TABLE OF CONTENTS Copyright, Trademarks, GPL, Legal Disclaimers ............7 Important information ......................8 Safety instructions ......................... 8 SELV (Safety Extra Low Voltage) compliance .............. 8 Standards conformance ......................8 Product specifications ......................9 Disposal of the device ......................9 Cleaning ............................ 9 Notational conventions ....................
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Display layout ........................25 Idle Mode ...........................25 When the phone is active ....................27 Settings ...........................28 Phone menu ........................28 Adjusting the display ......................29 Contrast ........................29 Backlight ........................29 The phone's web interface ....................31 Opening the web interface .................32 How the web interface works ................32 Web settings overriding manual phone settings ...........33 User mode/administrator mode ..................34 Directories ........................
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Using the phone ......................44 Making calls ...........................44 Selecting identity for current outgoing call .............44 Using different audio devices ..................44 Handset ........................44 Headset ........................44 Speakerphone .......................44 Handset or headset and speaker ..............44 Using different dialing methods ...................45 Auto dial .........................45 Redialing ........................45 Calling number from call history (missed, received, dialed calls) ....45 Calling number from phone directory ..............45...
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Turning on forwarding of all calls with a programmed function key ..58 Turning off call forwarding ....................58 Configuring the function keys ..................59 Function keys on snom phones ..................59 Programming the function keys ..................60 Example 1, Extension monitoring and call pick-up ..........61 Example 2, Monitoring calls on-screen ..............62...
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Reboot .............................76 Hard reboot ..........................76 Reset to factory values ......................76 TFTP Update ..........................76 Manual initialization ......................76 Contacting snom Support ....................77 Traces ............................78 Appendix 1 - Display Symbols ..................79 Symbols found in the function key line ................79 Display indications .......................81 Appendix 2 - Status messages ..................
All other product names and names of enterprises are the property of their respective owners. Product specifications are subject to change without notice. snom technology AG reserves the right to revise and change this document at any time, without being obliged to announce such revisions or changes beforehand or after the fact.
Follow the instructions in this manual and other applicable documentation of the device. • If the phone is not supplied with power via an Ethernet cable, use only a power adapter expressly recommended by snom technology. Other power supplies may damage or destroy the phone, affect its behavior, or induce noise. •...
2 x 4P4C: 1 x handset, 1 x wired headset (optional, not included in delivery) ◦ 1 USB port, type A, USB 2.0 ◦ 1 proprietary snom 7xx connector for EHS Advanced ◦ isposal of the device This device is subject to European Directive 2002/96/EC and may not be disposed of with general household garbage.
D 725 | snom 720 User Manual Notational Conventions otational conventions Throughout this manual you will see the below-listed symbols and notations, indicating the action you need to take next. • Navigation key: The arrows (up, down, left, and right ) are used to navigate in in menus and lists.
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D 725 | snom 720 User Manual Notational Conventions Press the cancel key briefly to return to previous screens one screen at a > time; press the key for 3 seconds to return to the idle screen. Example 2: Web interface > Advanced > Behavior > Phone Behavior > Number Guessing > "On"...
D 725 | snom 720 User Manual Setting up the Phone etting up the phone elivery Content Quick Installation General Public License Guide Base phone unit ◦ Footstand ◦ Handset ◦ Handset cord ◦ Ethernet cable ◦ Quick Installation Guide and GNU General Public License ◦...
D 725 | snom 720 User Manual Setting up the Phone 3. Plug the short end of the handset cord into the connector on the handset. 4. Place the phone on an even, horizontal surface. otating the tab of the cradle The phone is delivered with the tab level with the inner edge of the cradle.
If PoE is not available, use a 5V DC power supply (not included in delivery). Note: Use only a power supply expressly recommended by snom; other power supplies may damage or destroy the phone, affect its behavior, or induce noise. Insert the plug of the power supply into the connector labeled “DC 5V”, and hook up the plug to the wall...
Connecting the base station of your headset via the snom EHS Adapter ◦ Connect the snom connector of the 7xx adapter cable to the port on the back of the phone, as shown in Fig. 1 and 2, below. Note: You need to remove the footstand to gain access to the connector (see "Attaching and detaching the footstand"...
For more information, see "Identities/accounts" on page 65. Initialization snom phones are plug-and-play. Once the phone is connected to your network, it will begin to initialize. Note: Normally the initialization is completely automatic, using DHCP. If the phone...
What to do if initialization and registration are unsuccessful Your network or your VoIP provider may require more login data than requested by the snom phone during the initialization and registration process. This data is entered on the web interface of the phone.
