Polycom VVX 150 User Manual
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Also See for VVX 150:
- Manual (219 pages) ,
- Getting started (14 pages) ,
- Setup sheet (4 pages)
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Summary of Contents for Polycom VVX 150
- Page 1 Polycom VVX 150 and VVX 250 Phone User guide...
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Page 2: Table Of Contents
Overview of Phone Hardware and Keys ................8 Navigating VVX Business Media Phones ................11 Accessing Screens on VVX Phone ................. 11 Access the Home Screen ..................11 Access the Calls Screen ..................12 Access the Lines Screen ..................12 Access the Active Call Screen ................. - Page 3 Managing Calls ......................21 Display Calls from the Lines Screen ................. 22 Display Calls from the Calls Screen ................. 22 Manage a Call from the Calls Screen ............... 22 Ignoring or Rejecting Incoming Calls ................ 22 Ignore or Silence an Incoming Call ................23 Reject Incoming Calls ....................
- Page 4 View Call Details ...................... 29 Contact Directory ..................... 30 Favourites ........................31 Phone Accessories and Computer Applications .............. 32 Using a Headset with Your Phone................32 Connecting a Headset ....................32 Use Your Headset for All Calls ................. 32 Reactivate Headset Memory Mode ................32 Using Electronic Hookswitch ..................
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Page 8: Overview Of Phone Hardware And Keys
Overview of Phone Hardware and Keys Use the following figures and tables to understand your VVX phone's hardware features VVX 150 series hardware features... - Page 10 VVX 250 series hardware features...
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Page 11: Navigating Vvx Business Media Phones
• Active Call Screen—Displays the active call currently in progress. Access the Home Screen On the VVX phone, the phone lines and icons you can select to access phone features, settings, and information display on the Home screen. Home screen on VVX 150 phone... -
Page 12: Access The Calls Screen
The total number of calls is displayed on your line. If you have multiple lines on your phone, the calls display under the associated line, as shown next. Calls screen on VVX 150 phone Calls Screen on VVX 250 Access the Lines Screen The Lines screen is the default screen when your phone is not in use. -
Page 13: Access The Active Call Screen
In the Active Call screen, you can hold, end, transfer a call, or set up a conference call. Active Call screen on VVX 150 phone Active Call screen on VVX 250 1. -
Page 14: Switch Among Phone Screens
Switch Among Phone Screens You can see any phone screen by pressing the Home key or swiping your finger from right to left on the touchscreen. Although you can access any phone screen from whatever screen you are on, certain screens are only accessible if your phone is idle or has one or more calls in progress. -
Page 16: Audio Calls
Placing and Answering Audio Calls VVX 150 phones can manage a maximum of 8 active, incoming, and held audio calls at a time. VVX 250 phones can manage a maximum of 24 active, incoming, and held audio calls at a time. -
Page 17: Place A Call From Recent Calls
2. Enter the phone number with the country code and press Dial Place a Call from Recent Calls You can place calls to contacts from the Recent Calls list, which contains calls that were recently placed, answered, or missed. 1. Do one of the following: •... -
Page 18: Redial A Number
Redial a Number Your phone automatically keeps a record of all calls placed. You can recall the last contact you called using redial, if enabled by your system administrator 1. Do one of the following: • Select Redial on the Home screen. •... -
Page 19: Answer A Call From The Calls Screen If Voicemail Disabled
When using the headset, the Headset key glows green if an analogue headset is connected. Keys do not glow on VVX 150. During a call, pick up the handset, press the Headset key or press the Speakerphone key... -
Page 20: Hold A Call
If you're in the Calls screen, select the call first. A hold icon is displayed on the line of the held call, and a red LED light flashes on the line key, except VVX 150. Resume a Call You can view and resume all held calls on the phone. -
Page 21: Transfer A Call
selected transfer type is used for all calls. Transfer a Call You can transfer a call to another contact and choose the transfer type you want to use for the call. 1. During a call, do one of the following •... -
Page 22: Display Calls From The Lines Screen
Display Calls from the Lines Screen You can display the calls for each line from the Lines screen. When you select a phone line that has a held call, the first held call on that line is automatically resumed, even if you already have an active call on a different line. -
Page 23: Ignore Or Silence An Incoming Call
