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Snom D335 User Manual

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IP Phone D335

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  • Page 1 User Manual IP Phone D335...

  • Page 2: Table Of Contents

    TABLE OF CONTENTS Copyright, Trademarks, GPL, Legal Disclaimers ............7 Important information ......................8 Safety instructions ......................... 8 SELV (Safety Extra Low Voltage) compliance .............. 8 Standards conformance ......................8 Product specifications ......................9 Disposal of the device ......................9 Cleaning ............................ 9 Setting up the phone ......................
  • Page 3 Display layout ........................25 In idle mode ........................25 When the phone is active ....................27 SmartLabels ........................27 Settings ...........................28 Phone settings .........................28 Settings available in administrator mode .............29 Settings available in user mode ................30 Display settings .......................31 Adjusting the backlight on the phone's display ...........31 Adjusting display settings for connected D3s ............32 The phone's web interface .....................34 Opening the web interface ..................35...
  • Page 4 External directories ......................48 LDAP ..........................48 Contacts ..........................48 Using the phone ......................50 Making calls ...........................50 Selecting identity for current outgoing call ...............50 Using different audio devices ..................50 Handset ........................50 Headset ........................50 Speakerphone ......................50 Handset or headset and casing speaker ...............50 Using different dialing methods ...................51 Auto dial ........................51 Redialing ........................51...
  • Page 5 Turning off call forwarding ....................68 Turning forwarding of all calls on/off with a function key ........68 Configuring the function keys ..................69 Function keys on Snom phones ..................69 Function key page of phone's web interface ..............71 Programming the function keys ..................73 Function key settings on the phone ................73...
  • Page 6 Setting a PIN to unlock the keyboard ................101 Software update ......................102 Manual update ........................102 Auto provisioning ....................... 103 Snom Secure Redirection and Provisioning Service (SRAPS) ........103 Troubleshooting ......................104 Reboot ..........................104 Hard reboot ......................... 104 Reset to factory values .....................

  • Page 7: Copyright, Trademarks, Gpl, Legal Disclaimers

    Snom therefore disclaims all warranties and liability for the accurateness, completeness, and currentness of the information published, except in the case of intention or gross negligence on the part of Snom or where liability arises due to binding legal provisions.

  • Page 8: Important Information

    Follow the instructions in this manual and other applicable documentation of the device. • If the phone is not supplied with power via an Ethernet cable, use only a power adapter expressly recommended by Snom Technology. Other power supplies may damage or destroy the phone, affect its behavior, or induce noise. •...

  • Page 9: Product Specifications

    Power: Power over Ethernet (PoE), IEEE 802.3af, Class 3. If PoE is not available, one of the following power adapters (not included in delivery) can be ordered separately: ◦ EU: - Snom A6, Phihong model PSM10R-050, Snom PN 00004325 - Ten Pao, model S018BAM0500200, SnomPN 00004393 ◦...

  • Page 10: Setting Up The Phone

    D335 User Manual Setting up the Phone etting up the phone elivery Content Quick Installation Guide D335 AB C DE F GH I J KL M NO PQ RS T UV W XY Z General Public License a » A...

  • Page 11: Attaching For Wall Mounting

    D335 User Manual Setting up the Phone 2. Tilt the footstand towards you and insert the snap-fits on the shorter ends into the holes marked  (Fig. 1 and 2). Attaching for wall mounting See "Appendix 3 - Wall Mounting" on page 115.

  • Page 12: Connecting The Phone

    D335 User Manual Setting up the Phone onnecting the phone Optional If PoE not available - power adapter not Fig. 1 included in delivery Fig. 2 The phone can be operated with Power over Ethernet (PoE) provided via the network cable or, if PoE is not avaible in your network, with the separately available 5V DC power adapter (see "Product...

  • Page 13: Connecting A Headset

    Connecting the headset to the phone via a Bluetooth-compatible adapter. Insert the adapter into the USB port of the phone. See also the Quick Start Guides of the Snom USB BT and the Snom HS BT or the manual of the third-party headset.

  • Page 14: Initializing And Registering The Phone

    For more information, see "Identities/accounts" on page 88. Initialization Snom phones are plug-and-play. Once the phone is connected to your network, it will begin to initialize. Note: Normally the initialization is completely automatic, using DHCP. If the phone...
  • Page 15 D335 User Manual Setting up the Phone Fig. 1 Fig. 2 Fig. 3 ◦ Press , respectively, on the navigation key to move up or down the list one item at a time; press the function key underneath , respectively, to jump to the beginning of the next or the previous time zone.

