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Hardware and Installation Manual
Reason for return or replacement (isolated from system):
Full name of person the replacement card is being shipped to:
Shipping address:
Note: If possible, include associated alarms (UAMs) and a copy of the associated output (capture
file).
2. Contact the
Customer Care Center
3. If the item is a like-for-like advance replacement, the
of the replacement item to the customer.
a) Wait for the replacement component to arrive.
b) Package the defective component in the box of materials you received with your replacement.
Use proper static handling procedures.
c) Label the outside and inside of the box with your RMA number clearly visible. Place the packing
slip from the received replacements on the inside of your box.
d) Ship the defective component to the return address listed on the packing slip.
4. If the item is a repair/return, the
item to the customer.
a) Package the defective component in a suitable package for shipping. Use proper static handling
procedures.
b) Label the outside and inside of the box with your RMA number clearly visible. Include a packing
slip with all the information from
c) Ship the defective component to the following address:
TEKELEC
Attn: RMA Department
5200 Paramount Parkway
Morrisville, NC 27560
RMA#: <assigned by Tekelec>
d) Wait for the repaired component to arrive.
Locating E5-APP-B Card Part Numbers
Each E5-APP-B card FRU has labels that contain the following information that may be needed for
the RMA:
Part number (to identify the type of FRU)
Serial number (to provide more information about the specific FRU)
CLEI (Common Language Equipment Identifier, a label that identifies the manufacturer and the
part)
In addition to part numbers on each FRU, the E5-APP-B card has several labels that contain part
number information for drive module FRUs on the E5-APP-B card. These labels allow part number
information to be gathered without removing the E5-APP-B card.
910-6535-001 Revision D, February 2014
and request a Return of Material Authorization (RMA).
Customer Care Center
Customer Care Center
arranges for shipment of the replacement
Step 1
along with the RMA number.
About This Manual
arranges for shipment
17
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