Kontron Mungo540 User Manual page 6

The limited warranty is void if the product has been subjected to
alteration, neglect, misuse, or abuse; if any repairs have been attempted
by anyone other than Kontron or its authorized agent; or if the failure is
caused by accident, acts of God, or other causes beyond the control of
Kontron or the manufacturer. Neglect, misuse, and abuse shall include
any installation, operation, or maintenance of the product other than in
accordance with the user's guide.
No agent, dealer, distributor, service company, or other party is
authorized to change, modify, or extend the terms of this Limited
Warranty in any manner whatsoever. Kontron reserves the right to make
changes or improvements in any product without incurring any
obligation to similarly alter products previously purchased.
Return Procedure
For any Guarantee or Limited Warranty return, please contact Kontron
Customer Service at 800-480-0044 or 858-677-0877 and obtain a
Return Material Authorization (RMA) Number. All product(s) returned
to Kontron for service or credit must be accompanied by a Return
Material Authorization (RMA) Number. Freight on all returned items
must be prepaid by the customer who is responsible for any loss or
damage caused by common carrier in transit. Returns for Warranty
must include a Failure Report for each unit, by serial number(s), as well
as a copy of the original invoice showing the date of purchase.
To reduce risk of damage, returns of product must be in an Kontron
shipping container. If the original container has been lost or damaged,
new shipping containers may be obtained from Kontron Customer
Service at a nominal cost.
Kontron owns all parts removed from repaired products. Kontron uses
new and reconditioned parts made by various manufacturers in
performing warranty repairs and building replacement products. If
Kontron repairs or replaces a product, its warranty term is not extended.
Kontron will normally return your replacement or repaired items via
Second Day Air. Overnight delivery or delivery via other carriers is
available at an additional charge.
Shipments not in compliance with this Guarantee and Limited Warranty
Return Policy will not be accepted by Kontron.
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