TABLE OF CONTENTS Copyright, Trademarks, GPL, Legal Disclaimers ............7 Important information ......................8 Safety instructions ......................... 8 SELV (Safety Extra Low Voltage) compliance .............. 8 Standards conformance ......................9 Product specifications ......................9 Disposal of the device ......................9 Cleaning ............................ 9 Setting up the phone ......................
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Alphanumeric Keypad ....................24 Input modes and navigation ................24 Entering numerals, letters, special characters, and symbols .....25 Display layout ........................26 In idle mode ........................26 When the phone is active ....................28 Settings ...........................28 Phone settings .........................28 Settings available in administrator mode ............29 Settings available in user mode ................30 Display settings .......................31 Adjusting backlight and contrast on the phone's displays ......31...
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Deleting whole directory ....................46 Importing/Exporting Directory ..................46 External directories ......................47 LDAP ..........................47 Contacts ..........................47 Using the phone ......................48 Making calls ...........................48 Selecting identity for current outgoing call ...............48 Using different audio devices ..................48 Handset ........................48 Headset ........................48 Speakerphone .......................48 Handset or headset and casing speaker ............48 Using different dialing methods ...................49 Auto dial .........................49...
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Turning off call forwarding ....................63 Turning forwarding of all calls on/off with a function key ........64 Configuring the function keys ..................65 Function keys on Snom phones ..................65 Programming the function keys ..................66 Settings on the phone ....................66 Settings on the web interface ..................67 Selected examples for function key programming ............68...
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Hard reboot ..........................86 Reset to factory values ......................86 TFTP Update ..........................87 Manual initialization ......................87 Contacting Snom Support ....................87 Traces ............................88 Appendix 1 - Display Symbols and Icons ..............89 Symbols found in the function key line ................89 Display indications .......................91 Appendix 2 - Status Messages ..................
All other product names and names of enterprises are the property of their respective owners. Product specifications are subject to change without notice. Snom Technology AG reserves the right to revise and change this document at any time, without being obliged to announce such revisions or changes beforehand or after the fact.
Follow the instructions in this manual and other applicable documentation of the device. • If the phone is not supplied with power via an Ethernet cable, use only a power adapter expressly recommended by Snom Technology. Other power supplies may damage or destroy the phone, affect its behavior, or induce noise. •...
• Ethernet: 2 x IEEE 802.3/1 Gigabit switch • Power: Power over Ethernet (PoE), IEEE 802.3af, Class 2. If PoE is not available, the Snom power adapter A6 (not included in delivery) can be ordered separately: ◦ Snom PN 00004325 (EU) ◦...
D745 User Manual Setting up the Phone etting up the phone elivery Content Quick Installation General Public License Guide D745 a » A Base phone unit Footstand Handset Handset cord Ethernet cable Quick Installation Guide, GNU General Public Licence ttaching and detaching the footstand The footstand can be attached at two different angles: 55°...
D745 User Manual Setting up the Phone 3. Plug the short end of the handset cord into the connector on the handset. 4. Place the phone on an even, horizontal surface. all mounting See "Appendix 3 - Wall Mounting" on page 93.
The phone can be operated with Power over Ethernet (PoE) provided via the network cable or, if PoE is not avaible in your network, with the separately available 5V DC Snom power adapter A6, Snom PN 00004325 (EU)/Snom PN 00004326 (US).
Connecting the headset to the phone via a Bluetooth-compatible adapter. Insert the adapter into the USB port of the phone. See also the Quick Start Guides of the Snom USB BT and the Snom HS BT or the manual of the third-party headset.
For more information, see "Identities/accounts" on page 73. Initialization Snom phones are plug-and-play. Once the phone is connected to your network, it will begin to initialize. Note: Normally the initialization is completely automatic, using DHCP. If the phone...
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D745 User Manual Setting up the Phone Watch the display and, when asked to, make selections with on the navigation key save with 1. You will be prompted in English to select a language. Use to select another language, if applicable, and press to save the highlighted language.
What to do if initialization and registration are unsuccessful Your network or your VoIP provider may require more login data than requested by the Snom phone during the initialization and registration process. This data is entered on the web interface of the phone.
