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Crestron Isys G-Series TPS-15G-QM Operation Manual

Isys g-series touchpanels with quickmedia transport technology
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Summary of Contents for Crestron Isys G-Series TPS-15G-QM

  • Page 1 Crestron TPS-12G/15G/17G-QM ® Isys G-Series Touchpanels with ® QuickMedia Transport Technology Operations Guide...
  • Page 2 This document was prepared and written by the Technical Documentation department at: Crestron Electronics, Inc. 15 Volvo Drive Rockleigh, NJ 07647 1-888-CRESTRON All brand names, product names and trademarks are the property of their respective owners. ©2009 Crestron Electronics, Inc.

  • Page 3: Table Of Contents

    Crestron TPS-12G/15G/17G-QM Contents ® Isys G-Series Touchpanels: TPS-12G/15G/17G-QM Introduction ... 1 Features and Functions ... 2 Applications... 5 Internal Block Diagram ... 6 Specifications ... 7 Physical Description... 10 Industry Compliance ... 19 Setup ... 20 Network Wiring... 20 QuickMedia Wiring... 20 Identity Code ...

  • Page 5: Isys ® G-Series Touchpanels: Tps-12G/15G/17G-Qm

    Crestron TPS-12G/15G/17G-QM ® Isys G-Series Touchpanels: TPS-12G/15G/17G-QM Introduction For simplicity within this guide, the Crestron referred to as TPS-12G/15G/17G-QM, except where noted. Crestron Isys G-Series touchpanels deliver a higher level of performance with dual window video, RGB and HDTV display to meet the demands of today’s sophisticated control and automation applications.

  • Page 6: Features And Functions

    Isys G-Series Touchpanels Features and Functions * One or more QuickMedia devices are required to facilitate the input and output of audio, video and Isys Isys power and beauty are infused throughout the entire Crestron touchpanel lineup. Under the hood, the TPS-12G/15G/17G-QM offers vibrant 24-bit color depth with 8-bit alpha channel transparency to produce incredible 3D graphics using DNav dynamic menu objects, dynamic graphics and text, animations, multimode objects and PGN translucency, all with astonishing speed.
  • Page 7 Crestron TPS-12G/15G/17G-QM Touch-the-PC Crestron exclusive “Touch-the-PC” technology allows real-time touchpanel navigation of any Windows PC through a direct high-speed serial connection. Interactive Annotation Built-in annotation capability allows presenters to write or draw over computer and video images right on the touchscreen using a finger, stylus or mouse. Moving images can also be frozen onscreen to allow annotation over a still picture.
  • Page 8 ® Isys G-Series Touchpanels Crestron TPS-12G/15G/17G-QM Functional Tiltcase Design The stylish tiltcase housing allows smooth tilt adjustment from 45 to 90 degrees and features an integral cable strain relief system and rear cover to secure and hide the connections at the back of the touchpanel. Five backlit pushbuttons are also provided, allowing for quick access to commonly used functions.

  • Page 9: Applications

    Crestron TPS-12G/15G/17G-QM Applications The following diagram shows a TPS-12G/15G/17G-QM in a lecture hall application. TPS-12G/15G/17G-QM in a Lecture Hall Application (TPS-15G-QM Shown) For more information on this and other QM applications, refer to the latest revision of the Crestron MediaManager Applications Guide (Doc. 6244), which is available from the Crestron website (www.crestron.com/manuals).

  • Page 10: Internal Block Diagram

    ® Isys G-Series Touchpanels Crestron TPS-12G/15G/17G-QM Internal Block Diagram The following diagram represents the switching abilities of the TPS-12G/15G/17G-QM. The diagram depicts the video, audio and connectivity paths available. Internal Block Diagram of the TPS-12G/15G/17G-QM ® 6 • Isys G-Series Touchpanels: TPS-12G/15G/17G-QM Operations Guide –...

