Service & Support; Returning Printers Back To Nanoptix For Repairs (Rma); Technical Support Contact Information - Nanoptix PayCheck NextGEN Technician Manual

6 Service & Support

6.1 Returning printers back to Nanoptix for repairs (RMA)

•
Send repair approval request to Nanoptix Inc. which should include:
Printer model #
-
Serial #
-
Brief problem description
-
•
Ship defective products to Nanoptix Inc.
•
Ensure that each package being sent is identified by the specified RMA number
NOTE: Make sure to place a blank ticket or a piece of paper between thermal print head
and roller for shipping and storage.
United States of America
RMA # XXXXXX
Nanoptix Inc.
C/o Brunswick Brokers
48 Customs Loop
Houlton, ME, USA
04730
NOTE: It is imperative to have every package clearly identified by an RMA number.
Document # 720009-0000
October 18, 2017
Technicians Manual
Canada and International
RMA # XXXXXX
Nanoptix Inc.
699 Champlain St.
Dieppe, NB, Canada
E1A 1P6
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