D745 User Manual Setting up the Phone Correcting the clock The phone receives the time and date from your NTP time server. If the time and/or date on the display are incorrect, you may need to set the correct time zone.
Status information (call forwarding active, passwords not set, missed calls, etc.) or, if no status info, to show phone's IP address and URL to Snom's Wiki Press the function key underneath the display symbol to activate the function, open the list...
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D745 User Manual Getting to Know Your Phone Audio control keys Adjusting the volume ◦ of the ringer when the phone is idle or ringing ◦ of the handset/casing loudspeaker when in a call Mute/unmute microphone Toggling between handsfree and handset mode. Press to dial number and accept calls on speakerphone.
D745 User Manual Getting to Know Your Phone ED indicators Call indicator The bright-red LED situated at the top of the display indicates incoming, ongoing, held, and missed calls. It will be: • Blinking rapidly when a call is coming in •...
D745 User Manual Getting to Know Your Phone ard keys Context-sensitive, programmable function keys These function keys can be programmed on the Function Keys page of the phone's web interface with a number of key events; these functions will then be available when the phone is in idle mode. For more information, see "Configuring the function keys"...
D745 User Manual Getting to Know Your Phone Hold key. See "Hold" on page 54 for further information. Turn "do not disturb" (DND) mode on and off for all identities registered on the phone (Fig. 1). If you want to turn on DND for one or more, but not all of the identities (Fig. 2), use the identity settings on the phone's web user interface.
D745 User Manual Getting to Know Your Phone LEDs located to the right of the LED function keys indicate which function key page is on-screen at the moment, i.e., page 1 when the uppermost LED is lit, etc. (Fig. 2).
D745 User Manual Getting to Know Your Phone When expansion modules are connected to the phone, they will also be shown on the function key page of the phone's web interface, below the phone's function keys and above the Apply button.
D745 User Manual Getting to Know Your Phone Entering numerals, letters, special characters, and symbols When entering letters and special characters, pause briefly after each character until the cursor has moved forward so that you won't overwrite the last character you entered. Pausing is not necessary when entering numerals.
D745 User Manual Getting to Know Your Phone isplay layout For the function key display, see "Freely programmable function keys with LEDs" on page 22. In idle mode When active Info/status bar Confi gured identities Function key line Context-sensitive function key symbols Context information Fig.
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D745 User Manual Getting to Know Your Phone Context area: Configured identities. Outgoing identity • The current outgoing identity is indicated by a black phone symbol and the extension number or name. If there is more than one active identity, the black phone symbol is preceded by an arrow: .
D745 User Manual Getting to Know Your Phone Displaying all currently available status messages. This key is available whenever a status message becomes newly available even when a different function is mapped onto the far-right function key underneath the display.
D745 User Manual Getting to Know Your Phone Settings available in administrator mode All settings of the phone menu and on the phone's web interface are accessible. 1 Preferences 2 Call Features 3 Identity 4 Network 5 Maintenance 6 Information 1 Outgoing 1 Date &...
D745 User Manual Getting to Know Your Phone Settings available in user mode 1 Preferences 2 Call Features 3 Identity 4 Maintenance 5 Information 1 Date & Time 1 Outgoing identity 1 Security 1 Status info Call forwarding 1 Administrator...
D745 User Manual Getting to Know Your Phone Display settings Backlight and contrast on the displays of the phone and on the displays of any connected expansion modules can be adjusted separately for the times when the phone is active and when the phone is idle.
D7 in the daisy-chain is listed as no. "1", the second one as no. "2", and the third one as no. "3". For more information on the module's display layout, refer to the user manual at http://wiki.snom.com/Snom_D7/Documentation.
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D745 User Manual Getting to Know Your Phone 1. Press 2. Press 1 Preferences (see Fig. 1 on page 31). 3. Press 5 Display. 4. Press 6 Expansion Modules. Fig. 8 5. Press 1 Appearance. Fig. 9 Fig. 10 Fig. 11 6.
