Mitel MiVoice Business Voice Quality And Troubleshooting Manual page 39

VOICE QUALITY QUESTIONS
What is the nature of the problem?
Tip: You can find sample audio recordings
of some of these voice quality issues on the
internet at the following URL:
http://www.voiptroubleshooter.com/diagnosi
s/usersymptoms.html
Table 7: Collecting Problem Details

Buzzing

Choppy voice

Clipped voice (truncated words)

Clipped voice (overdriven or distorted)

Crackling or clicking

Crosstalk

Delayed response time (effect similar to Citizen's Band radio)

Distortion

Distorted music on hold

Dropped calls

Echo

Garbled voice

Hissing

Hum

Motor boating

Popping - during and after speech

Popping - random

Sidetone (too little)

Silence (no audio on both ends)

Silence (one-way audio)

Static

Stuttering

Tinny audio (as though voice is coming through a drainpipe)

Poor intelligibility

Other, specify
Troubleshooting Voice Quality
PROBLEM DETAILS
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