Snom D385 User Manual
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Snom D385 User Manual

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Summary of Contents for Snom D385

  • Page 1 User Manual IP Phone D385...

  • Page 2: Table Of Contents

    TABLE OF CONTENTS Copyright, Trademarks, GPL, Legal Disclaimers ............7 Important information ......................8 Safety instructions ......................... 8 SELV (Safety Extra Low Voltage) compliance .............. 8 Standards conformance ......................8 Product specifications ......................9 Disposal of the device ......................9 Cleaning ............................ 9 Setting up the phone ......................
  • Page 3 Display layout ........................26 In idle mode ........................26 When the phone is active ....................28 Function key label screen (second screen) ..............28 Function key page of phone's web interface ..............29 Settings ...........................30 Phone settings .........................30 Settings available in administrator mode ............31 Settings available in user mode ................32 Display settings .......................33 Adjusting the backlight on the phone's primary display ......33 Adjusting the backlight on the phone's primary display ......34...
  • Page 4 External directories ......................50 LDAP ..........................50 Contacts ..........................50 Using the phone ......................51 Making calls ...........................51 Selecting identity for current outgoing call ...............51 Using different audio devices ..................51 Handset ........................51 Headset ........................51 Speakerphone .......................51 Handset or headset and casing speaker ............51 Using different dialing methods ...................52 Auto dial .........................52 Redialing ........................52...
  • Page 5 Turning off call forwarding ....................68 Turning forwarding of all calls on/off with a function key ........68 Configuring the function keys ..................69 Function keys on Snom phones ..................69 Programming the function keys ..................71 Settings on the phone ....................71 Settings on the web interface ..................72 Selected examples for function key programming ............73...
  • Page 6 Hard reboot ..........................92 Reset to factory values ......................92 TFTP Update ..........................92 Manual initialization ......................92 Contacting Snom Support ....................93 Traces ............................93 Appendix 1 - Display Symbols and Icons ..............95 Symbols found in the function key line ................95 Display indications .......................97 Appendix 2 - Status Messages ..................

  • Page 7: Copyright, Trademarks, Gpl, Legal Disclaimers

    Snom therefore disclaims all warranties and liability for the accurateness, completeness, and currentness of the information published, except in the case of intention or gross negligence on the part of Snom or where liability arises due to binding legal provisions.

  • Page 8: Important Information

    Follow the instructions in this manual and other applicable documentation of the device. • If the phone is not supplied with power via an Ethernet cable, use only a power adapter expressly recommended by Snom Technology. Other power supplies may damage or destroy the phone, affect its behavior, or induce noise. •...

  • Page 9: Product Specifications

    2 x RJ45: 1 x LAN, 1 x PC ◦ 1 x USB 2.0, type A ◦ 1 x proprietary Snom connector for EHS Advanced or Expansion Module V2.0 ◦ 2 x 4P4C for handset and optional wired headset (headset not included) ◦...

  • Page 10: Setting Up The Phone

    Snom Technology GmbH MAC address Wittestr. 30 G, 13509 Berlin, Germany © 20XX by Snom Technology GmbH. All Rights Reserved. Made in XXXXX XXXXXXX Fig 1 Fig. 2 1.

  • Page 11: Attaching For Wall Mounting

    D385 User Manual Setting up the Phone 3. Place the cables (Ethernet, etc.) in the cable slots of the footstand (Fig. 3). Fig. 3 Attaching for wall mounting See "Appendix 3 - Wall Mounting" on page 99. Detaching Lightly press the snap-fits of the footstand inwards (Fig. 1) and, at the same time, tilt the footstand backwards and lift it from its anchorage in the mounting holes (Fig.

  • Page 12: Adjusting The Display Angle

    D385 User Manual Setting up the Phone 1. Slide the plastic tab from the cradle (Fig. 2) 2. Rotate the tab 180°. 3. Slide the tab back into the cradle (Fig. 3). The wall mounting instructions are attached at "Appendix 3 - Wall Mounting" on page 99.