  • Page 11: Specifications

    Crestron TPS-12G/15G/17G-QM Specifications Specifications for the TPS-12G/15G/17G-QM are listed in the following table. TPS-12G/15G/17G-QM Specifications (Continued on following page) Operations Guide – DOC. 6415B SPECIFICATION Touchscreen Display Display Type TFT active matrix color LCD Size TPS-12G-QM: 12 inch (30.5 cm) diagonal TPS-15G-QM: 15 inch (38.1 cm) diagonal TPS-17G-QM: 17 inch (43.2 cm) diagonal Aspect Ratio...
  • Page 12 Isys G-Series Touchpanels TPS-12G/15G/17G-QM Specifications (Continued) (Continued on following page) ® 8 • Isys G-Series Touchpanels: TPS-12G/15G/17G-QM Crestron TPS-12G/15G/17G-QM SPECIFICATION Video/RGB Signal Types RGB and auto-detecting composite, S-video or component video Formats SDTV 480i (NTSC) & 576i (PAL), EDTV 480p & 576p, HDTV 720p &...
  • Page 13 Crestron TPS-12G/15G/17G-QM TPS-12G/15G/17G-QM Specifications (Continued) 1. Applies to part number 6500247 only. 2. One or more QuickMedia devices are required to facilitate the input and output of audio, video and 3. The TPS-17G-QM should be powered by the supply included with the touchpanel. 4.

  • Page 14: Physical Description

    ® Isys G-Series Touchpanels Crestron TPS-12G/15G/17G-QM Physical Description This section provides information on the connections, controls and indicators available on your TPS-12G/15G/17G-QM. TPS-12G-QM Physical View ® 10 • Isys G-Series Touchpanels: TPS-12G/15G/17G-QM Operations Guide – DOC. 6415B...
  • Page 15 Crestron TPS-12G/15G/17G-QM TPS-15G-QM Physical View TPS-17G-QM Physical View Operations Guide – DOC. 6415B Isys G-Series Touchpanels ® G-Series Touchpanels: TPS-12G/15G/17G-QM • 11 Isys...
  • Page 16 Isys G-Series Touchpanels NOTE: In the following illustrations, numbers separated by a diagonal or horizontal line represent differing dimensions between the TPS-12G-QM and TPS-15G-QM (or TPS-12G-QM, TPS-15G-QM and TPS-17G-QM) units. TPS-12G/15G-QM Overall Dimensions (Front View) TPS-17G-QM Overall Dimensions (Front View) ®...
  • Page 17 Crestron TPS-12G/15G/17G-QM TPS-12G/15G/17G-QM Overall Dimensions (Side View) NOTE: The TPS-12G/15G/17G touchpanels share an identical base unit. (25.65 cm) Operations Guide – DOC. 6415B 12.45 in (31.62 cm) 14.17 in (36.00 cm) 14.17 in (36.00 cm) 13.75 in (34.91 cm) (18.80 cm) 10.10 in ®...
  • Page 18 ® Isys G-Series Touchpanels Crestron TPS-12G/15G/17G-QM TPS-12G/15G/17G-QM Buttons TPS-12G/15G/17G-QM Connectors ® 14 • Isys G-Series Touchpanels: TPS-12G/15G/17G-QM Operations Guide – DOC. 6415B...
  • Page 19 Crestron TPS-12G/15G/17G-QM Connectors, Controls & Indicators (Continued on following page) Operations Guide – DOC. 6415B CONNECTORS CONTROLS & INDICATORS BUTTONS (4) Backlit “hard key” buttons, programmable (1) Backlit hard reset button, reboots the touchpanel HEADPHONES (1) 3.5 mm TRS mini phone jack; Output power: 12 mW per channel;...
  • Page 20 Isys G-Series Touchpanels Connectors, Controls & Indicators (Continued) (Continued on following page) ® 16 • Isys G-Series Touchpanels: TPS-12G/15G/17G-QM Crestron TPS-12G/15G/17G-QM CONNECTORS CONTROLS & INDICATORS 4, 5 24 VDC (1) 2.1 mm barrel DC power jack, 24 Volt DC power input Four-position terminal block connector, Cresnet slave port;...
  • Page 21 Crestron TPS-12G/15G/17G-QM Connectors, Controls & Indicators (Continued) 1. An interface connector for the NET port is provided with the unit. 2. Refer to “Pushbutton Programming” on page 55 for details. For reset, press and hold button for 10 3. Plugging in headphones will mute the built-in speakers. Operations Guide –...
  • Page 22 Isys G-Series Touchpanels 4. The TPS-12G-QM can be powered via the 24 VDC jack or the NET port. Be sure to use a Crestron 5. This port not used by the TPS-15G-QM, which instead, must be powered via Cresnet connector only, 6.

