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IBM 621410U - IntelliStation E - Pro 6214 Hardware Maintenance Manual

Hardware maintenance manual
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Hardware Maintenance Manual
IBM IntelliStation E Pro Type 6204 and
Type 6214

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Summary of Contents for IBM 621410U - IntelliStation E - Pro 6214

  • Page 1 Hardware Maintenance Manual IBM IntelliStation E Pro Type 6204 and Type 6214...
  • Page 3 Hardware Maintenance Manual IBM IntelliStation E Pro Type 6204 and Type 6214...
  • Page 4 This publication was developed for products and services offered in the United States of America. IBM may not offer the products, services, or features discussed in this document in other countries, and the information is subject to change without notice.

  • Page 5: About This Manual

    IntelliStation E Pro Type 6204 and Type 6214 computer. Important: This manual is intended for trained servicers who are familiar with IBM PC computer products. Before servicing an IBM product, be sure to review “Safety information” on page 131. Important safety information Be sure to read all caution and danger statements in this book before performing any of the instructions.

  • Page 6: Online Support

    Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a cabo cualquier operación. Online support Use the World Wide Web (WWW) to download diagnostic, BIOS flash, and device driver files, and documents. The Web address is: http://www.ibm.com/pc/support Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 7: Table Of Contents

    . iv Using the IBM Setup Utility program. . 31 General checkout ..1 Starting the IBM Setup Utility program . . 31 IBM Setup Utility main menu choices . 32 Main .
  • Page 8 Problem determination tips. . 165 Power/LED switch . . 98 Notices . 165 Power supply . 99 Trademarks . . 166 Processor / fan sink . . 100 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 9: General Checkout

    General checkout The system diagnostic programs are stored on the Device Drivers and IBM Enhanced Diagnostics CD. These programs are the primary method of testing the major components of the workstation: The system board, Ethernet controller, video controller, RAM, keyboard, mouse (pointing device), diskette drive, serial ports, hard drives, and parallel port.
  • Page 10 If you receive an error, go to “Symptom-to-FRU index” on page 105. If the diagnostics completed successfully and you still suspect a problem, see “Undetermined problems” on page 119. Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 11: General Information

    General information The IBM IntelliStation E Pro computer incorporates many of the latest advances in computing technology and can be expanded and upgraded as needs change. If you have access to the Internet, you can obtain up-to-date information about the computer and other IBM computer products at http://www.ibm.com/pc/intellistation on the World Wide Web.

  • Page 12: Features And Specifications For The Desktop Model

    – Maximum: 0.52 kVA Three 33 MHz/32-bit Acoustical noise emissions: low-profile slots on the system v Sound power, idling: 5.1 bel board maximum v Sound power, operating: 5.2 bel maximum Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 13: Tower Model

    Tower model The following table provides a summary of the features and specifications of the tower model. Some features and specifications are not available on all models. Microprocessor: Video adapter: Environment: v Air temperature: One of the following: Depending on model: –...

  • Page 14: Workstation Features

    – Auto-restart initial program load (IPL) power supply – Automatic error retry or recovery – Automatic computer restart after power failure – Built-in, menu-driven configuration and setup programs Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...
  • Page 15 – Built-in, menu-driven SCSI configuration programs (some models) – Monitoring support for temperatures, voltages, and fan speed – Upgradable basic input/output system (BIOS), diagnostics and POST – Wake on LAN (WOL) capability v Serviceability features – 3-year warranty – Adaptec built-in self-test (BIST) –...

  • Page 16: Controls And Indicators

    CD eject button CD-ROM drive activity light Diskette eject button Diskette drive activity light Hard disk drive activity light Power-on light Power control button Ethernet transmit receive activity Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 17: Computer Operation

    To use these features, press the appropriate function key or keys quickly. The messages appear for only seconds. For more information about these messages, see “Using the IBM Setup Utility program” on page 31 and “Using the SCSISelect Utility program (some models)” on page 36.

  • Page 18: Turning Off The Computer

    Important: In some circumstances, the computer might not turn off immediately when you press the power control button. If this happens, press and hold the power control button until the computer turns off. Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 19: Diagnostics

    . 20 Starting the diagnostic programs . . 13 Ethernet teaming messages . . 22 Using the Device Driver and IBM Enhanced Intel Boot Agent messages . . 24 Diagnostics CD . . 14 Recovering your operating system and preinstalled...

  • Page 20: Small Computer System Interface Messages (Some Models)

    Diagnostic programs and error messages The system diagnostic programs are stored on the Device Drivers and IBM Enhanced Diagnostics CD. These programs are the primary method of testing the major components of the computer.

  • Page 21: Text Messages

    Starting the diagnostic programs The IBM Enhanced Diagnostics programs isolate problems from the computer hardware and software The programs run independently of the operating system, and must be run either from a CD or diskette. This method of testing is generally used when other methods are not accessible or have not been successful in isolating a problem suspected to be hardware related.

  • Page 22: Using The Device Driver And Ibm Enhanced Diagnostics Cd

    5. When you finish running the IBM Enhanced Diagnostics and Utilities program, exit from the program and remove the CD from the drive. 6. If you used the IBM Setup Utility to change the first startup device, restore it to the original setting.

