Mitel MiVoice Business Voice Quality And Troubleshooting Manual page 47

After isolating the issue, use Table 9 to record where the voice quality issue is occurring in the
network. Check all that apply.
THE ISSUE IS OCCURRING ON . . . .

Single IP Phone?

on a Dual port IP phone that connects a PC to the network

Multiple IP Phones?

on the same MiVoice Business platform?

in the same subnet

between IP phones on different subnets

on the same layer 2 switch

in the same VLAN

on the same router

in the same MiVoice Business bandwidth management zone

Single Analog or Digital Phone?

Multiple Analog or Digital Phones?

on the same ASU

on the same MiVoice Business platform?

IP Phone to Analog/Digital Phone Calls or Vice-Versa?

across the PSTN

between analog phones on ASU and IP phones in LAN

IP Trunk Calls?

on a single IP trunk

on calls on the same MiVoice Business platform

on calls across a specific MiVoice Business trunking gateway

between the main and satellite office

across the WAN

SIP Trunk Calls

Analog or Digital Trunk Calls?

on all trunks on an ASU

on all trunks on a specific trunk card

on all trunks in a specific trunk group
Now that you have . . . .

recorded the site information

collected problem details

identified the symptoms, and

isolated the voice quality issue
. . . . you are ready to proceed to the troubleshooting charts.
Table 9: Isolating the Voice Quality Issue
Troubleshooting Voice Quality
41