  • Page 16: What To Do If Initialization And Registration Are Unsuccessful

    What to do if initialization and registration are unsuccessful Your network or your VoIP provider may require more login data than requested by the Snom phone during the initialization and registration process. This data is entered on the web interface of the...

  • Page 17: Correcting The Clock

    See "Identities/accounts" on page 88 for more information. Note: A number of IP telephony service providers and a number of SIP PBXs require settings that are different from Snom’s standard factory settings. Snom’s web page lists numerous providers and PBXs that have been tested for interoperability with our phones and specific settings that may be required.

  • Page 18: Getting To Know Your Phone

    Status information (call forwarding active, passwords not set, missed calls, etc.) or, if no status info, to show phone's IP address and URL to Snom's Wiki Press the function key underneath the display symbol to activate the function, open the list...
  • Page 19 D335 User Manual Getting to Know Your Phone Audio control keys Adjusting the volume ◦ of the ringer when the phone is idle or ringing ◦ of the handset/casing loudspeaker when in a call Toggling between handsfree and handset mode. Press to dial number and accept calls on speakerphone.

  • Page 20: Led Indicators

    D335 User Manual Getting to Know Your Phone ED indicators Call indicator The bright-red LED situated at the top of the display indicates incoming, ongoing, held, and missed calls. It will be: • Blinking rapidly when a call is coming in •...

  • Page 21: Hard Keys

    D335 User Manual Getting to Know Your Phone ard keys Context-sensitive, programmable function keys These function keys can be programmed on the Function Keys page of the phone's web interface with a number of key events; these functions will then be available when the phone is in idle mode. For more information, see "Configuring the function keys"...

  • Page 22: Freely Programmable Function Keys With Leds

    D335 User Manual Getting to Know Your Phone Settings: On the phone's web interface, select the identity. Click the Features tab, then the on radio button for DND, and Apply. When DND is on, you'll see the DND symbol in front of the respective identity; if the identity is the outgoing identity, the symbol also appears in the info bar (Fig.

  • Page 23: Alphanumeric Keypad

    D335 User Manual Getting to Know Your Phone Alphanumeric Keypad Input modes and navigation Activity Current page key setting: Input mode numerals Current audio mode: when dialing Handset Headset Speakerphone Delete character to the left of the cursor Move cursor...
  • Page 24 D335 User Manual Getting to Know Your Phone Letters. When in input modes lower and upper case letters, press the alphanumeric key with the respective letter one, two, three, or four times quickly to type the first, second, third, or fourth letter printed on the key.

  • Page 25: Display Layout

    D335 User Manual Getting to Know Your Phone isplay layout In idle mode Info/status bar Smart Confi gured identities Smart labels labels Function key line Context-sensitive function key symbols Fig. 1 When active Showing SmartLabels Not showing SmartLabels Info/status bar...
  • Page 26 D335 User Manual Getting to Know Your Phone Deleting or temporarily suppressing status messages: ◦ Messages will be deleted automatically when the underlying cause is removed, i.e., call forwarding is turned off, HTTP password is set, etc. ◦ Temporarily suppressing messages: Press , if the button is available, or >...

  • Page 27: When The Phone Is Active

    D335 User Manual Getting to Know Your Phone Function key line The symbols on the buttons in this line depict the functions that can be activated by pressing the function key underneath the respective symbol. See "Appendix 1 - Display Symbols and Icons" on page 107 for a complete list.

  • Page 28: Settings

    D335 User Manual Getting to Know Your Phone each side of the display (Fig. 1). By moving your hand across the motion sensor underneath the display you can increase the size of the SmartLabels from the default "short" display mode (Fig. 2) to "full"...

  • Page 29: Settings Available In Administrator Mode

    D335 User Manual Getting to Know Your Phone Settings available in administrator mode All settings of the phone menu and on the phone's web interface are accessible. 1 Preferences 2 Call Features 3 Identity 4 Network 5 Maintenance Information 1 Select outgoing...

  • Page 30: Settings Available In User Mode

    D335 User Manual Getting to Know Your Phone Settings available in user mode 1 Preferences 2 Call Features 3 Identity 4 Maintenance 5 Information 1 Select outgoing 1 Language 1 Security 1 Status info Call forwarding identity 1 Administrator 2 Date & Time...

  • Page 31: Display Settings

    D335 User Manual Getting to Know Your Phone Display settings Backlight and contrast on the display of the phone and on the displays of any connected expansion modules can be adjusted separately for the times when the phone is active and when the phone is idle.