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D745 User Manual Getting to Know Your Phone 4. Press 6 Expansion Modules. Alternatively, scroll down to 6 Expansion Modules and press 5. Press 4 Backlight on activity or 5 Backlight when idle (or 2 or 3, respectively, depending on FW version), or use the up/down arrows on the navigation key to scroll to the item.
D745 User Manual Getting to Know Your Phone The phone's web interface Opening the web interface: See page 36. Firmware versions below 8.7.4 When the web interface is opened for the first time upon initialization, you will see the Security page.
D745 User Manual Getting to Know Your Phone Firmware versions 8.7.4 and higher When you register the first account during the initialization of the phone, your SIP user name and password will be registered as the HTTP user name and password. If you wish to change them later, you can do so on the phone's web interface >...
D745 User Manual Getting to Know Your Phone How the web interface works The vertical menu on the left side of the window is always the same, no matter which window happens to be open at the time. Available menu items depend on whether the phone is running in user or administrator mode.
Getting to Know Your Phone ser mode/administrator mode Snom phones can be operated in administrator or user mode. In administrator mode, all settings are accessible and can be modified; in user mode, a number of settings are not accessible. The factory default is administrator mode.
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D745 User Manual Getting to Know Your Phone Fig. 1 Fig. 2 To return the phone and its web interface to administrator mode, open the Advanced Settings page, enter the administrator password in Administrator Login and click on "Apply" (Fig. 2). The default password is 0000 (4 x zero).
D745 User Manual Directories irectories irectory The directory is the built-in directory of the phone. It can hold up to 1000 entries. Entries can be added and edited on the phone and on the web interface. Any changes you make on the web interface will not take effect until you click on "Save" or on "Apply"...
D745 User Manual Directories Contact Types VIP: Calls from numbers with this contact type will ring on your phone even when DND mode is active. You can assign a ringtone to this contact type. If your VIP is also assigned to a group (see below) and if that group has a distinct ringtone, the ringtone assigned to the group will be played.
D745 User Manual Directories Adding/Editing Entries on the Phone Adding new entry manually 1. Press to open the phone's directory. 2. Press on the navigation key to go straight to <New Item>. 3. Press 4. Enter the phone number and press 5.
D745 User Manual Directories Editing existing entry 1. Press to open the phone's directory. 2. Selecting an entry: Scroll to the entry or enter the first letter of the name. 3. Press . The Details screen for the entry will be displayed.
D745 User Manual Directories ◦ Contact Type: Select "None", "VIP", or Deny" from the drop-down list. The default setting is "None". Calls from entries on the "VIP" list will always ring on the phone, even when the phone is in a call or in DND mode.
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D745 User Manual Directories ◦ If single entry, click on in the entry's line. ◦ If there is more than one number associated with a name: Click on in the name's line if you want to edit/add the first or last name of the date of birth and the data in the blue area applicable to the master record.
Dialing from phone directory To dial, click on the phone symbol on the right side of the line with the phone number. Deleting whole directory Deletes the entire directory irretrievably! Importing/Exporting Directory See our Wiki at http://wiki.snom.com/Web_Interface/V8/Directory.
D745 User Manual Directories xternal directories Available if provided by your network, your VoIP provider, or another external source. LDAP Enter the necessary data received from your administrator, VoIP provider or other external source in the text fields of the phone‘s web interface > Advanced Settings page > Network tab > LDAP section and click on "Apply"...
D745 User Manual Using the Phone sing the phone This section describes the functions of the phone with the factory default settings. If your phone was installed and/or set up by someone else, the default settings may have been changed. Please check with that person or company if the phone does not react as described here.
D745 User Manual Using the Phone Using different dialing methods Auto dial Note: The default setting is off. In admin mode, the setting can be enabled on the Advanced Settings page, Behavior tab, Phone Behavior section, Auto Dial setting by selecting a time span in seconds from the drop-down menu.
Call completion Note: This function depends on whether it is available in your network or not. On Snom phones call completion means that when a called number is busy or not available, you can have your phone call you back as soon as the dialed number is not busy anymore or available again.
D745 User Manual Using the Phone Fig. 4 When the number becomes available, you will see it announced on the display (Fig. 5) and hear a double beep if you are in a call. Fig. 5 • Press to dial.
