Cisco Webex DX70 Administrator's Manual page 45

Cisco Webex DX70 and DX80

Introduction
Set up Intelligent Proximity for content sharing
About privacy
In the Cisco Privacy statement and the Cisco Proximity
Supplement you find information about data collection in the
clients and privacy concerns that needs to be considered
when deploying this feature in the organization. Refer to:
► https://www.cisco.com/web/siteassets/legal/privacy.html
Note that the mobile devices in the room only can receive and
view content when the video conferencing device is in a call.
D15362.17 DX70 and DX80 Administrator Guide CE9.14, OCTOBER 2020.
Configuration Configuration Peripherals
Basic troubleshooting
Cannot detect devices with Proximity clients
• Some Windows laptops are not able to record sound in the
ultrasound frequency range (20 kHz-22 kHz). This can be due
to frequency limitations with the sound card, sound driver or
the internal microphone of the particular device. Refer to the
Support forum for more information.
• Check Settings > Issues and diagnostics
or Maintenance > Diagnostics
video conferencing device. If there are no ultrasound related
Issues listed ("Unable to verify the ultrasound signal"),
ultrasound pairing messages are emitted by the video
conferencing device as they should. Refer to the Proximity
Support forum for further assistance with the client detection
issues.
Audio artifacts
• If you can hear audio artifacts, like humming or clipping
noise, decrease the maximum ultrasound volume (Audio >
Ultrasound > MaxVolume).
Cannot share content from a laptop
• For content sharing to work, the video conferencing device
and the laptop must be on the same network. For this reason
Proximity sharing might fail if your video conferencing device
is connected to your company network via Expressway, and
your laptop is connected via VPN (VPN client dependent).
Maintenance
(page 5 of 5)
on the user interface,
on the web interface of the
45
Administrator Guide
Device settings
Additional resources
Cisco Proximity site:
► https://proximity.cisco.com
Support forum:
► https://www.cisco.com/go/proximity-
support
www.cisco.com — Copyright © 2020 Cisco Systems, Inc. All rights reserved.
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