IBM 620410U - IntelliStation E - Pro 6204 User Manual

User guide
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IntelliStation E Pro
Types 6204 and 6214
User's Guide
Welcome. . .
Thank you for buying an IBM
IntelliStation E Pro computer.
This
User's Guide
information for setting up,
installing options, and preparing
applications to run on your
computer. This book also contains
information regarding everyday
use and solving problems.
You can find the most current
information about your computer
at http://www.ibm.com/pc/support/
on the IBM Web site.
contains
System is ready to use.
• Click
and register your computer
• Install options and applications
Set up the computer
Start the computer
No
Did the computer
start correctly?
Yes
No
Do you plan to
use Windows XP?
Yes
Complete the setup
program
Access IBM
on your desktop
Go to the Computer Support
flowchart inside this cover
Install another
operating system

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Summary of Contents for IBM 620410U - IntelliStation E - Pro 6204

  • Page 1 IntelliStation E Pro Types 6204 and 6214 User’s Guide Set up the computer Welcome. . . Thank you for buying an IBM IntelliStation E Pro computer. Start the computer This User’s Guide contains information for setting up, installing options, and preparing applications to run on your computer.
  • Page 2 Register and profile your computer properly? After you register and profile, you will be able to: • Diagnose problems using the IBM Online Assistant • Participate in the IBM discussion forum • Receive e-mail notifications of technical updates related to your profiled products...
  • Page 3 IBM IntelliStation E Pro Types 6204 and 6214 User’s Guide...
  • Page 4 125 and Appendix F, “Notices” on page 137. Third Edition (June 2002) © Copyright International Business Machines Corporation 2002. All rights reserved. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.
  • Page 5: Table Of Contents

    Registering your computer..... 17 Using Access IBM......17 Installing other operating systems .
  • Page 6 Chapter 4. Configuring your computer ....29 Using the IBM Setup Utility program ....29 Starting the IBM Setup Utility program .
  • Page 7 International Warranty Service ....126 Purchasing additional services....127 IBM Statement of Limited Warranty Z125-4753-06 8/2000 ..128 Part 1 - General Terms .
  • Page 8 IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 9: Safety Information

    Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2002...
  • Page 10 2. First, remove power cords from outlet. 3. Attach signal cables to connectors. 3. Remove signal cables from connectors. 4. Attach power cords to outlet. 4. Remove all cables from devices. 5. Turn device ON. viii IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 11 Statement 2: CAUTION: ® When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 12 The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 13 Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
  • Page 14 IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 15: Preface

    The following documentation contains additional information about your computer. Because your computer comes with IBM-preinstalled software, you might be able to view some of these documents in Access IBM. See “Using Access IBM” on page 17. The IBM documents listed below can also be found at http://www.ibm.com on the World Wide Web.
  • Page 16 IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 17: Chapter 1. Introducing The Intellistation E Pro

    World Wide Web. See to the following illustrations for the location of the computer model and serial number labels. You will need these numbers to register your computer with IBM. Note: The illustrations in this document might differ slightly from your hardware.
  • Page 18: Features And Specifications For The Desktop Model

    NVIDIA Quadro4 200NVS (LFH-60) with 64 MB SDR SDRAM video memory and dual analog connectors (or dual digital monitor capability with the purchase of an additional pig-tail cable) IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 19: Features And Specifications For The Tower Model

    Features and specifications for the tower model The following table provides a summary of the features and specifications for the IntelliStation E Pro Type 6214. Some features and specifications are not available on all models. Microprocessor: Video adapter: (depending on your Acoustical noise emissions: v Intel Pentium 4 with 256 KB or model)
  • Page 20: Inventory Checklist

    Take an inventory of items as you unpack them to ensure that you have all of the components. If any items are missing or damaged, contact your place of purchase. The following is a list of items shipped with your IBM IntelliStaton E Pro computer: v One keyboard...
  • Page 21 You can use this program to register your computer with IBM. When you register your computer with IBM, information is entered into an IBM database, which enables IBM to contact you in case of a recall or other severe problem. Some locations offer extended privileges and services to registered users.
  • Page 22: Software Selections Cd

    IBM Web site. Update Connector can automatically determine when your computer needs available updates and can install them at your option. v Norton AntiVirus for IBM is used to detect and remove viruses from your computer. v Tivoli ®...
  • Page 23: Reliability, Availability, And Serviceability Features

    100BASE-TX environments. The controller provides full-duplex (FDX) capability, which enables simultaneous transmission and reception of data on the Ethernet local area network (LAN). Reliability, availability, and serviceability features Three important computer design features are reliability, availability, and serviceability (RAS). The RAS features help to ensure the integrity of the data that is stored on your computer, the availability of the computer when you need it, and the ease with which you can diagnose and repair problems.
  • Page 24: Computer Controls And Indicators

