Test the Hardware
If you're experiencing issues with your phone, your system administrator may ask you to test the phone
hardware.
Test the display, microphones, and speaker. Contact your system administrator for instructions on how
to perform these tests.
Note
Don't run diagnostic tests during a call on VVX 450 business IP phones with two
connected expansion modules. Doing so can cause the phone to reboot.
Procedure
1 Go to Settings > Status > Diagnostics.
2 Select Test Hardware and select one of the following:
•
Audio Diagnostics
•
Display Diagnostics
•
Brightness Diagnostics
•
LED Diagnostics
•
Keypad Diagnostics
Related Topics
Maintaining Your Phone
Cleaning the Screen
The phone screens require minor maintenance, but you may need to clean the screen periodically.
Use a clean, dry, microfiber cloth—the kind you would use to clean glass surfaces—to wipe the screen.
Don't use chemicals to clean the screen.
Note
If the screen is still dirty after cleaning, dampen a soft, lint-free cloth with an isopropyl
alcohol and water solution of 50:50, then wipe the screen with the cloth. Always use the
dampened cloth to apply the solution; never apply the solution directly to the screen
because the solution could seep inside the screen or stain the phone. Do not use
chemicals to clean the screen.
Related Topics
Maintaining Your Phone
Printed from Polycom, Inc. (http://documents.polycom.com)
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