Snom D785N User Manual
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Snom D785N User Manual

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  • Page 1 User Manual IP Phone D785 / D785N...

  • Page 2: Table Of Contents

    Copyright, Trademarks, GPL, Legal Disclaimers ............7 Important information ......................8 Safety instructions ......................... 8 Standards conformance ......................9 D785 ............................. 9 D785N ..........................9 Product specifications ......................9 Disposal of the device ......................10 Cleaning ..........................10 Additional information for the U.S.A...................10 Additional Industry Canada information ................12...
  • Page 3 Display layout ........................28 In idle mode ........................28 When the phone is active ....................30 Function key label screen (second screen) ..............30 Function key page of phone's web interface ............31 Settings ...........................32 Phone settings .........................32 Settings available in administrator mode .............33 Settings available in user mode ................34 Display settings .......................35 Adjusting the backlight on the phone's primary display ........35 Adjusting settings on phone's function key display ..........36...
  • Page 4 External directories ......................52 LDAP ..........................52 Contacts ..........................52 Using the phone ......................53 Making calls ...........................53 Selecting identity for current outgoing call ...............53 Using different audio devices ..................53 Handset ........................53 Headset ........................53 Speakerphone ......................53 Handset or headset and casing speaker ...............53 Using different dialing methods ...................54 Auto dial ........................54 Redialing ........................54...
  • Page 5 Turning off call forwarding ....................70 Turning forwarding of all calls on/off with a function key ........70 Configuring the function keys ..................71 Function keys on Snom phones ..................71 Programming the function keys ..................73 Settings on the phone ....................73 Settings on the web interface ..................74 Selected examples for function key programming ............74...
  • Page 6 Unpairing ..........................102 Disconnecting a Paired Headset ..................102 Reconnecting a Paired Headset ..................103 Using a Bluetooth Headset with the Snom Phone ............103 Selecting Ringer Device for Incoming Calls ............103 Turning on Headset BT Mode ..................104 Making Calls in Headset BT Mode ................

  • Page 7: Copyright, Trademarks, Gpl, Legal Disclaimers

    Snom therefore disclaims all warranties and liability for the accurateness, completeness, and currentness of the information published, except in the case of intention or gross negligence on the part of Snom or where liability arises due to binding legal provisions.

  • Page 8: Important Information

    If the phone is not supplied with power via an Ethernet cable, use only a power adapter expressly recommended by Snom Technology (see "Product specifications" on page 9). Other power supplies may damage or destroy the phone, affect its behavior, or induce noise.

  • Page 9: Standards Conformance

    Certification: FCC ID: EW780-S006-00 — D785 only, not D785N IC ID: 1135B-80S00600 — D785 only, not D785N • CE Mark • Ethernet: 2 x IEEE 802.3/1 Gigabit switch Compatible with Bluetooth V4.0+EDR — D785 only, D785N does not have Bluetooth •...

  • Page 10: Disposal Of The Device

    Power: Power over Ethernet (PoE), IEEE 802.3af, Class 2. If PoE is not available, one of the following power adapters (not included in delivery) can be ordered separately: ◦ Mass Power, model NBS12E050200UV, Snom PN 00004570 ◦ Rongweixin, model R122-0502000ID, Snom PN 00004571 •...
  • Page 11 D785 / D785N User Manual Safety, Disposal, Cleaning of Product WARNING: Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Privacy of communications may not be ensured when using this telephone.

  • Page 12: Additional Industry Canada Information

    D785 / D785N User Manual Safety, Disposal, Cleaning of Product dditional Industry Canada information This Class A digital apparatus complies with Canadian requirements: CAN ICES-3 (A)/NMB-3(A). This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

  • Page 13: Setting Up The Phone

    D785 / D785N User Manual Setting up the Phone etting up the phone elivery Content Quick General Public License Installation Guide Base phone unit Footstand Handset Handset cord Ethernet cable Quick Installation Guide, GNU General Public Licence ttaching and detaching the footstand The footstand can be attached at two different angles: 46°...

  • Page 14: Wall Mounting

    D785 / D785N User Manual Setting up the Phone 3. Plug the short end of the handset cord into the connector on the handset. 4. Place the phone on an even, horizontal surface. all mounting See "Appendix 4 - Wall mounting" on page 107.