  • Page 23: Industry Compliance

    Crestron TPS-12G/15G/17G-QM Industry Compliance As of the date of manufacture the TPS-12G/15G/17G-QM has been tested and found to comply with specifications for CE marking and standards per EMC and Radiocommunications Compliance Labelling. Federal Communications Commission (FCC) Compliance Statement This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference and (2) this device must accept any interference received, including interference that may cause undesired operation.

  • Page 24: Setup

    Isys G-Series Touchpanels Setup Network Wiring When wiring the network, consider the following: Cresnet For networks with 20 or more devices, use a Cresnet Hub/Repeater (CNXHUB) to maintain signal quality. For more details, refer to “Check Network Wiring” which starts on page 60. Ethernet The TPS-12G/15G/17G-QM can also use high-speed Ethernet for communications between the device and a control system, computer, digital media server and other...
  • Page 25 Crestron TPS-12G/15G/17G-QM NOTE: Do not untwist the two wires in a single pair for more than 1/3-1/2” (0.84-1.27 cm) when making a connection. The twists are critical to canceling out interference between the wires. The aggregate cable length of a signal path originating at a QM transmitter and terminating at the TPS-12G/15G/17G-QM must not exceed 450 feet (137 meters).
  • Page 26 Isys G-Series Touchpanels QM Network Topology Origination Points QM-TX QM-FTDC QM-WMC The TPS-12G/15G/17G-QM is not a switcher, but a transmitter/endpoint. Therefore, even when designated as the endpoint from two midpoint switchers, the QM output of the TPS-12G/15G/17G-QM can become another transmitter sending RGB video at the touchpanel’s native resolution and aspect ratio.

  • Page 27: Identity Code

    Crestron TPS-12G/15G/17G-QM Identity Code Net ID The Net ID of the TPS-12G/15G/17G-QM has been factory set to 03. The Net IDs of multiple TPS-12G/15G/17G-QM devices in the same system must be unique. The NET ID is set using the internal setup menu (refer to “Interface Menu” on page 28). Net ID may also be set from a personal computer (PC) via the Crestron Toolbox™...

  • Page 28: Calibration Menu

    ® Isys G-Series Touchpanels Crestron TPS-12G/15G/17G-QM MAIN MENU Calibration Menu CALIBRATION MENU Touch Perform Calibration. The message “Touch Upper Left” appears centered on the panel with a cross hair in the upper left corner. Touch the center of the cross hair in the corner of the screen to initiate calibration.

