Pyronix Castle EURO 46 Series Programming Reference Manual page 53

Fault Description
Case Tamper Case tamper switch open
XXX
Fault Description
Control Panel End Station unable to
Modem Fault communicate with Digi
Modem
Control Panel Call to ARC from Digi
ARC Call Fail Modem Digi Modem has
failed. Note: This is a
communication problem,
which is rarely caused by an
equipment fault.
CHC TEST Unable to communicate with
FAIL Castle Host Computer. Note:
This would also result if the
telephone line had premium
rate calls blocked.
Control Panel PSTN Line Fault signalled by
Line Fault 100 Digi Modem.
EURO 46, 162 & 280 Programming Manual
DETECTION FAULTS
Solution
Secure switch closed. Same method of showing the device as
battery fault.
COMMUNICATION FAULTS
Solution
If modem not present, ensure that "Disable Digi" option is set
to 'YES' and "DOWNLOAD MODE" is set to 'NONE' or 'RS232'.
If present, but not detected, check the modem is inserted
correctly.
Check ALL call details are programmed correctly.
Ensure signalling format is correctly set for ARC receiver.
Ensure that calls to the ARC or SMS bureaux numbers are
allowed on the PSTN line, eg 0800, 0845 etc.
Ensure the Digi is enabled, and at least one SMS call is
correctly programmed.
Check that ordinary phone on same line connects to CHC, and
modem tones heard – if not, problem is PSTN – NOT
equipment.
Only operative if "DOWNLOAD BY MODEM" selected OR
"DISABLE DIGI/SMS" is set to 'NO'
Note: 'Line Fault' timer operative.
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