Appendix A Troubleshooting - Thermo Scientific E‑Gel 4466611 User Manual

A
Observation
Camera is not detected
No image on screen
E‑Gel ™ Imager does not turn on
after pressing either camera
™
hood or E‑Gel Imager Base
ON/OFF button
The camera is not recognized
No image on screen
A black image is seen onscreen
Images out of focus
30
Possible cause
Camera not turned on, or
software launched before
camera turned on.
Cables not properly connected.
Camera drivers not installed
successfully.
Light Base not turned on or in
sleep mode.
Insufficient exposure time.
The iris is not open.
Loose power supply cable
Loose internal power supply
button cables
Camera not switched on
Software was turned on prior to
setting up the device.
Cables not connected properly
Camera drivers did not install
successfully
™
E‑Gel Imager Light Base not
turned on
Possible time delay each time
images are changed
Light hood is on sleep mode
Short exposure time
The iris is closed
Incorrect focus settings
Troubleshooting
Recommended action
Turn on the Light Base and Camera Hood prior
to launching the GelCapture software.
Ensure the USB 2.0 cable is properly connected
to both the Camera Hood and the PC.
Uninstall GelCapture software, then reinstall the
software and camera drivers.
Turn on the Light Base, or lift and replace the
Camera Hood to activate the Light Base.
Increase the exposure time.
Turn the Manual Iris Dial to increase the
aperture.
Ensure that the camera hood power supply and
light base power supply connections are secure
and properly connected to an electrical outlet.
Contact technical support.
Ensure the camera is switched on.
Make sure the light base and imager hood are
set up and switched on before launching the
software
Ensure that the camera USB 2.0 and power
supply cables are connected properly.
Uninstall GelCapture. Then reinstall GelCapture
and the camera drivers.
™
Ensure the E‑Gel Imager Light Base is turned
on.
Wait a few seconds for images to be displayed.
Lift the hood and launch again to wake up the
light base.
Increase the exposure time.
Turn the Manual Iris Dial to increase the
aperture.
Adjust the focus settings using the Manual
™
Focus Dial.
‑ Gel
E ™ Imager Gel Documentation System User Guide