Problems With The Wan; Problems Accessing The Zyxel Device; Table 129 Troubleshooting The Wan; Table 130 Troubleshooting Accessing Your Device - ZyXEL Communications P-2302HW-P1 Series User Manual

P-2302HW/HWL-P1 Series User's Guide

23.3 Problems with the WAN

Table 129 Troubleshooting the WAN

PROBLEM
The WAN light is
off.
I cannot get a
WAN IP address
from the ISP. (The
INTERNET light is
red.)
I cannot access
the Internet.
The Internet
connection
disconnects.

23.4 Problems Accessing the ZyXEL Device

Table 130 Troubleshooting Accessing Your Device

PROBLEM
I cannot
access the
ZyXEL Device.
272
CORRECTIVE ACTION
Check the Ethernet cable and connections between the ZyXEL Device WAN port
and DSL modem or switch that it is connected to.
The ISP provides the WAN IP address after authenticating you. Authentication
may be through the user name and password, the MAC address or the host name.
The username and password apply to PPPoE encapsulation only. Make sure that
you have entered the correct Service Type, User Name and Password (be sure
to use the correct case). Refer to
Make sure the ZyXEL Device is turned on and connected to the network.
Verify your WAN settings. Refer to
Make sure you entered the correct user name and password.
If you use PPPoE encapsulation, check the idle time-out setting. Refer to
6.2.3 on page 110.
Contact your ISP.
CORRECTIVE ACTION
The default password is "1234". Make sure that you enter the correct password.
If you have changed the password and have now forgotten it, you will need to upload
the default configuration file. This restores all of the factory defaults including the
password.
Section 6.1.1 on page 105.
Chapter 6 on page 105.
Chapter 23 Troubleshooting
Section