D 725 | snom 720 User Manual Setting up the Phone our phones and specific settings that may be required. Do not change the standard configuration unless you know what you are doing. Expert help may be required. Correcting the clock The phone receives the time and date from your NTP time server.
Call lists (missed, received, dialled calls) CFwd noFwd Forwarding all calls (on/off) Show IP address of phone and snom's web address. When Help Press the function key to there is status information, this function key is replaced by: activate the function, open Status information (call forwarding active, passwords not set, the list etc.
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D 725 | snom 720 User Manual Getting to Know Your Phone Navigation keys • Confi rming, saving actions & • Canceling actions & input, and input, and returning to previous returning to previous screen screen • Terminating calls on speaker- •...
D 725 | snom 720 User Manual Getting to Know Your Phone ED indicators Call indicator The bright-red LEDs situated around the upper right corner of the phone indicate incoming, ongoing, held, and missed calls. They will be: • Blinking rapidly when a call is coming in •...
D 725 | snom 720 User Manual Getting to Know Your Phone ard keys Freely programmable function keys with LEDs These are freely programmable function keys that can be programmed on the Function Keys page of the phone's web interface, keys P1 - P18. For information on how to map functions onto these keys, see "Configuring the function keys"...
D 725 | snom 720 User Manual Getting to Know Your Phone Preprogrammed, variably programmable function keys The factory settings for these keys are printed on the phone's casing. Other functionalities can be programmed onto them. See "Configuring the function keys" on page 59. Factory settings: Message key with LED •...
D 725 | snom 720 User Manual Getting to Know Your Phone Alphanumeric Keypad Input modes and navigation Input modes: 123: Numerals abc: Small letters Current input mode: ABC: Capital letters Next input mode: Redialing Changing input mode: Directories, call lists,...
D 725 | snom 720 User Manual Getting to Know Your Phone Entering special characters and symbols. In input modes small and capital letters, press keys "0" and "1" one or more times quickly. Pause briefly after each character or symbol.
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D 725 | snom 720 User Manual Getting to Know Your Phone Two of the most common status messages you will see in idle mode are: • The text "Missed:" and the number of missed calls since the last time you checked missed calls or turned off the missed calls indicator.
Call lists (missed, received, and dialed calls). See CFwd noFwd Forwarding all calls (on/off). See Phone's IP address and URL of snom's web page Help Displaying all currently available status messages. If a different function is mapped Info onto this key, it will be replaced by this status key whenever a status message becomes newly available.
D 725 | snom 720 User Manual Getting to Know Your Phone Function key line Depending on the current activity of the phone, the key function key line will present various functions that can be activated by pressing the function key underneath the respective symbol. See "Display symbols and Icons"...
D 725 | snom 720 User Manual Getting to Know Your Phone The submenus and the settings shaded black and gray are not available when the phone is running in user mode. The factory setting is administrator mode. For more information on user/administrator modes, see "User mode/administrator mode"...
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D 725 | snom 720 User Manual Getting to Know Your Phone Changing the number of seconds after which the phone will switch to idle backlight (for setting "on" only): 1. Open the phone's web interface (see "Opening the web interface" on page 32).
D 725 | snom 720 User Manual Getting to Know Your Phone he phone's web interface Opening the phone's web interface: See page 32. Firmware versions below 8.7.4 When the web interface is opened for the first time upon initialization, you will see the Security page.
D 725 | snom 720 User Manual Getting to Know Your Phone Firmware versions 8.7.4 and higher When you register the first account during the initialization of the phone, your SIP user name and password will be registered as the HTTP user name and password. If you wish to change them later, you can do so on the phone's web interface >...
D 725 | snom 720 User Manual Getting to Know Your Phone After you have clicked on "Apply", the "Save" button will appear at the top of the page. Click on "Save" to save the changes permanently. Changes that have not been saved will be lost if and when the phone loses power or is disconnected from its power source.
Getting to Know Your Phone ser mode/administrator mode snom phones can be operated in administrator or user mode. In administrator mode, all settings are accessible and can be modified; in user mode, a number of settings are not accessible. The factory default is administrator mode.
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D 725 | snom 720 User Manual Getting to Know Your Phone To return the phone and its web interface to administrator mode, enter the administrator password in Administrator Login and click on "Apply". The default password is 0000 (4 x zero). The two pages in administrator mode look like this: •...