  • Page 15: Connecting The Phone

    D785 / D785N User Manual Setting up the Phone onnecting the phone (2, 3) (2, 3) (2, 3) (1, 2) (2, 3) If PoE not available Not included in delivery Optional The phone can be operated with Power over Ethernet (PoE) provided via the network cable or, if PoE is not avaible in your network, with the separately available 5V DC power adapter (see "Product...

  • Page 16: Connecting A Headset

    Connecting the headset to the phone via a Bluetooth-compatible adapter. Insert the adapter into the USB port of the phone. See also the Quick Start Guides of the Snom USB BT and the Snom HS BT or the manual of the third-party headset.

  • Page 17: Initializing And Registering The Phone

    For more information, see "Identities/accounts" on page 79. Initialization Snom phones are plug-and-play. Once the phone is connected to your network, it will begin to initialize. Note: Normally the initialization is completely automatic, using DHCP. If the phone...
  • Page 18 D785 / D785N User Manual Setting up the Phone Fig. 1 Fig. 2 ◦ Press , respectively, on the navigation key to move up or down the list one item at a time; press the function key underneath , respectively, to jump to the beginning of the next or the previous time zone.
  • Page 19 D785 / D785N User Manual Setting up the Phone 5. Enter the account number and save with Note: See "Entering numerals, letters, special characters, and symbols" on page 26 on how to enter numbers and letters. 6. Enter the registrar and save with 7.

  • Page 20: What To Do If Initialization And Registration Are Unsuccessful

    What to do if initialization and registration are unsuccessful Your network or your VoIP provider may require more login data than requested by the Snom phone during the initialization and registration process. This data is entered on the web interface of the phone.

  • Page 21: Getting To Know Your Phone

    Status information (call forwarding active, passwords not set, missed calls, etc.) or, if no status info, to show phone's IP address and URL to Snom's Wiki Press the function key underneath the display symbol to activate the function, open the list...
  • Page 22 D785 / D785N User Manual Getting to Know Your Phone Audio control keys Adjusting the volume ◦ of the ringer when the phone is idle or ringing ◦ of the handset/casing loudspeaker when in a call Mute/unmute microphone Toggling between handsfree and handset mode. Press to dial number and accept calls on speakerphone.

  • Page 23: Led Indicators

    D785 / D785N User Manual Getting to Know Your Phone ED indicators Call indicator The bright-red LED situated on the top right corner of the phone indicates incoming, ongoing, held, and missed calls. LED status indications: • Blinking rapidly when a call is coming in.

  • Page 24: Hard Keys

    D785 / D785N User Manual Getting to Know Your Phone ard keys Context-sensitive, programmable function keys These function keys can be programmed on the Function Keys page of the phone's web interface with a number of key events; these functions will then be available when the phone is in idle mode. For more information, see "Configuring the function keys"...

  • Page 25: Page Toggle Key

    D785 / D785N User Manual Getting to Know Your Phone Hold key. See "Hold" on page 59 for further information. Turn "do not disturb" (DND) mode on and off for all identities registered on the phone (Fig. 1). If you want to turn on DND for one or more, but not all of the identities (Fig. 2), use the Configuration identity settings on the phone's web user interface.

  • Page 26: Alphanumeric Keypad

    D785 / D785N User Manual Getting to Know Your Phone Alphanumeric Keypad Input modes and navigation Current audio Activity mode: Handset Headset Input mode numerals Speakerphone when dialing Redial Pool: Directory, Delete character to Move cursor to the left LDAP, call lists...
  • Page 27 D785 / D785N User Manual Getting to Know Your Phone Letters. In input modes lower and upper case letters, press the alphanumeric key with the respective letter one, two, three, or four times quickly to type the first, second, third, or fourth letter printed on the key.

  • Page 28: Display Layout

    D785 / D785N User Manual Getting to Know Your Phone isplay layout For the function key display, see "Function key label screen (second screen)" on page 30. In idle mode When active Info/status bar Co nfi gured identities Function key line...
  • Page 29 D785 / D785N User Manual Getting to Know Your Phone Context area: Configured identities. Outgoing identity The current outgoing identity is indicated by a green ring around a green circle on a white bar with a thin blue line on the left side. When you call someone, this is your identity for the call.

