time of re-synchronization with time server 12-Hour Clock Set the time display in 12-hour mode Date Format Select the time/date display format Daylight Saving Time Settings Location Select the user's time zone specific area... -
Page 53: Phonebook / Contacts
8 8 .21 PHONEBOOK / Contacts User can add, delete, or edit contacts in the phonebook in this page. User can browse the phonebook and sorting it by name, phones, or filter them out by group. To add a new contact, user should enter contact’s information and press “Add” button to add it. To edit a contact, click on the checkbox in front of the contact, the contact information will be copied to the contact edit boxes, press “Modify”... -
Page 54: Phonebook / Blacklist
8 8 .23 PHONEBOOK / Blacklist By adding a number into the blacklist, user will no longer receive phone call from that number and it will be rejected automatically by the device until user delete it from the blacklist. User can add specific number to be blocked, or a prefix where any numbers matched the prefix will all be blocked. -
Page 55: Function Key / Softkey
8 8 .27 FUNCTION KEY / Softkey User can configure different functions in different screens for each softkey. Figure 73 - Softkey Configuration 55 / 64... -
Page 56: Advanced Features
Advanced Features 9.1 VPN Virtual Private Network (VPN) is a technology to allow device to create a tunneling connection to a server and becomes part of the server’s network. The network transmission of the device may be routed through the VPN server. -
Page 57: Openvpn
9 9 .1.2 OpenVPN To establish an OpenVPN connection, user should get the following authentication and configuration files from the OpenVPN hosting provider and name them as the following. OpenVPN Configuration file: client.ovpn CA Root Certification: ca.crt Client Certification: client.crt Client Key: client.key User then upload these files to the device in the web page [Network] ->... -
Page 58: Trouble Shooting
1 1 0 Trouble Shooting When the device does not work properly, users may try the following methods to recover the device or gather relative information and send an issue report to support. 10.1 Get Device System Information Users may get the device system information by pressing [Settings] -> [Status]. The following basic information will be provided: Mode Software Version... -
Page 59: Network Packets Capture
1 1 0.5 Network Packets Capture Sometimes it is helpful to dump the network packets of the device for issue identification. To get the packets dump of the device, user needs to log in the device web portal, open page [System] -> [Tools] and click [Start] in “Network Packets Capture”... -
Page 60: Common Trouble Cases
10.7 Common Trouble Cases Table 9 - Trouble Cases Trouble Case Solution 1. The device is powered by external power supply via power adapter or PoE switch. Please use standard power adapter provided or PoE switch met with the specification requirements and check if device is well connected to power source. -
Page 61: Appendix I - Icon Illustration
Appendix I - Icon Illustration Table 10 - Keypad Icons Phone lock=long-pressed key(#) Mute microphone (during Call) Hold a call Auto Answer Hook off or call Volume down Volume up Select volume mode (Support the flip down function in menu interface) Table 11 - Status Prompt and Notification Icons Call out Call in... -
Page 62: Appendix Ii - Text Input From Keypad
Appendix II – Text Input from Keypad Look-up Table of Characters Table 12 - Mode Icon Text Mode Key Button Characters Of Each Press Numeric ＊ ＊#(space)@,.:/?<>[]%! &$~+- + - * % / | @ ! : a b c d e f g h i j k l... - Page 63 + - * % / | @ ! : A B C D E F G H I J K L Upper Case M N O Alphabets P Q R S T U V WZYX (space) ＊ ＊#(space)@,.:/?<>[]%! &$~+- 1 + - * % / | @ ! : 2 a b c A B C 3 d e f D E F 4 g h I G H I...
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Page 64: Appendix Iii - Led Definition
Appendix III – LED Definition Table 13 - DSS KEY LED State Type LED Light State Not used Mute Key Red On Mute call Not used Hold key Red On Hold call Not used Auto Answer Green On Enable auto answer Not used Headset key Green On...
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