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P r i n t e r O p e r a t i o n a l P r o b l e m s
Printer
Operational
Problems
Figure 7.4
Printer Operational Problems
Problem
Printer will not print
A file sent from the host
does not print
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Figure 7.4 lists common operational problems and
recommended actions.
1.
Power printer OFF, then ON.
2.
Print a Configuration Sheet (see page 3-62).
•
If Configuration Sheet prints, printer is OK. Check your software
application and your printer connection. See below.
•
If Configuration Sheet does not print, contact your dealer or Xerox / Rank
Xerox.
1.
Check if printer is Online.
2.
Send a plain text file (i.e., one without printing commands embedded in it) to
the printer. (You may need to depress the form feed key when the LED
remains lit if Auto Job End is not set.)
•
If file prints correctly in the default font, with all of the characters in the
original file, the printer is seeing the same data that the host is sending,
and the interface or communication line is functioning correctly.
•
If no data prints (or the last page indicator does not come on):
A. Check configuration to be certain the printer is configured properly.
B. If using the parallel or serial port, the port may be disabled on the
printer. Check the Configuration Sheet for the port you are using to
see if Port Enable is ON. If OFF, set to ON and try again.
C. If using an optional Xerox network interface card (XNIC) (i.e.,
Ethernet, LocalTalk, or Token Ring), check the Configuration Sheet
to see if the printer is acknowledging that the XNIC is present. (Refer
to XNIC installation instructions packaged with the option.)
–
If the XNIC is not acknowledged, power OFF printer and
unplug. Pull out controller board, remove the XNIC and check
that connector pins are not bent. If bent, straighten. Reseat the
XNIC securely, put controller board back in printer, power ON
and print Configuration Sheet. If XNIC is still not
acknowledged, the XNIC has failed. Contact your dealer or
Xerox / Rank Xerox.
–
If the XNIC is acknowledged, check if printer is recognized by
the host. (Refer to the Troubleshooting chapter of the
respective XNIC installation guide.)
Action
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