  • Page 29: Setup Menu

    Crestron TPS-12G/15G/17G-QM hair in the corner of the screen. A final message, “Touch Lower Right”, appears with a cross hair in the correct corner. Touch the center of the cross hair in the corner of the screen to conclude calibration and return to the CALIBRATION MENU. NOTE: When touching the screen during calibration, be as accurate as possible.
  • Page 30 ® Isys G-Series Touchpanels Crestron TPS-12G/15G/17G-QM controls allow you to select the speed at which screen and backlight levels change when you select a different screen or backlight brightness. Touch Return to go back to the SETUP MENU. ADVANCED OPTIONS MENU Touch Graphics Options to enter the GRAPHICS MENU.
  • Page 31 Crestron TPS-12G/15G/17G-QM The GRAPHICS MENU provides controls for Dynamic Graphics Loading Icon Position and for hiding the loading icon. There are also Page Flips use Backbuffer Enable and Disable buttons. When enabled, new pages are drawn in the backbuffer and displayed when fully drawn. When disabled, new pages will be drawn on the screen from top to bottom.
  • Page 32 ® Isys G-Series Touchpanels Crestron TPS-12G/15G/17G-QM Key Backlight Settings The Key Backlight Settings menu provides – and + controls to adjust Current Key Backlight Level, High Brightness Level, Medium Brightness Level and Low Brightness Level. The Press To Trigger Level Now buttons allow for immediate setting of key brightness level to HIGH, MEDIUM or LOW.
  • Page 33 Crestron TPS-12G/15G/17G-QM INTERFACE MENU Two buttons adjacent to the hexadecimal display, DOWN and UP, decrease and increase the Net ID by one, respectively. The four buttons at the bottom define how the RS-232 port can be used; as a console port (i.e.
  • Page 34 ® Isys G-Series Touchpanels Crestron TPS-12G/15G/17G-QM Ethernet Setup Menu Touching the Ethernet button on the SETUP MENU displays the ETHERNET SETUP MENU. This menu provides information on the Current IP Address and Ethernet link status, along with buttons for DHCP Enable and Disable and, when DHCP is disabled, Static IP Options.
  • Page 35 Crestron TPS-12G/15G/17G-QM ETHERNET SETUP MENU (DHCP Disabled) Each of the Static IP Options has its own menu, as shown in the illustrations below and on the following page. ETHERNET STATIC IP SETTINGS Operations Guide – DOC. 6415B Isys G-Series Touchpanels ®...
  • Page 36 ® Isys G-Series Touchpanels Crestron TPS-12G/15G/17G-QM ETHERNET DNS SETTINGS ETHERNET WINS SETTINGS ® 32 • Isys G-Series Touchpanels: TPS-12G/15G/17G-QM Operations Guide – DOC. 6415B...
  • Page 37 Crestron TPS-12G/15G/17G-QM RS-232 Menu The touchpanel allows for one of four RS-232 communication modes: For convenience the RS-232 MENU also permits the selection of the RS-232 communication options Baud Rate, Data Bits, Stop Bits, Parity, RTS On/Off and XON-XOFF On/Off. Touch the communication option to select communication parameters and then touch Save and Return to save the RS-232 settings and go back to the SETUP MENU.
  • Page 38 Isys G-Series Touchpanels General Audio Setup To open the GENERAL AUDIO SETUP menu touch Audio on the SETUP MENU. The GENERAL AUDIO SETUP menu offers a series of buttons that adjust the volume level as indicated by the gauges. Speaker Volume, Key Click Volume, WAV Volume and Headphone Volume are independently adjustable.
  • Page 39 Crestron TPS-12G/15G/17G-QM General Audio Setup Details (Continued) To open the QM AUDIO INPUT SETUP menu, touch QM Inputs on the GENERAL AUDIO SETUP menu. The QM AUDIO INPUT SETUP menu offers controls for Prog Volume, Mic1 Volume and Mic2 Volume for both QM Audio 1 and QM Audio 2 inputs.
  • Page 40 Isys G-Series Touchpanels QM AUDIO INPUT SETUP Refer to the following table for additional QM AUDIO INPUT SETUP menu details. QM Audio Input Setup Details To open the QM AUDIO OUTPUT SETUP menu, touch QM Output on the GENERAL AUDIO SETUP menu. The QM AUDIO OUTPUT SETUP menu offers controls for Program Gain, Transmit QM ID and a four-band Speech EQ Trims equalizer.
  • Page 41 Crestron TPS-12G/15G/17G-QM QM AUDIO OUTPUT SETUP Refer to the following table for additional QM AUDIO OUTPUT SETUP menu details. QM Audio Output Setup Details * Auto compensation automatically recalls microphone EQ settings, source compensation settings and Operations Guide – DOC. 6415B QM AUDIO OUTPUT SETUP SCREEN...
  • Page 42 Isys G-Series Touchpanels QM Setup To open the QM SETUP menu, touch QM on the SETUP MENU. The QM SETUP menu offers controls for selecting QM Audio Input, QM Setup channels and video type for each QM Setup channel. After these parameters have been set, touch Return to go back to the SETUP MENU.
  • Page 43 Crestron TPS-12G/15G/17G-QM QM Setup Details (Continued) To open the QM 1 SETUP menu, touch Setup QM 1 on the QM SETUP menu. The QM 1 SETUP menu offers controls for Peak, Boost, Skew Red, Skew Green and Skew Blue in Video, S-Video, Component and RGB modes. After QM 1 parameters have been set, touch Return to go back to the QM SETUP menu.
  • Page 44 Isys G-Series Touchpanels QM 1 Setup Details * Up to 255 preset locations are available to store settings for peak, boost and skew. In QM systems ® 40 • Isys G-Series Touchpanels: TPS-12G/15G/17G-QM Crestron TPS-12G/15G/17G-QM QM 1 SETUP SCREEN CONTROL Auto Turns off auto compensation.

