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11. Warranties, Service Agreements and Related Products
11.A. Warranty Information
Limited Warranty and Service Guidelines
Promega warrants to the original purchaser that the Promega Maxwell
defects in materials and workmanship for a period of one year from the date of delivery. Promega agrees, as its
sole responsibility under this limited warranty and upon prompt notice of a defect, to repair or replace (at
Promega's discretion) any instrument discovered to be defective within the warranty period. Expendable items are
not covered by this warranty. This warranty does not include repair or replacement necessitated by accident,
neglect, misuse, unauthorized repair or modification of the instrument. The instrument may not be returned
without a proper Return Authorization Number from Promega, as described below.
This warranty and the remedies set forth herein are exclusive and in lieu of all other express or implied warranties
(including implied warranties of merchantability, fitness for a particular purpose and noninfringement), and no
other warranties shall be binding upon Promega. In no event shall Promega be liable for any special, incidental or
consequential damages resulting from the use or malfunction of this instrument or the system with which it is
used.
In addition to the standard limited warranty that comes with the Maxwell
warranty and various service agreement options are available for purchase. If you purchased a premier warranty
or service agreement for your Maxwell
To obtain service during the warranty period, please take the following steps:
•
Write or call the company that sold you the instrument, and describe as precisely as possible the nature of the
problem.
•
Carry out minor adjustments or tests as suggested by your technical contact.
•
If the instrument is still not functioning properly, YOU MUST OBTAIN A PROMEGA RETURN
AUTHORIZATION NUMBER.
•
Before returning the instrument, you will be responsible for cleaning it and providing a Certificate of
Decontamination to Promega in accordance with instructions.
•
After obtaining a Return Authorization Number and signing the Certificate of Decontamination, pack the
instrument carefully (damage incurred in shipping due to improper packaging is not Promega's responsibil-
ity), write the Return Authorization Number on the outside of the package and ship it to the address provided
by your technical contact.
•
Shipping to and from Promega will be paid by Promega pursuant to directions to be provided. The instrument
will be repaired free of charge for all customers within their warranty period.
•
Under no circumstance can an instrument be returned without proper authorization. This authorization is
needed to ensure that the problem is not a minor problem that can be easily handled in your laboratory and to
determine the nature of the problem so that repairs can be handled appropriately.
Promega Corporation · 2800 Woods Hollow Road · Madison, WI 53711-5399 USA · Toll Free in USA 800-356-9526 · 608-274-4330 · Fax 608-277-2516
www.promega.com
16 MDx Instrument, please refer to those specific terms.
®
16 MDx Instrument will be free from
®
16 MDx Instrument, a premier
®
57
TM320 · Revised 4/15
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