Software Problems; Universal Serial Bus (Usb) Port Problems; Diagnostic Programs, Messages, And Error Codes - IBM HC10 - BladeCenter - 7996 Service Manual

Software problems

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Type 7996," on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
You suspect a software
problem.

Universal Serial Bus (USB) port problems

The USB ports are shared BladeCenter unit resources. First, make sure that the
USB ports are assigned to the blade workstation; then, see the following table and
"Solving shared BladeCenter resource problems" on page 75.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Type 7996," on page 11 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
A USB device does not work.

Diagnostic programs, messages, and error codes

The diagnostic programs are the primary method of testing the major components
of the blade workstation. As you run the diagnostic programs, text messages and
error codes are displayed on the screen and are saved in the test log. A diagnostic
text message or error code indicates that a problem has been detected; to
determine what action you should take as a result of a message or error code, see
the table in "Diagnostic error codes" on page 71.
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BladeCenter HC10 Type 7996: Problem Determination and Service Guide
Action
1. To determine whether the problem is caused by the software, make sure that:
v The blade workstation has the minimum memory that is needed to use the
software. For memory requirements, see the information that comes with the
software.
Note: If you have just installed an adapter or memory, the blade workstation
might have a memory-address conflict.
v The software is designed to operate on the blade workstation.
v Other software works on the blade workstation.
v The software works on another server.
2. If you received any error messages when using the software, see the
information that comes with the software for a description of the messages and
suggested solutions to the problem.
3. Contact your place of purchase of the software.
Action
1. Check the function of the shared BladeCenter unit resources (see "Solving
shared BladeCenter resource problems" on page 75).
2. Reseat the USB device.
3. Make sure that:
v The operating system supports USB devices.
v The correct USB device driver is installed.
4. (Trained service technician only) Replace the system board assembly.