D 725 | snom 720 User Manual Directories irectories irectory The directory is the built-in directory of the phone. It can hold 1000 entries. Entries can be added and edited on the phone and on the web interface. Any changes you make on the web interface will not take effect until you click on "Save" or on "Apply"...
D 725 | snom 720 User Manual Directories Contact Types VIP: Calls from numbers with this contact type will ring on your phone even when DND mode is active. You can assign a ringtone to this contact type. If your VIP is also assigned to a group (see below) and if that group has a distinct ringtone, the ringtone assigned to the group will be played.
D 725 | snom 720 User Manual Directories Adding/Editing Entries on the Phone Adding new entry manually 1. Press to open the phone's directory. 2. Press on the navigation key to go straight to <New Item> or use navigation arrows to navigate to it.
D 725 | snom 720 User Manual Directories Editing existing entry 1. Press to open the phone's directory. 2. Selecting an entry: Scroll to the entry or enter the first letter of the name. Edit . The "Details" screen for the entry will be displayed.
D 725 | snom 720 User Manual Directories Calls from entries on the "VIP" list will always ring on the phone, even when the phone is in a call or in DND mode. Note: You can assign a distinct ringtone to the contact type "VIP": Preferences >...
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D 725 | snom 720 User Manual Directories If there is more than one number associated with a name: ◦ Click on in the name's line if you wish to edit/add the first or last name of the date of birth and the data in the blue area applicable to the master record.
D 725 | snom 720 User Manual Directories Deleting entry on web interface • Click on in the line of the master record to delete the name and all associated phone numbers. • Click on in the line of a phone number subentry to delete that subentry, but keeping the master record and any other subentries.
D 725 | snom 720 User Manual Directories xternal directories Provided by your network, your VoIP provider, or another external source. Press LDAP to open. LDAP Enter the necessary data received from your administrator, VoIP provider or other external source in the text fields of the phone‘s web interface >...
D 725 | snom 720 User Manual Using the Phone sing the phone This section describes the functions of the phone with the factory default settings. If your phone was installed and/or set up by someone else, the default settings may have been changed. Please check with that person or company if the phone does not react as described here.
D 725 | snom 720 User Manual Using the Phone Using different dialing methods Auto dial If a time span in seconds has been selected from the drop-down menu at Advanced > Behavior > Phone Behavior > Auto Dial, the phone will dial the number on the display when the specified number of seconds has elapsed.
Call completion Note: This function depends on whether it is available in your network or not. On snom phones call completion means that when a called number is busy or not available, your phone will call you back as soon as the dialed number is not busy anymore or available again.
D 725 | snom 720 User Manual Using the Phone Number guessing (auto completion) Note: The default setting for Number guessing is off. To be able to use, open the phone's web interface to Advanced > Behavior > Phone Behavior, change the setting to "on", and enter the minimum number of characters you must enter before number...
D 725 | snom 720 User Manual Using the Phone Call pick-up from another extension You can pick up calls ringing on another extension, for example when the other extension is busy or when the user is absent. The prerequisites for this function are: It must be supported by the PBX.
D 725 | snom 720 User Manual Using the Phone ctive calls Connected call The connection is indicated by the symbol of the two receivers , followed by the caller or callee ID, if transmitted. The default setting for the presentation of caller ID on the display is "Name". If you wish to change the setting to number, name and number, number and name, or "full contact"...
D 725 | snom 720 User Manual Using the Phone To connect to the held call currently on-screen, press to connect to it. Press ◦ again to put it back on hold. To terminate a held call, put it on-screen, connect to it, and press ◦...
D 725 | snom 720 User Manual Using the Phone Adding a participant • Adding an incoming call: 1. Press or the blinking line key to accept the call. The conference is put on hold. 2. Press Cnf.On to start a conference with all held calls, including the additional participant.
D 725 | snom 720 User Manual Using the Phone Transferring calls You can transfer connected calls as well as calls ringing on your phone. • When you have a call on the line, there are two ways to transfer it to a third party: Announcing the call to the third party first, to make sure the call is welcome and will be...
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D 725 | snom 720 User Manual Using the Phone 4. While you are on the line with 153, 157 calls you. Depending on your FW version, your display will either continue to show the connected call or the incoming call.
D 725 | snom 720 User Manual Using the Phone Call waiting When you are in a call, another incoming call will be announced visually by the symbol and acoustically by the sound of a double beep; you will also see caller ID on-screen if it is being transmitted.
