Traces - Snom D345 User Manual

D345 User Manual
T
races
Snom Support may ask you to submit a SIP Trace and/or a PCAP Trace to help them analyze your
problem.
Performing a SIP Trace
1. Open the phone's web interface > SIP Trace page.
2. Click on Clear to clear the page.
3. Recreate the error to be documented in the trace.
4. Click on Reload.
5. Copy the text and submit to Support in whatever form they requested you to use.
If it is the public forum, make sure to delete private and/or security-relevant data like the MAC
address, public IP address, etc.
Performing a PCAP Trace
1. Open the phone's web interface > PCAP Trace page.
2. Click on Start to start recording network traffic.
3. Click on Stop to end recording.
4. Click on the here link to open the file download window, and save the file.
5. Submit the file to Support in whatever way they requested you to use.
If it is the public forum, make sure to delete private and/or security-relevant data like the MAC
address, public IP address, etc.
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Troubleshooting