Nanoptix PayCheck Technician Manual
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Nanoptix PayCheck Technician Manual

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PayCheck
● PayCheck 2
● PayCheck 3
● PayCheck 4
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™
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Technicians Manual
First Edition August 1, 2006
Revision March, 2022
Document # 720004-0000

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Summary of Contents for Nanoptix PayCheck

  • Page 1 PayCheck ● PayCheck 2 ● PayCheck 3 ● PayCheck 4 ™ ™ ™ ™ Technicians Manual First Edition August 1, 2006 Revision March, 2022 Document # 720004-0000...
  • Page 2 Legal Notices Disclaimer Information in this document is subject to change without notice. Consult your Nanoptix Inc. sales representative for information that is applicable and current. Nanoptix Inc. reserves the right to improve products as new technology, components, software and firmware become available.
  • Page 3 AC line filtering, over-current and short-circuit protection. Use of this product with a power supply other than the Nanoptix Inc. power supply will require you to test the power supply and Nanoptix Inc. printer for FCC and CE mark certification.

  • Page 4: Table Of Contents

    5 Spare parts replacement instructions ..............26 6 Printer Maintenance Instructions ................37 7 Service & Support ....................41 Returning printers back to Nanoptix for repairs (RMA) ........41 Technical Support Contact Information ..............41 Document # 720004-0000 March 2, 2022...
  • Page 5 Technicians Manual Figures 1: N ™ P ..........1 IGURE ANOPTIX HECK RINTER 2: T ............3 IGURE ICKET TACK RIENTATION 3: L ................ 4 IGURE OADING APER 4: I ..............5 IGURE NTERFACE ORTS 5: P ................. 6 IGURE RINTER ESET 6: P...
  • Page 6 Technicians Manual Tables 1: S ................2 ABLE PECIFICATIONS 2: I ............... 5 ABLE NTERFACE ORTS 4: B ................. 8 ABLE ELECTOR 4: W ..............9 ABLE ATCH OG JUMPER 4: B ................. 9 ABLE EZEL ONTROL 5: LED I ..............

  • Page 7: About The Printer

    About the Printer 1.1 Description of Printer The Nanoptix PayCheck™ printer, is extremely fast, quiet, and very reliable. With thermal printing technology, there is no ribbon cassette to change, and paper loading is extremely simple. The printer is small enough to fit almost anywhere and is easy to use with the ticket exiting from the front.

  • Page 8: General Specifications

    Dedicated USB Maintenance Port Memory/Firmware PayCheck™ & PayCheck 2™: 1 Mbit of RAM, 2 Mbit flash & 16Kbit EEPROM PayCheck 3™ & PayCheck 4™: 2 Mbit Flash, 1 Mbit Ram & 16 kbit EEPROM Resident Character Sets Support 32 fonts Approx.

  • Page 9: Paper Loading

    Technicians Manual 1.3 Paper Loading The paper stack should be changed when it is low or out. Caution: The printer will not operate without paper, but it may continue to accept data from the host computer. Since the printer cannot print any transactions, the data may be lost. The maximum stack that will fit in the ticket cartridge is 200, 400, 600 or 800 tickets depending on the cartridge option that was purchased with the printer.
  • Page 10 Technicians Manual Open drawer. Drop ticket stack into ticket (if necessary) cartridge. Feed ticket into printer mechanism Once paper has been aligned until resistance is felt. ticket is ready to print. Figure 3: Loading Paper Document # 720004-0000 March 2, 2022...

  • Page 11: Printer Interface Ports

    Technicians Manual 1.4 Printer Interface Ports Port Identification Connector Type Function 14 pin “Molex type” Power & dual serial communication USB type B USB communication USB type B USB maintenance 3 pin “Molex type” Bezel illumination Table 2: Interface Ports USB type B 14 pin “Molex”...

  • Page 12: Printer Controls

    Technicians Manual 1.5 Printer Controls 1.5.1 Printer Reset (Service use only) The printer is reset by disconnecting and reconnecting the power/communication cable. Once connected, the printer goes through a startup routine and resets itself. Figure 5: Printer Reset 1.5.2 Paper Feed Button The paper feed button is used to advance the paper.

  • Page 13: Firmware Selector Dip Switches

    Remove the ticket tray to access the firmware selector DIP switches. PayCheck 4™: DIP switch is available through access hole in paper tray. Various firmware and setting configurations are available by selecting the 16 different DIP switch combinations. (Applies to PayCheck 3 & ™ PayCheck 4 only) ™...

  • Page 14: Boot Mode Selector Dip Switches

    Technicians Manual 1.5.4 Boot mode Selector DIP switches PayCheck 3™: Remove ticket tray and plate to access the boot mode selector DIP switches. PayCheck 4™: Remove ticket tray plate to access the boot mode selector DIP switches. Different boot options are available by selecting the 4 different DIP switch combinations.