D 725 | snom 720 User Manual Using the Phone all lists 1. Press CHist to open Call history. 2. To view the list of missed, received, or dialed calls, press its number. 3. Scroll through the list with Press to dial the number of the selected call.
D 725 | snom 720 User Manual Using the Phone Automatically There are three options for rejecting incoming calls automatically or automatically or to have them forwarded automatically, either always or under certain conditions: • Deny List. Calls from phone numbers on this list will not ring on your phone; callers will hear the busy signal.
D 725 | snom 720 User Manual Using the Phone all forwarding The phone can be set to forward incoming calls, either always or under certain conditions. The settings can be done on the phone and on the web interface. For further information on using the web interface for these settings, see "Call forwarding"...
D 725 | snom 720 User Manual Using the Phone indication. Info Press to show status information with all current status messages, including call forwarding. Forwarding all calls: Forwarding when busy or after timeout: Turning on forwarding of all calls with a programmed function key If the function key CFwd is not available when the display is in idle mode, you can make it available on the Function Keys page of the phone's web interface.
D 725 | snom 720 User Manual Configuring the Function Keys • Context-sensitive, programmable function keys. When there is activity on the phone, the currently available functions will be represented by symbols in the function key line. For example: When you are dialing, the available function keys are input mode selection, backspace, directory access, and redial.
D 725 | snom 720 User Manual Configuring the Function Keys Example 1, Extension monitoring and call pick-up This feature makes it possible to pick up a call ringing on another extension, for example when the other extension is busy or when the user is absent. The prerequisites for this function are: It must be supported by the PBX.
D 725 | snom 720 User Manual Configuring the Function Keys Example 2, Monitoring calls on-screen When you are monitoring another extension or phone line, you may want to see more information on the display, for example the number of an incoming call to that extension or line. In our example, key P4 will be programmed to show ongoing activity on monitored extensions or lines on the display.
D 725 | snom 720 User Manual Configuring the Function Keys Example 3, Speed dialing Besides using the "Speed Dial" page on the web interface to program speed dial numbers, you can also put the functionality on the freely programmable function keys with LEDs. In our example, key P6 will be used.
D 725 | snom 720 User Manual Configuring the Function Keys Example 4, Turning forwarding of all calls on and off The functionality "Forward all" redirects all incoming calls to another phone or a mailbox. It is possible to configure the settings on the phone and on the web interface. If you use this function frequently and/or regularly, you may want to be able to turn it on and off with the touch of just one key instead of going through the menu every time.
If you want more information on a web interface setting, click on the radio button with the question mark that you see to the right of each item. It links to a page on snom’s Wiki with detailed information about that particular item.
D 725 | snom 720 User Manual Customizing the Phone Settings On the web interface Open the web interface and click on an identity in the menu on the left. The configuration window for that identity will open; it contains four tabs, with the left one, Login, visible in the front.
D 725 | snom 720 User Manual Customizing the Phone Settings 3. Press to open the selected identity. 4. When prompted, enter Account and Registrar. 5. Press On the web interface Open the Configuration page of the identity and make the changes in the text fields. See "Configuring new identity/account", section "On the web interface"...
D 725 | snom 720 User Manual Customizing the Phone Settings ate and time formats The date and time formats can be set and changed on the web interface only. Date 1. Open Preferences > General Information > US Date Format. The default is "on".
D 725 | snom 720 User Manual Customizing the Phone Settings Setting on the phone 1. Press > 1 Preferences > 1 Time Zone. Press Reduc to collapse the list to show only selected times zones where the phone ◦...
D 725 | snom 720 User Manual Customizing the Phone Settings Web interface language 1. Open Preferences > General Information > Webinterface language. 2. Select the language from the drop-down list. 3. Click on "Apply" and "Save". ial tones Different dial tones for different countries! Select yours on the phone or on the web interface.
D 725 | snom 720 User Manual Customizing the Phone Settings all forwarding This feature automatically redirects all or certain incoming calls to another phone or a mailbox. It is possible to configure the settings on the phone and on the web interface.
3. Click on "Apply" and "Save". all completion On snom phones call completion means that when a called number is busy or not available, your phone will call you back as soon as the dialed number is not busy anymore or available again. The factory default setting is "off".
D 725 | snom 720 User Manual Customizing the Phone Settings all waiting When you are in a call, another incoming call will be announced visually by the symbol and acoustically by the sound of a double beep; you will also see caller ID on-screen if it is being transmitted.
D 725 | snom 720 User Manual Customizing the Phone Settings umber guessing When you have typed the minimum number of characters you have specified for this function, the phone will look for numbers containing that string of characters in its call lists and directories and, if it finds matches, show the number(s) on the display.
