Diagnostic Programs, Messages, And Error Codes; Running The Diagnostic Programs - IBM IntelliStation M Pro 6218 Problem Determination And Service Manual

Diagnostic programs, messages, and error codes

The diagnostic programs are the primary method of testing the major components
of the computer. As you run the diagnostic programs, text messages and error
codes are displayed on the screen and are saved in the test log. A diagnostic text
message or error code indicates that a problem has been detected; to determine
what action you should take as a result of a message or error code, see "Diagnostic
error codes" on page 40.
You can download the latest version of the diagnostics programs from
http://www.ibm.com/pc/support/ and use the downloaded file to create an IBM
Enhanced Diagnostics diskette or CD. See "Creating an Enhanced Diagnostics
diskette or CD" on page 48 for instructions.
Note: When using diagnostics with a USB keyboard and mouse attached, you
must first enable USB emulation:
1. Restart the computer and press F1 to start the Configuration/Setup Utility.
2. Select Start Options.
3. Make sure that the Legacy USB Support option is set to Enable.

Running the diagnostic programs

The IBM Enhanced Diagnostics programs isolate problems from the computer
hardware and software. The programs run independently of the operating system.
This method of testing is generally used when other methods are not accessible or
have not been successful in isolating a problem that is suspected to be hardware
related.
You can run the diagnostic programs through the operating system, or by using a
diagnostics diskette or CD that you have created (see "Using the Enhanced
Diagnostics diskette or CD" on page 49 and "Creating an Enhanced Diagnostics
diskette or CD" on page 48).
To run the diagnostic programs, complete the following steps.
1. Start the Enhanced Diagnostics programs.
38
IBM IntelliStation M Pro Type 6218 and 9236: Problem Determination and Service Guide
v To start the Enhanced Diagnostics programs in a Windows
system, complete the following steps:
a. Restart the computer and when the message To start the Product
Recovery program is displayed, quickly press F11.
b. Select System utilities.
c. Select Run diagnostics to start the diagnostics programs.
v To start the Enhanced Diagnostics programs in a Red Hat
system, complete the following steps:
a. Restart the computer.
b. When the operating-system selection menu is displayed, select IBM
Preload Recovery & Diagnostics.
c. Select Run diagnostics to start the diagnostics programs.
v To start the Enhanced Diagnostics programs using a diskette or CD, insert
the IBM Enhanced Diagnostics diskette or CD and restart the computer (see
"Using the Enhanced Diagnostics diskette or CD" on page 49).
®
operating
® ™
Linux operating