Hardware Repair And Return; Table 3: Basic Rma Types; Table 4: Rma Reasons For Return - Oracle EAGLE Application B Card Hardware And Installation Manual

Hardware and Installation Manual

Hardware Repair and Return

Any system components being returned for repair or replacement must be processed through the
Tekelec Return Material Authorization (RMA) procedures. A hardware repair is defined as an item
returned to Tekelec due to a failure, with the returned item being repaired and returned to the customer.
It is essential that serial numbers are recorded correctly. RMAs cannot be created without a valid serial
number. All repair and quality information is tracked by serial number.
the basic RMA types.

Table 3: Basic RMA Types

Replacement Type
Priority Advance Replacement
Advance Replacement
Repair / Return
Expendable

Table 4: RMA Reasons for Return

Reason for Return
Damaged by Environment
Damaged in Shipment
DOA – Dead on Arrival
Lab Return
Product Capture
Product Deficiency
910-6535-001 Revision D, February 2014
Table 4: RMA Reasons for Return
Description
Customer requests the URGENT
replacement of a damaged
product
Customer request the
replacement of a damaged
product
Customer will return a damaged
product for repair
A damaged part, such as a cable,
is replaced, but the Customer
does not return the damaged
product
Table 3: Basic RMA Types
lists the RMA return reasons.
Turnaround
Same Day Shipment
Shipment Within 3 Business
Days
Shipment Within 5 Days After
Receipt
Depends on Urgency - Shipment
Within 3 Business Days
Description
Product damaged by environmental phenomena
such as water damage or earthquake.
Damaged between shipment from Tekelec and
receipt at the Customer's installation site.
Product is not functional when it is first installed
at the Customer's location.
Products returned from lab sites.
Defect to be captured by Quality or Engineering
(not Product Recall).
Anything wrong with the part that doesn't fall
into another category.
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