  • Page 32: Adjusting Display Settings For Connected D3S

    You can also switch from the default line layout of the labels to tile layout. For more information on the module's display layout, please refer to its user manual at https://service.snom.com, Accessories > Expansion Modules. Note: The number of seconds after which the D3 expansion modules will switch from activity to idle backlight is the number set for the phone display's backlight (see "Period of Inactivity"...
  • Page 33 D335 User Manual Getting to Know Your Phone 4. Select Expansion Modules and press 5. Select Appearance and press 6. Select Font size (line layout) or Font size (tile layout), respectively, and press 7. Use the alphanumeric keypad to enter the font size. Press the function key underneath to delete the character to the left of the cursor if you need to correct your input.

  • Page 34: The Phone's Web Interface

    D335 User Manual Getting to Know Your Phone The phone's web interface When the web interface is opened for the first time upon initialization, you will see the Security page. We urge you to set administrator and HTTP passwords to protect your phone. The default administrator password is 0000 (4 zeros);...

  • Page 35: Opening The Web Interface

    D335 User Manual Getting to Know Your Phone ◦ HTTP user name and password. Enter the data in the text fields of the HTTP Server section and click Apply. The default value is blank. User name. Valid values are character strings of letters and numerals, e.g. john or jh24.

  • Page 36: How The Web Interface Works

    D335 User Manual Getting to Know Your Phone How the web interface works The vertical menu on the left side of the window is always the same, no matter which window happens to be open at the time. Available menu items depend on whether the phone is running in user or administrator mode.

  • Page 37: User Mode/Administrator Mode

    Getting to Know Your Phone ser mode/administrator mode Snom phones can be operated in administrator or user mode. In administrator mode, all settings are accessible and can be modified; in user mode, a number of settings are not accessible. The factory default is administrator mode.
  • Page 38 D335 User Manual Getting to Know Your Phone Fig. 1 Fig. 2 To return the phone and its web interface to administrator mode, open the Advanced Settings page, enter the administrator password in Administrator Login and click Apply (Fig. 2). The default password is 0000 (4 x zero).

  • Page 39: Directories

    D335 User Manual Directories irectories irectory The directory is the built-in directory of the phone. It can hold up to 1000 entries. Entries can be added and edited on the phone and on the web interface. Any changes you make on the web interface will not take effect until you click "Save" or on "Apply" and "Save", depending on your firmware version.

  • Page 40: Contact Types

    D335 User Manual Directories Master record (M) Subentry 1 Subentry 2 Number area (N): Individual settings for the master record and each subentry possible. Blue area. Data can be diff erent for each associated phone number. If subentry textfi elds are blank, the data from the master record is displayed.

  • Page 41: Adding/Editing Entries On The Phone

    D335 User Manual Directories Assigning ringtones to contact type VIP and group types 1. Open the phone's web interface and click Preferences in the menu on the left side of the display. 2. Click the General tab. 3. In the Directory Ringtones section, select a ringtone from the respective drop-down menu and click Apply.

  • Page 42: Adding Current Caller

    D335 User Manual Directories 3. Press to view call Details. 4. Press to add the name (if the name was transmitted) and the number to the phone directory. If the name has not been transmitted, the number will be used in its place.

  • Page 43: Deleting An Entry

    D335 User Manual Directories Deleting an entry 1. Press to open the phone's directory. 2. Selecting an entry: Scroll to the entry or enter the first letter of the name. 3. If you want to delete the entry, press (Fig. 1) and continue with step 4, below.

  • Page 44: Adding/Editing Entries On The Web Interface

    D335 User Manual Directories Adding/editing entries on the web interface Click Directory in the menu on the left side. Adding new entry 1. Type data in text fields of Add or Edit Entry. ◦ Number: Type the number exactly as you would dial it, with country and area codes, if necessary, and without parentheses, hyphens, blank spaces.

  • Page 45: Editing An Entry

    D335 User Manual Directories ◦ Birthday. Uses the format set at Preferences > General information > U.S. Date Format (mm/ dd): "On" or "Off". Enter in DD.MM.YR or MM/DD/YR format. Examples: Output when US Date Format setting is Date Input March 5, 1980 5.3.80 or 3/5/1980...
  • Page 46 D335 User Manual Directories Fig. 2 Fig. 3 Enter the phone number in the text field of "Number" (Fig. 3). Select "fixed" from the drop-down menu of "Number type" (Fig. 3). Optional: Select a contact type and an outgoing identity from drop-down lists (Fig. 3).