  • Page 30: When The Phone Is Active

    D785 / D785N User Manual Getting to Know Your Phone Pressing this key will put the IP address of the phone on-screen. If another function is mapped onto the key or if the key has been replaced by because of new status messages, IP address and URL can also be looked up in the settings menu: >...

  • Page 31: Function Key Page Of Phone's Web Interface

    D785 / D785N User Manual Getting to Know Your Phone Page 1 Page 2 Page 3 Page 4 Page key - press right or left edge to change page Fig. 1 Function key page of phone's web interface For more information on opening and using the phone's web interface, see page "The phone's web interface"...

  • Page 32: Settings

    D785 / D785N User Manual Getting to Know Your Phone ettings A comparatively small number of settings can be adjusted on the phone; many more are available on the phone's web interface. Phone settings Press to open the settings menu on the display. To open submenus and settings, scroll to the...

  • Page 33: Settings Available In Administrator Mode

    D785 / D785N User Manual Getting to Know Your Phone Settings available in administrator mode All settings of the phone menu and on the phone's web interface are accessible. 1 Preferences 2 Call Features 3 Identity 4 Network 5 Maintenance 6 Information...

  • Page 34: Settings Available In User Mode

    D785 / D785N User Manual Getting to Know Your Phone Settings available in user mode 1 Preferences 2 Call Features 3 Identity 4 Maintenance 5 Information 1 Select outgoing 1 Language 1 Security 1 Status info Call forwarding identity 1 Administrator 2 Date &...

  • Page 35: Display Settings

    D785 / D785N User Manual Getting to Know Your Phone Display settings Backlight and contrast on the displays of the phone and on the displays of any connected expansion modules can be adjusted separately for the times when the phone is active and when the phone is idle.

  • Page 36: Adjusting Settings On Phone's Function Key Display

    D785 / D785N User Manual Getting to Know Your Phone Adjusting settings on phone's function key display • Intensity of backlight. 1. Press 2. Select Preferences and press 3. Select Display and press 4. Select Secondary Display and press 5. Select Backlight on activity or Backlight when idle and press 6.

  • Page 37: Adjusting Display Settings For Connected D7S

    D785 / D785N User Manual Getting to Know Your Phone Font size: The default is 13. If you want to change it, enter the new font size on the keypad and press to save and return to the Text options menu.
  • Page 38 D785 / D785N User Manual Getting to Know Your Phone 1. Press 2. Select Preferences and press 3. Select Display and press 4. Select Expansion Modules and press 5. Select Appearance and press 6. Select Font size (line layout) or Font size (tile layout), respectively, and press 7.

  • Page 39: The Phone's Web Interface

    D785 / D785N User Manual Getting to Know Your Phone The phone's web interface When the web interface is opened for the first time upon initialization, you will see the Security page. We urge you to set administrator and HTTP passwords to protect your phone. The default administrator password is 0000 (4 zeros);...

  • Page 40: Opening The Web Interface

    D785 / D785N User Manual Getting to Know Your Phone symbols" on page 26). Write the password down and store it in a safe place! ◦ HTTP user name and password. Enter the data in the text fields of the HTTP Server section and click Apply.

  • Page 41: How The Web Interface Works

    D785 / D785N User Manual Getting to Know Your Phone How the web interface works The vertical menu on the left side of the window is always the same, no matter which window happens to be open at the time. Available menu items depend on whether the phone is running in user or administrator mode.

  • Page 42: User Mode/Administrator Mode

    Getting to Know Your Phone ser mode/administrator mode Snom phones can be operated in administrator or user mode. In administrator mode, all settings are accessible and can be modified; in user mode, a number of settings are not accessible. The factory default is administrator mode.
  • Page 43 D785 / D785N User Manual Getting to Know Your Phone Fig. 1 Fig. 2 To return the phone and its web interface to administrator mode, open the Advanced Settings page, enter the administrator password in Administrator Login and click on Apply (Fig. 2). The default password is 0000 (4 x zero).

