Getting Information By Fax; Getting Help Online; Getting Help By Telephone - IBM Netfinity ServeRAID-4H Ultra160 User Reference

Technical information is available on a wide range of topics, such as:
v Hardware setup and configuration
v Preinstalled software
v Windows, OS/2, and DOS
v Networking
v Communications
v Multimedia
In addition, the latest device driver updates are available.
Commercial online services, such as America Online (AOL), contain information
about IBM products. (For AOL, use the keyword IBM.)

Getting information by fax

If you have a touch-tone telephone and access to a fax machine, in the U.S. and
Canada you can receive by fax marketing and technical information on many topics,
including hardware, operating systems, and local area networks (LANs). You can
call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow the
recorded instructions, and the requested information will be sent to your fax
machine.
In the U.S. and Canada, to access the IBM Automated Fax System, call
1-800-426-3395.

Getting help online

Online Housecall is a remote communication tool that allows an IBM
technical-support representative to access your PC by modem. Many problems can
be remotely diagnosed and corrected quickly and easily. In addition to a modem, a
remote-access application program is required. This service is not available for
servers. There might be a charge for this service, depending on the request.
For more information about configuring your PC for Online Housecall:
v In the U.S., call 1-800-772-2227.
v In Canada, call 1-800-565-3344.
v In all other countries, contact your IBM reseller or IBM marketing representative.

Getting help by telephone

During the warranty period, you can get help and information by telephone through
the IBM PC HelpCenter. Expert technical-support representatives are available to
assist you with questions you might have on the following:
v Setting up your computer and IBM monitor
v Installing and setting up IBM options purchased from IBM or an IBM reseller
v 30-day, preinstalled-operating-system support
v Arranging for service (on-site or carry-in)
v Arranging for overnight shipment of customer-replaceable parts
In addition, if you purchased an IBM PC Server or IBM Netfinity Server, you are
eligible for IBM Start Up Support for 90 days after installation. This service provides
assistance for:
v Setting up your network operating system
v Installing and configuring interface cards
v Installing and configuring network adapters
Please have the following information ready when you call:
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IBM Netfinity User's Reference: ServeRAID
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-4H Ultra160 SCSI Controller