  • Page 47: Deleting Entry On Web Interface

    D335 User Manual Directories Fig. 6 Deleting entry on web interface • Entry with one phone number. Click in the entry's lines to delete the entry. • Entry with more than one phone number. ◦ Deleting the entry. Click in the line of the master record to delete the name and all associated phone numbers.

  • Page 48: Exporting The Directory

    D335 User Manual Directories 2. If the file has headers, select on to Skip First Line. 3. Click Load. Exporting the directory You can save/export the directory in two formats: tbook.csv (first line) and XML by clicking the respective link.
  • Page 49 D335 User Manual Directories To dial a contact on the phone, enter the first letter of the name you are searching for. Type more letters if the name shown isn‘t the right one, or scroll through the list. Press to dial.

  • Page 50: Using The Phone

    D335 User Manual Using the Phone sing the phone This section describes the functions of the phone with the factory default settings. If your phone was installed and/or set up by someone else, the default settings may have been changed. Please check with that person or company if the phone does not react as described here.

  • Page 51: Using Different Dialing Methods

    D335 User Manual Using the Phone Using different dialing methods Auto dial When the setting is enabled, the phone will dial the number on the display when the specified number of seconds has elapsed since the last digit was typed.

  • Page 52: Speed Dialing

    Call completion This function depends on whether it is available in your network or not. On Snom phones call completion means that when a called number is busy or not available, you can have your phone call you back as soon as the dialed number is not busy anymore or available again.

  • Page 53: Quicklookup (Number Guessing / Auto Completion)

    D335 User Manual Using the Phone 2. Press if you wish to dial another number while waiting for call completion (Fig. 2). You can now hang up the handset to return to the idle screen (Fig. 3); use handset, headset, or speakerphone to dial another number;...

  • Page 54: Accepting Calls

    D335 User Manual Using the Phone ccepting calls Using different audio devices Handset: Pick up the handset. Headset: Press . If the phone is already in headset mode, you can also press the blinking line key. Speakerphone: Press or the blinking line key.

  • Page 55: Call Waiting

    D335 User Manual Using the Phone When these prerequisites are met, the status of the monitored extension is indicated by the LED of the function key: ◦ Blinking LED: Incoming call ringing. If the call is not answered, press the key to pick it up;...
  • Page 56 D335 User Manual Using the Phone Fig. 5 Fig. 6 Fig. 7 When a call is waiting, you have the following options: • Press the blinking line key of the call waiting to put your current call on hold and to accept the second call without knowing who is calling.

  • Page 57: Active Calls

    D335 User Manual Using the Phone ctive calls Hold One call on hold Press to put the ongoing call on hold. Held calls are indicated threefold: ◦ By the text on the display. ◦ By the slowly blinking line key.

  • Page 58: Conference

    D335 User Manual Using the Phone • In Fig. 4–6 there are two calls on hold. Fig. 5 and 6 both show the second held call, in short label display mode (Fig. 5) and in full label display mode (Fig. 6). Press the function keys underneath to show the call not currently on-screen.

  • Page 59: Transferring Calls

    D335 User Manual Using the Phone Fig. 2 Fig. 3 Fig. 4 • Selecting individual participants. ◦ On the conference screen (Fig. 2), press on the navigation key or the function key underneath to select the first of the participants of the conference; press / again to select the next one of the participants (Fig.
  • Page 60 D335 User Manual Using the Phone Fig. 1 Fig. 2 Fig. 3 2. Dial the number you want to transfer the call to and announce the call (Fig. 2). You can also select a number from the internal or one of the available external phone directories (see "Calling number from phone directory"...

  • Page 61: Blind Transfer

    D335 User Manual Using the Phone Blind transfer • Blind transfer of active call 1. With a call on the line (Fig. 9), press . The dial screen will appear. Fig. 9 Fig. 10 2. Dial the number (Fig. 10), or press to select a number from the internal or one of the available external phone directories (see "Calling number from phone directory"...

  • Page 62: Terminating Calls

    D335 User Manual Using the Phone 2. Press . The dial screen appears. 3. Enter the number of the third party you intend to transfer the call to and press . The "Connected" screen with your active call appears. •...

  • Page 63: Call Lists

    D335 User Manual Using the Phone • Turning off the missed call indications (LED and "Missed" message). Use one of the following methods: ◦ View the list of missed calls. ◦ Via the Status info screen. , if available (Fig. 1), or open the Settings menu >...