  • Page 44: Directories

    D785 / D785N User Manual Directories irectories irectory The directory is the built-in directory of the phone. It can hold up to 1000 entries. Entries can be added and edited on the phone and on the web interface. Any changes you make on the web interface will not take effect until you click on "Save" or on "Apply"...

  • Page 45: Contact Types

    D785 / D785N User Manual Directories Contact Types VIP: Calls from numbers with this contact type will ring on your phone even when DND mode is active. You can assign a ringtone to this contact type. If your VIP is also assigned to a group (see below) and if that group has a distinct ringtone, the ringtone assigned to the group will be played.

  • Page 46: Adding/Editing Entries On The Phone

    D785 / D785N User Manual Directories Adding/Editing Entries on the Phone Adding new entry manually 1. Press to open the phone's directory. 2. Press the function key underneath Note: See "Input modes and navigation" and "Entering numerals, letters, special characters, and symbols" on page 26 for information on how to enter data.

  • Page 47: Adding Current Caller

    D785 / D785N User Manual Directories Adding current caller With the call on the line, you can add the caller's name (if transmitted) and phone number to the directory. If the name has not been transmitted, the number will be used for both name and number.

  • Page 48: Deleting An Entry

    D785 / D785N User Manual Directories Deleting an entry 1. Press to open the phone's directory. 2. Selecting an entry: Scroll to the entry or enter the first letter of the name. 3. If you want to delete the entry, press (Fig.

  • Page 49: Adding/Editing Entries On The Web Interface

    D785 / D785N User Manual Directories Adding/editing entries on the web interface Click on Directory in the menu on the left side. Adding new entry 1. Type data in text fields of Add or Edit Entry. ◦ Number: Type the number exactly as you would dial it, with country and area codes, if necessary, and without parentheses, hyphens, blank spaces.

  • Page 50: Editing An Entry

    D785 / D785N User Manual Directories Editing an entry When you open an existing entry, the current information is displayed in the text fields of "Add or Edit Entry" and two additional buttons, "Add Sub" and "Change", are available (see Fig. 2 and 3, below).

  • Page 51: Deleting Entry On Web Interface

    D785 / D785N User Manual Directories Click on in the line containing John Miller's name. The data is shown in "Add or Edit" area. Enter the phone number in the text field of "Number". Select the number type. Optional: Select a contact type and an outgoing identity from the respective drop-down list.

  • Page 52: External Directories

    D785 / D785N User Manual Directories xternal directories Available if provided by your network, your VoIP provider, or another external source. LDAP Enter the necessary data received from your administrator, VoIP provider or other external source in the text fields of the phone‘s web interface > Advanced Settings page > Network tab > LDAP section and click on "Apply"...

  • Page 53: Using The Phone

    D785 / D785N User Manual Using the Phone sing the phone This section describes the functions of the phone with the factory default settings. If your phone was installed and/or set up by someone else, the default settings may have been changed. Please check with that person or company if the phone does not react as described here.

  • Page 54: Using Different Dialing Methods

    D785 / D785N User Manual Using the Phone Using different dialing methods Auto dial When the setting is enabled, the phone will dial the number on the display when the specified number of seconds has elapsed since the last digit was typed.

  • Page 55: Speed Dialing

    Call completion Note: This function depends on whether it is available in your network or not. On Snom phones call completion means that when a called number is busy or not available, you can have your phone call you back as soon as the dialed number is not busy anymore or available again.

  • Page 56: Number Guessing (Auto Completion)

    D785 / D785N User Manual Using the Phone Fig. 3 Fig. 4 • Press to turn off call completion for this call (Fig. 2). • Press if you wish to dial another number while waiting for call completion (Fig. 2). You can now hang up the handset to return to the idle screen (Fig.

  • Page 57: Accepting Calls

    D785 / D785N User Manual Using the Phone ccepting calls Using different audio devices Handset: Pick up the handset. Headset: Press . If the phone is already in headset mode, you can also press the blinking line key. Speakerphone: Press orthe blinking line key.

  • Page 58: Call Waiting

    D785 / D785N User Manual Using the Phone When these prerequisites are met, the status of the monitored extension is indicated by the LED of the function key: ◦ Blinking LED: Incoming call ringing. If the call is not answered, press the key to pick it up;...

