BT 2000 User Manual page 81

This alarm can indicate a number of different
problems.
You may be trying to communicate with an
incompatible machine (your eF@x can only
communicate with ITU-T Group 3 machines).
The other machine may not be able to perform the
function you want, such as polling or confidential
messages. The other machine may be out of paper
or have a paper jam. Try sending the fax again.
Check that you are calling the right number.
Poor line conditions can cause problems with
sending and receiving. Try sending the fax again.
Check that you are calling the right number.
If you have to dial a prefix number to get an outside
line, you may need to enter a pause (using the
PAUSE one touch button) after the prefix or
international dialling code so that your machine
waits for a dial tone.
If you have problems communicating with a
particular fax machine, try programming its number
into a One Touch button. You can then change the
dial parameters for that button, see 'One touch
dialling settings', page 68.
Your eF@x may need servicing. Try sending a fax to
another location in order to check your machine.
If your document has a lot of small type, complex
illustrations, photos or was very light or dark, try
changing the contrast and resolutions settings, see
page 21.
Contact the person sending the fax and ask them to
change their Resolution and Contrast settings and
send the fax again. If you still have a problem, try
making a copy of the document on your machine to
check that it is working properly.
Check the user functions and turn off the reports
you do not want. See User Function settings, page 59.
Check that you have loaded the document face down.
The LED array may need cleaning (see 'Replacing
the toner cartridge', page 73).
Also try removing the image drum unit (see
'Replacing the image drum unit', page 75), tapping
the toner cartridge and slowly tipping from side to
side. If this does not work, you may need to replace
your drum unit.
Check the clock is set to the correct time.
See 'Set the time and day', page 14.
You must answer a voice request while the
warbling tone is still being played and press
after lifting your handset.
Check that the other machine has a document
loaded and set for polling.
Change the ring response setting, see 11: RING
RESPONSE, User Functions, page 60.
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