  • Page 13: Connecting The Phone

    If PoE not available - power adapter not included in delivery The phone can be operated with Power over Ethernet (PoE) provided via the network cable or, if PoE is not avaible in your network, with the separately available 5V DC Snom power adapter (see "Product specifications" on page 9).

  • Page 14: Connecting A Headset

    Connecting the headset to the phone via a Bluetooth-compatible adapter. Insert the adapter into the USB port of the phone. See also the Quick Start Guides of the Snom USB BT and the Snom HS BT or the manual of the third-party headset.

  • Page 15: Initializing And Registering The Phone

    For more information, see "Identities/accounts" on page 78. Initialization Snom phones are plug-and-play. Once the phone is connected to your network, it will begin to initialize. Note: Normally the initialization is completely automatic, using DHCP. If the phone...
  • Page 16 D385 User Manual Setting up the Phone Fig. 1 Fig. 2 ◦ Press , respectively, on the navigation key to move up or down the list one item at a time; press the function key underneath , respectively, to jump to the beginning of the next or the previous time zone.
  • Page 17 D385 User Manual Setting up the Phone 5. Enter the account number and save with Note: See "Entering numerals, letters, special characters, and symbols" on page 24 on how to enter numbers and letters. 6. Enter the registrar and save with 7.

  • Page 18: What To Do If Initialization And Registration Are Unsuccessful

    What to do if initialization and registration are unsuccessful Your network or your VoIP provider may require more login data than requested by the Snom phone during the initialization and registration process. This data is entered on the web interface of the phone.

  • Page 19: Getting To Know Your Phone

    Status information (call forwarding active, passwords not set, missed calls, etc.) or, if no status info, to show phone's IP address and URL to Snom's Wiki Press the function key underneath the display symbol to activate the function, open the list...
  • Page 20 D385 User Manual Getting to Know Your Phone Audio control keys Adjusting the volume ◦ of the ringer when the phone is idle or ringing ◦ of the handset/casing loudspeaker when in a call Mute/unmute microphone Toggling between handsfree and handset mode. Press to dial number and accept calls on speakerphone.

  • Page 21: Led Indicators

    D385 User Manual Getting to Know Your Phone ED indicators Call indicator The bright-red LED situated at the top of the display indicates incoming, ongoing, held, and missed calls. It will be: • Blinking rapidly when a call is coming in •...

  • Page 22: Hard Keys

    D385 User Manual Getting to Know Your Phone ard keys Context-sensitive, programmable function keys These function keys can be programmed on the Function Keys page of the phone's web interface with a number of key events; these functions will then be available when the phone is in idle mode. For more information, see "Configuring the function keys"...

  • Page 23: Freely Programmable Function Keys With Leds

    D385 User Manual Getting to Know Your Phone When DND is on, you'll see the DND symbol on the display. Fig.1 - DND active Fig. 2 - DND active for one of the configured identities Phone directory. See "Directories" on page 42 for further information.

  • Page 24: Alphanumeric Keypad

    D385 User Manual Getting to Know Your Phone Alphanumeric Keypad Input modes and navigation Current audio Activity mode: Handset Headset Input mode numerals Speakerphone when dialing Redial Pool: Directory, Delete character to Move cursor to the left LDAP, call lists...
  • Page 25 D385 User Manual Getting to Know Your Phone Letters. When in input modes lower and upper case letters, press the alphanumeric key with the respective letter one, two, three, or four times quickly to type the first, second, third, or fourth letter printed on the key.

  • Page 26: Display Layout

    D385 User Manual Getting to Know Your Phone isplay layout For the function key display, see "Freely programmable function keys with LEDs" on page 23. In idle mode When active Info/status bar Co nfi gured identities Function key line Context-sensitive function key symbols Context information Fig.
  • Page 27 D385 User Manual Getting to Know Your Phone Context area: Configured identities. Outgoing identity The current outgoing identity is indicated by a green ring around a green circle on a white bar with a thin blue line on the left side. When you call someone, this is your identity for the call.

