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How the Rinnai Neo starts
By pressing the power button 'On' the fire will start the ignition sequence.
Ignition sequence:
1. When the On/Off button is pressed on the control panel, the infra-red receiver window will
pulse green.
2. The ignition sparker will operate, and as soon as a spark is sensed gas will flow to the main
burner.
3. When the main burner establishes a flame, the heater will automatically modulate between
the burner settings to achieve and maintain the default set temperature of 22 °C
Do not unplug or turn off the mains power supply to the fire as this will stop the convection fan
from cooling down the unit. The convection fan operates for several minutes after the fire has
been turned off.
Power cut or power disruption
If power is disrupted while the Neo is operating, once the power
has been restored, the fire will go into power failure mode, the LED
indicator will flash red, there will be flashing zeros in the error display
window
2
, and if using the app 00 (mains power failure) will appear on
your smart device.
To reset the fire, press the ON/OFF button on the control panel,
remote control, or on the app twice to turn the fire back on.
Position of your Rinnai Neo inbuilt on a wall
The Neo Inbuilt looks and performs best when installed close to the floor. If the unit is installed
higher up the wall the movement of air from the convection fan, depending on the room
configuration, could create draughts.
Wall surface above the fire
The temperature of the wall surface directly above the appliance may get warm and discolour
paint finishes or distort vinyl wall coverings. For durability of surfaces, please contact the
manufacturer for their specification. The finish needs to be able to withstand temperatures of up
to 65 °C above ambient.
On initial start-up (no additional buttons pressed), the Neo modulates the flame and heat output to try and maintain
1
the default temperature setting of 22 °C. If the room temperature starts to climb above 22 °C the Neo will modulate
to its lowest flame and fan setting, but will not turn off. Depending on the size of the room this could mean the room
temperature could steadily rise.
2
Error display window can be located in the lower left hand side of the frame, refer image on p. 14. The error will show
through two narrow cutouts—you will need to walk up to the fire and look down to see these.
.
1
Fault Code and Fix
Probable Cause
00
Mains power failure.
Description
When power failure is sensed
operation stops.
Action
Reset heater, press the On/Off
button at the fireplace twice.
Neo RIB2312 operation guide: 12149-A 01-17 | 7
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