    Ethernet speed 100 Mbps CD eject button CD-ROM drive activity light Diskette eject button Diskette drive activity light Hard disk drive activity light Power-on light Power control button Ethernet transmit receive activity IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 25 CD-ROM drive eject button: opens and closes the CD tray. CD-ROM drive activity light: indicates when the CD-ROM drive is in use. Diskette drive activity light: indicates when the diskette drive is in use. Diskette drive eject button: releases a diskette from the drive. Ethernet speed 100 Mbps: when this light is on, the Ethernet speed is 100 Mbps.
  • Page 26 IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 27: Chapter 2. Setting Up Your Computer

    Adjust the monitor so that the top of the screen is at, or slightly below, eye level. Place the monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to 24 in.), and position it so that you can view it without having to twist your body. © Copyright IBM Corp. 2002...
  • Page 28: Glare And Lighting

    4. Align the post in the center of the foot with the hole on the bottom of the computer and place the foot between the guides indicated on the computer. IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 29: Setting The Voltage-Selection Switch

    5. Rotate the foot outward until the foot locks into place. Release tab Guides Feet (unlocked position) Feet (locked position) Release tab Guides 6. Complete steps 2 on page 12 through 5 for each foot. Note: When you need to access the inside of the computer to install options, you might find it easier to lay the computer on its side.
  • Page 30: Connecting Computer Cables

    Connect a printer or parallel device to the parallel connector. Parallel v Connect a serial device or external modem to the serial connector. Serial Device v Connect Universal Serial Bus (USB) devices to either of the USB connectors. Device IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 31 v Connect optional devices, such as speakers, microphones, or headphones, for models with an audio device. From left to right or top to bottom, depending on your model, the audio connectors are Line in, Line out, and Mic. Audio v Connect the Ethernet cable to the RJ-45 Ethernet connector. Important: To operate the computer within FCC Class A limits, use a category 5 Ethernet cable.
  • Page 32: Recording Important Numbers

    After the setup procedure finishes and the computer restarts, the Windows desktop opens. Your computer is ready for use. IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 33: Registering Your Computer

    Complete the following steps to use Access IBM. 1. Double-click the Access IBM icon on the Windows desktop. If the Access IBM icon is not available on your desktop, click Start → All Programs → Access IBM. For Windows 2000, click Start → Programs → Access IBM.
  • Page 34: Installing Other Operating Systems

    To install another operating system, follow the instructions in the documentation provided with the operating system and any updates. Then, follow the instructions in the README file on the Device Driver and IBM Enhanced Diagnostics CD to install the support software.
  • Page 35: Creating Emergency Diskettes

    Creating emergency diskettes At your earliest opportunity, create a Recovery Repair diskette, a Norton AntiVirus Rescue diskette, and an IBM Enhanced Diagnostics diskette, and store them in a safe place. Use the following sections to help you create a Recovery Repair diskette and a Norton AntiVirus Rescue diskette.
  • Page 36 IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 37: Chapter 3. Operating Your Computer

    To use these features, press the appropriate function key or keys quickly. The messages appear for only seconds. For more information about these messages, see “Using the IBM Setup Utility program” on page 29 and “Using the SCSISelect Utility program (some models)” on page 34.
  • Page 38: Video Device Drivers

    Device drivers for the graphics adapter and a README file with instructions for installing the device drivers are provided on the Device Driver and IBM Enhanced Diagnostics CD that comes with your computer and in the IBMTOOLS\DRIVERS directory on the hard disk drive.
  • Page 39: Using Audio Features

    IBM Universal Manageability Services (UM Services) streamline and automate personal computer (PC) systems management and support tasks, such as asset deployment and tracking. These utilities are available for IBM computers at no additional charge, helping to reduce total cost of ownership of networked computers so that you can focus vital company resources on essential business activities.
  • Page 40: Intel Boot Agent

    World Wide Web. System Migration Assistant System Migration Assistant (SMA) helps administrators remotely transfer configurations, profile settings, printer device drivers, and files from an IBM or non-IBM PC to supported IBM systems. For more information or to download this software go to http://www.ibm.com/pc/us/software/sysmgmt/products/sma/ on the World Wide Web.
  • Page 41: Component Protection

    Your computer has built-in virus protection that can be enabled through the IBM Setup Utility program. This built-in protection checks for viruses in only the boot record. Also, Norton AntiVirus for IBM is installed on the hard disk and on the IBM Software Selections CD.
  • Page 42: Shutting Down Your Operating System