  • Page 23: Using The Enhanced Diagnostics Diskette

    Note: If you already are running the diagnostic program, begin with step 4. Do the following to view the test log: 1. Insert the IBM Enhanced Diagnostics diskette or the Device Drivers and IBM Enhanced Diagnostics CD. 2. Shut down your operating system and restart the computer.

  • Page 24: Software Error Messages

    System programs System programs include POST, BIOS and the IBM Setup Utility program. IBM may make changes and enhancements to these programs, and makes these updates available as downloadable files on the World Wide Web.

  • Page 25: Ethernet Controller Troubleshooting Chart

    Check the following: v Determine if the IRQ setting assigned to the Ethernet controller is also assigned to another device in the IBM Setup Utility program. Although interrupt sharing is possible for PCI devices, some devices do not function well when they share an interrupt with a dissimilar PCI device. Try changing the IRQ assigned to the Ethernet controller or the other device.

  • Page 26: Ethernet Controller Messages

    Explanation: The appropriate or expected number of parameters was not specified. entered in a command. Action: Check the parameters required for the given command. If the problem persists, contact the network administrator. Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...
  • Page 27 Table 3. NetWare driver messages for the Ethernet controller (continued) Message Description Duplicate slot numbers detected. Explanation: An attempt has been made to bind the same slot number more than once. Action: Check the slot numbers entered during the bind. Adapter slot numbers must be valid and unique.

  • Page 28: Ndis (Windows 2000 And Xp) Event Viewer Messages

    1. Click Start”Control Panel”Network Connections”Local Area Connection. 2. Select your IBM Ethernet adapter from the list. 3. Click Properties”Advanced. 4. Lower the resource values that apply to the transmit queue. Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...
  • Page 29 If you have Windows 2000, do the following: 1. From the Windows 2000 desktop, click Start”Control Panel”Networks”Adapters. 2. Select your IBM Ethernet adapter from the list. 3. Click Properties”Advanced. 4. Lower the resource values that apply to the transmit queue.

  • Page 30: Ethernet Teaming Messages

    Explanation: Team nn. Primary adapter is switching over. Action: None. Warning Explanation: Team nn. Adapter link down. Action: Make sure the adapter is functioning properly. Informational Explanation: Team nn. Secondary adapter took over. Action: None. Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...
  • Page 31 Table 5. NDIS (Windows 2000 or Windows XP) driver teaming messages for the Ethernet controller (continued) Event ID Type Description Warning Explanation: Team nn. Secondary adapter is deactivated from the team. Action: Make sure the secondary adapter is functioning properly and that the adapter cable is securely connected to the LAN.

  • Page 32: Intel Boot Agent Messages

    2000 or Windows XP or from the configuration setup menu when operating in a stand-alone environment. Action: If you think you should be able to change the configuration setting, consult the system administrator. Adapter-related error messages Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 33: Recovering Your Operating System And Preinstalled Software

    2. Before you start recovering or installing device drivers, make sure that you have the documentation and software media for the device. 3. Device drivers for IBM devices and the instructions to install them (README.TXT) are located on the Device Drivers and IBM Enhanced Diagnostics CD and in the C:\IBMTOOLS\DRIVERS directory.

  • Page 34: Recovering The Operating System

    Your computer has the Product Recovery Program on a hidden partition of the hard disk drive. If the hard disk drive becomes damaged or you replace the hard disk drive, use the IBM Product Recovery CD to recover the operating system, applications, and device drivers.

  • Page 35: Using Configsafe And The Save Our System (Sos) Feature

    2. Follow the instructions on the screen. 3. When finished, exit from ConfigSafe. v If you have Windows XP Professional: 1. Click Start ” Access IBM ” Data backup and restore ” Configuration backup-and-restore. 2. Click the shortcut button after the description of ConfigSafe.

  • Page 36: Erasing A Lost Or Forgotten Password (Clearing Cmos)

    IBM Setup Utility program. At this time, you can either delete the old password or set a new user password. If you do not use the IBM Setup Utility program to change Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 37: Recovering From A Post/Bios Update Failure

    8. Connect the computer to a power source, keyboard, monitor, and mouse. 9. Turn on the computer. The IBM Setup Utility is displayed. 10. Follow the instructions to erase the existing password or create a new password.
  • Page 38 6. Turn on the system. 7. Start the Configuration/Setup Utility program and set configuration parameters. v Set the system date and time. v Set passwords if necessary. v Save the configuration. Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 39: Copyright Ibm Corp

    The following configuration programs are available to configure your computer: v IBM Setup Utility program The IBM Setup Utility program is part of the basic input/output system (BIOS) code that comes with your computer. You can use this program to configure serial port assignments, change interrupt request (IRQ) settings, change the device startup sequence, set the date and time, and set passwords.

  • Page 40: Ibm Setup Utility Main Menu Choices

    Enter again. IBM Setup Utility main menu choices The IBM Setup Utility main menu appears at the top of the IBM Setup Utility program screen. Using the items of this menu, you can select settings that you want to change.

  • Page 41: Devices

    Changes that you make to configuration settings appear on this summary screen. You cannot edit the fields of the configuration and system information, but you can set the system date and time. The system time is in a 24-hour format: hour:minute:second.

  • Page 42: Advanced

    Security This choice appears at the top of the IBM Setup Utility screen. Select this choice to set several security features, including adapter ROM security, security profile by device, remote administration, and password protection. When you select Set Passwords in the Security menu, you can implement either user or administrator password protection.

