Broadsoft Executive-Assistant - Polycom VVX 150 Manual

BroadSoft Executive-Assistant

The BroadSoft Executive-Assistant feature enables assistants to monitor and manage calls on an
assigned executive's line and enables executives to filter calls to assigned assistants and set criteria
for filtered calls.
When your system administrator assigns you as an executive or assistant, the Executive
Assistant menu icons and soft keys display on your phone.
Private and Shared Lines for Executives and Assistants
Executives and assistants can both have a private and shared line on their phone. Executives can
have private and shared lines that are not managed by an assistant.
The following conditions apply to private or shared lines set as Executive or Assistant:
•
For shared lines, the status of any executive calls display on the shared line of the executive
and assistant's phone.
•
Assistants can use their private line to place a call or answer calls on behalf of an executive, but
neither an assistant nor executive can view the status of calls on a private line.
•
For private lines, executives and assistants can pick up held calls on the executive's phone, but
neither can choose which held call is picked up.
Related Topics
Shared Lines
Executive Options
As an executive, you can view a list of assigned assistants, filter calls to assistants assigned to your
line, and set criteria for filtered calls on your line.
Related Topics
BroadSoft Executive-Assistant
Filter Executive Calls
Executives can enable Call Filtering on their phones to send all executive calls directly to an assistant
to answer, and the executive is not alerted of the incoming call.
Procedure
1 On the Home screen of the executive's phone, select Executive.
2 Select Call Filtering then select On.
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