  • Page 64: Locking And Unlocking The Keyboard

    D335 User Manual Using the Phone - dialed call ◦ Press to dial the number of the selected call. ◦ Press to delete the selected call. ◦ Press to delete the entire list. ◦ Press for three seconds to return to idle screen.

  • Page 65: Rejecting Or Redirecting Incoming Calls

    D335 User Manual Using the Phone Unlocking 1. Press for three seconds. You will be prompted to confirm that you want to unlock the a » A keyboard. 2. Press to confirm. 3. If a PIN for unlocking the keyboard has been set, you will then be prompted to enter the PIN.

  • Page 66: Rejecting Anonymous Calls

    D335 User Manual Using the Phone • Deny List. Calls from phone numbers on this list will not ring on your phone; callers will hear the busy signal. For further information, see "Contact Types" on page 40. • DND - do not disturb mode. All incoming calls are forwarded to the number set in call forwarding when busy;...

  • Page 67: Settings On The Phone And Turning On Call Forwarding

    D335 User Manual Using the Phone interface for these settings, see "Call forwarding" on page 95. Note: Call forwarding is set separately for each configured identity. When the setting is done on the phone, it applies to the identity selected as outgoing identity.

  • Page 68: Turning Off Call Forwarding

    D335 User Manual Using the Phone Type phone number phone number phone number Press Call Forwarding time Type number of seconds Press for two seconds to return to the idle screen. Fig. 6 Fig. 7 Fig. 8 Turning off call forwarding...

  • Page 69: Configuring The Function Keys

    Snom has therefore designed the function keys to be programmable, even the preprogrammed "hard keys" whose default function is printed on them.
  • Page 70 D335 User Manual Configuring the Function Keys other module of the same type is connected to the phone. They are not visible on the function keys page when no expansion module is connected. ◦ Context This setting specifies which configured identity will be used when executing the functionality of the key.

  • Page 71: Function Key Page Of Phone's Web Interface

    D335 User Manual Configuring the Function Keys Fig. 1 Fig. 2 unction key page of phone's web interface The page has two subpages. The key settings are configured on the subpage Key Assignment; the manner in which the SmartLabel keys are shown on the display is configured on the subpage SmartLabel.
  • Page 72 For more information, see "Example 2, Extension monitoring and call pick-up on D3 expansion module" on page 79 and the D3 user manual available at https://service.snom.com, Accessories button, Expansion Modules.

  • Page 73: Programming The Function Keys

    D335 User Manual Configuring the Function Keys Fig. 7 - Function keys of connected D7 expansion module rogramming the function keys The freely programmable function keys on the phone and on all connected expansion modules can be mapped on the phone and on the phone's web interface. We recommend using the web interface which is faster and more comfortable.
  • Page 74 D335 User Manual Configuring the Function Keys Fig. 6 Fig. 7 Fig. 8 5. The default for Context is Active, i.e., all configured identities whose status is "active" (Fig. 6). a. If you want to restrict the functionality to a configured identity, select Context and press b.

  • Page 75: Function Key Settings On The Web Interface

    D335 User Manual Configuring the Function Keys Fig. 15 Fig. 16 11. Select Short Label Mode (Fig. 15) and press 12. Specify the content you want the label to display by scrolling to the respective line (Fig. 16) and pressing to save and return to the Key 17 Function menu (Fig.

  • Page 76: Selected Examples For Function Key Programming

    D335 User Manual Configuring the Function Keys Fig. 2 1. On the phone's web interface, click on Function Keys in the menu on the left. When the page is opened, the Key Assignment page is on-screen, as indicated by the bold font of its tab (Fig. 1). The four types of programmable function keys can be configured on this page.

  • Page 77: Example 1, Extension Monitoring And Call Pick-Up

    D335 User Manual Configuring the Function Keys Example 1, Extension monitoring and call pick-up This feature makes it possible to pick up a call ringing on another extension registered at the same registrar, for example when the other extension is busy or when the user is absent. The prerequisites for this function are: ◦...
  • Page 78 D335 User Manual Configuring the Function Keys Proximity sensor Page key Move hand or object over sensor to switch from default to alternative SmartLabel display mode. See "Display options for SmartLabel keys" on page 83 for more information. A B C...

  • Page 79: Example 2, Extension Monitoring And Call Pick-Up On D3 Expansion Module

    • For information on how to connect the D3 to the phone, as well as on D3 function key and display layout and settings, please see the D3 User Manual at https://service.snom.com, Accessories button, Expansion Modules. 1. On the phone's web interface, click Function Keys in the menu on the left.