  • Page 43: Power

    Results User password v Type the password to complete the system startup. v A limited set of choices is available on the IBM Setup Utility main menu. Administrator password v No password is required to start the system. v Type the password to access the IBM Setup Utility program.

  • Page 44: Exit

    Enter. If you do not want to save your changes, select Exit the Setup Utility without saving and press Enter. If you want to save a change, but you do not want to leave the IBM Setup Utility program, select Save Settings and press Enter.

  • Page 45: Scsiselect Menu Choices

    SCSISelect menu choices The following choices appear on the SCSISelect Utility menu: v Configure/View Host Adapter Settings Select this choice to view or change the SCSI controller settings. To reset the SCSI controller to its default values, press F6; then, follow the instructions that appear on the screen.

  • Page 46: Starting The Intel Boot Agent Utility Program

    Attention: If you change the startup order using the Intel Boot Agent Utility program, startup sequence settings in the IBM Setup Utility program might not function properly. Starting the Intel Boot Agent Utility program To start the Intel Boot Agent Utility program: 1.
  • Page 47 – 8 seconds v Legacy OS wake up support Select this choice to enable or disable a non-Windows operating system to use the adapter remote wake up capability. The default setting is Disabled. Notes: 1. Use the default setting for Advanced Configuration and Power Interface (ACPI) aware operating systems, such as Windows 2000 and Windows XP.
  • Page 48 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 49: Installing Options

    Back up all important data before you make changes to hard disk drives. v Have a small, flat-blade screwdriver available. v For a list of supported options for the computer, refer to http://www.ibm.com/pc/support on the World Wide Web. © Copyright IBM Corp. 2001...

  • Page 50: Desktop Model

    The following illustration shows the locations of major components in the desktop model computer. Cover Adapter retaining Memory modules bracket Frame support bracket Drive cages CD-ROM drive Diskette drive Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 51: System Board

    System board The following illustration identifies parts of the system board. Depending on installed options, your system board might look slightly different. DIMM 2 Microprocessor DIMM 1 (J10TD2) (J5E1) PCI 1 PCI 2 PCI 3 Battery SCSI LED (J35) Installing options...

  • Page 52: System Board Internal Cable Connectors

    (J3H1) SCSI LED (J35) System board external connectors The following illustration identifies system board connectors for external devices. Keyboard Mouse USB ports Parallel Serial ports Ethernet Audio Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 53: Cmos Recovery Jumper

    CMOS recovery jumper The following illustration identifies the CMOS recovery jumper on the system board. CMOS recovery jumper (J33) The CMOS recovery jumper can be used to clear CMOS memory in the event you lose the user password. See “Erasing a lost or forgotten password (clearing CMOS)”...

  • Page 54: Removing The Frame Support Bracket

    AGP slot. You can install up to three low-profile PCI adapters in PCI slots 1 through 3. All PCI slots are 32-bit, 33 MHz slots. Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 55: Adapter Considerations

    PCI expansion slots 1 and 2, system board integrated drive electronics (IDE) or SCSI devices, and then PCI expansion slot 3. Note: To change the startup sequence for PCI devices, start the IBM Setup Utility program, select Startup from the main menu, select Startup...

  • Page 56: Adapter Installation

    11. To install the adapter, carefully grasp the adapter by the top edge or upper corners, and align it with the expansion slot guides; then press the adapter Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 57: Scsi Adapter Installation

    firmly into the expansion slot. Attention: Be certain that the adapter is correctly seated in the expansion slot before you turn on the computer. Incomplete installation of an adapter might damage the system board or the adapter. 12. Connect required cables to the adapter. 13.

  • Page 58: Internal Drives

    2, and a hard disk drive installed in bay 3. Bay 3 Bay 1 Bay 2 Notes: 1. The IntelliStation E Pro computer supports only one diskette drive. Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 59: Preinstallation Steps

    However, you can replace failed internal drives. 3. For a complete list of supported options for the computer, refer to http://www.ibm.com/pc/support/ on the World Wide Web. Preinstallation steps: Before you replace drives in the computer, verify that you have all the cables and other equipment specified in the documentation that comes with the drive.

  • Page 60: Hard Disk Drive Installation

    3. Remove the cover and frame support bracket. See “Removing the cover” on page 45 and “Removing the frame support bracket” on page 46 for details. 4. Disconnect the power and signal cables from both drives in the drive cage. Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...
  • Page 61 5. Remove the hard disk drive cage from the computer. 6. Slide the drive out of the drive bay. 7. Once the drive is free of the drive bay, remove the sliding rails and screws from this drive and carefully set them aside for installation on the replacement drive.

  • Page 62: Power And Signal Cables For Internal Drives

    IDE devices. The primary and secondary designation is determined by switch or jumper settings on each IDE device. Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 63: Memory Module Installation

    v If two IDE devices are on a single cable, and only one is a hard disk drive, the hard disk drive must be set as a primary device. v If you have only one IDE device on a cable, it must be set as a primary device. Memory module installation Adding memory to the computer is an easy way to make programs run faster.

  • Page 64: Security U-Bolt Installation

    Press down on the cover release latch button as you close the Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 65: Tower Model

    cover release latch to lock the cover. 3. Reconnect the external cables and power cords to the computer; then connect the power cords to electrical outlets. 4. Turn on the attached devices; then turn on the computer. Tower model The following illustration shows the locations of major components in the tower model computer.