  • Page 45: Video Setup

    Crestron TPS-12G/15G/17G-QM Video Setup These touchpanels can display two fully scalable and movable, full motion video windows, each supporting standard video, HDTV and high-resolution RGB signals from external AV and computer sources. These units use auto-detect for composite, S-video or component RGBHV. They support SDTV (NTSC and PAL), EDTV, HDTV and RGB (VGA) up to UXGA (1600 x 1200).
  • Page 46 Isys G-Series Touchpanels Video Setup Details (Continued) The following screen is displayed when Video, S-Video or Component are selected. VIDEO 1 SETUP (Video, S-Video and Component) The video menu for RGB controls consists of size and position (shown) and color controls for Brightness, Contrast, Saturation and Hue when RGB Color is touched.
  • Page 47 Crestron TPS-12G/15G/17G-QM VIDEO 1 SETUP (RGB Size & Position shown) Refer to the following table for additional VIDEO 1 SETUP details. Video 1 Setup Details – Video, S-Video, Component and RGB (Continued on following page) Operations Guide – DOC. 6415B VIDEO 1 SETUP SCREEN CONTROLS...
  • Page 48 Isys G-Series Touchpanels Video 1 Setup Details – Video, S-Video, Component and RGB (Continued) ® 44 • Isys G-Series Touchpanels: TPS-12G/15G/17G-QM Crestron TPS-12G/15G/17G-QM VIDEO 1 SETUP SCREEN CONTROLS Color Control (Continued) 1, 2 Blue Adjusts the amount of blue in the video signal. Available when the RGB Color button is selected.

  • Page 49: Hardware Hookup

    Crestron TPS-12G/15G/17G-QM Diagnostics Menu Touch Diagnostics on the MAIN MENU to access the DIAGNOSTICS MENU, which contains controls for diagnostic tools. The diagnostic tools should only be used under supervision from a Crestron customer service representative during telephone support. The options available from the DIAGNOSTICS MENU are numeric in nature and their interpretation is beyond the scope of this manual.
  • Page 50 Isys G-Series Touchpanels Hardware Connections for the TPS-12G/15G/17G-QM AC POWER PACK HEADPHONES GROUND RS-232: TO COMPUTER OR OTHER RS-232 DEVICE LAN: 10BASE-T/100BASE-TX HIGH SPEED ETHERNET TO LAN NET*: TO CONTROL SYSTEM AND OTHER CRESNET DEVICES For the TPS-17G-QM only, an interface module (TPS-17G-QM/-L-IMC) is included. Refer to the latest revision of the TPS-17G-QM/-L-IMC Power Interface Module guide (Doc.

