15.3 Problems With The Wan Interface; Table 15-3 Troubleshooting The Wan Interface - ZyXEL Communications Prestige 314 PLUS User Manual

Prestige 314 PLUS Broadband Sharing Gateway with 4-Port Switch
PROBLEM
Cannot ping any computer on the
LAN.

15.3 Problems with the WAN Interface

PROBLEM
Cannot get a WAN IP address
from the ISP.
Cannot connect to a remote node
or ISP.
15-2
Check the 10M/100M LEDs on the front panel. One of these LEDs
should be on. If they are both off, check the cables between your
Prestige and hub or the station.
Verify that the IP addresses and subnet masks of the Prestige and
the computers on the LAN are on the same subnet.

Table 15-3 Troubleshooting the WAN interface

The WAN IP address is provided when the ISP recognizes the user
as an authorized user after verifying the MAC address or Host Name
or User ID.
Find out the verification method used by your ISP.
If the ISP checks the LAN MAC address, tell the ISP the WAN MAC
address of the Prestige. The WAN MAC can be obtained from menu
24.1.
In case the ISP does not allow you to use a new MAC, you can clone
the MAC from the LAN as the WAN MAC and send it to the ISP
using Menu 2 - WAN Setup.
If the ISP checks the Host Name, enter host name in the system field
in Menu 1 - General Setup when you connect the Prestige to a
cable/xDSL modem.
If the ISP checks the User ID, make sure that you have entered the
correct Service Type, User Name and Password in Menu 4 -
Internet Access Setup.
Check menu 24.1 to verify the line status. Contact your service
provider if your line remains down.
CORRECTIVE ACTION
CORRECTIVE ACTION
Troubleshooting