    You must type the correct password before the keyboard will unlock. See Setting Security Passwords in Access IBM or “Security” on page 32. Some operating systems have a keyboard and mouse lock-up feature. See the documentation that comes with your operating system for more information.
  • Page 43 v Press and hold the power control button for more than 4 seconds to cause an immediate shutdown of the computer and place the computer in standby mode. You can use this feature if the operating system stops functioning. v If you cannot use the power control button to turn off your computer, disconnect the computer power cords from the electrical outlets.
  • Page 44 IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 45: Chapter 4. Configuring Your Computer

    The following configuration programs are available to configure your computer: v IBM Setup Utility program The IBM Setup Utility program is part of the basic input/output system (BIOS) code that comes with your computer. You can use this program to configure serial port assignments, change interrupt request (IRQ) settings, change the device startup sequence, set the date and time, and set passwords.
  • Page 46: Ibm Setup Utility Main Menu Choices

    Item specific Help information for each menu item appears on the right hand side of the IBM Setup Utility program screen. Select the item to view this information. The choices on some menus might differ slightly, depending on the BIOS version on your computer.
  • Page 47 Serial Port Setup: Select this choice to configure your computer serial ports. If the port is set to Enabled, you can set the base input/output (I/O) address and the interrupt. If the port is set to Automatic, the operating system automatically configures these settings.
  • Page 48 Security This choice appears at the top of the IBM Setup Utility screen. Select this choice to set several security features, including adapter ROM security, security profile by device, remote administration, and password protection. When you select Set Passwords in the Security menu, you can implement either user password protection or administrator password protection.
  • Page 49 Type of password Results User password v Type the password to complete the system startup. v A limited set of choices are available on the IBM Setup Utility main menu. Administrator password v No password is required to start the system.
  • Page 50: Using The Scsiselect Utility Program (Some Models)

    Enter. If you do not want to save your changes, select Exit the Setup Utility without saving and press Enter. If you want to save a change, but you do not want to leave the IBM Setup Utility program, select Save Settings and press Enter.
  • Page 51: Using The Intel Boot Agent Utility Program

    ROM. Attention: If you change the startup order using the Intel Boot Agent Utility program, startup sequence settings in the IBM Setup Utility program might not function properly. Chapter 4. Configuring your computer...
  • Page 52: Starting The Intel Boot Agent Utility Program

    Attention: If you change the startup order using the PXE Boot Agent Utility program, startup sequence settings in the IBM Setup Utility program might not function properly. Select this choice to change the order in which startup devices are queried.
  • Page 53 Select this choice to enable or disable a non-Windows operating system to use the adapter remote wake up capability. The default setting is Disabled. Notes: 1. Use the default setting for Advanced Configuration and Power Interface (ACPI) aware operating systems, such as Windows 2000 and Windows XP. 2.
  • Page 54 IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 55: Chapter 5. Installing Options

    This chapter provides instructions to help you install or replace options on your computer. For a list of supported options for your computer, go to http://www.ibm.com/pc/support/ on the World Wide Web. Before you begin Before you begin to install options in your computer, read the following information: v Read the handling guidelines in “Handling static-sensitive devices”, and read the...
  • Page 56: Desktop Model

    Major components of the desktop model The following illustration shows the locations of major components in the desktop model computer. Cover Adapter retaining Memory modules bracket Frame support bracket Drive cages CD-ROM drive Diskette drive IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 57: System Board

    System board The illustrations in the following sections highlight various components on the system board. Depending on installed options, your system board might look slightly different. DIMM 2 DIMM 3 Microprocessor DIMM 1 (J10TD2) (J5E1) PCI 1 CMOS recovery jumper (J33) PCI 2 PCI 3 Battery...
  • Page 58: System Board Internal Cable Connectors

    Audio front panel (J5) SCSI LED (J35) System board external cable connectors The following illustration identifies system board connectors for external devices. Keyboard Mouse USB ports Parallel Serial ports Ethernet Audio IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 59: Installing Options In A Desktop Model

    CMOS recovery jumper The following illustration identifies the CMOS recovery jumper on the system board. CMOS recovery jumper (J33) The CMOS recovery jumper can be used to clear CMOS memory in the event you lose your user password. See “Erasing a lost or forgotten password (clearing CMOS)”...
  • Page 60: Removing The Frame Support Bracket