D 725 | snom 720 User Manual Software Update oftware update anual update 1. Open snom’s web page at www.snom.com. 2. Click on Support > Download > Firmware. 3. Click on the phone to be updated. 4. Click on the firmware version currently running on your phone.
D 725 | snom 720 User Manual Troubleshooting roubleshooting eboot 1. Press 2. Press 5 Maintenance. 3. Press 3 Reboot. 4. When asked whether to "Reboot?", press 5. Wait for the idle screen to reappear. ard reboot Disconnect the power, wait for a few seconds, and reconnect. Wait for the idle screen to reappear.
6. You will receive an automatic email. Click on the link to activate your account. 7. You will receive a second email containing your account name, email address, and password. You can now submit tickets requesting support to snom Support. Submitting a ticket 1.
Make sure to delete private and/or security-relevant information like the MAC address, public IP address, etc. races snom Support may ask you to submit a SIP Trace and/or a PCAP Trace to help them analyze your problem. Performing a SIP Trace 1.
Settin Directory Dir. Monitoring calls on other extensions (see Extension Monitoring). The button will Calls only be displayed when there are ongoing calls. IP address of phone and snom's web address Help Redial (dialed calls) Redial Received calls A.Cal. Missed calls Mis.C.
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Appendix 1 - Display Symbols Context-sensitive symbols These are the symbols displayed in the function key line when the phone is active, for example when a call is ringing, when you are dialing, etc. Confirming a selection or an action Cancel Terminating/canceling an action and return to the previous screen Switching input mode to small letters...
Appendix 1 - Display Symbols Xfer Call transfer +Spkr Turning on the casing speaker -Spkr Turning off the casing speaker On active screen (i.e., in call etc.): Monitoring calls on other extensions (see Calls Extension Monitoring). The button will only be displayed when there are ongoing calls.
tatus messages Appendix 2 - Status messages Whenever there is a current message concerning the status of the phone, the function key will be available. Press the function key (or > 6 Information > 1 Status Info) to open the "Status info" screen.
Appendix 3 - Labeling Function Keys P1-P18 You will find an interactive PDF in snom's Wiki (http://wiki.snom.com/Snom720/Documentation) in the section "Function Key Label Template". 1. Open the file and click into the cell where you wish to enter a name or other text. Font size will adjust to the number of characters you enter into each cell.
Appendix 4 - Wall Mounting all Mounting Not included in the delivery are the two screws (diameter of head between 6 and 9 mm, diameter of body max. 4.5 mm) and two screw anchors/molly bolts/wall plugs appropriate for your type of wall. 1.
These functionalities depend on your PBX; for more information, please check snom's interoperability page and the PBX manual. With Asterisk, generally use this feature rather than extension.
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These functionalities depend on your PBX; for more information, please check snom's interoperability page and the PBX manual. With Asterisk, generally use BLF rather than this function.
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Appendix 5 - Programmable Functions Key Event When this key type is selected, a drop-down menu opens under "Number". For the available selections, see the following section "Key Events". Line Default setting for all freely programmable function keys. Incoming calls will go to the first free "line"...
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Xml Definition Copy the XML sub tag of the action(s) you want the key to perform into the text field. The currently available settings can be found here: http://wiki.snom.com/Features/ Mass_Deployment/Setting_Files/XML/XmlSubTags.
FW versions lower than 8: Phone's IP address, MAC address, and firmware version. FW 8 and higher: Phone's IP address and the URI to snom Wiki. IP address, MAC address, and firmware version can be found in Settings > 6 Information >...
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Appendix 5 - Programmable Functions Reboot Rebooting the phone Record The phone does not record the voice streams at all; they must be recorded on the PBX or other external device. Pressed during a call, the key informs the PBX to start and stop the recording of the audio stream on the PBX.
Appendix 3 App. 6 - GNU General Public License Appendix 6 - GNU General Public License COPYRIGHT NOTICE AND WARRANTY We protect your rights with two steps: (1) copyright the software, and (2) offer you this license which gives you legal permission to copy, DISCLAIMER distribute and/or modify the software.
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Appendix 3 App. 6 - GNU General Public License the Program itself is interactive but does not normally print such an modify or distribute the Program or its derivative works. These actions announcement, your work based on the Program is not required to are prohibited by law if you do not accept this License.
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If requested by you, the complete corresponding source code of the IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY Software can be sent by snom technology AG on a standard data APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE...