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Whirlpool AWG 1212/PRO Instructions For Use Manual page 42

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BEFORE YOU CALL FOR SERVICE...
Troubleshooting Tips
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem
Possible Cause
Load is out of balance
Pump clogged
Not draining
Not spinning
Drain hose is kinked or improperly
Not agitating
connected
Household drain may be clogged
Drain hose siphoning; drain hose
pushed too far down the drain
Door gasket is damaged
Door gasket not damaged
Check back left of washer for water
Fill hoses or drain hose is
Leaking water
improperly connected
Household drain may be clogged
Dispenser clogged
Incorrect use of detergent
Dispenser box crack
Load is out of balance
Pump clogged
Clothes too wet
Overloading
Drain hose is kinked or improperly
connected
Household drain may be clogged
Drain hose siphoning; drain hose
pushed too far down the drain
What To Do
• Redistribute clothes and run drain & spin or rinse & spin.
• Increase load size if washing small load containing heavy and
light items.
• See page 40 on how to clean the Pump Filter.
• Straighten drain hose and make sure washer is not sitting on it.
• Check household plumbing. You may need to call a plumber.
• Ensure there is an air gap between hose and drain.
• Check to see if gasket is seated and not torn. Objects left in
pockets may cause damage to the washer (nails, screws, pens,
pencils).
• Water may drip from the door when the door is opened. This is
a normal operation.
• Carefully wipe off rubber door seal. Sometimes dirt or clothing
is left in this seal and can cause a small leak.
• If this area is wet, you have oversudsing condition.
Use less detergent.
• Make sure hose connections are tight at washer and faucets and
make sure end of drain hose is correctly inserted in and
secured to drain facility.
• Check household plumbing. You may need to call a plumber.
• Powder soap may cause clogs inside the dispenser and cause
water to leak out the front of the dispenser. Remove drawer
and clean both drawer and inside of dispenser box.
Please refer to Cleaning the Washer section.
• Use HE and correct amount of det
• If new installation, check for crack on inside of dispenser box.
• Redistribute clothes and run drain & spin or rinse & spin.
• Increase load size if washing small load containing heavy and
light items.
• The machine will slow the spin speed down to 410 rpm if it has
a hard time balancing the load. This speed is normal.
• See how to clean the Pump Filter.
• The dry weight of the load should be less then 16 lb.
• Straighten drain hose and make sure washer is not sitting on it.
• Check household plumbing. You may need to call a plumber.
• Ensure there is an air gap between hose and drain.
42

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