    Your computer comes with adapter connectors or slots. The AGP video adapter is installed in the AGP slot. You can install up to three low-profile PCI adapters in PCI slots 1 through 3. All PCI slots are 32-bit, 33 MHz slots. IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 61 PCI expansion slots 1 and 2, system board integrated drive electronics (IDE) or SCSI devices, and then PCI expansion slot 3. Note: To change the startup sequence for PCI devices, start the IBM Setup Utility program, select Startup from the main menu, select Startup Sequence, and select Second device (SCSI) to designate the adapter startup sequence.
  • Page 62 If this is not possible, set the adapter down in its static-protective package on a hard surface. Avoid touching the components and gold-edge connectors on the adapter. IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 63 11. To install the adapter, carefully grasp the adapter by the top edge or upper corners, and align it with the expansion slot guides; then press the adapter firmly into the expansion slot. Attention: Be certain that the adapter is correctly seated in the expansion slot before you turn on the computer.
  • Page 64: Installing Internal Drives

    IDE CD-ROM or DVD-ROM drive in bay 1, a 3.5-in., 1.44-MB diskette drive in bay 2, and a hard disk drive installed in bay 3. Bay 3 Bay 1 Bay 2 IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 65 However, you can replace failed internal drives. 3. For a complete list of supported options for your computer, go to http://www.ibm.com/pc/support/ on the World Wide Web. Preinstallation steps: Before you replace drives in your computer, verify that you have all the cables and other equipment specified in the documentation that comes with the drive.
  • Page 66 Installing a hard disk drive: To replace a hard disk drive in the desktop model computer, do the following: 1. Read the information in “Preinstallation steps” on page 49. IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 67 2. Turn off the computer and attached devices and disconnect the external cables and power cords. 3. Remove the cover and frame support bracket. See “Removing the cover” on page 43 and “Removing the frame support bracket” on page 44 for details. 4.
  • Page 68 (FDD1) on the system board. To locate connectors on the system board, see “System board internal cable connectors” on page 42. IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 69: Installing Memory Modules

    Review the following information before connecting power and signal cables to internal drives: v The drives that are preinstalled in your computer come with power and signal cables attached. If you replace any drives, it is important to remember which cable is attached to which drive.
  • Page 70 “Removing the side cover” on page 60 for details. 3. Use a screwdriver to remove the two metal knockouts. 4. Insert the U-bolt through the rear panel; then attach and tighten the nuts. IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 71: Replacing The Cover

    5. Thread the cable through the U-bolt and around an object that is not part of or permanently secured to the building structure or foundation, and from which the cable cannot be removed. Fasten the cable ends together with a lock. After you add the security cable, make sure that it does not interfere with other cables connected to the computer.
  • Page 72: Tower Model

    The following illustration shows the locations of major components in the tower model computer. Rear adapter retention bracket Memory modules shield Filler Microprocessor panel System board Drive cage Front door Front adapter retention bracket Support bracket Cover Keylock button IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 73: System And Pci Extender Boards

    System and PCI extender boards The illustrations in the following sections highlight various components on the system board. This illustration identifies parts of the system board. Depending on installed options, your system board might look slightly different. DIMM 2 Microprocessor DIMM 3 DIMM 1 (J4K1)
  • Page 74 Fan 3 support bracket assembly fan sink (J7M2) fan (J6L1) Main power (J10K1) Diskette drive Primary IDE (PRI IDE) Secondary IDE (SEC IDE) Microprocessor Front fan (J22) power (J3H1) SCSI LED (J35) IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 75: System Board External Connectors

    System board external connectors The following illustration identifies system board connectors for external cables. Keyboard Mouse USB ports Parallel Serial ports Ethernet Audio Chapter 5. Installing options...
  • Page 76: Installing Options In A Tower Model

    1. Review the information in “Before you begin” on page 39 and “Safety information” on page vii. 2. Turn off the computer and all attached devices. 3. Disconnect all external cables and power cords. IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 77: Removing The Support Bracket

    4. Pull the cover release latch away from the computer, and push the cover toward the rear of the computer. To replace the side cover, see “Replacing the cover” on page 76. Attention: For proper cooling and airflow, replace the cover before turning on the computer.
  • Page 78: Working With Adapters

    Your computer comes with adapter connectors or slots. The AGP video adapter is installed in the AGP slot. You can install up to five PCI adapters in PCI slots 1 through 5. All PCI slots are 32-bit, 33 MHz slots. IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 79 2, system board integrated drive electronics (IDE) or SCSI devices, and then PCI expansion slots 3 through 5. v For a list of supported options for your computer, go to http://www.ibm.com/pc/support/ on the World Wide Web. Chapter 5. Installing options...
  • Page 80 7. Set any jumpers or switches on the adapter or system board as described by the adapter manufacturer. IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 81 8. Remove the adapter from the static-protective package, and carefully grasp the adapter by the top edge or upper corners, and align it with the expansion slot guides; then press the adapter firmly into the expansion slot. Note: It is best to move the adapter directly from the static-protective package to the adapter slot.
  • Page 82 8. Replace the cover, see “Replacing the cover” on page 76 for details. 9. Reconnect the external cables and power cords; then turn on the attached devices and the computer. IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 83 PCI adapter, save the EMC shield and filler panel from the bay or the PCI adapter slot cover in the event you later remove the option. 7. For a complete list of supported options for your computer, go to http://www.ibm.com/pc/support/ on the World Wide Web. Chapter 5. Installing options...
  • Page 84 5. Use a screwdriver to pry the filler panel and EMC shield away from the computer. Note: If you are installing a drive that contains a laser, observe the following safety precaution. IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 85 Statement 3: CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
  • Page 86 15. Replace the side cover. See “Replacing the cover” on page 76 for details. 16. Reconnect the external cables and power cords; then turn on the attached devices and the computer. IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 87 6. Attach the guide rails to the side of the drive using the screws provided. If you obtained your optional drive from IBM, the guide rails are blue plastic. 7. Slide the drive into the drive cage until the plastic tabs on the drive guide rails lock into place in the drive cage.
  • Page 88 SCSI devices, see the SCSI documentation on the Software Selections CD that comes with your computer. To locate connectors on the system board, see “System board internal cable connectors” on page 42. IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 89 Review the following information before connecting power and signal cables to internal drives: v The drives that are preinstalled in your computer come with power and signal cables attached. If you replace any drives, remember which cable is attached to which drive.
  • Page 90 11. Replace the side cover. See “Replacing the cover” on page 76. 12. Reconnect the external cables and power cords. Turn on the attached devices, and turn on the computer. IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 91 Installing a security U-bolt To help prevent theft, you can add a security U-bolt and cable to your computer. This section discusses how to install a security U-bolt. Do the following to install the U-bolt: 1. Review the safety precautions listed in “Safety information” on page vii. 2.
  • Page 92: Connecting External Options

    You can connect a number of optional external devices to the connectors on the rear and front of the computer. If your computer comes with a SCSI adapter installed, you can attach a SCSI storage expansion enclosure to your computer. IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 93: Input/Output Connector Locations

    To attach an external device: 1. Read “Before you begin” on page 39, review the safety precautions listed in Statement 1 and Statement 5 in “Safety information” on page vii, and read the documentation that comes with your options. 2. Be sure that your computer and all attached devices are turned off. 3.
  • Page 94: Input/Output Connectors

    Models that come with the NVIDIA Quadro4 200NVS video adapter come with the LFH-60 to dual analog monitor pig-tail cable. If you want to set up two digital monitors, you need to purchase a separate dual-digital monitor pig tail cable. IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 95: Keyboard Connector

    1. Restart the computer. 2. Press and hold the F1 key to launch the IBM Setup Utility program. 3. On the IBM Setup Utility menu, use the cursor keys on the keyboard to select Devices → Parallel Port. Note: When you configure the parallel connector as bidirectional, use an IEEE 1284-compliant cable.
  • Page 96: Serial Connectors

    USB technology transfers data at up to 12 megabits per second (Mbps) with a maximum of 127 external devices and a maximum signal distance of 5 meters (16 ft) per segment. IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 97: Audio Connectors

    If you plan to attach external SCSI devices, you must order an additional SCSI cable. To select and order the correct cables for use with external devices, contact your IBM reseller or IBM marketing representative. To receive an indication of SCSI hard-disk drive activity, you must also connect the SCSI adapter to the SCSI LED (J35) connector on the system board.
  • Page 98 SCSI devices. To install SCSI devices, you must have an optional PCI SCSI adapter installed. Refer to the documentation that comes with the device for instructions to set its SCSI ID. IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 99: Chapter 6. Solving Problems

    The benefits of registering and profiling your IntelliStation include using the IBM Online Assistant to diagnose problems and participating in the IBM discussion forum. For more detailed information about registering and creating a customized profile for your IBM products, go to the following World Wide Web addresses: – http://www.ibm.com/pc/register – http://www.ibm.com/pc/support...
  • Page 100 Hardware Problem solved? Software Flash the latest levels of BIOS, and download the latest level of Hardware diagnostics. You can download Problem or Software this code at solved? problem? http://www.ibm.com/pc/support/ IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 101: Power-On Self-Test (Post)

    Power-on self-test (POST) When you turn on the computer, the Power On Self-Test (POST) performs a series of tests to check the operation of system components and some of the installed options. If POST finishes without detecting any problems, the first window of your operating system or application program appears.
  • Page 102: Diagnostic Programs And Error Messages