  • Page 28: When The Phone Is Active

    D385 User Manual Getting to Know Your Phone Pressing this key will put the IP address of the phone on-screen. If another function is mapped onto the key or if the key has been replaced by because of new status messages, IP address and URL can also be looked up in the settings menu: >...

  • Page 29: Function Key Page Of Phone's Web Interface

    D385 User Manual Getting to Know Your Phone Page 1 Page 1 Page 2 Page 3 Page 4 Fig. 1 Function key page of phone's web interface For more information on opening and using the phone's web interface, see "The phone's web interface"...

  • Page 30: Settings

    D385 User Manual Getting to Know Your Phone ettings A comparatively small number of settings can be adjusted on the phone; many more are available on the phone's web interface. Phone settings Press to open the settings menu on the display. To open submenus and settings, press their...

  • Page 31: Settings Available In Administrator Mode

    D385 User Manual Getting to Know Your Phone Settings available in administrator mode All settings of the phone menu and on the phone's web interface are accessible. 1 Preferences 2 Call Features 3 Identity 4 Network 5 Maintenance 6 Information...

  • Page 32: Settings Available In User Mode

    D385 User Manual Getting to Know Your Phone Settings available in user mode 1 Preferences 2 Call Features 3 Identity 4 Maintenance 5 Information 1 Select outgoing 1 Language Call forwarding 1 Security 1 Status info identity 1 Administrator 2 Date & Time...

  • Page 33: Display Settings

    D385 User Manual Getting to Know Your Phone Display settings Backlight and contrast on the displays of the phone and on the displays of any connected expansion modules can be adjusted separately for the times when the phone is active and when the phone is idle.

  • Page 34: Adjusting The Backlight On The Phone's Primary Display

    D385 User Manual Getting to Know Your Phone Adjusting the backlight on the phone's primary display • Contrast (second display only). 1. Press 2. Select Preferences. 3. Select Display. 4. Select Secondary Display. 5. Select Contrast. 6. Press the right or left arrow on the navigation key or the function key underneath decrease or increase the contrast.

  • Page 35: Adjusting Display Settings For Connected D3S

    D385 User Manual Getting to Know Your Phone Font size: Enter the font size on the keypad and press to save and return to the Text options menu. Text alignment: Scroll to "left", "right", or "centered" and press to save and return to the Text options menu.
  • Page 36 D385 User Manual Getting to Know Your Phone 3. Select Display and press 4. Select Expansion Modules and press 5. Select Appearance and press 6. Select Font size (line layout) or Font size (tile layout), respectively, and press 7. Use the alphanumeric keypad to enter the font size. Press the function key underneath to delete the character to the left of the cursor if you need to correct your input.

  • Page 37: The Phone's Web Interface

    D385 User Manual Getting to Know Your Phone The phone's web interface When the web interface is opened for the first time upon initialization, you will see the Security page. We urge you to set administrator and HTTP passwords to protect your phone. The default administrator password is 0000 (4 zeros);...

  • Page 38: Opening The Web Interface

    D385 User Manual Getting to Know Your Phone characters on the phone's keypad (see "Entering numerals, letters, special characters, and symbols" on page 24). Write the password down and store it in a safe place! ◦ HTTP user name and password. Enter the data in the text fields of the HTTP Server section and click Apply.

  • Page 39: How The Web Interface Works

    D385 User Manual Getting to Know Your Phone How the web interface works The vertical menu on the left side of the window is always the same, no matter which window happens to be open at the time. Available menu items depend on whether the phone is running in user or administrator mode.

  • Page 40: User Mode/Administrator Mode

    Getting to Know Your Phone ser mode/administrator mode Snom phones can be operated in administrator or user mode. In administrator mode, all settings are accessible and can be modified; in user mode, a number of settings are not accessible. The factory default is administrator mode.
  • Page 41 D385 User Manual Getting to Know Your Phone Fig. 1 Fig. 2 To return the phone and its web interface to administrator mode, open the Advanced Settings page, enter the administrator password in Administrator Login and click on Apply (Fig. 2). The default password is 0000 (4 x zero).

