Traces - Snom D712 User Manual

D712/710 User Manual Troubleshooting
T
races
Snom Support may ask you to submit a SIP Trace and/or a PCAP Trace to help them analyze your
problem.
Performing a SIP Trace
1. Open the phone's web interface > Status > SIP Trace.
2. Click on "Clear" to clear the page.
3. Recreate the error to be documented in the trace.
4. Click on "Reload".
5. Copy the text and submit to Support in whatever form they requested you to use.
Performing a PCAP Trace
1. Open the phone's web interface > Status > PCAP Trace.
2. Click on "Start" to start recording network traffic.
3. Click on Stop to end recording.
4. Click on the "here" link to open the file download window and save the file.
5. Submit the file to Support in whatever way they requested you to use.
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