D745 User Manual Using the Phone Automatically accepting calls The default is "off". Turning the function on: On the phone's web interface > Configuration Identity # > SIP tab > "Auto answer": Click on the radio button on. With this setting, your phone will automatically accept incoming calls when it is idle: •...
D745 User Manual Using the Phone When your phone is idle, any ongoing activity on all extensions monitored by your phone will be shown on the display. In the above examples, extension 7899 is a monitored extension. "157 7899" (Fig. 1) indicates that extension 157 is calling extension 7899;...
D745 User Manual Using the Phone "Deny" list of the phone's directory. Future calls from this number will not ring on the phone; the caller hears the busy signal. For more information on the "Deny" list and how to remove entries from it, see "Contact Types"...
D745 User Manual Using the Phone Fig. 3 Fig. 4 Fig. 5 • When the connected call is on-screen, you can transfer it to a third party or terminate it by pressing • When a held call is on-screen, press to connect to it and put the currently connected call on hold.
D745 User Manual Using the Phone • Talking to one participant in private. With one of the participants on-screen selected by the preceding arrow (Fig. 3 and 4), press to converse with that participant in private and to put the other party on hold.
D745 User Manual Using the Phone 4. With the Transfer Party screen on the display (Fig. 2 or, if more than one call is on hold, Fig. 5 or 6), press . You will briefly see the "disconnected" screen. If there's another call on hold, you will then see the holding screen (Fig.
D745 User Manual Using the Phone 3. Press Blind transfer of call waiting • For more information on call waiting, see . 1. If you are in a call and want to transfer a call waiting (Fig. 1), press to put the call waiting on-screen (Fig.
D745 User Manual Using the Phone ◦ View the list of missed calls. ◦ Via the Status info screen. 1. Press , if available (Fig. 1), or open the Settings menu > 6 Information > 1 Status Info to view the status info messages.
D745 User Manual Using the Phone ◦ Press to delete the selected call indicated by the arrow preceding it. ◦ Press to delete the entire list. ◦ Press to return to idle screen. ◦ Press to show the call details of the selected call.
D745 User Manual Using the Phone • DND - do not disturb mode. All incoming calls will be forwarded to the number set in call forwarding when busy; if there is no setting for call forwarding, callers will hear the busy signal.
D745 User Manual Using the Phone all forwarding The phone can be set to forward incoming calls, either always or under certain conditions. The settings can be done on the phone and on the web interface. For further information on using the web interface for these settings, see "Call forwarding"...
D745 User Manual Using the Phone The setting will change to "1 Activate", indicating that call forwarding is now active. Press two seconds to return to the idle screen. The status line and the status info screen will indicate that call forwarding is turned on and the number incoming calls will be forwarded to.
D745 User Manual Using the Phone Turning forwarding of all calls on/off with a function key Turning call forwarding on NOTE: Call forwarding is set for each configured identity separately. When the setting is done on the phone, it applies to the identity selected as outgoing identity.
D745 User Manual Configuring the Function Keys other module of the same type is connected to the phone. They are not visible on the function keys page when no expansion module is connected. ◦ Context This setting specifies which configured identity will be used when executing the functionality of the key.
D745 User Manual Configuring the Function Keys (Fig. 4). 5. The information you will then be prompted to enter depends on the selected functionality. Enter it and press (Fig. 5). 6. You will then be prompted to enter a Short Text. This is the label that will be displayed on the function key screen.
D745 User Manual Configuring the Function Keys elected examples for function key programming This chapter will show you a few examples for customizing function key settings to your needs and preferences, using the phone's web interface: • First example: Extension monitoring and call pickup via one of the phone's freely programmable and self-labeling function keys with LED •...
D745 User Manual Configuring the Function Keys Example 1, Extension monitoring and call pick-up This feature makes it possible to pick up a call ringing on another extension registered at the same registrar, for example when the other extension is busy or when the user is absent. The prerequisites for this function are: ◦...
D745 User Manual Configuring the Function Keys Example 2, Extension monitoring and call pick-up on D7 expansion module • All functions available on the freely programmable LED function keys of the phone are available on the connected D7. • The prerequisites are the same as those for the LED function keys on the phone. See "Example 1, Extension monitoring and call pick-up"...