  • Page 51: Cable Management

    Crestron TPS-12G/15G/17G-QM NOTE: Crestron recommends an independent power supply for the touchpanel. QM-TX QuickMedia Transmitter The QM-TX QuickMedia Transmitter can be used to connect a video or audio source to a QuickMedia network without a locally available QM transmitter (such as the QM-WMC).

  • Page 52: Tilt Angle Tension Adjustment

    ® Isys G-Series Touchpanels Crestron TPS-12G/15G/17G-QM Tilt Angle Tension Adjustment Use a 5/32 inch socket (not included) with a hex drive key (Allen wrench) to increase or decrease pivot tension at the base of the touchscreen. Turning the key clockwise increases tension, counterclockwise decreases tension. Tension Adjustment Screw Tilt Tension Adjustment Use a 5/32"...

  • Page 53: Programming Software

    Crestron TPS-12G/15G/17G-QM Programming Software Have a question or comment about Crestron software? Answers to frequently asked questions (FAQs) can be viewed in the Online Help section of the Crestron website. To post a question or view questions you have submitted to Crestron’s True Blue Support, log in at http://support.crestron.com. First-time users will need to establish a user account.
  • Page 54 Isys G-Series Touchpanels Locating the TPS-12G/15G/17G-QM(Cresnet) in the Device Library Locating the TPS-12G/15G/17G-QM(Ethernet) in the Device Library ® 50 • Isys G-Series Touchpanels: TPS-12G/15G/17G-QM Crestron TPS-12G/15G/17G-QM • To incorporate the TPS-12G/15G/17G-QM (Ethernet) into the system, drag the TPS-12G/15G/17G-QM from the Touchpanels | Touchpanels (Ethernet) folder of the Device Library and drop it in the System Views.
  • Page 55 Crestron TPS-12G/15G/17G-QM NOTE: There is both an Ethernet device in Slot 8 and a Cresnet device in Slot 9 of the following illustration. It is possible to have both types of device attached to a control system so long as the control system has either a built-in or expansion Ethernet interface.

  • Page 56: Programming With Visiontools Pro-E

    Isys G-Series Touchpanels “TPS-17G-QM (Ethernet) Device Settings” Window (Same as window for TPS-12G-QM and TPS-15G-QM) Program Manager Program Manager is the view where programmers “program” a Crestron control system by assigning signals to symbols. The symbol can be viewed by double clicking on the icon or dragging it into Detail View.
  • Page 57 Crestron TPS-12G/15G/17G-QM only accept the following WAV file format: PCM, 8-bit, 8 kHz, mono. For more information about how to use Sound Recorder, refer to its User’s Guide and extensive help information provided with the software. Also refer to the help file in VT Pro-e to learn how to use its audio tool, Sound Manager, to attach WAV files to a touchpanel project.
  • Page 58 Isys G-Series Touchpanels 32-bit graphics to a minimum (e.g. for a family photo, etc.), you can create a sophisticated project that will fit in the memory space provided and have the touchpanel remain very responsive. Relationship of Bits to Colors When creating a VisionTools Pro-e project you can elect to compress and reduce the image size in the “Page Properties”...

  • Page 59: Example Program

    Crestron TPS-12G/15G/17G-QM Pushbutton Programming Four of the buttons can be programmed to access any frequently used command. Each button has a permanently fixed digital join number. The sequence of digital join numbers is (left to right) 1 through 4. Refer to the following illustration for their assigned join numbers.

  • Page 60: Uploading And Upgrading

    Isys G-Series Touchpanels Uploading and Upgrading Crestron recommends using the latest programming software and that each device contains the latest firmware to take advantage of the most recently released features. However, before attempting to upload or upgrade it is necessary to establish communication.