  • Page 80: Example 3, Speed Dialing

    D335 User Manual Configuring the Function Keys Example 3, Speed dialing Besides using the Speed Dial page on the web interface to program speed dial numbers, you can also put the functionality on the freely programmable function keys with LEDs on the phone or a connected expansion module.
  • Page 81 D335 User Manual Configuring the Function Keys Proximity sensor Page key Move hand or object over sensor to switch from default to alternative SmartLabel display mode. See "Display options for SmartLabel keys" on page 83 for more information. A B C...

  • Page 82: Example 4, Changing Setting Of Context-Sensitive Key

    D335 User Manual Configuring the Function Keys Example 4, Changing setting of context-sensitive key You can select a different key event to be available on the four keys under the display when the phone is in idle mode. You cannot change the functions that are available when the phone is active, for example when you are in a call, when the phone is ringing, etc.

  • Page 83: Display Options For Smartlabel Keys

    D335 User Manual Configuring the Function Keys isplay options for SmartLabel keys A number of settings control the appearance of the SmartLabels on the display; they can be set on the phone and on the phone's web interface. There are separate settings for the idle screen, call screens, and other screens.
  • Page 84 D335 User Manual Configuring the Function Keys Fig. 1 Fig. 2 5. Select Idle Screen Behavior, Call Screen Behavior, or Other Screen Behavior and press . The bold italic default settings are indicated in in the table. The available options for the three...

  • Page 85: Timer Setting For Returning Display Mode To Default

    D335 User Manual Configuring the Function Keys Fig. 7 Fig. 8 Fig. 9 b. Use the navigation key to select Proximity sensor (Fig. 9). c. Press to save and return to the Screen Behavior menu where the line underneath Alternative display trigger now reads Proximity (Fig. 10).

  • Page 86: Settings On The Web Interface

    D335 User Manual Configuring the Function Keys 2. Select Return to first page (Fig. 14) and press . The preset default is 60 seconds (Fig. 15). Fig. 14 Fig. 15 Fig. 16 3. Select Timer (Fig. 16) and press 4. Enter a different number of seconds between 0 and 1209600 seconds (Fig. 17) on the to save and return to the Return to page 1 menu.
  • Page 87 D335 User Manual Configuring the Function Keys bold italic 3. The default settings are indicated in in the table. The available options for the three different screens are: Idle screen Call screens Other screens Default display mode Short Short Full...

  • Page 88: Customizing The Phone Settings

    If you want more information on a web interface setting, click the radio button with the question mark that you see to the right of each item. It links to a page on Snom’s Wiki with detailed information about that particular item.
  • Page 89 D335 User Manual Customizing the Phone Settings On the web interface Open the web interface and click an identity in the menu on the left. The configuration window for that identity will open; it contains four tabs, with the left one, Login, visible in the front. To view SIP, NAT, and RTP pages, click the respective tab;...

  • Page 90: Assigning Ringtones

    D335 User Manual Customizing the Phone Settings Assigning ringtones The phone has 10 built-in ringtones that can be assigned to identities, group types, and the contact type "VIP". It is also possible to download a custom melody. When an incoming call to an identity is ringing, the phone will play the ringtone assigned to that identity, unless it is a call from a VIP or a group with a distinctive ringer of their own.

  • Page 91: Date And Time Formats

    D335 User Manual Customizing the Phone Settings ate and time formats Date and time formats can be set on the phone and on the web interface. The defaults are U.S. time format and 24-hour clock (Fig. 1 and 2). European date and time formats are shown in Fig. 3 and 4, U.S.

  • Page 92: Time

    D335 User Manual Customizing the Phone Settings • Web interface settings. 1. Open the Preferences page, Appearance tab. The default for the US Date Format setting is on. Select on to have the date shown on the phone's display in "mm/dd/yyyy" format.

  • Page 93: Language Settings Of Phone And Web Interface

    D335 User Manual Customizing the Phone Settings Fig. 1 Fig. 2 ◦ Press to collapse the list to show only selected times zones and/or locations where the phone language is spoken. When the phone language is English, all time zones are shown (Fig.

  • Page 94: Web Interface Language

    D335 User Manual Customizing the Phone Settings 2. Select the language from the drop-down list of the Language setting. 3. Click Apply and Save. Web interface language 1. Open the Preferences page, Audio tab. 2. Select the language from the drop-down list of the Web interface language setting.