D745 User Manual Configuring the Function Keys Example 3, Speed dialing Besides using the Speed Dial page on the web interface to program speed dial numbers, you can also put the functionality on the freely programmable function keys with LEDs on the phone or a connected expansion module.
D745 User Manual Configuring the Function Keys Example 4, Changing setting of context-sensitive key You can select a different key event to be available on the four keys under the display when the phone is in idle mode. You cannot change the functions that are available when the phone is active, for example when you are in a call, when the phone is ringing, etc.
If you want more information on a web interface setting, click on the radio button with the question mark that you see to the right of each item. It links to a page on Snom’s Wiki with detailed information about that particular item.
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D745 User Manual Customizing the Phone Settings On the web interface Open the web interface and click on an identity in the menu on the left. The configuration window for that identity will open; it contains four tabs, with the left one, Login, visible in the front. To view SIP, NAT, and RTP pages, click on the respective tab;...
D745 User Manual Customizing the Phone Settings Assigning ringtones The phone has 10 built-in ringtones that can be assigned to identities, group types, and the contact type "VIP". It is also possible to download a custom melody. When an incoming call to an identity is ringing, the phone will play the ringtone assigned to that identity, unless it is a call from a VIP or a group with a distinctive ringer of their own.
D745 User Manual Customizing the Phone Settings Fig. 3 Fig. 4 Fig. 5 Fig. 6 Date • Phone settings. 1. Press > 1 Preferences > 1 Date & Time (see Fig. 1, above). 2. In admin mode, press 2 (in user mode, press 1) to change U.S. date format from [On] to [Off] (Fig.
D745 User Manual Customizing the Phone Settings 3. Press briefly to return to the previous menu or for two seconds to return to the idle screen. • Web interface settings. 1. Open the Preferences page > General Information section > 24 Hour Clock. The default is "on".
D745 User Manual Customizing the Phone Settings 2. Press to save your selection 3. Press briefly to return to the previous menu or for two seconds to return to the idle screen. On the web interface 1. Open the Advanced Settings page > Network tab > Time section > Timezone.
D745 User Manual Customizing the Phone Settings ial tones Different dial tones for different countries! Select yours on the phone or on the web interface. Setting on the phone 1. Press > 1 Preferences > 2 Tone Scheme. 2. Use to scroll.
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D745 User Manual Customizing the Phone Settings After timeout When a call starts ringing, the phone will wait for the number of seconds specified as "call forwarding time". If the call has not been accepted by the end of this time period, it is forwarded to the number of the phone, extension, or mailbox specified as this function's target When a call starts ringing, the phone will wait for the number of seconds specified as "call forwarding...
3. Click on "Apply" and "Save". all completion On Snom phones call completion means that when a called number is busy or not available, your phone will call you back as soon as the dialed number is not busy anymore or available again. The factory default setting is "off".
D745 User Manual Customizing the Phone Settings all waiting Default setting: When in a call, another call coming in is announced visually in the status line and acoustically by a double beep. See "Call waiting" on page 82 on how to use this feature. Available settings: ◦...
D745 User Manual Customizing the Phone Settings 3. Press briefly to return to the previous menu, press for two seconds to return to the idle screen. Setting on the web interface 1. Open Preferences page > Privacy Settings section > Suppress own number (CLIP/CLIR).
D745 User Manual Customizing the Phone Settings Setting on the phone 1. Press > 2 Call Features > 2 Outgoing Calls > 3 Number Guessing. 2. Press or scroll down to the setting and press to change it from off to on: 3 Number Guessing.
Software Update oftware update anual update 1. Open a browser and enter the address http://wiki.snom.com/Firmware. 2. Click on the phone to be updated. 3. Click on the firmware version currently running on your phone. 4. Right-click on the link of the firmware version you want to update to.
D745 User Manual Troubleshooting roubleshooting eboot In user mode 1. Press 2. Press 4 Maintenance. 3. Press 2 Reboot. 4. When asked whether to "Reboot?", press 5. Wait for the idle screen to reappear. In admin mode 1. Press 2. Press 5 Maintenance.