    Diagnostic programs and error messages The system diagnostic programs are stored on the Device Driver and IBM Enhanced Diagnostics CD. These programs are the primary method of testing the major components of your computer. Diagnostic error messages indicate that a problem exists; they are not intended to be used to identify a failing part.
  • Page 103: Starting The Diagnostic Programs

    5. When you finish running the IBM Enhanced Diagnostics and Utilities program, exit from the Program and remove the CD from the drive. 6. If you used the IBM Setup Utility to change the first startup device, restore it to the original setting.
  • Page 104: Viewing The Test Log

    3. Click Diagnostic diskette. 4. Follow the instructions on the screen. To create a startable IBM Enhanced Diagnostics diskette from the World Wide Web: 1. Go to http://www.ibm.com/pc/support/ on the World Wide Web. 2. Download the diagnostics file for your computer to a hard disk drive directory (not to a diskette).
  • Page 105: Diagnostic Error Message Tables

    4. Run the appropriate diagnostics program and when the Diagnostic Programs screen appears, select Utility. 5. Select View Test Log from the list that appears; then follow the instructions on the screen. 6. Save the test log to a file on a diskette or to your hard disk. Note: The system maintains the test-log data while the system is turned on.
  • Page 106 2. If the problem remains, replace the DIMM. If the problem persists, call for service. Stuck key When in POST, a stuck Correct the stuck key. key has been detected. IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 107 Diskette Drive A: option correctly. 1762 If Enhanced POST, Accept the new Enhanced Security, or configuration in the IBM any password is set, Setup Utility program or when a hard disk has correct the hardware been added or removed. problem.
  • Page 108 If you select expected, a virus identification then the boot sector program to determine if checksum is updated to your system is infected. reflect the current device; otherwise, the current checksum remains. IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 109: Other Diagnostic Programs

    Other diagnostic programs Your computer contains diagnostic programs designed specifically for the Windows operating environment. Because these diagnostics work with the operating system, they test hardware and analyze certain software components. These diagnostic programs are especially useful for isolating operating system and device driver problems.
  • Page 110 Suggested action CD-ROM drive Verify that: 1. The primary IDE channel is enabled in the IBM Setup Utility program. 2. All cables and jumpers are installed correctly. CD-ROM drive is not recognized. 3. The correct device driver is installed for the CD-ROM drive.
  • Page 111 If the problem persists, call for service. Monitor Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, refer to the documentation that comes with the monitor for adjusting and testing instructions. Testing the monitor.
  • Page 112 3. You have assigned the printer port correctly in your operating computer or application program. The printer does not work. 4. You have assigned the printer port correctly using the IBM Setup Utility program. 5. You have run the tests described in the documentation that comes with your printer.
  • Page 113: Software Error Messages

    Table 3. Troubleshooting charts (continued) Symptom Suggested action Universal Serial Bus (USB) Verify that: ports 1. You are not trying to use a USB device during POST, if you have a standard (non-USB) keyboard attached to the keyboard port. Note: If a standard (non-USB) keyboard is attached to the keyboard port, then the USB port is disabled and no USB device will work during POST.
  • Page 114: Ethernet Controller Troubleshooting Chart

    Make sure that you are using Category 5 cables when operating the computer at 100 Mbps. v Make sure that the cables do not run close to noise-inducing sources like fluorescent lights. IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 115: Ethernet Controller Messages

    Determine if the IRQ setting assigned to the Ethernet adapter is also assigned to another device in the IBM Setup Utility program. Although interrupt sharing is possible for PCI devices, some devices do not function well when they share an interrupt with a dissimilar PCI device. Try changing the IRQ assigned to the Ethernet adapter or the other device.
  • Page 116 1. Load the driver for the supported adapter. 2. Check that the adapter is seated properly in the slot and try loading the AFT module again. If the problem persists, contact your network administrator. IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 117 If you have Windows 2000, do the following: 1. From the Windows 2000 desktop, click Start→Control Panel→Networks→Adapters. 2. Select your IBM Ethernet adapter from the list. 3. Click Properties→Advanced. 4. Lower the resource values that apply to the transmit queue.
  • Page 118 Explanation: Single adapter found, but multiple instances tried to load. Action: Contact your network administrator. 0x17 Explanation: Slot parameter not specified in the registry. Action: Call for service. All other Action: Call for service. 4-character hexadecimal codes IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 119: Ethernet Teaming Messages

    Ethernet teaming messages This section displays the messages associated with Ethernet teaming. Table 7. NDIS (Windows 2000 or Windows XP) driver teaming messages for the Ethernet controller Event ID Type Description Error Explanation: Team name and physical adapter name are the same. This is an invalid configuration.
  • Page 120 Action: Reconfigure the adapters. Error Explanation: Adapter failed to join because MaxFrameSize too small. Action: Replace adapter. Error Explanation: Adapter failed to join because MulticastList too small. Action: Replace adapter. IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 121: Intel Boot Agent Messages