• The message “Do Not Disturb” is displayed in the status bar on all phones. • For VVX 150 phones, the line icon changes to Note: When you set your presence status to Do Not Disturb, as well as enable DND for your phone, a message stating that your status is set to Do Not Disturb scrolls under the time display, and the DND icon does not display in the status bar. -
Page 24: Enable Do Not Disturb
Enable Do Not Disturb You can enable DND to prevent your phone from ringing and to send all incoming calls directly to voicemail. All calls you receive while DND is enabled are logged in the Recent Calls list. Enabling DND on shared lines disables ringing only. A visual notification of the call still displays, and you have the option to answer or ignore the call. -
Page 25: Redirecting Incoming Calls
Redirecting Incoming Calls You can redirect incoming calls by forwarding an incoming call to a contact, forwarding all incoming calls to a contact, or diverting calls from a specific contact to another contact. Forwarding Incoming Calls to a Contact You can choose to forward an incoming call to a contact or forward all incoming calls to one of your contacts. Note: When you are signed into a host phone as a guest, you can only forward calls if the server-based Call Forwarding feature is enabled. -
Page 26: Disable Call Forwarding
Disable Call Forwarding You can disable call forwarding when you no longer want to forward your calls. Procedure 1. Select Forward. 2. If your phone has multiple lines, select a line. 3. From the Forwarding Type Select screen, select your forwarding type, and select Disable. Divert Calls to a Contact You can divert all incoming calls from a particular contact to another contact. -
Page 27: Initiate A Conference Call
VVX 150 phones can manage a maximum of 4 active or held conference calls at a time. VVX 250 phones can manage a maximum of 12 active or held conference calls at a time. However, you can have only one active conference call in progress with numerous other conference calls on hold. -
Page 28: Hold A Conference Call
Hold a Conference Call When you place a conference call on hold, you place all conference participants on hold 1. Select Hold. Resume a Conference Call Resuming a held conference call enables all participants to hear the audio of everyone on the call. 1. -
Page 29: Sort Entries By Call Type
When you sort calls by the time of the call, you can order them in ascending (oldest call first) or descending (most recent call first) order. When you sort calls by name, you can order them in ascending (alphabetical) or descending (reverse-alphabetical) order 1. -
Page 30: Contact Directory
1. Select Info Contact Directory All contacts should be managed via the Business Portal and not via the phone... -
Page 31: Favourites
Favourites This cannot be managed by the phone and should be configured via the Visual Device Manager... -
Page 32: Phone Accessories And Computer Applications
Phone Accessories and Computer Applications Using a Headset with Your Phone You can connect a headset to your VVX phone and use the headset to place and answer calls, handle all calls using a headset, and use electronic hookswitch (EHS). You can connect an analog headset to all VVX phones. -
Page 33: Setting The Headset Base Unit Options
EHS. 1. Connect your headset and EHS adapter to your phone. See the Quick Start Guide for your phone on Polycom Voice Support for information on connecting a headset to your phone. 2. Navigate to Settings > Basic > Preferences > Headset > Hookswitch Mode. -
Page 34: Controlling Calls With Electronic Hookswitch
Controlling Calls with Electronic Hookswitch After you have followed the procedures for connecting your headset and enabled EHS, you can use the controls on your headset to answer, mute, and end calls. If supported on your headset, you can also place calls on hold. See your headset's user documentation for information on controlling calls from your headset. -
Page 35: Accessibility Features
Accessibility Features Polycom products include a number of features to accommodate any type of user. The following sections describe accessibility features for hearing, vision, or mobility-impaired users available on VVX Business Media Phones. Features for Hearing-Impaired Users Polycom phones include many features that enable users with hearing impairments to use various features on the phone. -
Page 36: Features For Mobility-Impaired Users
Features for Vision-Impaired and Blind Users Polycom phones include various features that enable users with visual impairments to use many of the features on the phone. The following table lists the accessibility features for visually-impaired and blind users. -
Page 37: Accessibility Features For Vision-Impaired And Blind Users
Accessibility Features for Vision-Impaired and Blind Users Accessibility Feature Description Adjustable backlight settings You can change the brightness of the screen by adjusting backlight intensity settings. Auto-answer feature You can enable the phone to auto-answer calls so you don't have to choose an option to answer a call.
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