When automatic initialization via DHCP fails, enter the values for netmask, IP gateway, and DNS server manually after each prompt on the display. ontacting Snom Support If you are not a Snom partner, please contact your seller, visit our knowledge base at http://wiki. snom.com or our helpdesk at https://helpdesk.snom.com/support/home...
D745 User Manual Troubleshooting races Snom Support may ask you to submit a SIP Trace and/or a PCAP Trace to help them analyze your problem. Performing a SIP Trace 1. Open the phone’s web interface > SIP Trace page. 2. Click on Clear to clear the page.
Forwarding all calls (turning on/turning off) CFwd NoFwd Presence signaling on/off Presen Retrieving messages from mailbox Retr. Settings menu Settin Directory Dir. IP address of phone and Snom's web address Help Redial (dialed calls) Redial Received calls A.Cal. Missed calls Mis.C. Favorites Fav.
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D745 User Manual Appendix 1 Context-sensitive symbols These are the symbols displayed in the function key line when the phone is active, for example when a call is ringing, when you are dialing, etc. Confirming a selection or an action...
D745 User Manual Appendix 1 isplay indications On activity Outgoing call ringing Incoming call ringing Connected (single connection or conference) Holding call Call being held by other party On idle screen Outgoing identity • The current outgoing identity is indicated by the black phone symbol. When you call someone, this is your identity for the call.
D745 User Manual Appendix 2 ppendix 2 - Status Messages Whenever there is a current message concerning the status of the phone, the function key will be available. Press the function key or, if it not available, > 6 Information > 1 Status Info) to open the "Status info"...
D745 User Manual Appendix 3 ppendix 3 - Wall Mounting Not included in the delivery are the two screws (diameter of head between 6 and 9 mm, diameter of body max. 4.5 mm) and two screw anchors/molly bolts/wall plugs appropriate for your type of wall.
(Busy Lamp Field) incoming call ringing on your own extension. These functionalities depend on your PBX; for more information, please check snom's interoperability page and the PBX manual. With Asterisk, generally use this feature rather than extension. Button This is a function key that is connected to your PBX to perform a task specified in the buttons document.
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These functionalities depend on your PBX; for more information, please check snom's interoperability page and the PBX manual. With Asterisk, generally use BLF rather than this function.
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D745 User Manual Appendix 4 This function key can be used for regular calls to an extension that is reached via an IVR or auto attendant and a number of voice prompts where the caller has to make a selection by pressing a key after or during the prompt. If you know which keys need to be pressed in which order in order to reach the desired extension, the entire process can be automated and considerably speeded up.
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D745 User Manual Appendix 4 Presence If supported by your PBX, the LED of this function key will reflect the presence status (ringing, busy, available, etc.) of the extension specified in the "Number" text field. The function key can also be used to dial the extension, usually when the destination signals availability.
FW versions lower than 8: Phone's IP address, MAC address, and firmware version. FW 8 and higher: Phone's IP address and the URI to Snom Wiki. IP address, MAC address, and firmware version can be found in Settings > 6 Information >...
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D745 User Manual Appendix 4 LDAP Directory Allows the user to look up a remote directory while dialing. Once set, this pressed key will open up the Direcory Search window. If LDAP is setup, corresponding matching entries as returned by the sever will be shown. If LDAP is not used and and presence_ lookup_number setting is turned on, the contact matches will be shown.
Appendix 5 - GNU General Public License COPYRIGHT NOTICE AND WARRANTY We protect your rights with two steps: (1) copyright the software, and (2) offer you this license which gives you legal permission to copy, DISCLAIMER distribute and/or modify the software. Also, for each author‘s protection and ours, we want to make certain that everyone understands that there is no warranty for this free software.
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Appendix 5 the Program itself is interactive but does not normally print such an modify or distribute the Program or its derivative works. These actions announcement, your work based on the Program is not required to are prohibited by law if you do not accept this License. Therefore, by modifying or distributing the Program (or any work based on the print an announcement.) Program), you indicate your acceptance of this License to do so, and...
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If requested by you, the complete corresponding source code of the 11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE Software can be sent by Snom Technology AG on a standard data IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW.
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