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Warranty terms and conditions continued
4. Servicing of the product is to be carried out by a Rinnai authorised service centre.
5. The warranty applies only to the components supplied by Rinnai. It does not apply to com-
ponents supplied by others, such as electrical switches, electrical cables, fuses and where
applicable flue systems but is not limited to these.
6. Where a failed component is replaced under warranty, the balance of the original appliance
warranty will remain effective.
7. Rinnai reserves the right to transfer functional components from defective appliances if they
are suitable.
8. Rinnai reserves the right to have installed product returned to the factory for inspection.
9. Where the gas fire is installed outside the metropolitan area or further than 40km from a Rin-
nai authorised service centre, travel costs shall be the owner's responsibility.
Warranty exclusions
The following exclusions may cause the warranty to become void and will results in a service
charge and cost of parts (if required).
1. Accidental damage and acts of God.
2. Failure due to abuse or misuse, improper maintenance or improper storage.
3. Failure due to incorrect or unauthorised installations including but not limited to the use of
products, including flue systems that are not specified by Rinnai, damage caused by installa-
tion of indoor fires outdoors and outdoor fires indoors.
4. Failure or damage caused by alterations, service or repair work carried out by persons other
than Rinnai service persons or service centres.
5. Where it is found that there is no fault with the appliance and the issue is related to the instal-
lation or is due to the failure of electric or gas supplies.
6. Noise caused by minor contraction, movement or expansion of certain parts.
7. Cost of building work to access parts that need repair or replacement, or the costs of build-
ing repairs afterwards.
8. Subjective issues such as noise or smell that Rinnai have investigated (or a Rinnai service
agent has investigated) and are established to be within normal operating parameters.
9. Variances in fireplace appearance from Rinnai promotional images that are due to gas type
and printing confines.
Neo RIB2312 operation guide: 12149-A 01-17 | 19
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