  • Page 15: Watch Dog Jumper

    Technicians Manual 1.5.5 Watch Dog jumper Figure 9: Watch Dog (PayCheck 3™ & PayCheck 4™ only) Jumper setting Function Run mode (default setting) Recovery mode (disable watch dog) Table 4: Watch Dog jumper 1.5.6 Bezel illumination control jumper Figure 10: Bezel Control...
  • Page 16 Print Head Error FAST BLINK Missing Black Index Mark FAST BLINK Paper Jam Table 6: LED Information Error LED Status LED Voltage LED (RED) (GREEN) (RED – PayCheck 2™ only) Figure 11: LED Positions Document # 720004-0000 March 2, 2022...

  • Page 17: Testing The Printer

    Pressing the button again will result in blank tickets. PayCheck 3™ & PayCheck 4™: To print the test ticket, the printer must be powered “ON” while holding the paper feed button for approximately 5 seconds.
  • Page 18 The test prints a resident ticket listing various errors and status. Available on PayCheck 3™ & PayCheck 4™ most firmware versions released after 2011: To print this ticket, the printer must be turned “ON” and operating in normal “Run Mode”. Press and hold the paper feed button for approximately 5 seconds.

  • Page 19: Clearing Jams

    Technicians Manual 1.7 Clearing Jams The Nanoptix PayCheck™ printer’s paper guide and printing mechanism roller are easily removed, giving full access to the paper path. Figure 14: Clearing Jams – PayCheck™ 1, 2 & 3 Figure 15: Clearing Jams – PayCheck 4™...

  • Page 20: Troubleshooting The Printer

    A photo-interruptible sensor (D) is used to detect the main bracket’s pocketed (open/close) status. A reflective optical sensor (B) situated at the front of the ticket tray is used to detect a low paper condition. On newer models of the Paycheck ™...

  • Page 21: Communication Cables Pin-Out

    Technicians Manual 2.2 Communication Cables Pin-Out 2.2.1 Universal Communication interface The table below describes the connection pin-out for the Universal Interface (14-pin “Molex” type) Signal Name Printer I/O Host I/O Printer Function Reset Input Output Resets Printer PRT_AUX_RXD Input Output Auxiliary Receive VAUX Input...

  • Page 22: Serial Interface Connection Pin-Out

    Technicians Manual 2.2.2 Serial Interface Connection pin-out The table below describes the connection pin-out for the Serial interface (12-pin: “Molex” type), (Applies to PayCheck & PayCheck 2 only) ™ ™ Printer Signal Name Printer I/O Host I/O Function Power Input...

  • Page 23: Printing Problems

    2.3 Printing Problems The table below can be used to determine the cause and resolution of the most common problems that may occur. If the information in this section does not correct the problem, contact a Nanoptix service representative. Problem Possible Causes...

  • Page 24: Main Controller Pcb Connector Layout

    Future J200 Bezel J300 Thermal Print Head J301 TPH Grounding Tab J400 Paper In J700 Motor J800 Top Of Form J1000 Daughter PCB I/O Table 11: Connector Functions Figure 17: Connector Layout (PayCheck™ shown) Document # 720004-0000 March 2, 2022...

  • Page 25: Media And Supplies Guide

    Technicians Manual 3 Media and Supplies Guide 3.1 Thermal Paper Specifications NOTE: Qualified thermal paper with the following specifications is required for proper operation. Width 65 mm +/-1 (2.56 IN) Length 156 mm +/- 1 (6.14 IN) Thickness 4.5 +0.1 -0.3 mil Brightness Smoothness 2000 sec Avg.
  • Page 26 Technicians Manual Figure 19: Ticket Specifications Document # 720004-0000 March 2, 2022...

  • Page 27: Ordering Thermal Paper

    3.2 Ordering Thermal Paper The following paper grade produced by Appleton and Kanzaki Specialty Papers are recommended by Nanoptix. There are a number of paper converters qualified to supply this paper, provided the stacks are from these recommended grades. Paper qualification services are offered by Nanoptix for additional grades not listed below.

  • Page 28: Parts List

    Technicians Manual 3.4 Parts List Document # 720004-0000 March 2, 2022...
  • Page 29 102904 - (Ticket Printer, LED Bezel Harness; connects LED board to panel mount 3pin) NOTE: Part numbers listed are for the PayCheck 3™ printer only. Should parts for either PayCheck™, PayCheck 2™ or PayCheck 4™ printers be required, please contact your Nanoptix service representative.

  • Page 30: Mechanical Drawings

    Technicians Manual 4 Mechanical Drawings Right Side View Bottom View Document # 720004-0000 March 2, 2022...
  • Page 31 Technicians Manual Front View Top View Figure 20: Mechanical Dimensions Document # 720004-0000 March 2, 2022...