  • Page 95: Call Forwarding

    D335 User Manual Customizing the Phone Settings all forwarding This feature automatically redirects all or certain incoming calls to another phone or a mailbox. Call forwarding is configured for each identity separately. On the web interface, the settings are configured on the Configuration identity (1-12) pages. If you set call forwarding on the phone, the settings are applied to the identity selected as the outgoing identity at the time of the configuration;...

  • Page 96: Call Completion

    3. Click Apply and Save. all completion On Snom phones call completion means that when a called number is busy or not available, your phone will call you back as soon as the dialed number is not busy anymore or available again. The factory default setting is "off".

  • Page 97: Call Waiting

    D335 User Manual Customizing the Phone Settings all waiting Default setting: When in a call, another call coming in is announced visually in the status line and acoustically by a double beep. See "Call waiting" on page 55 on how to use this feature. Available settings: ◦...

  • Page 98: Hiding My Caller Id

    D335 User Manual Customizing the Phone Settings Setting on the web interface 1. In the menu on the left, click the identity whose call waiting settings you want to change. 2. Click the SIP tab. The setting Call Waiting Indication is the second to last on the page.

  • Page 99: Rejecting Anonymous Calls

    D335 User Manual Customizing the Phone Settings 3. In the Privacy Settings section select the radio button Hide or Show of the setting Suppress own number (CLIP/CLIR). 4. Click Apply and Save. ejecting anonymous calls With this setting you will not receive calls from phones whose number is not shown on your display.

  • Page 100: Speed Dial

    D335 User Manual Customizing the Phone Settings Setting on the phone 1. Press and select Preferences. 2. Select General. 3. Select QuickLookup. 4. Press to change the setting from yes to no (on / off) and vice versa to enable or disable the function.

  • Page 101: Setting A Pin To Unlock The Keyboard

    D335 User Manual Customizing the Phone Settings For example: You want to be able to speed dial phone number 555-0784 in area code 917 by pressing the key. In conventional notation you might write the number down as (917) 555- 0784.

  • Page 102: Software Update

    The phone must be running in administrator mode. 1. Open a browser and enter the address https://service.snom.com. 2. Klick Firmware in the navigation bar at the top of the page. 3. Click Firmware Update Center in the drop-down list.

  • Page 103: Auto Provisioning

    Secure Redirection and Provisioning Service (SRAPS) If you want to use Snom's Secure Redirection and Provisioning Service (SRAPS), click SRAPS in the Contents menu for more information and the link for signing up.

  • Page 104: Troubleshooting

    For information on how to do the TFTP update, see the how-to article on https://service.snom.com. 1. Open a browser and enter the address https://service.snom.com. 2. Click the FAQ's symbol. 3. In the Contents menu on the left side of the display, click the arrow of FAQ.

  • Page 105: Manual Initialization

    Submitting a ticket If you are a Snom partner, log in to the Snom helpdesk and open a ticket: https://helpdesk.snom. com/support/login. You'll find the instructions here: https://helpdesk.snom.com/support/solutions.

  • Page 106: Traces

    D335 User Manual Troubleshooting races Snom Support may ask you to submit a SIP Trace and/or a PCAP Trace to help them analyze your problem. Performing a SIP Trace 1. Open the phone’s web interface and click SIP Trace in the Status menu on the left side of the display.

  • Page 107: Appendix 1 - Display Symbols And Icons

    DND (inactive/active) Contacts list Forwarding all calls (inactive/active) Presence signaling Voicemail/mailbox (inactive/active) Settings menu Directory IP address of phone and Snom's web address Redial (dialed calls) Received calls Missed calls Favorites LDAP Directory Ringer (active / silenced) Next outgoing ID...
  • Page 108 D335 User Manual Appendix 1 Context-sensitive symbols These are the symbols displayed in the function key line when the phone is active, for example when a call is ringing, when you are dialing, etc.; depending on the firmware version on the phone, the icons may look slightly different.

  • Page 109: Symbols Found In The Info Bar/Status Line

    D335 User Manual Appendix 1 Navigate left (back) to view one of the conference participants Transfer call Transfer call safely Casing speaker (inactive / active) Headset (inactive / active) Microphone (active / muted) ymbols found in the info bar/status line The icons in the info bar/status line at the top of the display screen contain information on the current status of the phone, e.g., which page of the SmartLabels is on-screen, which audio device is being...