  • Page 66: System And Pci Extender Boards

    DIMM 2 Microprocessor DIMM 3 DIMM 1 (J4K1) (J5E1) PCI 1 PCI 2 PCI 3 PCI 4 Battery SCSI LED (J35) PCI 5 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 67: System Board Internal Cable Connectors

    System board internal cable connectors The following illustration identifies system board connectors for internal cables. Fan 2 microprocessor Fan 3 support bracket assembly fan sink (J7M2) fan (J6L1) Main power (J10K1) Diskette drive Primary IDE (PRI IDE) Secondary IDE (SEC IDE) Microprocessor power (J3H1) SCSI LED (J35)

  • Page 68: System Board External Cable Connectors

    System board external cable connectors The following illustration identifies system board connectors for external cables. Keyboard Mouse USB ports Parallel Serial ports Ethernet Audio Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 69: Cmos Recovery Jumper

    CMOS recovery jumper The following illustration identifies the CMOS recovery jumper on the system board. CMOS recovery jumper (J33) The CMOS recovery jumper can be used to clear CMOS memory in the event you lose the user password. See “Erasing a lost or forgotten password (clearing CMOS)”...

  • Page 70: Stabilizing Feet With Release Tabs

    4. Align the post in the center of the foot with the hole on the bottom of the computer and place the foot between the guides indicated on the computer. Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 71: Side Cover Removal

    5. Rotate the foot outward until the foot locks into place. Release tab Guides Feet (unlocked position) Feet (locked position) Release tab Guides 6. Complete steps 2 on page 62 through 5 for each foot. Side cover removal The following information describes how to remove the side cover. Note: To remove the side cover, you might find it easier to lay the computer on its side.

  • Page 72: Support Bracket Removal

    Do the following to remove the support bracket: 1. Pull out on the rear end of the support bracket approximately 150 mm (6 in.). Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 73: Working With Adapters

    2. Pull the rear end of the support bracket away from the computer and place the bracket aside. To reinstall the support bracket, reverse the previous steps. Working with adapters The computer comes with adapter connectors or slots. The AGP video adapter is installed in the AGP slot.

  • Page 74: Adapter Considerations

    For a list of supported options for the computer, refer to http://www.ibm.com/pc/support/ on the World Wide Web. Adapter installation: Do the following to install an adapter in the tower model: Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...
  • Page 75 Attention: When you handle static-sensitive devices, take precautions to avoid damage from static electricity. For details on handling these devices, see “Handling electrostatic discharge-sensitive devices” on page 134. 1. Review the information in “Safety information” on page 131. 2. Turn off the computer and all attached devices. 3.

  • Page 76: Scsi Adapter Installation

    3. Connect the SCSI activity indicator cable to the adapter and to the SCSI LED connector (J35) on the system board. See “System board” on page 43 for the Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 77: Internal Drive Installation

    location of the SCSI LED connector. 4. If you have other adapters or options to install or remove, do so now. 5. Rotate the front adapter-support bracket to the closed (locked) position. 6. Reinstall the rear adapter-support bracket; then rotate it to the closed (locked) position.

  • Page 78: Preinstallation Steps

    1. Read “Safety information” on page 131, “Handling electrostatic discharge-sensitive devices” on page 134, and the documentation that comes with the drive. 2. Choose the bay in which you want to install the drive. Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 79: Bay 2 Or 4 Drive Installation

    3. Check the instructions that come with the drive to see if you need to set any switches or jumpers on the drive. If you are installing a SCSI device, be sure to set the SCSI ID for that device. Bay 2 or 4 drive installation: Do the following to install a drive in bay 2 or 4: Attention: When handling static-sensitive devices, take precautions to avoid damage from static electricity.

  • Page 80: Bay 5, 6 Or 7 Installation

    2. Turn off the computer and all attached devices. Disconnect all external cables and power cords; then remove the cover. See “Side cover removal” on page 63 for details. Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 81: Power And Signal Cables For Internal Drives

    3. Remove the support bracket. 4. If the computer has hard disk drives preinstalled in the drive cage, disconnect the power and signal cables from the rear of the drives. 5. Grasp the drive cage and rotate the cage out (middle view) of the computer until it locks into place with the drive-cage retention tab.

  • Page 82: Memory Module Installation

    For details on handling these devices, see “Handling electrostatic discharge-sensitive devices” on page 134. 1. Review the safety precautions listed in the “Safety information” on page 131. Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 83: Security U-Bolt Installation

    2. Turn off the computer and all attached devices. Disconnect all external cables and power cords; then remove the cover. See “Side cover removal” on page 63 for details. 3. Remove the support bracket. See “Support bracket removal” on page 64. 4.
  • Page 84 6. Reconnect the external cables and power cords, turn on the attached devices, and then turn on the computer. Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 85: Replacing The Cover

    Replacing the cover Do the following to replace the cover of the tower model: Note: If you removed the support bracket, reinstall it before you replace the cover. See “Support bracket removal” on page 64 for details. 1. Clear any cables that might impede the replacement of the cover. 2.