  • Page 42: Directories

    D385 User Manual Directories irectories irectory The directory is the built-in directory of the phone. It can hold up to 1000 entries. Entries can be added and edited on the phone and on the web interface. Any changes you make on the web interface will not take effect until you click on "Save" or on "Apply"...

  • Page 43: Contact Types

    D385 User Manual Directories Contact Types VIP: Calls from numbers with this contact type will ring on your phone even when DND mode is active. You can assign a ringtone to this contact type. If your VIP is also assigned to a group (see below) and if that group has a distinct ringtone, the ringtone assigned to the group will be played.

  • Page 44: Adding/Editing Entries On The Phone

    D385 User Manual Directories Adding/Editing Entries on the Phone Adding new entry manually 1. Press to open the phone's directory. 2. Press the function key underneath on the navigation key. Note: See "Input modes and navigation" and "Entering numerals, letters, special characters, and symbols"...

  • Page 45: Adding Current Caller

    D385 User Manual Directories Adding current caller With the call on the line, you can add the caller's name (if transmitted) and phone number to the directory. If the name has not been transmitted, the number will be used for both name and number.

  • Page 46: Adding/Editing Entries On The Web Interface

    D385 User Manual Directories Note: If there is more than one phone number associated with the entry and you want to delete only one of them, press (Fig. 2). Select the number you want to delete with (Fig. 3) and press Fig.

  • Page 47: Editing An Entry

    D385 User Manual Directories ◦ Birthday. Uses the format set at Preferences > General information > U.S. Date Format (mm/ dd): "On" or "Off". Enter in DD.MM.YR or MM/DD/YR format. Examples: Output when US Date Format setting is Date Input March 5, 1980 5.3.80 or 3/5/1980...

  • Page 48: Deleting Entry On Web Interface

    D385 User Manual Directories Fig. 1 Fig. 2 Fig. 2 Fig. 3 Enter the phone number in the text field of "Number" (Fig. 3). Select "fixed" from the drop-down menu of "Number type" (Fig. 3). Optional: Select a contact type and an outgoing identity from drop-down lists (Fig. 3).

  • Page 49: Dialing From Phone Directory

    Dialing from phone directory To dial, click on the phone symbol on the right side of the line with the phone number. Deleting whole directory Deletes the entire directory irretrievably! Importing/Exporting Directory See our Wiki at http://wiki.snom.com/Web_Interface/V8/Directory.

  • Page 50: External Directories

    D385 User Manual Directories xternal directories Available if provided by your network, your VoIP provider, or another external source. LDAP Enter the necessary data received from your administrator, VoIP provider or other external source in the text fields of the phone‘s web interface > Advanced Settings page > Network tab > LDAP section and click on "Apply"...

  • Page 51: Using The Phone

    D385 User Manual Using the Phone sing the phone This section describes the functions of the phone with the factory default settings. If your phone was installed and/or set up by someone else, the default settings may have been changed. Please check with that person or company if the phone does not react as described here.

  • Page 52: Using Different Dialing Methods

    D385 User Manual Using the Phone Using different dialing methods Auto dial Note: The default setting is off. In admin mode, the setting can be enabled on the Advanced Settings page, Behavior tab, Phone Behavior section, Auto Dial setting by selecting a time span in seconds from the drop-down menu.

  • Page 53: Speed Dialing

    Call completion Note: This function depends on whether it is available in your network or not. On Snom phones call completion means that when a called number is busy or not available, you can have your phone call you back as soon as the dialed number is not busy anymore or available again.

  • Page 54: Number Guessing (Auto Completion)

    D385 User Manual Using the Phone Fig. 3 Fig. 4 • Press to turn off call completion for this call (Fig. 2). • Press if you wish to dial another number while waiting for call completion (Fig. 2). You can now hang up the handset to return to the idle screen (Fig. 3); use handset, headset, or speakerphone to dial another number;...