    Table 7. NDIS (Windows 2000 or Windows XP) driver teaming messages for the Ethernet controller (continued) Event ID Type Description Informational Explanation: nn has successfully joined to team configuration. Action: None Informational Explanation: nn has successfully removed from team configuration. Action: None Warning Explanation: An illegal loopback situation has occurred on the adapter...
  • Page 122: Recovering Your Operating System And Preinstalled Software

    2. Before you start recovering or installing device drivers, make sure that you have the documentation and software media for the device. 3. Device drivers for IBM devices and the instructions to install them (README.TXT) are located on the Device Drivers and IBM Enhanced Diagnostics CD and in the C:\IBMTOOLS\DRIVERS directory.
  • Page 123: Recovering The Operating System

    Your computer has the Product Recovery Program on a hidden partition of the hard disk drive. If the hard disk drive becomes damaged or you replace the hard disk drive, contact IBM to order the IBM Product Recovery CD to recover your operating system, applications, and device drivers.
  • Page 124: Using Configsafe And The Save Our System (Sos) Feature

    2. Follow the instructions on the screen. 3. When finished, exit from ConfigSafe. v If you have Windows XP Professional: 1. Click → Start → Access IBM → Data backup and restore → Configuration backup-and-restore. 2. Click the shortcut button after the description of ConfigSafe.
  • Page 125: Erasing A Lost Or Forgotten Password (Clearing Cmos)

    Erasing a lost or forgotten password (clearing CMOS) This section applies to lost or forgotten passwords. For more information about lost or forgotten passwords, see Access IBM. To set the CMOS recovery jumper and erase a forgotten password: 1. Review the “Safety information” on page vii.
  • Page 126: Recovering From A Post/Bios Update Failure

    IBM Setup Utility program. At this time, you can either delete the old password or set a new user password. If you do not use the IBM Setup Utility program to change or delete the password, the next time you start the computer, the original user password will be reinstated.
  • Page 127: Replacing The Battery

    Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 128: Getting Information, Help, And Service

    If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem ™...
  • Page 129: Using The Documentation

    The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. IBM maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates.
  • Page 130 IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 131: Appendix A. Using The Software Selections Cd

    The programs on the Software Selections CD are licensed according to the terms and conditions of the IBM International License Agreement for Non-Warranted Programs, which is available through Access IBM. For more information about how to view this license agreement, see Appendix D, “Viewing the license agreement” on page 123.
  • Page 132: Installing Software Using The Software Selections Cd

    Programs (or Start → Programs in Windows 2000) and selecting it from the menu. For most programs, support documentation is included in the online help system; for some, online documentation (such as a README file) is also provided. IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 133: Appendix B. Caring For Your Computer

    Then use a soft cloth moistened with a nonabrasive liquid glass cleaner. Mouse If the pointer on the screen does not move smoothly with the mouse, you might need to clean the mouse. © Copyright IBM Corp. 2002...
  • Page 134: Moving Your Computer

    32 kg (70.5 lb) 55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Take the following precautions before moving your computer. 1. Back up all files and data from the hard disk. IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 135 Operating systems can vary in the way they perform backup procedures. Refer to your operating system documentation for information about software backup. 2. Remove all media (diskettes, compact discs, tapes, and so on) from the drives. 3. Turn off the computer and all attached devices. Your hard disk drive automatically parks the read/write heads in a nondata area.
  • Page 136 IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 137: Appendix C. Computer Records

    Serial Number (S/N) Key manufacturer address, phone number and key code number The model and type (M/T) numbers and the serial number (S/N) are located on a label near the bottom front bezel of your computer. © Copyright IBM Corp. 2002...
  • Page 138 IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 139: Appendix D. Viewing The License Agreement

    Appendix D. Viewing the license agreement The IBM International License Agreement for Non-Warranted Programs is viewable through Access IBM. Use of your computer signifies acceptance of this agreement. To view the license agreement, do one of the following: v If you have Windows 2000 Professional, do the following: 1.
  • Page 140 IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 141: Appendix E. Warranty Information

    Prior to on-site warranty service, you are required to go through problem determination with an IBM service specialist call center technician. A warranty period of 3 years on parts and 1 year on labor means that IBM will provide warranty service without charge for: 1.
  • Page 142: Warranty Service And Support

    IBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service, either on-site or at an IBM service center as determined by IBM.
  • Page 143: Purchasing Additional Services

