Emergency Response Advisor - Mitel 3300 General Information Manual

NuPoint Messenger IP supports telephone Softkeys that allow users to control voice mail
functions through context-sensitive keys on the telephone. Softkey support is only usable by
NuPoint Messenger IP systems that are integrated to the 3300 ICP using an IP integration.
Note that if the 3300 ICP is networked to other PBXs (3300 ICP or SX2000), Softkeys are
supported on those PBXs only if MSDN networking is in use; T1/D4 is not supported.
The following diagram illustrates a NuPoint Messenger IP system integrated with a 3300 ICP.
For more information on NuPoint Messenger IP, refer to NuPoint Messenger IP General
Information Guide available on the Mitel edocs website.

Emergency Response Advisor

Emergency Response Adviser is an application that runs on a Microsoft Windows-compatible
server and one or more remote terminals. It provides local security personnel with an emergency
call display and response console that:
• Alerts them to new emergency calls
• Identifies the exact location of the phone that was used to dial the emergency number
• Lists any helpful extra information
• Waits until they acknowledge the call
• Logs the call and time of acknowledgement.
It adds this functionality to the existing Emergency Services feature offered by the 3300 ICP.
The switch performs the actual routing of emergency calls to the Public Safety Answering Point
(PSAP) where emergency personnel (such as fire or ambulance) are dispatched by PSAP
call-takers.
Emergency Response Adviser has options for alerting mobile personnel via their phones or
their pagers. It can also simplify the generation of data files necessary for keeping the PSAP
up-to-date with physical plant changes (an essential part of the E-911 management). For more
information on emergency services, refer to "Emergency services support" on page 63.
Applications
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