Error Handling - Fujitsu BS2000 SE Series Operating Manual

Additive Components

4.2.7 Error handling

Problem Solution
Power supply
No display
Make sure the power is connected.
messages
Make sure the power switch is on.
appear
Power cycle the library.
Contact Customer Support.
Tape movement
Tape stuck in
Detach the tape library while BS2000 is operating ( /DETACH-DEVICE ). This eliminates the
drive
BS2000 software as a problem source.
Power cycle the library, allow it to complete initialization, which in rare cases can take as
long as 10 minutes, and then retry unloading the tape using the library operator control panel.
Allow the tape drive to complete all operations. This may take as long as 10 minutes if you
reset or cycle power on the library while the cartridge is positioned at the physical end of the
media.
Contact Customer Support.
Tape stuck in See
storage slot
Media
Cleaning or Make sure you are using recommended data and cleaning cartridges, see
data cartridge . The library automatically unloads incompatible cartridges, the Media Attention LED flashes,
incompatible and an exclamation point (!) is displayed in the inventory display for the indicated slot number.
with drive Export the media in order to clear the state.
Cannot write
Make sure that the cartridge is write enabled (move the write-protect switch to the enabled
to or read
position).
from tape
Make sure you are using a recommended data cartridge, see
Make sure you are using an Ultrium cartridge that has not been degaussed. Do not degauss
Ultrium cartridges.
Make sure that the cartridge has not been exposed to harsh environmental or electrical
conditions and is not physically damaged in any way.
Retry the operation with a different, known good tape.Clean the tape drive.
Cleaning
section "Removing stuck tapes from slots" .
"LTO tape cartridges"
"LTO tape cartridges"
.
77