  • Page 86: Input/Output Connector Locations

    Refer to “Controls and indicators” on page 8. These connectors are: v One mouse v One keyboard v One parallel v Two serial v One Ethernet v Two USB v Line in Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 87: Video Connector

    v Line out v Microphone v One video (optional multiple connectors on some models) v One Ultra160 SCSI (some models) Video connector The computer uses an AGP adapter located in the AGP slot on the system board. The video connector is on the adapter and is located on the rear of the computer. See “Input/output connectors”...

  • Page 88: Keyboard Connector

    “Input/output connectors” on page 78. Table 11. Auxiliary or pointing-device connector (6-pin female) pin-number assignments Signal Data Not connected Ground +5 V dc Clock Not connected Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 89: Parallel Connector

    1. Restart the computer. 2. Press and hold the F1 key to launch the IBM Setup Utility program. 3. On the IBM Setup Utility menu, use the cursor keys on the keyboard to select Devices”Parallel Port. Note: When you configure the parallel connector as bi-directional, use an IEEE 1284-compliant cable.

  • Page 90: Serial Connectors

    Play technology. Notes: 1. If you attach a standard (non-USB) keyboard to the keyboard connector, the USB connectors and devices will be disabled during the power-on self-test. Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 91: Audio Connectors

    2. If you install a USB keyboard that has a mouse connector, the USB keyboard emulates a mouse, and you will not be able to disable the mouse settings in the IBM Setup Utility program. USB cables: Use a 4-pin USB cable to connect external devices to USB connectors.

  • Page 92: Scsi Cabling Requirements

    If you plan to attach external SCSI devices, you must order an additional SCSI cable. To select and order the correct cables for use with external devices, contact the IBM reseller or IBM marketing representative. To receive an indication of SCSI hard-disk drive activity, you must also connect the SCSI adapter to the SCSI LED (J35) connector on the system board.
  • Page 93 To install SCSI devices, you must have an optional PCI SCSI adapter installed. Refer to the information that is provided with the device for instructions to set its SCSI ID. Installing options...
  • Page 94 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 95: Fru Information (Service Only)

    3. Grasp the air baffle on the top and bottom of the wide end and squeeze gently, then pull the baffle up and away from the back of the chassis. 4. When the baffle is free of the back of the chassis, lift it out of the workstation. © Copyright IBM Corp. 2001...

  • Page 96: Fan

    5. Push inward on the two tabs of the top section of the power/LED switch until it pops free of the chassis; then, remove it from the computer, making sure that the cable follows freely. Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 97: Power Supply

    6. To install the power/LED switch, reverse the previous steps. Power supply To remove the power supply, do the following: Note: Read “Before you begin” on page 41 and the safety notices at “Safety notices (multi-lingual translations)” on page 135. 1.

  • Page 98: Speaker

    1. Power-off the computer and remove external cables. 2. Remove the cover and support bracket (see “Removing the cover” on page 45 and “Removing the frame support bracket” on page 46). Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 99: System Board

    Rotate the floppy disk drive cage to its vertical position (see “CD-ROM or diskette drive installation” on page 51). 4. Disconnect the speaker cable from the system board. 5. Lift the speaker up and out of the side brackets. 6. To replace the speaker, reverse the previous steps. System board To remove the system board, do the following: Notes:...

  • Page 100: Tower Model

    2. Remove the cover and support bracket (see “Side cover removal” on page 63 and “Support bracket removal” on page 64). 3. Disconnect the fan cable from the system board. Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 101: Adapter Guide

    4. Press the two fan retention latches until the fan pops free and gently pull the fan out of the adapter guide, making sure the cable comes free smoothly. 5. To install the adapter fan, reverse the previous steps. Note: Guide the fan cable through the cutout in the adapter guide before inserting the fan.

  • Page 102: Bezel

    Bezel release latch Note: Read “Before you begin” on page 41 and the safety notices at “Safety notices (multi-lingual translations)” on page 135. Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 103: Fan

    Note: This illustration is for reference purposes only; your hardware may differ. To remove the bezel release latch, do the following: 1. Power-off the workstation, if it is on. 2. Unplug the workstation. 3. Remove the cover (see “Side cover removal” on page 63). 4.

  • Page 104: Handle Cap

    3. Use a flathead screwdriver to gently press in and down on the tabs located on the interior side wall of the handle. 4. Lift up on the handle cap to separate it from the handle support. Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 105: Hard Drive Cage

    Hard drive cage To remove the hard drive cage in the tower model, do the following: Note: Read “Before you begin” on page 41 and the safety notices at “Safety notices (multi-lingual translations)” on page 135. 1. Power-off the computer and remove external cables. 2.

  • Page 106: Power/Led Switch

    2. Remove the cover and support bracket (see “Side cover removal” on page 63 and “Support bracket removal” on page 64). 3. Remove the bezel, remove the front bezel (see “Bezel” on page 94). Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 107: Power Supply

    4. Disconnect the power/LED switch from the system board. 5. Disengage the lower tab of the power/LED switch by pressing upward on the lower tab of the power/LED switch until it comes loose. Note: It may be necessary to use the tip of a screwdriver to disengage the lower tab.

  • Page 108: Processor / Fan Sink

    Note: The fansink and underlying heatsink are attached and do not need to be separated from each other. Remove the fansink/heatsink assembly from the processor as a single unit. Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 109: Speaker

    a. Detach the fan sink cable. b. Loosen the two captive screws on either side (in leaf spring enclosures) of the fansink. c. With the two captive screws loosened, pivot the leaf spring assemblies outward and out of the notches on the fansink assembly. d.