  • Page 55: Accepting Calls

    D385 User Manual Using the Phone ccepting calls Using different audio devices Handset: Pick up the handset. Headset: Press . If the phone is already in headset mode, you can also press the blinking line key. Speakerphone: Press or the blinking line key.

  • Page 56: Call Waiting

    D385 User Manual Using the Phone When these prerequisites are met, the status of the monitored extension is indicated by the LED of the function key: ◦ Blinking LED: Incoming call ringing. If the call is not answered, press the key to pick it up;...

  • Page 57: Active Calls

    D385 User Manual Using the Phone Fig. 5 Fig. 6 When a call is waiting, you have the following options: • Press the blinking line key of the call waiting to put your current call on hold and to accept the second call without knowing who is calling (Fig.

  • Page 58: Holding Multiple Calls

    D385 User Manual Using the Phone ◦ By the slowly blinking line key. ◦ By the slowly blinking call indication LED. ◦ By the double beep. You can now: ◦ transfer the held call blindly or with prior announcement - see "Transferring calls"...

  • Page 59: Conference

    D385 User Manual Using the Phone • When the connected call is on-screen, you can transfer it to a third party or terminate it by pressing • When a held call is on-screen, press to connect to it and put the currently connected call on hold.

  • Page 60: Transferring Calls

    D385 User Manual Using the Phone • Selecting individual participants. ◦ On the conference screen (Fig. 2), press on the navigation key or on the function key underneath to select the first of the participants of the conference; press again to select the next one of the participants (Fig. 3).

  • Page 61: Blind Transfer

    D385 User Manual Using the Phone Fig. 1 Fig. 2 • With more than one call. All calls must be on hold. In the below example you have two calls from phone numbers 7781 and 7750 on hold. You want to transfer the call from 7781 to 159.
  • Page 62 D385 User Manual Using the Phone Fig. 1 Fig. 2 2. Dial the number (Fig. 2) and press . You may briefly see the message "Disconnected" followed by the caller's name/number, indicating that the transfer was completed. If a call is waiting (Fig. 3), as indicated by the symbol in the lower right corner, you must reject the call waiting before you can transfer your active call blindly.

  • Page 63: Terminating Calls

    D385 User Manual Using the Phone 2. The dial screen (Fig. 2, above) appears. 3. Enter the number of the third party you intend to transfer the call to and press erminating calls • When using the handset: Place the handset in the cradle or press •...
  • Page 64 D385 User Manual Using the Phone 1. Press to open the call history (Fig. 1). Fig. 1 Fig. 2 Fig. 3 2. To view the list of missed, received, or dialed calls, press the left and right arrows on the navigation key to put the lists on-screen one after the other (Fig.

  • Page 65: Locking And Unlocking The Keyboard

    D385 User Manual Using the Phone ocking and unlocking the keyboard Press for three seconds to lock and unlock the keyboard. When the keyboard is locked, only a » A the emergency numbers configured on the Preferences page of the phone's web user interface can be dialed.

  • Page 66: Rejecting Anonymous Calls

    D385 User Manual Using the Phone Rejecting anonymous calls With this setting you can have your phone reject calls from phones that are blocking or not transmitting their numbers. Please note: Calls from analog phone connections without caller ID will, most likely, be received as anonymous calls.

  • Page 67: Making/Changing The Settings On The Phone And Turning On Call Forwarding

    D385 User Manual Using the Phone In the default setting, the symbol is available in the function key line and can be used to turn forwarding of all calls on and off, respectively, by pressing the function key underneath the symbol, but you can also map the function onto another function key or use the settings menu as shown in the table below.

  • Page 68: Turning Off Call Forwarding

    D385 User Manual Using the Phone Turning off call forwarding Forward all Forward when busy Forward after timeout Press Press Call Features Call Features Call Features A BC AB C Press Call Forwarding Call Forwarding Call Forwarding Press Forward All...

