Limited Warranty - Rinnai Neo Series Operation Manual

Limited Warranty

Rinnai brings you peace of mind with a:
5-year firebox warranty
This warranty is applicable to all Rinnai gas fires manufactured from 01 April 2019. All terms of the
warranty, subject to the conditions below, are effective from the date of first installation. The
attending service person reserves the right to verify this by requesting a copy of the certificate of
compliance prior to commencement of any warranty work. Proof of purchase and installation date
will be required at the time of any warranty claim. This warranty is only valid within the country of
purchase.
FIREBOX*
Parts
5 years
* The firebox is the metal outer casing that surrounds the fire. All other parts of the fire will be covered
by a two year limited warranty.
General warranty terms
All Rinnai appliances meet or exceed the safety standards required by New Zealand gas and
electrical regulations. The company is constantly improving its products and as such, specifications
are subject to change or variation without notice.
For the purposes of the Consumer Guarantees Act 1993, Rinnai only guarantees the availability of
repair facilities and spare parts for the express warranty period recorded in the 'Warranty Summary'
table above.
This warranty does not limit any consumer rights or guarantees that may apply under the Consumer
Guarantees Act 1993. If the product is acquired for the purposes of a business, the provisions of the
Consumer Guarantees Act 1993 do not apply and no other warranties (either express or implied by
law) apart from those stated in the warranty will apply.
Warranty terms and conditions
1. All terms of this warranty are effective from the date of first installation. The attending service
person reserves the right to verify this by requesting a copy of the certificate of compliance
prior to commencement of any warranty work. The installer must issue a certificate of
compliance by law in New Zealand. Warranty claims may be invalid if not accompanied by details
of the installing or supervising gas fitter's registration number and the gas certification number.
2. All Rinnai appliances must be installed, commissioned, serviced, repaired and removed in
accordance with the manufacturer's installation instructions, local regulations, and municipal
building codes by persons authorised by local regulations to do so.
3. All appliances must be operated and maintained in accordance with the manufacturer's
operating instructions. Rinnai recommends that gas appliances are serviced as per our service
schedule.
18 | Neo RIB2312 operation guide: 12149-A 01-17
Labour
2 years
ALL OTHER PARTS
Parts
2 years
Labour
2 years