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5• FREQUENT ISSUES AND QUESTIONS
PROBLEMS
Commands sent to obtain information about
the robot (status, position, Mowerdata), but
no confirmation message received
Text message alarms not received and / or
no control of the robot with text message
commands
The robot is switched off (I can see it
through Status command) but I did not
receive the corresponding SMS message
'Robot OFF'
Loss of the mobile phone or SIM card
corresponding to the number set in the
ALARM_PHONE setting
Loss of the mobile phone or SIM card
corresponding to the number set in the
CONTROL_PHONE setting
Configuration of the language used by
Track&Trace services
The SMS communication between your mobile phone and the robot is not working. Following
possibilities can explain the problem:
- you have mistyped the robot SIM card phone number.
- the GSM network of the operator is temporally not working in your area or in the area of the
robot.
- the GPS/GPRS module of the robot is not able to receive or send SMS. A possible root cause
can be that the module has a low power battery. As long as the robot is working normally, this
can not happen. However, when the robot is switched off, the autonomy of the GPS/GPRS
module battery allows SMS communication to continue for a few days. After that period, the
robot is no longer able to communicate. You have to switch on the robot again. Check then that
the SMS communication has been properly re-established.
- your yearly subscription to the 'Track&Trace' option has not been renewed and the service has
been disabled. Contact your dealer to reenable the service.
- Text message communications are not working (see above).
- You must have the 'ALARM_PHONE' or 'CONTROL_PHONE' rights to have this
functionality (see section 3•1). Check via Status command which phone numbers are registered
in the GPS/GPRS module .
- The same alarm is occurring continuously. Only one Alarm_SMS is sent in those conditions (see
section 3•7).
Following possibilities can explain the problem :
- SMS communication not working : see here above.
- After an alarm has occurred (you should have received an Alarm_SMS for it), the robot
is switching off automatically 2 minutes after, unless the alarm condition has disappeared
(example : short signal interruption). In this case, the robot does not send a 'Robot OFF' SMS.
Take contact with your dealer so the 'ALARM_PHONE' can be cleared and you will be able to
define a new phone number to receive alarms and send control or security commands.
The 'ALARM_PHONE' phone can be used to clear the 'CONTROL_PHONE' and allow to
define a new phone number.
The language can only be configured in certain cases.
The language of the 'Alarms' sent by the robot over SMS are in the same language as you have
configured your robot for use through display/keyboard.
The language of the 'Track&trace' server accessible via the web is also configurable.
However, the 'Track&Trace' commands SMS must be in English in the same syntax as described
in this manual (but the commands are case insensitive). The acknowledgments confirmation SMS
are also in English only.
SOLUTIONS
51
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