  • Page 110: Smartlabel Function Symbols

    D335 User Manual Appendix 1 martLabel function symbols These are the symbols displayed in the SmartLabel area of the programmable function keys P1–P32 when the function key page with the configured key is on-screen. For information on the configuration of the keys see "Configuring the function keys" on page 69.
  • Page 111 D335 User Manual Appendix 1 Contacts / Presence state Delete message Deny all - reject current and all future calls from the number Directory (internal phonebook) Push2Talk DND (turning on/turning off) (red symbol = DND is on) Favorites Forwarding all calls (turning on/turning off)

  • Page 112: Display Indications

    D335 User Manual Appendix 1 isplay indications On activity Outgoing call ringing Incoming call ringing Connected (single connection or conference) Call disconnected/terminated Dialed number is busy Holding call Call being held by other party On idle screen Outgoing identity •...
  • Page 113 D335 User Manual Appendix 1...

  • Page 114: Appendix 2 - Status Messages

    D335 User Manual Appendix 2 ppendix 2 - Status Messages Whenever there is a current message concerning the status of the phone, the function key will be available. Press the function key or, if it not available, > 6 Information > 1 Status Info) to open the "Status info"...

  • Page 115: Appendix 3 - Wall Mounting

    D335 User Manual Appendix 3 ppendix 3 - Wall Mounting The four screws and two screw anchors/molly bolts/wall plugs appropriate for your type of wall are not included in the delivery. Not included in delivery: ø max ø max 8 mm 4,5 mm (0.315")
  • Page 116 D335 User Manual Appendix 3 Fig. 2 Fig. 3 Note: To hold the receiver securely in the upright position, we recommend that you rotate the tab of the cradle 180° so that its tip protrudes slightly above the edge of the cradle (see "Rotating the tab of the cradle"...

  • Page 117: Appendix 4 - Programmable Functions

    (Busy Lamp Field) incoming call ringing on your own extension. These functionalities depend on your PBX; for more information, please check snom's interoperability page and the PBX manual. With Asterisk, generally use this feature rather than extension. Button This is a function key that is connected to your PBX to perform a task specified in the buttons document.
  • Page 118 These functionalities depend on your PBX; for more information, please check snom's interoperability page and the PBX manual. With Asterisk, generally use BLF rather than this function.
  • Page 119 D335 User Manual Appendix 4 This function key can be used for regular calls to an extension that is reached via an IVR or auto attendant and a number of voice prompts where the caller has to make a selection by pressing a key after or during the prompt. If you know which keys need to be pressed in which order in order to reach the desired extension, the entire process can be automated and considerably speeded up.
  • Page 120 D335 User Manual Appendix 4 Presence If supported by your PBX, the LED of this function key will reflect the presence status (ringing, busy, available, etc.) of the extension specified in the "Number" text field. The function key can also be used to dial the extension, usually when the destination signals availability.

  • Page 121: Key Events

    FW versions lower than 8: Phone's IP address, MAC address, and firmware version. FW 8 and higher: Phone's IP address and the URI to Snom Wiki. IP address, MAC address, and firmware version can be found in Settings > 6 Information >...
  • Page 122 D335 User Manual Appendix 4 LDAP Directory Allows the user to look up a remote directory while dialing. Once set, this pressed key will open up the Direcory Search window. If LDAP is setup, corresponding matching entries as returned by the sever will be shown. If LDAP is not used and and presence_ lookup_number setting is turned on, the contact matches will be shown.

  • Page 123: Appendix 5 - Gnu General Public License

    Appendix 5 - GNU General Public License COPYRIGHT NOTICE AND WARRANTY We protect your rights with two steps: (1) copyright the software, and (2) offer you this license which gives you legal permission to copy, DISCLAIMER distribute and/or modify the software. Also, for each author‘s protection and ours, we want to make certain that everyone understands that there is no warranty for this free software.
  • Page 124 Appendix 5 the Program itself is interactive but does not normally print such an modify or distribute the Program or its derivative works. These actions announcement, your work based on the Program is not required to are prohibited by law if you do not accept this License. Therefore, print an announcement.) by modifying or distributing the Program (or any work based on the Program), you indicate your acceptance of this License to do so, and...
  • Page 125 If requested by you, the complete corresponding source code of the 11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE Software can be sent by Snom Technology GmbH on a standard data IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY storage medium against the reimbursement of the manufacturing APPLICABLE LAW.
  • Page 126 Tel. +886 2 8751 1120 Fax +44 169 348 7509 Fax +886 2 8751 1130 offi ce.uk@snom.com offi ce.tw@snom.com Your specialist retailer - Ihr Fachhändler - Votre distributeur - Su distribuidor - Il tuo rivenditore: © 2020 Snom Technology GmbH v1.01...

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