  • Page 59: Active Calls

    D785 / D785N User Manual Using the Phone Fig. 5 Fig. 6 When a call is waiting, you have the following options: • Press the blinking line key of the call waiting to put your current call on hold and to accept the second call without knowing who is calling (Fig.

  • Page 60: Holding Multiple Calls

    D785 / D785N User Manual Using the Phone ◦ By the slowly blinking line key. ◦ By the slowly blinking call indication LED. ◦ By the double beep. You can now: ◦ transfer the held call blindly or with prior announcement - see "Transferring calls"...

  • Page 61: Conference

    D785 / D785N User Manual Using the Phone • When the connected call is on-screen, you can transfer it to a third party or terminate it by pressing • When a held call is on-screen, press to connect to it and put the currently connected call on hold.

  • Page 62: Transferring Calls

    D785 / D785N User Manual Using the Phone • Selecting individual participants. ◦ On the conference screen (Fig. 2), press to select the first of the participants of the conference; press again to select the next one of the participants (Fig. 3).
  • Page 63 D785 / D785N User Manual Using the Phone Fig. 1 Fig. 2 • With more than one call. All calls must be on hold. In the below example you have two calls from phone numbers 7781 and 7750 on hold. You want to transfer the call from 7781 to 159.

  • Page 64: Blind Transfer

    D785 / D785N User Manual Using the Phone Blind transfer • Blind transfer of active call 1. With a call on the line (Fig. 1), press . The dial screen will appear. Fig. 1 Fig. 2 2. Dial the number (Fig. 2). You can also select a number from the internal or one of the available external phone directories (see "Calling number from phone directory"...

  • Page 65: Terminating Calls

    D785 / D785N User Manual Using the Phone • Blind transfer of ringing call 1. With a call ringing (Fig. 5), press Fig. 5 2. The dial screen (Fig. 2, above) appears. 3. Enter the number of the third party you intend to transfer the call to and press erminating calls •...

  • Page 66: Call Lists

    D785 / D785N User Manual Using the Phone 2. Press the function key underneath to delete the "Missed" message line (Fig. 2). If there are other status info messages, you may need to use the up/down arrows on the navigation key to select the "Missed" message line.

  • Page 67: Locking And Unlocking The Keyboard

    D785 / D785N User Manual Using the Phone ◦ Press to show the call details of the selected call. Missed calls: To, from, time (and date if not today), total number of missed calls from caller. Received and dialed calls: To, from, time (and date if not today), duration of call.

  • Page 68: Automatically

    D785 / D785N User Manual Using the Phone Automatically There are four options for rejecting incoming calls automatically or to have them forwarded automatically, either always or under certain conditions: • Deny List. Calls from phone numbers on this list will not ring on your phone; callers will hear the busy signal.

  • Page 69: Call Forwarding

    D785 / D785N User Manual Using the Phone all forwarding The phone can be set to forward incoming calls, either always or under certain conditions. The settings can be done on the phone and on the web interface. For further information on using the web interface for these settings, see "Call forwarding"...

  • Page 70: Turning Off Call Forwarding

    D785 / D785N User Manual Using the Phone Press for two seconds to return to the idle screen. Forwarding all calls Forwarding calls when busy Forwarding calls after timeout Turning off call forwarding Forward all Forward when busy Forward after timeout...

  • Page 71: Configuring The Function Keys

    Snom has therefore designed the function keys to be programmable, even the preprogrammed "hard keys" whose default function is printed on them.
  • Page 72 D785 / D785N User Manual Configuring the Function Keys ◦ Context This setting specifies which configured identity will be used when executing the functionality of the key. You may want to use this feature when you have accounts with different providers or when you wish to present different identities to certain destinations.

  • Page 73: Programming The Function Keys

    D785 / D785N User Manual Configuring the Function Keys rogramming the function keys The freely programmable function keys on the phone and on all connected expansion modules can be mapped on the phone and on the phone's web interface. We recommend using the web interface which is faster and more comfortable.

