Problem Solving; Troubleshooting - Crestron Isys TPS-3100L Operation Manual

®
Crestron Isys TPS-3100L

Problem Solving

Operations Guide – DOC. 6291
6.4" Lectern/Wall Mounted Touchpanel

Troubleshooting

The table after this paragraph provides corrective action for possible trouble
situations. If further assistance is required, please contact a Crestron customer
service representative.
TPS-3100L Touchpanel Troubleshooting
TROUBLE POSSIBLE CAUSE(S)
Touchpanel Touchpanel is not
does not communicating with the
function. network.
Touchpanel is not
receiving network power.
Touchpanel is not
receiving power from a
Crestron power source.
Touchpanel is incorrectly
calibrated.
Touchpanel Incorrect network wiring.
is not
responding.
Touchpanel Cresnet ID is
not set to match the Net
ID in the SIMPL program.
Touchpanel Cresnet ID is
not unique, two or more
units share the same ID.
Touchpanel Standby timeout has
display is elapsed.
dark.
Screen brightness is
improperly set.
Unexpected Touchpanel is incorrectly
response calibrated.
from the
touchpanel.
(continued on next page)
6.4 Inch Lectern/Wall Mount Touchpanel: Crestron Isys® TPS-3100L • 41
CORRECTIVE ACTION
Use Viewport (via SIMPL
Windows or VT Pro-e) to poll the
network. Verify network
connection to the touchpanel.
Confirm that power is supplied to
the network.
Use a Crestron control system or
an approved Crestron power
supply.
Enter "SETUP MODE" or use
Viewport to put touchpanel into
calibrate mode and recalibrate.
Touch the screen to remove the
message and verify correct wiring
to all connectors.
Touch the screen to remove the
message and enter Viewport (via
SIMPL Windows or VT Pro-e) to
poll the network. Verify that the
Cresnet ID for the touchpanel is
properly set to match the Net ID
in the SIMPL program.
Enter Viewport (via SIMPL
Windows or VT Pro-e) to poll the
network and verify that each ID is
used only once.
Touch the screen to reactivate.
Enter "SETUP MODE" and alter
screen brightness from the setup
menu.
Enter "SETUP MODE" or use
Viewport to put touchpanel into
calibrate mode and recalibrate.