  • Page 69: Configuring The Function Keys

    Snom has therefore designed the function keys to be programmable, even the preprogrammed "hard keys" whose default function is printed on them.
  • Page 70 D385 User Manual Configuring the Function Keys other module of the same type is connected to the phone. They are not visible on the function keys page when no expansion module is connected. ◦ Context This setting specifies which configured identity will be used when executing the functionality of the key.

  • Page 71: Programming The Function Keys

    D385 User Manual Configuring the Function Keys rogramming the function keys The freely programmable function keys on the phone and on all connected expansion modules can be mapped on the phone and on the phone's web interface. We recommend using the web interface which is faster and more comfortable.

  • Page 72: Settings On The Web Interface

    D385 User Manual Configuring the Function Keys 5. Select Type and press (Fig. 7). The information you will then be prompted to enter depends on the selected functionality. a. In our example, the functionality is Extension (Fig. 8). After pressing , the line below Type is Number (Fig.

  • Page 73: Selected Examples For Function Key Programming

    D385 User Manual Configuring the Function Keys Labels shown on display Fig. 1 - Page 3 and 4 with keys P25-P36 and P37-P48, respectively, not shown in illustration elected examples for function key programming This chapter will show you a few examples for customizing function key settings to your needs and preferences, using the phone's web interface: •...

  • Page 74: Example 1, Extension Monitoring And Call Pick-Up

    D385 User Manual Configuring the Function Keys Example 1, Extension monitoring and call pick-up This feature makes it possible to pick up a call ringing on another extension registered at the same registrar, for example when the other extension is busy or when the user is absent. The prerequisites for this function are: ◦...

  • Page 75: Example 2, Extension Monitoring And Call Pick-Up On D3 Expansion Module

    For information on how to connect the D3 to the phone, as well as on D3 function key and display layout and settings, please see the D3 User Manual at http://wiki.snom.com/D3/Documentation. 1. On the phone's web interface, click on Function Keys in the menu on the left.

  • Page 76: Example 3, Speed Dialing

    D385 User Manual Configuring the Function Keys Example 3, Speed dialing Besides using the Speed Dial page on the web interface to program speed dial numbers, you can also put the functionality on the freely programmable function keys with LEDs on the phone or a connected expansion module.

  • Page 77: Example 4, Changing Setting Of Context-Sensitive Key

    D385 User Manual Configuring the Function Keys Example 4, Changing setting of context-sensitive key You can select a different key event to be available on the four keys under the display when the phone is in idle mode. You cannot change the functions that are available when the phone is active, for example when you are in a call, when the phone is ringing, etc.

  • Page 78: Customizing The Phone Settings

    If you want more information on a web interface setting, click on the radio button with the question mark that you see to the right of each item. It links to a page on Snom’s Wiki with detailed information about that particular item.
  • Page 79 D385 User Manual Customizing the Phone Settings On the web interface Open the web interface and click on an identity in the menu on the left. The configuration window for that identity will open; it contains four tabs, with the left one, Login, visible in the front. To view SIP, NAT, and RTP pages, click on the respective tab;...

  • Page 80: Assigning Ringtones

    D385 User Manual Customizing the Phone Settings Assigning ringtones The phone has 10 built-in ringtones that can be assigned to identities, group types, and the contact type "VIP". It is also possible to download a custom melody. When an incoming call to an identity is ringing, the phone will play the ringtone assigned to that identity, unless it is a call from a VIP or a group with a distinctive ringer of their own.

  • Page 81: Date And Time Formats

    D385 User Manual Customizing the Phone Settings ate and time formats Date and time formats can be set on the phone and on the web interface. The defaults are US time format and 24-hour clock (Fig. 1 and 2). European date and time formats are shown in Fig. 3 and 4, US date and time formats in Fig.

  • Page 82: Time

    D385 User Manual Customizing the Phone Settings • Web interface settings. 1. Open the Preferences page > General Information section > US Date Format. The default is "on". Select "on" to have the date shown on the phone's display in "mm/dd/yyyy" format.