  • Page 74: Settings On The Web Interface

    D785 / D785N User Manual Configuring the Function Keys 6. The Short Text (Fig. 10) is optional. Enter a name or other descriptive text (Fig. 11) and press This is the data displayed on the key's label area on the phone's function key screen (Fig. 12) and on the D7's display, respectively.

  • Page 75: Example 1, Extension Monitoring And Call Pick-Up

    D785 / D785N User Manual Configuring the Function Keys Example 1, Extension monitoring and call pick-up This feature makes it possible to pick up a call ringing on another extension registered at the same registrar, for example when the other extension is busy or when the user is absent. The prerequisites for this function are: ◦...

  • Page 76: Example 2, Extension Monitoring And Call Pick-Up On D7 Expansion Module

    D785 / D785N User Manual Configuring the Function Keys Example 2, Extension monitoring and call pick-up on D7 expansion module • All functions available on the freely programmable LED function keys of the phone are available on the connected D7.

  • Page 77: Example 3, Speed Dialing

    D785 / D785N User Manual Configuring the Function Keys Example 3, Speed dialing Besides using the Speed Dial page on the web interface to program speed dial numbers, you can also put the functionality on the freely programmable function keys with LEDs on the phone or a connected expansion module.

  • Page 78: Example 4, Changing Setting Of Context-Sensitive Key

    D785 / D785N User Manual Configuring the Function Keys Example 4, Changing setting of context-sensitive key You can select a different key event to be available on the four keys under the display when the phone is in idle mode. You cannot change the functions that are available when the phone is active, for example when you are in a call, when the phone is ringing, etc.

  • Page 79: Customizing The Phone Settings

    If you want more information on a web interface setting, click on the radio button with the question mark that you see to the right of each item. It links to a page on Snom’s Wiki with detailed information about that particular item.
  • Page 80 D785 / D785N User Manual Customizing the Phone Settings On the web interface Open the web interface and click on an identity in the menu on the left. The configuration window for that identity will open; it contains four tabs, with the left one, Login, visible in the front. To view SIP, NAT, and RTP pages, click on the respective tab;...

  • Page 81: Assigning Ringtones

    D785 / D785N User Manual Customizing the Phone Settings Assigning ringtones The phone has 10 built-in ringtones that can be assigned to identities, group types, and the contact type "VIP". It is also possible to download a custom melody. When an incoming call to an identity is ringing, the phone will play the ringtone assigned to that identity, unless it is a call from a VIP or from a group with a distinctive ringer of their own.

  • Page 82: Date And Time Formats

    D785 / D785N User Manual Customizing the Phone Settings ate and time formats Date and time formats can be set on the phone and on the web interface. The defaults are US time format and 24-hour clock (Fig. 1 and 2). European date and time formats are shown in Fig. 3 and 4, US date and time formats in Fig.

  • Page 83: Time

    D785 / D785N User Manual Customizing the Phone Settings 3. Press briefly to return to the previous menu or for two seconds to return to the idle screen. • Web interface settings. 1. Open the Preferences page > General Information section > US Date Format. The default is "on".

  • Page 84: Language Settings Of Phone And Web Interface

    D785 / D785N User Manual Customizing the Phone Settings On the phone > Preferences > Date & Time > Time Zone. 1. Press Fig. 1 Fig. 2 ◦ Press to collapse the list to show only selected times zones and/or locations where the phone language is spoken).

  • Page 85: Web Interface Language

    D785 / D785N User Manual Customizing the Phone Settings Setting on the web interface 1. Open Preferences > General Information > Language. 2. Select the language from the drop-down list. 3. Click on Apply and Save. Web interface language 1. Open Preferences > General Information > Web interface language.

  • Page 86: Call Forwarding

    D785 / D785N User Manual Customizing the Phone Settings all forwarding This feature automatically redirects all or certain incoming calls to another phone or a mailbox. Call forwarding is configured for each identity separately. On the web interface, the settings are configured on the Configuration identity (1-12) pages.

  • Page 87: Call Completion

    3. Click on Apply and Save. all completion On Snom phones call completion means that when a called number is busy or not available, your phone will call you back as soon as the dialed number is not busy anymore or available again. The factory default setting is "off".