  • Page 110: System Board

    Adapter cards (see “Adapter installation” on page 66). v DIMMs (see “Memory module installation” on page 74). Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...
  • Page 111 4. Disconnect all internal system board cables. 5. Remove the seven screws that secure the system board to the chassis and lift the board up and out of the computer. 6. To install the system board, reverse the previous steps. FRU information (service only)

  • Page 112: Top/Side Cover

    6. Remove the four screws from the back of the workstation and put them in a safe place. 7. Using a screwdriver, gently pry the cover away from the workstation in the rear and slide the unit away from the workstation. Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 113: Symptom-To-Fru Index

    Once the configuration has reset to the default, it must be saved in Setup to be stored in CMOS. 3. For IBM devices not supported by index, refer to the manual for that device. 4. Always start with “General checkout” on page 1.
  • Page 114 2-1-4 1. System Board (Secondary interrupt mask register failed) 2-2-1 1. System Board (Interrupt vector loading failed) 2-2-2 1. System Board 2. Keyboard (Keyboard controller failed) Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...
  • Page 115 Beep/Symptom FRU/Action 2-2-3 1. Battery 2. System board (CMOS power failure and checksum checks failed) 2-2-4 1. Battery 2. System board (CMOS configuration info validation failed) 2-3-1 1. Jumper on J28 2. System Board (Screen initialization failed) 2-3-2 1. System board (Screen memory failed) 2-3-3 1.
  • Page 116 3. DIMMs error) 4. Power Supply 5. I2C Cable 3-3-3 1. Install or reseat the memory modules, then do a 3 boot reset. (See “Using the IBM Setup Utility program” on page 31.) (No operational 2. DIMMs memory in system) 3.

  • Page 117: Diagnostic Error Codes

    No Beep Symptom FRU/Action No Beeps occur after 1. Check speaker connections successfully completing 2. Speaker POST 3. System board No ac power 1. Check the power cord. 2. Power supply. No beep and no video 1. See “Undetermined problems” on page 119 Diagnostic error codes Note: In the following error codes, if XXX is 000, 195, or 197, do not replace a FRU.
  • Page 118 2. Cable 3. Adapter 075-XXX-000 1. Power Supply (Failed Power Supply test) 089-XXX-001 1. Microprocessor (Failed Microprocessor test) 180-XXX-003 1. System Board (Failed System Board LED test) Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...
  • Page 119 Error Code/Symptom FRU/Action 201-XXX-0NN 1. DIMM Location J1-J4 2. Memory card (Failed Memory test, see “IBM Setup Utility main menu choices” on page 32.) NN = DIMM location. 201-XXX-999 1. See error text for failing DIMMs (Multiple DIMM failure, see error text.)

  • Page 120: Error Symptoms

    The diskette contains the necessary files to start the workstation. e. The software program is OK. f. Cable is installed correctly (proper orientation) 2. Run Diskette Drive Diagnostics. 3. Cable 4. Diskette Drive 5. System Board Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...
  • Page 121 FRU/Action Monitor problems (general). 1. Monitor 2. Run Video Diagnostics. If diagnostics pass, the problem may be a video driver. Some IBM monitors have their own self-tests. If you 3. Display Adapter / System Board suspect a problem with the...

  • Page 122: Post Error Codes

    167 (No process BIOS update 1. Flash to latest BIOS found) 175 (Hardware error) 1. System Board 176, 177, 178 (Security 1. Run Configuration/Setup hardware error) 2. System Board Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...
  • Page 123 229 (Cache error) 1. Microprocessor 289 (DIMM has been disabled 1. Run Configuration/Setup, if disabled by user by user or system, see “IBM 2. Disabled DIMM, if not disabled by user. Setup Utility main menu choices” on page 32.) 301 (Keyboard or keyboard...
  • Page 124 1. Run Configuration/Setup 2. Hard disk drive 3. Hard disk drive cable 1800 1. Run Configuration/Setup 2. Failing Adapter (No more hardware interrupt available for PCI adapter) 3. System Board Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...
  • Page 125 Error Code/Symptom FRU/Action 1801 (Not enough space 1. Run Configuration/Setup available to shadow ROM) 2. Failing Adapter 3. System Board 1802 (Not enough I/O space 1. Run Configuration/Setup available) 2. Failing Adapter 3. System Board 1803 (Not enough memory 1. Run Configuration/Setup space available) 2.
  • Page 126 2. If RAID system, refer to the Hardware Maintenance Manual for the specific RAID adapter. 3. SCSI Backplane 4. Cable 5. System Board I9990305 (Fixed boot sector 1. Install operating system to hard disk drive. error, no operating system installed) Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 127: Serveraid

    (power-on the computer and reconfigure each time). v Any external devices v Surge suppressor device (on the computer) v Modem, printer, mouse, or non-IBM devices v Each adapter v Drives v Memory Modules (Minimum requirement = one 128 MB DIMM) Note: Minimum operating requirements are: a.
  • Page 128 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 129: Parts Listing Intellistation E Pro