  • Page 83: Language Settings Of Phone And Web Interface

    D385 User Manual Customizing the Phone Settings Fig. 1 Fig. 2 ◦ Press to collapse the list to show only selected times zones and/or locations where the phone language is spoken. When the phone language is English, all time zones are shown (Fig.

  • Page 84: Web Interface Language

    D385 User Manual Customizing the Phone Settings 2. Select the language from the drop-down list. 3. Click on Apply and Save. Web interface language 1. Open Preferences > General Information > Web interface language. 2. Select the language from the drop-down list.

  • Page 85: Call Forwarding

    D385 User Manual Customizing the Phone Settings all forwarding This feature automatically redirects all or certain incoming calls to another phone or a mailbox. Call forwarding is configured for each identity separately. On the web interface, the settings are configured on the Configuration identity (1-12) pages. If you set call forwarding on the phone, the settings are applied to the identity selected as the outgoing identity at the time of the configuration;...

  • Page 86: Call Completion

    3. Click on Apply and Save. all completion On Snom phones call completion means that when a called number is busy or not available, your phone will call you back as soon as the dialed number is not busy anymore or available again. The factory default setting is "off".

  • Page 87: Call Waiting

    D385 User Manual Customizing the Phone Settings all waiting Default setting: When in a call, another call coming in is announced visually in the status line and acoustically by a double beep. See "Call waiting" on page 56 on how to use this feature. Available settings: ◦...

  • Page 88: Hiding My Caller Id

    D385 User Manual Customizing the Phone Settings Setting on the web interface 1. In the menu on the left, click on the identity whose call waiting settings you want to change. 2. Click on the SIP tab. The setting Call Waiting Indication is the second to last on the page.

  • Page 89: Number Guessing

    D385 User Manual Customizing the Phone Settings Setting on the phone 1. Press > Call Features > Incoming Calls. 2. Select Reject anonymous and press to change the setting from yes to no and vice versa. 3. Press briefly to return to the previous menu, press for two seconds to return to the idle screen.

  • Page 90: Speed Dial

    D385 User Manual Customizing the Phone Settings peed dial You can use the numbers 0 to 30 and the special characters # and * to speed dial frequently dialed and/or long numbers without having to enter the complete phone number. The numbers must be set on the phone's web interface first.

  • Page 91: Software Update

    Software Update oftware update anual update 1. Open a browser and enter the address http://wiki.snom.com/Firmware. 2. Click on the phone to be updated. 3. Click on the firmware version currently running on your phone. 4. Right-click on the link of the firmware version you want to update to.

  • Page 92: Troubleshooting

    D385 User Manual Troubleshooting roubleshooting eboot 1. Press 2. Select Maintenance and press 3. Select Reboot and press 4. When asked whether to "Reboot?", press 5. Wait for the idle screen to reappear. ard reboot Disconnect the power, wait for a few seconds, and reconnect. Wait for the idle screen to reappear.

  • Page 93: Contacting Snom Support

    Make sure to delete private and/or security-relevant data like the MAC address, public IP address, etc. races Snom Support may ask you to submit a SIP Trace and/or a PCAP Trace to help them analyze your problem. Performing a SIP Trace 1.
  • Page 94 D385 User Manual Troubleshooting 4. Click on Reload. 5. Copy the text and submit to Support in whatever form they requested you to use. If it is the public forum, make sure to delete private and/or security-relevant data like the MAC address, public IP address, etc.

  • Page 95: Appendix 1 - Display Symbols And Icons

    Turning DND on and off Contacts list Forwarding all calls (turning on/turning off) Presence signaling on/off Retrieving messages from mailbox Settings menu Directory IP address of phone and Snom's web address Redial (dialed calls) Received calls Missed calls Favorites LDAP Directory Silencing ringer...
  • Page 96 D385 User Manual Appendix 1 Context-sensitive symbols These are the symbols displayed in the function key line when the phone is active, for example when a call is ringing, when you are dialing, etc. Confirming a selection or an action...

