Problems With The Wan Interface; Problems Accessing The Zywall; Table 217 Troubleshooting The Wan Interface; Table 218 Troubleshooting Accessing The Zywall - ZyXEL Communications ZyWall 70 User Manual

45.4 Problems with the WAN Interface

Table 217 Troubleshooting the WAN Interface

PROBLEM
Cannot get WAN IP
address from the
ISP.

45.5 Problems Accessing the ZyWALL

Table 218 Troubleshooting Accessing the ZyWALL

PROBLEM
Cannot access the
ZyWALL.
Cannot access the
ZyWALL via the
console port.
Chapter 45 Troubleshooting
CORRECTIVE ACTION
The ISP provides the WAN IP address after authentication. Authentication may
be through the user name and password, the MAC address or the host name.
Use the following corrective actions to make sure the ISP can authenticate your
connection.
You need a user name and password if you're using PPPoE or PPTP
encapsulation. Make sure that you have entered the correct Service Type, User
Name and Password (the user name and password are case sensitive). Refer
to Chapter 7 on page 131
If your ISP requires MAC address authentication, you should clone the MAC
address from your computer on the LAN as the ZyWALL's WAN MAC address.
Refer to Chapter 7 on page 131
that you clone your computer's MAC address, even if your ISP presently does
not require MAC address authentication.
If your ISP requires host name authentication, configure your computer's name
as the ZyWALL's system name. Refer to
page 423.
CORRECTIVE ACTION
The default password is "1234". The password field is case sensitive. Make sure
that you enter the correct password using the proper casing.
Use the Reset button to restore the factory default configuration file. This will
restore all of the factory defaults including the password. See
page 60 in Chapter 2 on page 59
1. Check to see if the ZyWALL is connected to your computer's console port.
2. Check to see if the communications program is configured correctly. The
communications software should be configured as follows:
• VT100 terminal emulation.
• 9600 bps is the default speed on leaving the factory. Try other speeds in
case the speed has been changed.
• No parity, 8 data bits, 1 stop bit, data flow set to none.
ZyWALL 70 User's Guide
or Chapter 30 on page 449
or Chapter 28 on page
Chapter 3 on page 75
for details.
429. It is recommended
or Chapter 27 on
Section 2.3 on
565