Warranty; Service And Maintenance; Service - PLUSOPTIX PowerRef 3 Instruction Manual

12. Warranty

The plusoptiX R09 is supplied with a 12-month guarantee, starting from the data of the
delivery note.
All work processes at Plusoptix are included in a quality management system, thus
providing the highest degree of assurance of error-free materials and workmanship.
Should the plusoptiX R09 fail during the guarantee period or the method of operation
not be in accordance with the operating instructions, Plusoptix will repair or exchange
the system at no charge.
The guarantee is only supplied on new systems that have been sold by Plusoptix or an
authorized sales partner of Plusoptix. Systems requiring repair can be returned to the
authorized sales partner from whom the system was purchased. Before you return the
device, please consider the advices in chapter 12.2 Trouble shooting. The customer is
responsible for the transport costs of the system.
Note: A copy of the system delivery note must be included in the transport to ensure the
validity of the guarantee claim.
The guarantee will not be provided on systems that have been damaged externally, and
will be void in its entirety in the event of improper use, cleaning and transport as well as
changes or intervention to the software and usage of the plusoptiX R09 contrary to the
instructions. Claims under guarantee will also be void if the system is opened by
persons not authorized by Plusoptix.
Note: Software updates during the guarantee period are supplied at no charge.

13. Service and maintenance

13.1 Service

For repairs or guarantee services, please send the plusoptiX R09 system in its original
packaging to the company you have bought the device from or to:
Plusoptix GmbH
Service
Neumeyerstr. 46
90411 Nuernberg
Germany
Tel.: +49 - 911 - 598 399 - 20
Fax: +49 - 911 - 598 399 - 90
Note:
- The customer has to bare the transport cost for returning for repair to the company the
device was purchased from or to Plusoptix.
- A copy of the delivery note must be attached to the transport for repair in order to
prove the validity of the guarantee claim.
Plusoptix Inc.
2850 Paces Ferry Road
Suite 440
Atlanta, Ga 30339
USA
Tel.: +1 - 800 - 488 - 6436
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