  • Page 88: Call Waiting

    D785 / D785N User Manual Customizing the Phone Settings all waiting Default setting: When in a call, another call coming in is announced visually in the status line and acoustically by a double beep. See "Call waiting" on page 58 on how to use this feature. Available settings: ◦...

  • Page 89: Hiding My Caller Id

    D785 / D785N User Manual Customizing the Phone Settings 2. Press briefly to return to the Incoming calls menu, press for two seconds to return to the idle screen. Setting on the web interface Call waiting is set independently for each identity.

  • Page 90: Rejecting Anonymous Calls

    D785 / D785N User Manual Customizing the Phone Settings ejecting anonymous calls With this setting you will not receive calls from phones whose number is not shown on your display. Anonymous callers will hear the busy signal. Please note that calls from analog phone connections will, most likely, be received as anonymous calls.

  • Page 91: Speed Dial

    D785 / D785N User Manual Customizing the Phone Settings Setting on the web interface This setting requires administrator mode. 1. Open Advanced Settings page > Behavior tab > Phone Behavior section > Number Guessing. 2. Select the radio button on.
  • Page 92 D785 / D785N User Manual Customizing the Phone Settings...

  • Page 93: Software Update

    Software Update oftware update anual update 1. Open a browser and enter the address http://wiki.snom.com/Firmware. 2. Click on the type of phone to be updated. 3. Click on the firmware version currently running on your phone. 4. Right-click on the link of the firmware version you want to update to.

  • Page 94: Troubleshooting

    D785 / D785N User Manual Troubleshooting roubleshooting eboot 1. Press 2. Select Maintenance and press 3. Select Reboot and press 4. When asked whether to "Reboot?", press 5. Wait for the idle screen to reappear. ard reboot Disconnect the power, wait for 10 seconds, and reconnect. Wait for the idle screen to reappear.

  • Page 95: Contacting Snom Support

    Make sure to delete private and/or security-relevant data like the MAC address, public IP address, etc. races Snom Support may ask you to submit a SIP Trace and/or a PCAP Trace to help them analyze your problem. Performing a SIP Trace 1.
  • Page 96 D785 / D785N User Manual Troubleshooting 4. Click on Reload. 5. Copy the text and submit to Support in whatever form they requested you to use. If it is the public forum, make sure to delete private and/or security-relevant data like the MAC address, public IP address, etc.

  • Page 97: Appendix 1 - Display Symbols And Icons

    Turning DND on and off Contacts list Forwarding all calls (turning on/turning off) Presence signaling on/off Retrieving messages from mailbox Settings menu Directory IP address of phone and Snom's web address Redial (dialed calls) Received calls Missed calls Favorites LDAP Directory Silencing ringer...
  • Page 98 D785 / D785N User Manual Appendix 1 Context-sensitive symbols These are the symbols displayed in the function key line when the phone is active, for example when a call is ringing, when you are dialing, etc. Confirming a selection or an action...

  • Page 99: Display Indications

    D785 / D785N User Manual Appendix 1 isplay indications On activity Outgoing call ringing Incoming call ringing Connected (single connection or conference) Call disconnected/terminated Dialed number is busy Holding call Call being held by other party On idle screen Outgoing identity •...

  • Page 100: Appendix 2 - Status Messages

    D785 / D785N User Manual Appendix 2 ppendix 2 - Status Messages Whenever there is a current message concerning the status of the phone, the function key will be available. Press the function key or, if it not available, > Information > Status Info) to open the Status info screen.

  • Page 101: Appendix 3 - Wireless Module

    The phone has a built-in wireless module that is compatible with Bluetooth v4.0 + EDR, class 2, headsets. Note: Please test any headset you want to use with a Snom phone prior to purchasing the headset. Snom cannot guarantee that any headsets will be compatible with Snom phones.

  • Page 102: Unpairing

    D785 / D785N User Manual Appendix 3 - Wireless Module Fig. 2 Fig. 3 4. When more than one device is listed, select one of them with the up and down arrows on the navigation key . 5. When the headset you wish to pair is highlighted (Fig. 3), put the headset into pairing mode and press the OK key on the phone.

  • Page 103: Reconnecting A Paired Headset

    (Fig. 6), and press the OK key sing a Bluetooth Headset with the Snom Phone Please, also consult the headset‘s manual for more information on how to use it. The headset behavior described in the following description applies to three tested headsets with the firmware on the headsets and the phone at the time.