    Purchasing additional services During and after the warranty period, you can purchase additional services, such as support for IBM and non-IBM hardware, operating systems, and application programs; network setup and configuration; upgraded or extended hardware repair services; and custom installations. Service availability and service name might vary by country or region.
  • Page 144: Ibm Statement Of Limited Warranty Z125-4753-06 8/2000

    Country-unique Terms. The terms of Part 2 replace or modify those of Part 1. The warranties provided by IBM in this Statement of Limited Warranty apply only to Machines you purchase for your use, and not for resale, from IBM or your reseller. The term “Machine” means an IBM machine, its features, conversions, upgrades, elements, or accessories, or any combination of them.
  • Page 145 IBM or your reseller of changes in a Machine’s location. IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s possession or 2) in transit in those cases where IBM is responsible for the transportation charges.
  • Page 146: Part 2 - Country-Unique Terms

    “Machine” includes Machine Code and Licensed Internal Code. This limit also applies to IBM’s suppliers and your reseller. It is the maximum for which IBM, its suppliers, and your reseller are collectively responsible. UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN THOSE UNDER THE FIRST ITEM LISTED ABOVE);...
  • Page 147 Trade Practices Act 1974 or other similar legislation and are only limited to the extent permitted by the applicable legislation. Limitation of Liability: The following is added to this Section: Where IBM is in breach of a condition or warranty implied by the Trade Practices Act 1974 or other similar legislation, IBM’s liability is limited to the repair or replacement of the goods...
  • Page 148 2. as to any other actual damage arising in any situation involving nonperformance by IBM pursuant to, or in any way related to the subject of this Statement of Limited Warranty, IBM’s liability will be limited to the charge paid by you for the individual Machine that is the subject of the claim.
  • Page 149 Machine in any of those countries from either (1) an IBM reseller approved to perform warranty service or (2) from IBM. If you purchase an IBM Machine in a Middle Eastern or African country, you may obtain warranty service for that Machine from the IBM entity within the country of...
  • Page 150 IBM with fraud or gross negligence and for express warranty. The following sentence is added to the end of item 2: IBM’s liability under this item is limited to the violation of essential contractual terms in cases of ordinary negligence.
  • Page 151 Services Act 1982. Applicability of suppliers and resellers (unchanged). The following is added to the end of this Section: IBM’s entire liability and your sole remedy, whether in contract or in tort, in respect of any default shall be limited to damages.
  • Page 152 IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 153: Appendix F. Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
  • Page 154: Trademarks

    Lotus, Lotus Notes, and Domino are trademarks of Lotus Development Corporation and/or IBM Corporation in the United States, other countries, or both. Intel, Celeron, MMX, LANDesk, Pentium, Pentium II Xeon, Pentium III Xeon, and Xeon are trademarks of Intel Corporation in the United States, other countries, or both.
  • Page 155: Electronic Emission Notices

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.
  • Page 156: United Kingdom Telecommunications Safety Requirement

    Japanese Voluntary Control Council for Interference (VCCI) statement Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
  • Page 157 The cord set should have the appropriate safety approvals for the country in which the equipment will be installed. IBM power cords for a specific country or region are usually available only in that country or region.
  • Page 158 IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 159: Index

    21 turning off 26 configuration programs battery replacement 111 general 29 bays IBM Setup Utility program 29 2 and 4 68 PXE Boot Agent Utility 29 5, 6, and 7 71 SCSISelect Utility program 29 drive 48, 67 configuring your computer 29...
  • Page 160 86 bays 5, 6, and 7 71 Ethernet integrated cabling 80 Ethernet 80 connector 80 functions 2, 3 error messages 99 SCSI 81 IntraNetWare error messages 99 IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 161 internal cable connectors 42, 58 option drive bays 67 installation 39 drives, installing 67 problems 96 jumper, CMOS recovery 32, 43, 60 parallel port bi-directional configuration 79 connector 79 connector pin-assignments 79 keyboard problem 96 connector 79 password port 79 administrator 26, 32 problem 94 lost of forgotten 109...
  • Page 162 70 user password 32 port 81 using setting IDs 82 ConfigSafe 108 software IBM Setup Utility program 29 CDs 4 passwords 32 error messages 97 Product Recovery Program 18 IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 163 using (continued) PXE Boot agent Utility program 35 Recovery Repair diskette 107 SCSISelect Utility program 34 video adapter specifications 2, 3 connector 78 connector pin-assignments 78 controller 21 device drivers 22 DVI connector 78 DVI connector pin-assignments 78 features 21 modes 21 monitor settings 22 Wake on LAN 23...
  • Page 164 IBM IntelliStation E Pro Types 6204 and 6214: User’s Guide...
  • Page 166 Part Number: 59P5622 Printed in the United States of America. 59P5622...

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