Mitel MiVoice Business Voice Quality And Troubleshooting Manual page 40

Voice Quality Troubleshooting Guide
VOICE QUALITY QUESTIONS
Is it loud or soft?
Is the problem constant or intermittent?
When did the problem first appear?
Where is the problem occurring?
What is the customer environment?
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Table 7: Collecting Problem Details

Loud

Soft

Varies from loud to soft

None (no volume issues)

Constant

Intermittent during some calls

Intermittent during all calls.

Intermittent during the day

Intermittent during the week

Specific time of day
Date:
Time:

Local only

Far-end only

Both locally and far-end

Don't know

Enclosed Office

Open concept office

Tenanting (multiple companies in same building)

Warehouse

Manufacturing

Academic institution (for example, college campus)

Hospital

Hospitality (hotel or motel)

Call center (ACD environment)

Construction site

Out of doors
PROBLEM DETAILS