  • Page 104: Turning On Headset Bt Mode

    D785 / D785N User Manual Appendix 3 - Wireless Module Turning on Headset BT Mode Press the headset key on the phone. The key's LED lights up, indicating that headset mode is now the active audio mode for calls. Additionally, headset mode is indicated by the headset symbol and the letters "BT"...

  • Page 105: Adjusting Headset Volume

    D785 / D785N User Manual Appendix 3 - Wireless Module Adjusting Headset Volume On the phone When the headset is the active audio mode, as indicated by the headset symbol in the status line and by the bright green LED on the headset key, you can use the phone‘s volume key to set the call volume for the headset.
  • Page 106 D785 / D785N User Manual Appendix 3 - Wireless Module Fig. 8 • On the headset: Message or other indication that the microphone is muted. Please, refer to the headset‘s manual for further information.

  • Page 107: Appendix 4 - Wall Mounting

    D785 / D785N User Manual Appendix 4 - Wall mounting ppendix 4 - Wall mounting Not included in the delivery are the two screws (diameter of head between 6 and 9 mm, diameter of body max. 4.5 mm) and two screw anchors/molly bolts/wall plugs appropriate for your type of wall.

  • Page 108: Appendix 5 - Programmable Functions

    (Busy Lamp Field) incoming call ringing on your own extension. These functionalities depend on your PBX; for more information, please check snom's interoperability page and the PBX manual. With Asterisk, generally use this feature rather than extension. Button This is a function key that is connected to your PBX to perform a task specified in the buttons document.
  • Page 109 These functionalities depend on your PBX; for more information, please check snom's interoperability page and the PBX manual. With Asterisk, generally use BLF rather than this function.
  • Page 110 D785 / D785N User Manual Appendix 5 - Programmable functions This function key can be used for regular calls to an extension that is reached via an IVR or auto attendant and a number of voice prompts where the caller has to make a selection by pressing a key after or during the prompt.
  • Page 111 D785 / D785N User Manual Appendix 5 - Programmable functions Presence If supported by your PBX, the LED of this function key will reflect the presence status (ringing, busy, available, etc.) of the extension specified in the "Number" text field. The function key can also be used to dial the extension, usually when the destination signals availability.

  • Page 112: Key Events

    FW versions lower than 8: Phone's IP address, MAC address, and firmware version. FW 8 and higher: Phone's IP address and the URI to Snom Wiki. IP address, MAC address, and firmware version can be found in Settings > 6 Information >...
  • Page 113 D785 / D785N User Manual Appendix 5 - Programmable functions LDAP Directory Allows the user to look up a remote directory while dialing. Once set, this pressed key will open up the Direcory Search window. If LDAP is setup, corresponding matching entries as returned by the sever will be shown.

  • Page 114: Appendix 6 - Gnu General Public License

    Appendix 6 - GNU General Public License COPYRIGHT NOTICE AND WARRANTY We protect your rights with two steps: (1) copyright the software, and (2) offer you this license which gives you legal permission to copy, DISCLAIMER distribute and/or modify the software. Also, for each author‘s protection and ours, we want to make certain that everyone understands that there is no warranty for this free software.
  • Page 115 Appendix 5 the Program itself is interactive but does not normally print such an modify or distribute the Program or its derivative works. These actions announcement, your work based on the Program is not required to are prohibited by law if you do not accept this License. Therefore, print an announcement.) by modifying or distributing the Program (or any work based on the Program), you indicate your acceptance of this License to do so, and...
  • Page 116 If requested by you, the complete corresponding source code of the 11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE Software can be sent by Snom Technology GmbH on a standard data IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY storage medium against the reimbursement of the manufacturing APPLICABLE LAW.
  • Page 117 Tel. +886 2 8751 1120 Fax +44 169 348 7509 Fax +886 2 8751 1130 offi ce.uk@snom.com offi ce.tw@snom.com Your specialist retailer - Ihr Fachhändler - Votre distributeur - Su distribuidor - Il tuo rivenditore: © Snom Technology GmbH v1.01...

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