Mitel MiVoice Business Voice Quality And Troubleshooting Manual page 79

R
Recording
hardware and software info 32
site information 31
Reflection
and delay 11
definition 6
Registering, for technical support services 68
S
SHARC DSPs 56
Sidetone 10
definition 7
round trip delay 11
Silence, troubleshooting 51
Site
diagram of network 37
Site information recording 31
SMDR logs 66
Sniffer, for network analysis 59
Software versions 32
Speech compression, definition 7
Speed, testing internet connection 60
Static, troubleshooting 45
Stutter, troubleshooting 48
Subnet
definition 7
guidelines for 30
Symptoms, identifying 32
System diagnostic reports 65
T
Technical support, registering 68
Terminology 3
Terms, defined 3
Tests, for troubleshooting 55
Time Division Multiplexing, definition 7
Tinny audio, troubleshooting 52
Tools, for troubleshooting 55
Traffic analyzer 59
Troubleshooting
acoustic echo 43
charts 42
choppy voice 47
clipping 48
crackling, clicking, popping, static 45
crosstalk 50
delayed response time 53
distorted music on hold 50
dropped calls 51
echo 42
electrical echo 42
garbled voice or distortion 49
hissing, buzzing, hum, motor boating 44
low or high audio 54
methodology 31
silence 51
stutter 48
tinny audio 52
voice quality 31
TSN
registering for services 68
V
Virtualization diagnostics 65
VLANs, guidelines 29
Voice quality
environmental issues 27
terminology 3
troubleshooting methodology 31
Voice quality issues
audio samples 33
causes 1
definition 7
diagnosing 2
in analog, TDM, or PSTN 9
isolating within network 39
nature of problem 33
troubleshooting 31
Voice quality statistics 63
W
WAN layer 3 switch, guidelines 29
Wide area network, definition 7
Wideband
CODEC calls 27
definition 8
Wireshark
definition 8
traffic analyzer 59
Index
73