  • Page 97: Display Indications

    D385 User Manual Appendix 1 isplay indications On activity Outgoing call ringing Incoming call ringing Connected (single connection or conference) Call disconnected/terminated Dialed number is busy Holding call Call being held by other party On idle screen Outgoing identity •...

  • Page 98: Appendix 2 - Status Messages

    D385 User Manual Appendix 2 ppendix 2 - Status Messages Whenever there is a current message concerning the status of the phone, the function key will be available. Press the function key or, if it not available, > 6 Information > 1 Status Info) to open the "Status info"...

  • Page 99: Appendix 3 - Wall Mounting

    Snom Technology GmbH MAC address Wittestr. 30 G, 13509 Berlin, Germany © 20XX by Snom Technology GmbH. All Rights Reserved. Made in XXXXX XXXXXXX Fig. 1 Fig. 2...
  • Page 100 D385 User Manual Appendix 3 Fig. 3 4. The slots on the footstand for the various cables can also be used when the phone is mounted on the wall. After connecting the phone, form the cables into loops and gently press the long ends into the slots on the footstand.

  • Page 101: Appendix 4 - Programmable Functions

    (Busy Lamp Field) incoming call ringing on your own extension. These functionalities depend on your PBX; for more information, please check snom's interoperability page and the PBX manual. With Asterisk, generally use this feature rather than extension. Button This is a function key that is connected to your PBX to perform a task specified in the buttons document.
  • Page 102 These functionalities depend on your PBX; for more information, please check snom's interoperability page and the PBX manual. With Asterisk, generally use BLF rather than this function.
  • Page 103 D385 User Manual Appendix 4 This function key can be used for regular calls to an extension that is reached via an IVR or auto attendant and a number of voice prompts where the caller has to make a selection by pressing a key after or during the prompt. If you know which keys need to be pressed in which order in order to reach the desired extension, the entire process can be automated and considerably speeded up.
  • Page 104 D385 User Manual Appendix 4 Presence If supported by your PBX, the LED of this function key will reflect the presence status (ringing, busy, available, etc.) of the extension specified in the "Number" text field. The function key can also be used to dial the extension, usually when the destination signals availability.

  • Page 105: Key Events

    FW versions lower than 8: Phone's IP address, MAC address, and firmware version. FW 8 and higher: Phone's IP address and the URI to Snom Wiki. IP address, MAC address, and firmware version can be found in Settings > 6 Information >...
  • Page 106 D385 User Manual Appendix 4 LDAP Directory Allows the user to look up a remote directory while dialing. Once set, this pressed key will open up the Direcory Search window. If LDAP is setup, corresponding matching entries as returned by the sever will be shown. If LDAP is not used and and presence_ lookup_number setting is turned on, the contact matches will be shown.

  • Page 107: Appendix 5 - Gnu General Public License

    Appendix 5 - GNU General Public License COPYRIGHT NOTICE AND WARRANTY We protect your rights with two steps: (1) copyright the software, and (2) offer you this license which gives you legal permission to copy, DISCLAIMER distribute and/or modify the software. Also, for each author‘s protection and ours, we want to make certain that everyone understands that there is no warranty for this free software.
  • Page 108 Appendix 5 the Program itself is interactive but does not normally print such an modify or distribute the Program or its derivative works. These actions announcement, your work based on the Program is not required to are prohibited by law if you do not accept this License. Therefore, by modifying or distributing the Program (or any work based on the print an announcement.) Program), you indicate your acceptance of this License to do so, and...
  • Page 109 If requested by you, the complete corresponding source code of the 11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE Software can be sent by Snom Technology GmbH on a standard data IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW.
  • Page 110 Tel. +886 2 8751 1120 Fax +44 169 348 7509 Fax +886 2 8751 1130 offi ce.uk@snom.com offi ce.tw@snom.com Your specialist retailer - Ihr Fachhändler - Votre distributeur - Su distribuidor - Il tuo rivenditore: © 2018 Snom Technology GmbH v1.02...

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