  • Page 32: Spare Parts Replacement Instructions

    Instruction B: Removal of the ticket tray PayCheck 1, 2 & 3: Lift on access tab, Remove ticket tray ™ PayCheck 4 : Remove mounting screw and slide tray to the right ™ Figure 22: Ticket Tray Document # 720004-0000...
  • Page 33 Technicians Manual Instruction C: Removal of the base plate (PayCheck™ 1, 2 & 3 only) Remove Tinnerman screw (using ¼ inch nut driver) and slide base plate back Figure 23: Base Plate Instruction D: Removal of flat cable 1. Disconnect the main controller PCB end of the cable by following Instruction A...
  • Page 34 Technicians Manual 2. Disconnect daughter PCB end of the cable: 1. Remove the two cable retainers 2. Remove the universal daughter PCB by removing the four mounting screws 3. Unlatch cable by lifting the two side connector tabs Figure 25: Flat Cable B Document # 720004-0000 March 2, 2022...
  • Page 35 Technicians Manual Instruction E: Removal of the universal daughter PCB 1. Remove the main bracket by following Instruction A 2. Remove the universal daughter board by removing the 4 mounting screws 3. Remove cable by unlatching the two side tabs of the connector Figure 26: Daughter PCB Document # 720004-0000 March 2, 2022...
  • Page 36 4. Remove the 2 mounting screws 5. Lift printing mechanism straight up 6. Disconnect motor connector 7. Disconnect mech grounding tab using “long nose” pliers Figure 27: Printing Mechanism – PayCheck™ 1, 2 & 3 Document # 720004-0000 March 2, 2022...
  • Page 37 4. Remove the 2 mounting screws 5. Lift printing mechanism straight up 6. Disconnect motor and paper guide connector 7. Disconnect mech grounding tab using “long nose” pliers Figure 28: Printing Mechanism PayCheck 4™ Document # 720004-0000 March 2, 2022...
  • Page 38 Technicians Manual Instruction G: Removal of the main controller PCB 1. Remove the printing mechanism kit by following Instruction F 2. Disconnect bezel & paper guide harnesses 3. Disconnect flat cable 4. Remove 4 mounting screws Figure 29: Main PCB Document # 720004-0000 March 2, 2022...
  • Page 39 Technicians Manual Instruction H: Removal of paper guide kit (PayCheck™ 1, 2 & 3 only) 1. Remove the printing mechanism kit by following Instruction F 2. Pry one side and hold 3. Keeping an upwards pressure, push on the other side’s tab 4.
  • Page 40 For PayCheck 1, 2 & 3 1. Remove paper guide kit by following Instruction H 2. Remove PCB by carefully prying latch Figure 31: Paper Guide Sensor – PayCheck™ 1, 2 & 3 For PayCheck 4™ 1. Remove print mechanism kit by following Instruction F 2.
  • Page 41 4. Remove the Axiohm mount by remove the 2 mounting screws 5. Remove the mech mount by removing the mounting screw 6. Remove Front Axiohm module by removing mounting screw Figure 33: Mech Kit – PayCheck 4™ Document # 720004-0000 March 2, 2022...
  • Page 42 7. Cut tie wrap 8. Remove mech mount mounting screw (PayCheck 1, 2 & 3 only) ™ 9. Separate mechanism by sliding mount upwards (PayCheck 1, 2 & 3 only) ™ 10. Push sensor out using a screw driver 11. Remove print head by prying with a small screw driver (Make sure not to apply any pressure to the print head white flat cable) 12.

  • Page 43: Printer Maintenance Instructions

    Technicians Manual 6 Printer Maintenance Instructions Note: Under normal operating conditions, the minimum interval for cleaning the Nanoptix PayCheck printer is 3 months or 5 km of paper printed, which ever ™ comes first. 1. Slide printer drawer open and remove ticket tray Figure 35: Remove Ticket Tray 2.
  • Page 44 Technicians Manual 3. Blow clean air on the TOF sensor area Figure 37: Clean TOF sensor 4. Remove paper guide cover (when in use) & top paper guide. Then press down on bottom paper guide Figure 38: Remove top paper guide 5.
  • Page 45 Technicians Manual 6. Clean the roller with a cotton swab and a mild soap solution. Figure 40: Clean Roller 7. Clean paper guide sensor using cotton swab Figure 41: Clean paper guide sensor using cotton swab 8. Make sure that bottom paper guide can move up and down freely. Ensure that the gaps pointed by the arrows are equal and measures approximately ½...
  • Page 46 Technicians Manual 9. Visually inspect the two inner sides of the bottom paper guide. If excessive wear is visible (deep grooves caused by paper), bottom paper guide should be replaced Good Replace 10. Remove dust from gear using brush Figure 43: Remove dust from gears using brush 11.

  • Page 47: Service & Support

    Technicians Manual 7 Service & Support 7.1 Returning printers to Nanoptix for repairs (RMA)  Send repair approval request to Nanoptix Inc. which should include: Printer model # Serial # Brief problem description  Ship defective products to Nanoptix Inc.

This manual is also suitable for:

Paycheck 2Paycheck 3Paycheck 4

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