  • Page 61: Programs, Projects And Firmware

    Crestron TPS-12G/15G/17G-QM TCP/IP NOTE: Required for operation with a Crestron control system. Ethernet Communication Programs, Projects and Firmware Program, project or firmware files may be distributed from programmers to installers or from Crestron to dealers. Firmware upgrades are available from the Crestron website as new features are developed after product releases.

  • Page 62: Program Checks

    Isys G-Series Touchpanels Program Checks Actions that can be performed on the TPS-12G/15G/17G-QM vary depending on whether it is connected via Cresnet or Ethernet. Cresnet Connections For Cresnet connections, display the network device tree (Tools | Network Device Tree) to show all network devices connected to the control system. Right-click on the TPS-12G/15G/17G-QM to display actions that can be performed on the TPS-12G/15G/17G-QM.

  • Page 63: Problem Solving

    Crestron TPS-12G/15G/17G-QM Problem Solving Troubleshooting The following table provides corrective action for possible trouble situations. If further assistance is required, please contact a Crestron customer service representative. TPS-12G/15G/17G-QM Troubleshooting (Continued on following page) Operations Guide – DOC. 6415B TROUBLE POSSIBLE CAUSE(S) TPS-12G/15G/17G-QM TPS-12G/15G/17G-QM...

  • Page 64: Check Network Wiring

    Isys G-Series Touchpanels TPS-12G/15G/17G-QM Troubleshooting (Continued) Check Network Wiring Use the Right Wire In order to ensure optimum performance over the full range of your installation topology, Crestron Certified Wire and only Crestron Certified Wire may be used. Failure to do so may incur additional charges if support is required to identify performance deficiencies because of using improper wire.

  • Page 65: Reference Documents

    Crestron TPS-12G/15G/17G-QM chain. If the unit is home-run from a Crestron system power supply network port, the Cresnet power usage of that unit is the Cresnet power usage of the entire run. The wire gauge and the Cresnet power usage of the run should be used in the following equation to calculate the cable length value on the equation’s left side.

  • Page 66: Further Inquiries

    ® Isys G-Series Touchpanels Crestron TPS-12G/15G/17G-QM Further Inquiries If you cannot locate specific information or have questions after reviewing this guide, please take advantage of Crestron's award winning customer service team by calling Crestron at 1-888-CRESTRON [1-888-273-7876]. You can also log onto the online help section of the Crestron website (www.crestron.com/onlinehelp) to ask questions about Crestron products.

  • Page 67: Software License Agreement

    Crestron TPS-12G/15G/17G-QM Software License Agreement This License Agreement (“Agreement”) is a legal contract between you (either an individual or a single business entity) and Crestron Electronics, Inc. (“Crestron”) for software referenced in this guide, which includes computer software and as applicable, associated media, printed materials and “online”...
  • Page 68 Isys G-Series Touchpanels If You are a business or organization, You agree that upon request from Crestron or its authorized agent, You will within thirty (30) days fully document and certify that use of any and all Software at the time of the request is in conformity with Your valid licenses from Crestron of its authorized agent.

  • Page 69: Return And Warranty Policies

    Crestron TPS-12G/15G/17G-QM Return and Warranty Policies Merchandise Returns / Repair Service 1. No merchandise may be returned for credit, exchange or service without prior authorization from CRESTRON. To obtain warranty service for CRESTRON products, contact an authorized CRESTRON dealer. Only authorized CRESTRON dealers may contact the factory and request an RMA (Return Merchandise Authorization) number.
  • Page 70 Crestron Electronics, Inc. Operations Guide – DOC. 6415B 15 Volvo Drive Rockleigh, NJ 07647 (2013896) Tel: 888.CRESTRON 01.09 Fax: 201.767.7576 Specifications subject to www.crestron.com change without notice.

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