    Parts listing Intellistation E Pro System, Type 6204 This parts listing supports Type 6204 models 10x, 20x, 30x, 1PU, 2PU, 3PU, A0X, B0X, C0X. © Copyright IBM Corp. 2001...
  • Page 130 Kit, misc. hardware (All models) 24P9878 NVIDIA Quadro4 (P71) adapter card (Models 40x, 4PU, 50x, 5PU, F0G, G0G) 25P6684 Matrox G450 DVI card (Models 41x, 43x, 51x, F1G, F3G, G1G) 25P6691 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...
  • Page 131 Index System (IntelliStation E Pro – Type 6204, Models 10x, 1PU, 20x, 2PU, 30x, 3PU, FRU No. 40x, 41x, 43x, 4PU, 50x, 51x, 5PU, A0X, B0X, C0X, F0G, F1G, F3G, G0G, G1G) Video card, NVIDIA Quadro2 EX (Models 10x, 1PU, 20x, 2PU, 30x, 3PU, A0X, 25P6321 B0X, C0X) SCSI adapter (Models 43x, F3G)

  • Page 132: Recovery Cds, Type 6204

    Finnish (All ″G″ models) 33P2007 Japan (All ″J″ models) 46P4027 Norwegian (All ″G″ models) 33P2010 Swedish (All ″G″ models) 33P2001 Taiwan (All ″V″ models) 46P6881 Thai (All ″G″ models) 33P2037 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 133: System, Type 6214

    System, Type 6214 This parts listing supports Type 6214 models 10x, 20x, 23x, 30x, 33x, 40x, 41x, 43x, 45x, 46x, 48x, 50x, 51x, 53x, 55x, 56x, 58x, 77x, 88x, 91x, 96x, A0x, B0x, B3G, C0x, C3G, C3x, D7G, F0G, F1G, F3G, E8G, G0G, G1G, G3G. Parts listing Intellistation E Pro...
  • Page 134 Shield, system board EMC (All models) 25P0078 Kit, USB blank bezel (All models) 19K4951 Panel, power (All models) 19K4942 Panel, control (All models) 19K4935 Retention module, heatsink (All models) 24P4811 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 135: Recovery Cds, Type 6214

    Index System (IntelliStation E Pro – Type 6214, Models 10x, 1PU, 20x, 23x, 2PU, FRU No. 30x, 33x, 3PU, 40x, 41x, 43x, 4PU, 50x, 51x, 53x, 5PU, 77x, 88x, 91x, A0X, B0X, B3G, C0X, C3G, D7G, E8G, F0G, F1G, F3G, G0G, G1G, G3G) Clip, heatsink retention module (All models) 25P0867 Rail, hard disk drive 7500 RPM (Models 10x, 20x, 30x, 40x, 41x, 50x, 51x,...

  • Page 136: Keyboards

    French Canadian 37L0913 French Canadian 37L2552 German 37L2563 Greek 37L2564 Hebrew 37L2565 Hungarian 37L2566 Korean 02K0901 LA Spanish 37L2553 Iceland 37L2567 Italy 37L2568 Norwegian 37L2569 Polish 37L2570 Portuguese 37L2571 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...
  • Page 137 Keyboard FRU No. Romanian 37L2572 Russian 37L2573 Serbian/Cyrillic 37L2574 Slavic 37L2575 Spanish 37L2576 Swedish/Finn 37L2577 Swiss, F/G 37L2578 Thailand 37L2587 Turkish 37L2579 Turkish 37L2580 UK English 37L2581 US English 37L2551 US English-EMEA 37L2583 Yugosl/Lat 37L2582 Parts listing Intellistation E Pro...
  • Page 138 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 139: Related Service Information

    Safety information The following section contains the safety information that you need to be familiar with before servicing an IBM computer. General safety Follow these rules to ensure general safety: v Observe good housekeeping in the area of the machines during and after maintenance.

  • Page 140: Electrical Safety

    – Stand on suitable rubber mats (obtained locally, if necessary) to insulate you from grounds such as metal floor strips and machine frames. Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...

  • Page 141: Safety Inspection Guide

    This guide addresses only those items. However, good judgment should be used to identify potential safety hazards due to attachment of non-IBM features or options not covered by this inspection guide.

  • Page 142: Handling Electrostatic Discharge-Sensitive Devices

    Insulation must not be frayed or worn. 4. Remove the cover. 5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.

