Auto Attendant Features - Mitel 3300 General Information Manual

3300 ICP General Information Guide

Auto Attendant Features

Feature
Open and Closed Greeting
Expire at a preset Time Greeting
Alternate Greetings
Play Greeting by Incoming Trunk
Assignment
Flexible Mailbox Numbering (Dial
Plan)
Directory
Caller Type-Ahead
Operator Revert
Fax Finder
Operator Transfer to a Mailbox
Transfer to Any Extension
Quick Message Feature
Multiple Message Capability
User Programmable Dial 0
Extension
158
Description
A company greeting can be programmed to automatically change from open
business hours to closed or after hours.
A Company Greeting can be programmed for use over holidays or
shutdowns that automatically expires after a specified number of days.
Each port can use one of eight alternate greeting sets (Open, Closed, or
Temporary) to allow special greetings per port.
Each port can be assigned to answer calls on specific incoming trunks and
play a greeting based on the destination dialed – for example, Sales,
Shipping and Receiving, Customer Service.
In addition to supporting single-digit mailboxes (1 - 8), a mailbox dial plan of
2, 3, 4, or 5-digits can be selected.
Also known as Name Dialing. Callers may access a mailbox directory where
they are able to reach a mailbox owner by dialing the person's first or last
name rather than their mailbox number. The system can be configured for
either first or last name dialing (but not both at the same time).
Callers who are familiar with the system may enter their keypad selections
without waiting for the system prompts.
Callers may reach a live attendant at any time by dialing "0".
Detects an incoming fax tone and directs it to the fax mailbox/extension.
Allows an operator to transfer an outside caller to a specified mailbox where
the caller immediately hears the subscriber's personal greeting and is
prompted to leave a message. Callers press # to bypass or interrupt the
greeting and begin recording a message.
Allows the user to dial any internal extension defined in the system.
Allows a caller reaching the auto-attendant to leave a message in a specific
mailbox without transferring to the mailbox extension and possibly speaking
live with the subscriber.
Allows an outside caller to leave more than one voice mail message per call,
therefore saving on toll charges.
Allows the user to program the dial 0 extension to any internal extension, for
example, a personal or departmental secretary. The administrator can
override the system default ("0" for the operator) with any valid phone
number, including an external number or even a long distance number. The
administrator can also override the system default on an extension by
extension basis, with any valid phone number.