Problem Solving - Crestron QM-FTCC Operations & Installation Manual

FlipTop Computer Center

Problem Solving

52 • FlipTop Computer Center: QM-FTCC
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
QM-FTCC Troubleshooting
TROUBLE POSSIBLE
CAUSE(S)
QM-FTCC not Net ID is not correct.
functioning.
Net ID is not set to match
the Net ID specified in
SIMPL Windows.
Net ID is the same as
another device's Net ID.
PWR LED
Not receiving power.
does not
illuminate.
No video Incorrect cable
output connection.
displayed.
Wrong source Wrong SystemBuilder or
or video SIMPL Windows programs.
displayed.
SystemBuilder project not
set up correctly.
Video from Incorrect cable
RGB source is connections.
garbled or no
output.
Signal skew due to cable
length or unequal pair
length.
Poor RGB or Incorrect peak and/or boost
video image setting.
quality.
Hum on audio Grounding problem.
and/or mic.
Intermittent or Incorrect peak setting.
no audio/mic
output.
Microphone Microphone requires
does not phantom power or cannot
produce use phantom power.
sound.
Incorrect gain, gating
level, attack time or decay
time settings.
Incorrect volume and/or
mixer settings on
QM-RMCRX-BA.
Continued on the following page
Crestron QM-FTCC
CORRECTIVE ACTION
Verify the Net ID In Toolbox.
Verify SIMPL Windows program for
setting Net ID.
Assign a different Net ID.
Verify that Cresnet is properly
attached.
Verify RGB, video, S-video output
cable connection.
Verify QM input cable connection is
secure.
Verify and upload correct programs.
Verify proper video set up for each
video input.
Verify 15-pin output cable
connection. Verify QM input cable
connections.
Verify maximum QM cable length
and compensation for skew.
Adjust SystemBuilder peak or boost
controls until image quality is
improved.
Refer to ground wire connection
instructions on page 22.
Adjust SystemBuilder peak control
until audio is restored.
Enable or disable phantom power
as necessary using controls
created in the SystemBuilder
project.
Adjust gain, gating level, attack
time, or decay time settings as
required.
Adjust volume and/or mixer
settings on QM-RMCRX-BA as
required.
Operations & Installation Guide - DOC. 6313A