  • Page 143: Grounding Requirements

    Italian v Korean v Spanish Important: All caution and danger statements in this IBM documentation begin with a number. This number is used to cross reference an English caution or danger statement with translated versions of the caution or danger statement in this section.
  • Page 144 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 145 18 kg (37 lbs) 32 kg (70.5 lbs) 55 kg (121.2 lbs) CAUTION: Use safe practices when lifting. v Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord.
  • Page 146 Importante: Todas as instruções de cuidado e perigo da IBM documentation começam com um número. Este número é utilizado para fazer referência cruzada de uma instrução de cuidado ou perigo no idioma inglês com as versões traduzidas das instruções de cuidado ou perigo encontradas nesta seção.
  • Page 147 Instrução 2 CUIDADO: Ao substituir a bateria de lítio, utilize apenas uma bateria IBM, Número de Peça 33F8354 ou uma bateria de tipo equivalente, recomendada pelo fabricante. Se o seu sistema possui um móídulo com uma bateria de lítio, substitua-o apenas pelo mesmo tipo de mídulo, do mesmo fabricante.
  • Page 148 CUIDADO: Instrução 10 CUIDADO: Não coloque nenhum objeto com peso superior a 82 kg (180 lbs.) sobre dispositivos montados em rack. Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...
  • Page 149 Related service information...
  • Page 150 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...
  • Page 151 Related service information...
  • Page 152 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...
  • Page 153 Related service information...
  • Page 154 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...
  • Page 155 Related service information...
  • Page 156 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...
  • Page 157 Important: Toutes les consignes Attention et Danger indiquées dans la bibliothèque IBM documentation sont précédées d’un numéro. Ce dernier permet de mettre en correspondance la consigne en anglais avec ses versions traduites dans la présente section. Par exemple, si une consigne de type Attention est précédée du chiffre 1, ses traductions sont également précédées du chiffre 1 dans la présente section.
  • Page 158 ATTENTION: Remplacez la pile au lithium usagée par une pile de référence identique exclusivement - voir la référence IBM - ou par une pile équivalente recommandée par le fabricant. Si votre système est doté d’un module contenant une pile au lithium, vous devez le remplacer uniquement par un module identique, produit par le même fabricant.
  • Page 159 18 kg (37 lbs) 32 kg (70.5 lbs) 55 kg (121.2 lbs) ATTENTION: Faites-vous aider pour soulever ce produit. Notice n° 5 ATTENTION: Le bouton de mise sous tension/hors tension de l’unité et l’interrupteur d’alimentation du bloc d’alimentation ne coupent pas l’arrivée de courant électrique à...
  • Page 160 2. Zuerst alle Kabel an Einheiten 3. Signalkabel von Anschlußbuchsen lösen. anschließen. 4. Alle Kabel von Einheiten lösen. 3. Signalkabel an Anschlußbuchsen anschließen. 4. Netzstecker an Steckdose anschließen. 5. Gerät einschalten. Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...
  • Page 161 Hinweis 2 ACHTUNG: Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen. Wenn Ihr System ein Modul mit einer Lithium-Batterie enthält, ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller. Die Batterie enthält Lithium und kann bei unsachgemäßer Verwendung, Handhabung oder Entsorgung explodieren.
  • Page 162 Stromversorgung des Servers auszuschalten, muß sichergestellt werden, daß alle Netzkabel aus den Netzsteckdosen herausgezogen wurden. Hinweis 10 ACHTUNG: Keine Gegenstände, die mehr als 82 kg wiegen, auf Rack-Einheiten ablegen. Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...
  • Page 163 Importante: Tutti gli avvisi di attenzione e di pericolo riportati nella pubblicazione IBM documentation iniziano con un numero. Questo numero viene utilizzato per confrontare avvisi di attenzione o di pericolo in inglese con le versioni tradotte riportate in questa sezione.
  • Page 164 Avviso 2 ATTENZIONE: Quando si sostituisce la batteria al litio, utilizzare solo una batteria IBM con numero parte 33F8354 o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore. Se il sistema di cui si dispone è provvisto di un modulo contenente una batteria al litio, sostituire tale batteria solo con un tipo di modulo uguale a quello fornito dal produttore.
  • Page 165 18 kg 32 kg 55 kg ATTENZIONE: Durante il sollevamento della macchina seguire delle norme di sicurezza. Avviso 5 ATTENZIONE: Il pulsante del controllo dell’alimentazione situato sull’unità e l’interruttore di alimentazione posto sull’alimentatore non disattiva la corrente elettrica fornita all’unità. L’unità potrebbe disporre di più di un cavo di alimentazione. Per disattivare la corrente elettrica dall’unità, accertarsi che tutti i cavi di alimentazione siano scollegati dalla sorgente di alimentazione.
  • Page 166 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...
  • Page 167 Related service information...
  • Page 168 Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...
  • Page 169 Importante: Todas las declaraciones de precauciín de esta IBM documentation empiezan con un número. Dicho número se emplea para establecer una referencia cruzada de una declaraciín de precauciín o peligro en inglés con las versiones traducidas que de dichas declaraciones pueden encontrarse en esta secciín.
  • Page 170 PRECAUCIÓN: Cuando desee sustituir la batería de litio, utilice únicamente el número de pieza 33F8354 de IBM o cualquier tipo de batería equivalente que recomiende el fabricante. Si el sistema tiene un mídulo que contiene una batería de litio, sustitúyalo únicamente por el mismo tipo de mídulo, que ha de estar creado por el mismo fabricante.
  • Page 171 Declaración 4 18 kg 32 kg 55 kg PRECAUCIÓN: Tome medidas de seguridad al levantar el producto. Declaración 5 PRECAUCIÓN: El botín de control de alimentaciín del dispositivo y el interruptor de alimentaciín de la fuente de alimentaciín no apagan la corriente eléctrica suministrada al dispositivo.

  • Page 172: Send Us Your Comments

    We want to know your opinion about this manual (part number 24P2933). Your input will help us to improve our publications. Please photocopy this survey, complete it, and then fax it to IBM HMM Survey at 919-543-8167 (USA). Name: _________________________________________...

  • Page 173: Problem Determination Tips

    IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Subject to IBM’s valid intellectual property or other legally protectable rights, any...

  • Page 174: Trademarks

    Sun Microsystems, Inc. in the United States, other countries, or both. Other company, product, or service names may be the trademarks or service marks of others. Hardware Maintenance Manual: IBM IntelliStation E Pro Type 6204 and Type 6214...
  • Page 176 Part Number: 24P2933...

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