Contacting Snom Support; Traces - Snom D785N User Manual

D785 / D785N User Manual
C
ontacting Snom Support
If you are not a Snom partner, please contact your seller, visit our knowledge base at
snom.com or our helpdesk at
answer to your question or problem in one of the topics there. If you haven't found an answer or a
solution to your problem, please post your question or problem on the forum at
snom.com/support/discussions.
Note: The forum is accessible to the general public. Do not post any private and/or
security-relevant information there. This includes MAC addresses, SIP headers, etc. that
may allow others to hack into your system or use your identity for nefarious purposes.
Submitting a ticket
If you are a Snom partner, log in to the Snom helpdesk and open a ticket:
com/support/login. You'll find the instructions here: https://helpdesk.snom.com/support/solutions.
Submitting system and settings information
System information
1. Open the phone's web interface > System Information page.
2. Copy the text under System Information into your forum posting or into the email, if Support has
asked you to contact them by email.
Make sure to delete the MAC address and the IP address in the public forum posting.
Settings information
1. Open the phone's web interface > Settings page.
2. Copy the settings list into your forum posting or into the email, if Support has asked you to contact
them by email.
Make sure to delete private and/or security-relevant data like the MAC address, public IP
address, etc.
T
races
Snom Support may ask you to submit a SIP Trace and/or a PCAP Trace to help them analyze your
problem.
Performing a SIP Trace
1. Open the phone's web interface > SIP Trace page.
2. Click on Clear to clear the page.
3. Recreate the error to be documented in the trace.
https://helpdesk.snom.com/support/home
95
Troubleshooting
http://wiki.
first. You may find the
https://helpdesk.
https://helpdesk.snom.